Business ProfileforCertified Green Team

On May 29, 2024, I booked an appointment with Certified Green Team at 10:00am. The website states that a couch cleaning costs $79, and this is also what I was quoted over the phone. On May 29th an employee, ***, told me that the $79 is the starting price just for water. If I really want my couch cleaned it would cost over $350, I think he quoted me $375. He offered to bring the price down to $349 if I pay him directly through Zelle. He also assured me that he would have the couch looking brand new, that all the stains would be gone, and that the couch would be completely even in color (no discoloration) by the time he is done. He said this will only be the case if I am going with the $350 option, that the $79 option wouldnt really do anything. Due to the current circumstances, I didnt really have time to reschedule with another company and really wanted this couch to be cleaned so I agreed. He also told me that he doesnt have another appointment until 2:00 so he can stay longer and really work through all the stains. After less than 1 hour, he wasnt there very long, he said he was done and asked me to come take a look. The couch looked pretty much the same, there was still stains and discoloration. I pointed out the stains and also noticed that he didnt vaccuum the couch so there was crumbs all over it that he had shampood, so the couch was left a mess. I looked at the couch and said, its not finished, you need to vacuum it and finish cleaning it. He said he doesnt have a vacuum and would have to come back the next day. I called the office to make sure he would be coming in and they couldnt get a hold of him so they scheduled someone else to come in the following Friday. I called on Friday (June 7th) and they said they would have to reschedule, so I rescheduled for Monday June 10th. No one showed up. *** called the office every day and havent gotten a hold of a manager. They say they will call me back, or will put me on hold, and never call back.