Complaints

This profile includes complaints for Tampa International Airport's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tampa International Airport

  4100 George J Bean Pkwy Tampa, FL 33607-1402

• 

  Tampa International Airport

  PO Box 22287 Tampa, FL 33622-2287

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  Tampa International Airport

  Tampa International Airport 5503 Spruce Street Tampa, FL 33607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/22/2023 I purchased pre-paid parking with the Tampa International Airport as I had a scheduled flight on 6/24/2024 with *************** Then on 6/23/2023 I was notified by ************** that our flight was canceled and there were no other flights on 6/24/2023 for Silver to put us on and we had a connecting flight in ************** on 6/24/2023 so we had to drive to ************** to catch our flight. I explained this to the Tampa Airport Parking during my refund request but the refund request was denided and they said to request the money from Silver but they will not refund the money either. We are just looking to get a refund of our $96.00.

  Business Response

  Date: 07/10/2023

  The Terms and Conditions of the online parking reservations website, which customers must accept when an online parking reservation is made, provides for no refunds after the date/time of entry of the online booking (see section 6.4 of the attached).  While we understand the customer's circumstances, it was their airline which caused the situation which led to them not being able to depart from Tampa.  It is suggested the customer seek reimbursement of their online parking reservation fee from their airline.  This is consistent which similar requests that have been received in the past.
  
  
  

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to ** alone and upon being in the hospital, the *********************, ** location on 7/6 and the way I was treated was my final straw to have to contact the BBB. I was sickly upon shortly arriving in ** and attempted to cancel back in March. I was told to have someone come in on my behalf and informed them I had no one. They said they required a signature. I sent a letter to my home club but never heard back and upon calling, they stated they never received it. I called the location I'm now closer to and they were very rude to me and stated I couldn't even downgrade when I asked if that was an option, without coming in. I've now been paying $25+ per month for something I haven't used since becoming sick and I'm to the point of contacting my bank to cancel my card but that's inconvenient since I'd have to set everything back up upon receiving my new card. I need this rectified ASAP. I will begin to leave reviews for each location I've visited as a member and a guest over the years if this is how I'm treated when I have an issue. **************** is severely lacking. I need my membership canceled and refunded back to when I originally sent the letter and inquired.

  Business Response

  Date: 07/07/2023

  The customer's narrative is non-specific as to the company that was dealt with and what exactly the $25 monthly charge is for.  In order to better assist the customer, it is necessary for additional specific information be provided.  Additionally, the contact phone number the customer included appears to be incorrect as it is a real estate office and no one at the phone number recognizes the customer's name.  Thank you.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tampa Airport Parking Authority continues to block out online reservations for short and long term parking at the airport, forcing those cognizant enough to reserve parking ahead of time to resort to the Economy lot, adding 15 -20 minutes each way in extra time to get their luggage and person the terminal. This has been going on for months. In my opinion, those who DO NOT BOOK ahead should then pay more for their parking or park in Economy for lack of planning. In my opinion, the airport is a taxpayer-funded business that should not be for-profit and obtain higher parking rates by blocking out Short and Long Term parking. The authority should allow parking until spaces are full or reserved and then send customers to Economy who do not plan or book ahead. This has been going on for months. I travel all the time and it is a nuisance. I was also told I would lose 50% of my pre-booking fee if I cancelled online less than 24 hours out. The authority needs to do a better job tracking open spaces and not take the easy way out by blocking off Long and Short term. It is unfair and costly to those who are disabled or choose to park in Short or Long Term, costing taxpayers more money. I also saw a report on rate increases coming soon. Again, with these rising costs, the authority should allow those that plan ahead to save money by doing so. I tried to resolve a credit issue today and the female who answered the phone at 940am on 2/8 was overly-direct and not sympathetic to my concern. I also filed a BBB complaint in 2021 and this issue has still not been addressed.

  Business Response

  Date: 02/15/2023

  **************** was contacted by phone on Friday 2/10/23. It was explained to **************** that there were several impactful construction projects in progress in the parking garages which significantly reduced  the number of available parking spaces.  In order to ensure sufficient spaces remain available for all customers, the Airport determined it was necessary to temporarily suspend the ability to reserve Long Term parking until the construction projects are completed.  The Airport actively reviews parking demand and determined for the month of January only, the ability to reserve Long Term parking was resumed for that month.  When the construction projects are completed in July 2023, it is anticipated that the ability to reserve Long Term parking would be fully restored.
  

  Customer Answer

  Date: 02/22/2023

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  Complaint: 19365029

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  I am rejecting this response because:

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  On Feb 20, 2023, 4am, the available parking spaces in long term parking exceeded **** spaces by far, including over 600 on deck 5 where I parked. am not sure who they are saving these spaces for. Those who plan ahead should be eligible for discounted and reserved parking instead of paying higher prices. Nor, should those who wish to reserve be delegated to economy parking, especially those that are disabled, and deal with the long walk, tram, elevators, and moving walkways from economy.  Should be better managed around this construction and not an acceptable excuse.

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  Sincerely,

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

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  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19365029
  
  I am rejecting this response because:

  On Feb 20, 2023, 4am, the available parking spaces in long term parking exceeded **** spaces by far, including over 600 on deck 5 where I parked. am not sure who they are saving these spaces for. Those who plan ahead should be eligible for discounted and reserved parking instead of paying higher prices. Nor, should those who wish to reserve be delegated to economy parking, especially those that are disabled, and deal with the long walk, tram, elevators, and moving walkways from economy.  Should be better managed around this construction and not an acceptable excuse.

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/01/2023

  **************** was contacted via phone shortly after he emailed his concern directly to the Airport.  *************** was verbally provided the same response the Airport included in the BBB inquiry.

  We regret that we could not satisfy Mr. ******* complaint with a response he felt was acceptable, but the Airport's operational needs come first. The Airport has no further information to provide.

  Thank you.