Complaints

This profile includes complaints for Busch Gardens Tampa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Busch Gardens Tampa

  3000 E Busch Blvd Tampa, FL 33612-8734

• 

  Busch Gardens Tampa

  9205 Southpark Center Loop STE 400 Orlando, FL 32819-8651

• 

  Busch Gardens Tampa

  PO Box 9158 Tampa, FL 33674-9158

• 

  Busch Gardens Tampa

  10165 N McKinley Dr Tampa, FL 33612

• 

  Busch Gardens Tampa

  3605 E Bougainvillea Ave Tampa, FL 33612-6433

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/20 Went to the park with fianc and 4 other people. We were all struggling to purchase tickets outside, so we asked for assistance. My goal was to purchase 2 tickets for my finance and I for the amusement park. However, we ended up being mislead and charged $465 for fun pass that included a yearly pass and access to the water park (which we did not and had no intention of going to). The person who assisted us did not inform us on what we were purchasing. Also The website itself is extremely deceptive and not clear at all. I went to guest services to resolve the issue, with the goal being to simply purchase a one day pass for 2 People to the amusement park. At this time the guest service employee informed me that we had purchased a fun pass by mistake and that he SEES THIS HAPPEN ALL THE TIME. I informed him that I live out of state (RI) and I would not need a yearly pass because I would only be attending once. He told us they deal with this issue all the time and if I contacted the customer service number they would see I only used the pass once and would only charge me for a one day pass (refunding the difference) and canceling the yearly fun pass. However, upon contacting customer service they were not helpful and refused to give me any kind of refund. I am very disappointed in the deceptiveness of the website as well as the deceptiveness of the employees. I am only asking for a refund on the fun pass/water park portion of the ticket. I will gladly pay for the day pass to the amusement park for my fianc and I. We spent a lot of money at the park and enjoyed ourselves and would love to continue to bring our family there on vacations. I am simply requesting a partial refund for the services we did not use or knowingly purchase. Thank you.

  Business Response

  Date: 04/27/2025

  Hello, please be advised, we are unable to issue a refund as the Fun Cards on this order was used. After further review, the guest spoke with someone through our customer call center on 4/24/2025 and was told the same information. 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23244717
  
  I am rejecting this response because: no refund was issued. I did speak with your customer service team and they were not helpful. I was hoping the business could be reasonable and issue a refund snd charge me for a one day pass. I am from out of state and would never purchase a yearly pass. The employees and the website were extremely deceptive and I feel completely taken advantage of. Horrible business practices by Busch gardens. 

  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/29/2025

  Once again, as used products are non-refundable. We would be happy to issue a return visit to be used during a two year period per Fun Card.

  Additionally, the call was cut short by our *********** due to the use of profanity and aggressiveness from the Guest, so no refund would be issue. 

  Please let us know if you would like us to proceed with setting these admissions. 

  Business Response

  Date: 04/29/2025

  Once again, as used products are non-refundable. We would be happy to issue a return visit to be used during a two year period per Fun Card.

  Additionally, the call was cut short by our *********** due to the use of profanity and aggressiveness from the Guest, so no refund would be issue. 

  Please let us know if you would like us to proceed with setting these admissions. 

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23244717
  
  I am rejecting this response because:

  I live out of state so unfortunately the pass is of no use. I used the pass one time and was simply looking to get charged for my one visit. 
  

  I apologize for any strong language used towards the call center operator. I was obviously extremely upset and frustrated and lost my temper. 
  

  $465 is a significant amount of money to myself and my family so to spend it on a service that I can not use is very upsetting.

  I have gone to Busch Gardens since I was a kid and would like to continue this tradition. I am simply asking for a partial refund to compensate for the services I can not use and to still pay for the services I did. 

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,I am submitting a formal complaint regarding my familys April 10, 2025, visit to Busch Gardens Tampa. We traveled from *******, *******, and were disappointed by several issues that impacted our ************* ticket order number is *************** and the Safari Tour order number is **************.The Safari Tour, which was the main reason for our visit, lacked engagement, educational value, and energy. The free train ride offered a better experience. I also purchased a photo package, but expected images were missing. Several rides were closed the entire day despite app updates saying they were temporarily unavailable.I emailed the **************** on April 10 and have received no reply. I am requesting a refund or appropriate compensation.Sincerely,********* ******

  Business Response

  Date: 04/16/2025

  Please be advised that this Guest has been issued a refund for their Safari ($209.77) and their Admission products ($298.16).

  A refund for their Photos will not be issued as Guest received the products they paid for on the day of their visit. Additionally, as these are selected before any payments are made and we do not require you to purchase them, meaning it was their decision to purchase and pick these products that they did take with them. 

   

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contact the customer support number and had me on hold for over an hour because I was requesting refund/ lifetime voucher. They were suppose to transfer me to the supervisor to speak about this issue and did not transfer me.

  Business Response

  Date: 04/08/2025

  Please be advised on 4/6/2025, the guest called our customer care center and wanted to extend the date of their admission tickets. At some point the call was disconnected. As the guest is requesting a full refund on their unused products, we have issued a refund in the full amount. Depending on their banking policies, we ask the guest to allow between 3-5 business days for their order to be processed. 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchasing tickets for a day pass at Busch Gardens Tampa. During the checkout process, we were offered a discounted "Quick Queue Pass" for $80.99 (normally $89.99). We decided to accept the offer but during the final check out, the full price remained - $89.99 per ticket. We tried everything to rectify, but it wouldn't update the price according to the offer. We decided to take it up at the park since it was late and we were going the next morning. We stopped at **************** at the park and showed them. They were able to replicate the price discrepancy and referred us to the 'corporate' 800 number and email. I sent them an email that day including all the screen shots showing the offer and the final price discrepancy. We simply requested getting a refund for the difference ($9.99 x 2 tickets plus tax). We got no response after 10 days. I decided to call them today and after multiple 'escalations' I simply got a response that they would not honor the price. No reason or explanation... just said no - it's been 14 days since we visited so they wouldn't help. This is fraudulent advertising and pricing. Additionally, I went in today and notice that their web site has changed... when the offer pops up, it takes you to a screen to select a date - and we see dynamic pricing for the discounts. That was not the case when we purchased our tickets and I provided that evidence. This was verified by the park employee that attempted to help us when we were there. Our visit was also disappointing with several of the feature rides closed that day, but that is another issue. While we'd like our entire "Quick Queue" passes refunded, we would be happy with just getting the refunded amount for the price discrepancy on the web site. ($18 plus tax). They totally refused.

  Business Response

  Date: 04/01/2025

  Please be advised, due to our online promotion the guest was notified by Guest Relations we are unable to honor the online price in park. Also, when purchasing online the prices always specify "starting at" once the date of their visit is selected on the browser the pricing will automatically change to the pricing of the desired date. 

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23119605
  
  I am rejecting this response because:
  

  While I agree with most everything that you have stated, the issue I have is the web site didn't provide a way to select a date for the promotion.   That has now been corrected on your web site.     See the provided evidence in the attached screen shots.   It was also confirmed that it wasn't working properly the next day by the park Customer Service employee.    I see the web site has been changed and now the prompt takes you to a date selection.  Good grief, we are asking for $18 back.  Certainly this has cost you more than that to dispute!  

  
  Sincerely,
  
  *** ******

  Business Response

  Date: 04/06/2025

  At this time, used single day admission products are non-refundable. 

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fun card for my daughter on 3/20. After our first visit in the park I knew she would benefit more from a silver card. Per the company's website, fun cards can be upgraded to annual passes with credit given for unused days. We only had the fun card for three days. We called the next day to upgrade but were told we had to go to customer service. She returned to the park on 3/23 to upgrade. After an additional $40 in parking fees she went to guest services where my daughter's fun card was voided (purchased for the $99 advertised price three days prior) and she was charged the entire $216 price of a silver card. My daughter paid before she realized the pricing issue. I called the number on the website to speak to someone who could fix the issue, waited over an hour on hold before I was disconnected due to "technical issues". I had my daughter return to guest services in the park so I could speak to someone. I asked the guest services person if they could re-issue the Fun Card in a different family member's name or reimburse me the money from the fun card and who told me that there was nothing that they could do. I asked to speak to a supervisor and was told that no supervisor was going to speak with me. I am appalled at this experience. I would have bought a whole new pass for an additional family member had I realized that Busch Gardens would keep my $99 AND charge me in FULL for the silver card ($99 for the fun card she owned for 3 days plus $217 for the silver card). I feel like money was stolen from me and I just cannot process how this is even legal.

  Business Response

  Date: 03/26/2025

  Please be advised, Fun cards can only be completed at the park. When upgrading a Fun Card to an Annual Pass, our full-service Ticket Window ambassadors will be able to determine the value of the current pass by the usage of the card scanned at turnstiles upon entry. As the Fun Card is scanned the value will decrease and will be applied towards the pricing at our Ticket Windows. Unfortunately, we are unable to offer any online promotions for Single Day tickets, Fun Cards, or Annual Passes in park. 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23105723
  
  I am rejecting this response because: The fun card was only 3 days old. A simple explaination that there would be zero credit towards the price of the new silver card would have been helpful. We would have kept the fun card and added the silver card for an additional family member since we ended up paying for both at full price anyways and were left with only one card. This SIMPLE explaination would have avoided serious dissatisfaction as a consumer and Busch Gardens would have still gotten the exact same amount of money from me. Now I purchased two cards in the span of three days and are left with a single card which feels very fraudulent on your company's end. 

  Here is my frustration explained in a simpler way.

  On 3/20- Fun card (priced at $99) purchased for my daughter

  On 3/23- the same Fun card was "upgraded" to silver card (full price $216) for $217 dollars and fun card was voided. Total spent in 3 days $316 and was left with one card but paid for two.

  I would have liked for someone to let me know prior to this transaction that this would happen and I would have purchased the silver card ($217) for myself and kept my daughter's fun card ($99) STILL costing me the exact same $316 but allowing us to use BOTH cards that we purchased at full price. I asked for some at guest services to change the name on the silver card and keep the fun card the same but they said they could not do this. So your company charged me FULL price of the silver card and the fun card, voided the fun card and KEPT every *****. Fraudulent and I do not accept your response as appropriate to my concern and the fact that you believe this to be a satisfactory response to stealing money from consumers is incredibly concerning.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/01/2025

  After further review, it looks as though one Fun Card pass has not been used. We are happy to issue a refund for the one Fun Card as long as it is unused. At this time, we are unable to edit the name on your Silver Annual Pass, as it has been used.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23105723
  
  I am rejecting this response because: the pass that we purchased and is unused is for another member in our family (one of my other daughters). We are not seeking a refund at this point, we simply would like to be re-issued a fun card (or credit for a new fun card) since we purchased one if at full price three days prior to the "upgraded" silver card that we also paid full price for. I would like to have both cards we paid full price for (since your company voided the paid in full fun card). I paid for two cards, and I would like to have two cards. It will cost your company no additional money and will satisfy me as a consumer (and multi-generational Tampa native) with years of future business at Busch Gardens if this can be resolved appropriately.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ticket 2/12/25, visited 2/15/25. Horrible experience. Half the rides were closed, multiple times after waiting in the "quick-que" for an hour only to have the ride shut for maintenance of some kind. Website says Gluten-free pizza option available, employees treated us like we were asking for something insane. No one knew anything, took over an HOUR to find an employee who showed us an option that didn't have meat. **************** promised a refund for the meal add-on due to our experience (receipt attached). 5 weeks later with no refund it took an hour to get ahold of someone who said my refund was denied. Said I should drive the almost three hours to talk to guest relations as there is no contact directly to them. I just want the refund promised to me.

  Business Response

  Date: 03/26/2025

  Hello, please be advised, that our manual red credit refunds will take up to 90 business days to process. 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23102534
  
  I am rejecting this response because:
  I was told by customer service 3/22 @ 11:21 that my refund was denied by corporate and I would not be receiving one. It's not a matter of processing speed. 

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are requesting a full refund. We attended Busch Gardens Tampa March 7th, 2025. We purchased four adult tickets and it was Canadian March break. When we arrived early at 9:30, we lined up to enter park. Our reason for purchasing the tickets was to ride the rides. When we entered we noticed every ride except Tigeris and Cheetah was broken or under maintenance. We were shocked that none of the multiple employees didnt warn us upon entering that almost all the rides were closed. We figured it might be because we got there at the start of the day and the rides would open. Instead it was a horrible day. We rode Tigeris. Then we lined up for Cheetah and after 2 hours in line they shut that ride down for maintenance. No other rides were available. We had wasted 5 hours at this point and were starving. We lined up for food and all food vendors were understaffed and we feared if we ate their food we would get food poisoning so upset and disappointed we left the park to get food. I have reached out by phone (1) and email (7x) asking for Busch Gardens to refund and they do not answer their phone and they do not reply to the emails.

  Business Response

  Date: 03/22/2025

  At this time, we are unable to issue a refund as these products have been used. Please be advised, we have reached out to this guest and have offered return tickets for a later date. 

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23090909
  
  I am rejecting this response because:

  I have seen online that other customers in the same circumstances have been offered a full refund for their tickets.  I do not live in the *** and so offering me more tickets to Busch Gardens is not feasible for me to return.  Furthermore, our experience at Busch Gardens was so poor that we never want to return to Busch Gardens again.  Upon reading online, one of the reasons all except one of the rides was nonoperational is that Busch Gardens has reduced their maintenance and staffing budgets so much.  We do not feel safe going to Busch Gardens again and we want a full refund.  

  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 03/26/2025

  Please be advised, we have explained to the guest we are unable to issue a full refund for any used products. However, we have reached out to our financial department and were able to issue a partial refund as a guest service. 

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23090909
  
  I am rejecting this response because: Busch Gardens has offered to refund me half of our ticket price instead of refunding us all of our ticket values.  I have asked Busch Gardens Tampa to explain the justification of refunding half of our money and not all of our money because every ride in the park was in maintenance except one on our day at the park.  I can understand that they would only refund half of our ticket value if half of the rides were functioning that day.  Because Busch Gardens did not warn us before we used our tickets that day that all of the rides except one would be in maintenance that day, we used our tickets that day and entered the park.  We spent a whole day of our vacation trying to see what we could ride in the park that day and it ruined a whole day of our vacation.  We want a full refund for our four tickets because we cannot be compensated for our ruined vacation day but we could be compensated for the cost of these tickets.  I have read on the internet that other customers in the same circumstances had their tickets fully refunded.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:03/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put 4 passes on hold due to my husband being in the icu . I was told I could have them on hold for whatever amount of time. I went to reinstate them and was told I owe $1000. I advised again of my situation with no regard . All I want to do is restart my passes . My husband almost died . I tried to talk to somebody but get transferred to somebody you hardly understand in another country. A530885700226676 A530885700226684 A530885700226692 A530885700226700

  Business Response

  Date: 03/22/2025

  After further review, the annual passes associated with the previous account in 2021 have been ended as of 7/31/2021. Please be advised, new annual passes were purchased on the date of 3/9/2025 and are currently active.  

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We visited Busch Gardens. I am not sure of the date because we've been a few times. I thought it was December 27 or 28. However, the incorrect charge occurred January 28. After the day, I went to ************** to take advantage of the signs hanging throughout the park advertising upgrading to a Fun Card for $30 additional. However, when I got home, the charge on my card was $92.16. It should have been $30 + 6.5% tax, which is $1.95. I'm not quite sure how they got $92.16 out of that. I tried numerous times to email them and even asked for a manager. I keep getting the standard email that we are working on it and will get back to you. They finally did and informed me that there is nothing they can do. *************** Receipt #Thank you

  Business Response

  Date: 03/22/2025

  Please be advised, we have reached out to the pass holder through email, regarding their upgrade made on the date of their visit. Additionally, we are awaiting a response so that we may proceed. 

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to provide me with a one day pass in order to compensate for my loss.  I find that very fair.  Thank you for your help with this matter.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a grave and ongoing issue regarding the cancellation of my membership passe(s). to ****************. Despite numerous attempts to resolve this matter amicably, I have been met with egregious disregard for my rights as a consumer.Over the past two years, I have contacted your office on four separate occasions, with the most recent communication taking place in September 2024. On each of these occasions, I explicitly requested that my membership passes be cancelled, I was assured that no further charges would be incurred. Notwithstanding these assurances, I have been erroneously charged every month for amounts ranging from $34.90 to $27.42, totaling an overpayment of $********* is imperative to note that I already paid all outstanding balances prior to my initial cancellation request, I had not visited the park in over a year. I have meticulously documented each of my interactions with your representatives and this documentation will be used to support my claims in any future legal proceedings if unable to resolve. On hold again today for 36:58, Rep ******* I spoke to was very understanding and although I had to sit me on hold for an additional 23:26 for a manger whom was not available - ******* advised she has cancelled both passes as well as advised she will request a refunded in the amount of $69.80, which was the last two transactions taken unauthorized from my account. ******* advised she is unable to provide a reference number for todays call. Seeing that I have been charged MUCH more than $69.80 I hope that we can resolve this matter amicably and promptly as I am looking to be refunded for 2024 in its entirety . I will not hesitate to take all necessary steps to protect my rights and interests. Failure to comply with this demand will result in me pursuing all available legal remedies, including but not limited to, filing a lawsuit for damages and seeking injunctive relief. I look forward to hearing from you to resolve.

  Business Response

  Date: 03/12/2025

  Please be advised, after further review, guest spoke with customer service on 3/5/2025 and accepted a refund for two months as a guest service. 

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23024849
  
  I am rejecting this response because: I stated in my initial complaint, I spoke with the *** and a refund of two months was approved but will not suffice being charged for over a year after several requests to cancel. Please read initial complaint in its entirety.
  
  Sincerely,
  ***** ******

  Business Response

  Date: 03/19/2025

  Please be advised, we have reached out to our financial department and have issued a refund for, five additional months. Depending on the guest's banking policies, we ask to allow up to 10 business days for this refund to be processed.