We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractors

Third Generation Plumbing and Mechanical Co., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2022 Third Generation Plumbing and Mechanical *** was dispatched to my home in *****, FL through my home warranty contract with American Home Shield (AHS). One of my two AC units was not blowing cold. I had the problem diagnosed by Red Cap plumbing however the repair was covered by my home warranty with AHS so AHS sent Third Generation out to do the repair. Third Generation replace the capacitor in the compressor unit with and "80" but it should have been replaced with a "70" per the manufacturer's specs as shown on the panel on the unit. I had my annual AC system review done by Red Cap and it was revealed to me that the capacitor was the wrong size "80" versus "70", I contacted Third Generation was told that there is nothing else they can do. The technician's notes say that he replaced what was already there and I cannot prove otherwise; however the panel on the unit says the capacitor should be a "70". Even if true, why would you intentionally replace a critical AC component with a component that is outside of the *** specifications? That is irresponsible, incompetent or both. Then to not stand by your work and remedy the situation is why have asked AHS to not send Third Generation to my home for any future service calls. I am very disappointed in AHS and more so in Third Generation. I would not recommend them to anyone at this point as I will have to pay to get this fixed or risk have a fire in my AC compressor.***********************

    Business Response

    Date: 12/02/2022

    THIRD GENERATION PLUMBING AND MECHANICAL WENT OUT TO THE HOME ON AUGUST 9TH 2022 THROUGH THE HOMEOWNERS HOME WARRANTY COMPANY AMERICAN HOME SHIELD. ACCORDING TO OUR RECORDS THE CAPACITOR WAS RECLACED WITH A 70+5 CAPACITOR AS PER MANUFACTURES SPECS. TGP HAS NOT BEEN TO THE HOME SINCE AUGUST 9TH 2022.

  • Initial Complaint

    Date:08/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company was sent out to find out why our air was 90 in our home the first time they said it was clogged drain and did not make sure was working and left the second time they said unit was working fine it only 2 yrs old but duck work has disentagrated the outside and just blowing in attic. They left an estimate of **** and told us we would have to pay and ask for renversement from company and they could not repair until after summer because they would not put their people ** in the heat so I called another company and got another opinion and called them back they where rude and said they didnt care of our health issues and would not be coming back out to service us and hung up on us.

    Business Response

    Date: 08/30/2022

    THIRD GENERATION PLUMBING AND MECHANICAL WENT OUT TO THE HOME UNDER HOMEOWNERS HOME WARRNTY AMERICAN HOME SHIELD ON 6/14/2022 AND CLEARED A DRAIN LINE WHICH WAS CLOGGED. ON 6/24/2022 TGP RETURNED TO THE HOME THROUGH AMERICAN HOME SHIELD, NO MECHANICAL FAILURES TO THE SYSTEM BUT DID FIND **** WORK DAMAGED. ON 7/11/2022 WE RETURNED AGAIN THROUGH AHS THERE WAS NO MECHANINCAL FAILURES TO THE SYSTEM ITSELF HOWEVER THE **** WORK WAS DAMAGED AND FALLING APART ALLOWING COOL AIR INTO THE ***** SPACE. THE HOMEOWNERS HOME WARRANTY COMPANY AMERICAN HOME SHIELD DENIED THIS CLAIM. WE GAVE THE HOMEOWNER A PRICE TO DO THE WORK THROUGH TGP BECAUSE THE CLAIM WAS DENIED. THE HOMEOWNER DECLINED WORK AT THAT TIME. ANY FURTHER COMPLAINTS OR QUESTIONS REGAURDING A REFUND SHOULD BE DIRECTED TO AMERICAN HOME SHIELD THE HOMEOWNERS HOME WARRANTY COMPANY.

  • Initial Complaint

    Date:06/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/22/2022, Third Generation Plumbing and Mechanical was dispatched to reinstall an air conditioner coil that they allegedly repaired for the upstairs A/C unit in my home. Due to the repair I was required to prepay for Freon in the amount of $1120.00. On 4/14/2022, due to problems with the same unit another company was dispatched on 4/15/2022 to service the A/C. The coil that was allegedly repaired by Third Generation Plumbing and Mechnical Company was diagnosed as needing replacement, along with the drip pan that was cracked. Freon was required on 4/29/2022 based on repair and replacement of coil and drip pan. It was confirmed by the other company that my unit only hold 8 lb max of Freon. According to Third Generation Plumbing and Mechanical Company the technician recharged my system on 2/22/2022 with a total of 14 lbs of Freon which is not possible even considering lead. I called Third Generation on 4/26/2022 and spoke with a person that identified herself as Tori/Assistant Manager and informed her of concerns. Tori stated that she would notify the manager (PJ) and have him contact me to discuss. I placed a follow up call to Third Generation on 4/29/2022 and was told that Tori or PJ would return my call. I placed a follow up call on 5/3/2022 due to no return call. Discussed concerns with PJ on 5/3/2022 who stated that he would review documents, speak with technician and follow up. I placed a follow up call to PJ on 5/18/2022 and a representative stated that she would give him a message to return my call. Due to no return call from the manager, PJ to date, I also submitted a dispute via the credit card company based on payment retrieved by Third Generation Plumbing and Mechanical. I'm a retired Air Force veteran. The manager, PJ takes no ownership or responsibility based on concerns regarding the cracked coil or fraud regarding freon. There are concerns regarding Third Generation's business ethics and lack of integrity. Notifying FL DBPR.

    Business Response

    Date: 06/23/2022

    Business Response /* (1000, 5, 2022/06/08) */ WE HAVE RESOLVED THIS ISSUE WITH THE HOMEOWNER AND ISSSUED A PARTIAL REFUND AS A SHOW OF GOOD FAITH AND TO INSURE OUR CUSTOMERS SATISFACTION.

Third Generation Plumbing and Mechanical Co., Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.