Complaints

This profile includes complaints for Grande Oasis at Carrollwood's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Grande Oasis at Carrollwood has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Grande Oasis at Carrollwood

  3516 Grand Cayman Dr Tampa, FL 33614-2332

• 

  Grande Oasis at Carrollwood

  1 International Pl STE 3900 Boston, MA 02110-4203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I know reason a payment was returned however my bank stated they never received a payment from them. I called Grande Oasis cant give me an answer nor tried to fix the issue they referred me to another company and they referred me back to Grande Oasis. The last few months Ive been paying more. This week they sent an email out stating they will not longer will be accepting money order or cashier checks. The only option will be to make a payment with a credit card paying over 60 in fees each month. With everything going up no one has extra money to waste

  Business Response

  Date: 03/18/2025

  Thank you for bringing your concerns to our attention. We understand your frustration regarding the returned payment and the challenges you've faced in finding a resolution. We apologize for any inconvenience this has caused. Our goal is to provide clear and helpful guidance, and we'd like to work with you directly to review your account and address the payment issue. Please reach out to our office at your earliest convenience so we can assist you further. Regarding our recent payment policy change, we recognize that this adjustment may be difficult. We are committed to exploring solutions that can help minimize the impact. We value you as a resident and appreciate the opportunity to resolve this matter. Please dont hesitate to contact us so we can assist you further.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The door frame damage and per the police it was not our fault however the apartment complex trying to charge us 350 to replace . I dont believe I should have to pay it

  Business Response

  Date: 11/27/2024

  This residents door frame was secured so that her door is accessible. We did not charge the resident for that repair. The damage to the door frame was a forceful breaking, not something caused by swelling. We would be within our right to charge her for damages made to our property as such. Due to a vendor not making the temporary repair, the resident was not charged. She was also made aware of this.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I sign my lease on September ******* with Grande Oasis. The apartment they provide for me was infested with roaches. Roaches in the fridge in the cabinets in the living room in the room and coming out the drains. I went back to the leasing office that day and showed them the pictures and videos i took of the apartment. They told me maintenance will be doing a deep clean and pest control will come on Friday Sep 27. The lady in the office told me the maintenance is in the apartment as we speak and advise me to come back on friday and the apartment will be move in ready. I came back on Friday with a friend as a witness and the apartment was still in the same condition. Alive roaches crawling in the fridge and falling off the fridge door. More roaches in the apartment I went back to the leasing office and told them the problem havent been fix. The lady in the office assure me the pest control and maintenance will be on Monday and I can speak to the property manager on Monday. On Monday Sep 30 I came back once again and The Apartment was still in the SAME condition. I Talk To ****** the property manager she told me and my boyfriend nobody had clean the apartment and pest control havent came in. She showed us in paper that nobody has touch that apartment. she told me she will talk to her regional manager. I have emailed them multiple time call them countless time to fix this problem. I ask these people can i get a different unit no unit is available they told me. i gave them three chance to fix the problem. They told me and my roommate the apartment is in livable condition. Please explain to me how having roaches in the fridge eating and touching your food carrying diseases is a livable condition. Roaches touching on your personal item is livable condition. This is a health hazard! Its been almost 2 weeks and i have no place i havent moved in and my previous lease is expired. They wont break my lease for their mistake and health hazard they want me to live.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/24 I reported evidence of a rodent entering my home in the night and damaging my sofa. I reported it to the leasing office and requested action as this was a risk to my health and safety of myself and pets. Nothing was done until calling back repeatedly, the office said I would have to wait until Friday for pest control and I addressed that was unacceptable. Each day I called and they insisted nothing could be done by maintenance. After pest control finally came they had maintenance come out and patch up holes, that wasnt until Friday, Oct 27. After that, I continued to have rats enter my apartment each night, destroying my belongings and leaving droppings behind. ***** from pest control came back and reported that maintenance did a poor job patching up the holes. The rats continued to enter my home until Monday, Oct 30th, when maintenance came back to fix the poor job the had been done prior. Due to a lack of immediate response and urgency to the situation, I had a total of 8 nights from 10/23 - 10/30 of damage/ and a hazard to my health. In addition, Id like to address that the next door neighbors (302) were evicted in August, as I noticed that lots of trash was left out on the hallway and on the balcony for several weeks. At this time, I noticed an increase in bugs in my apartment. I called to report the issue, but it took over a month for the apartment and the trash in the hall to be cleaned. After that was when I got the rat problem. I feel like this may have something to do with it. Pest control confirmed that the droppings are rat droppings. Rats **** disease and a health risk. I had to relocate for the week and this caused an inconvenience to me and a loss of income due to missing work. I now have to replace my sofa as well as a backpack and some clothing that had been damage. Im estimating about $700 + in damages. This could have been avoided if a more urgent response time was taken immediately when I first reported activity on 10/24.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously rented from Grande Oasis, and returned a few years later due to the enjoyable amenities among other things. To this day since I have moved in, and from other residence reported 6 months prior to that in March of 2023 the Hot tub has not functioned I have brought this up many times, additionally there is a reflection pond completely empty, with a Gazebo that is in disrepair rotting and dangerous, both still to this day advertised at current amenities, the Pool has peeling paint, and the Gate is not closed though advertised as a gated community, though there is a guard anyone can enter the second side as the gate has not worked since my move in. As for the apartment it took months for me and communication with my lawyer to clean the mold that covered all of the vents from day one, I change the ac filter regularly, but then several months later the vents again have mold growth on ALL ac vents, they fixed it again, and also requested an outlet looked at in the Kitchen among other things, that seemed to not be working correctly, I thought this was looked at, but recently it melted the plug of my toaster and let out a ball of electricity that very nearly burned me. There is a Washer and Dryer that I have to pay monthly for that is very old and does not work property when requested to fix it I was the one that had to call the company that owned the washer and drawer as a business and on hold over an hour, and still they do not work very well. I am not looking for any type of Cash settlement I only want to be allowed to break my lease a month early on 4/22 without penalty. I discussed this with management and they advised when it comes to the contract there is no negotiation, though there is clear and blatant false information on the website.

  Business Response

  Date: 03/02/2024

  All service requests for this apartment are reflecting completed status at this time.  *************************** Policies, Rules and Regulations Addendum of the Lease Contract state, "Owner reserves the right to set the days and hours of use for all Amenities and to change the character of or close any Amenity based upon the needs of Owner and in Owners sole and absolute discretion, without notice, obligation or recompense of any nature to Resident."  Therefore, the closure of amenities on the property do not ***** the tenant the right to terminate the Lease Contract.  Consequently, the Resident's request is denied.

  Customer Answer

  Date: 03/03/2024

   
  Complaint: 21270956
  
  I am rejecting this response because: this is false advertising  and Im fairly certain not completely legal: the amenities as of 3/3/24 on the website state there is a jacuzzi, gate, and tranquility pond, it is clear there is no intention to fix this or make this available to the applicants, the spirit of the contract is clearly referring to reasonable closures for legitimate reasons, but they state on there advertisement at this moment that these and otros exist which they have not for over a year, I have forwarded the information to my lawyer, and all public media though appears based on current rating this is not a concern of WestShore, all buildings are also riddled with termites and unsafe. 

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/12/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to reach someone from the *** office to discuss an issue regarding wind mitigation inspeccin for my building. I left several messages and cannot get anyone to respond!Poor customer service!

• Initial Complaint

  Date:11/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this property while apartment hunting.They offered a $29.90 application fee and two months free rent on an 18-month lease if I applied that day.I applied that day. I was contacted by someone named ****** a few days later, on November 3. ****** had me believing he was working on my background and credit check. He informed me about the particulars of the apartment I applied for; washer/dryer hookup, screened in lanai, etc.I called the property on Monday, November 6 and left a voice mail. They never returned my call. I called a few more times. I tried their texting feature and called many more times. They are not returning my calls This seems like a scam. If they get enough $29.00 application fees, it's free money if they don't do anything to justify the income; which is what it seems like.

  Business Response

  Date: 12/07/2023

  The applicant did not qualify.  An adverse action letter explaining the decision was sent via email on 12/7.

  Customer Answer

  Date: 12/09/2023

   
  Complaint: 20852809
  
  I am rejecting this response because:

  I received the so-called rejection letter only after more than a month of waiting for them to respond to the BBB and my complaint.  It's clear that they resorted to the easiest way out and just say I didn't qualify.  I do qualify and that was determined the day I spoke with someone named *************  I was on the phone with him for about 30 minutes and he clearly qualified me based on my salary and only needed the backup to show my salary.

  They stole my $29.  I think it's pathetic of them but if they do that to 10 or 20 people a week, it adds up.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/28/23 i filed a Maintenace request due to a water leak I had coming from the roof and I had water all over my floor, the complex stated it was completed and closed my ticket , when I got home from work nothing was done, on 10/05/23 I filed another Maintenace ticket for the same issue, and again nothing was done, since then I have gone multiple times to the leasing office to complain about the same issue and I get told someone will be out immediately and no one comes out, on 10/06/23 someone came out and stated they did not know where the leak was coming from, they made a hole in my wall and said they would come back on the following Monday 10/09/23 ,Tues. after work I went back to the office advised that no one came out and again they promised someone would be out immediately , when the Maintenace supervisor came , he cleaned the mold stains and stated they would get to the bottom of this, since then all that has been done is them making two more holes in my walls , as you can see in the pictures I provided there is mold build up again and still have holes, in this whole process I have had to take my daughter to the doctor 2 times due to her asthma being triggered, as she is highly allergic to mold, dust and pollen, her doctor told me that this flare up was due to the mold, I went back to the office on 11/04/23 explained the same thing again and was told the same, that maintenace will come out , here we are Wed 11/08/23 and again nothing, I have emailed the manager 3 times expressing my concern and she has not answered any of my emails, I mentioned in my emails how crucial this situation has become because my daughters health is at risk and they have ignored my emails, but they were quick to put a three day notice on my door yesterday, I have been dealing with this mold issue since 09/28/23 and I have been very patient with this but now it's become a health concern, I have also notified the City of Tampa code enforcement with this matter.

  Business Response

  Date: 11/08/2023

  The Regional Manager personally spoke with ****************** and inspected the apartment in question.  There were no active leaks visible during inspection.  ****************** was provided with the on call maintenance phone number to contact while a leak is occurring. She was explained that in order to repair a leak, management must be able to duplicate it.  Additionally, all drywall repairs will be completed on 11/9 per ********************** request.

  Customer Answer

  Date: 11/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************** and together with my husband ****************************** we moved to unit *******************************. Apt 301, Tampa, *******, *****. Upon receiving the apartment I made a report since the apartment was dirty, and in the second room (office room) there was glass on the carpet, which I reported by email to the assistant manager and I never received a response, even my daughter *********************** cut herself with those glasses (attached photo). I also want to highlight that the cleaning in the building was terrible, they were always dirty. Once I found the bottle of water in the shower of the only bathroom and they only fixed it when the neighbor reported a bottle of water. On 06/06/2023 I received the renewal letter, and the next day I went to the office to ask what maximum date I could notify about this letter, and was assisted by Ms. ********************** who informed me that I had until JUNE 17, 2023 , as a deadline and indeed I did, my husband and I went and signed the letter in the presence of ********************** and she said that everything was fine. It is the case that on August 1 I wanted to make the payment from /8/1 to 10/8/2023 and I noticed that on the Grande Oasis page an amount of ***** appeared. dollars, which surprised me and I went to the office 3 times and they did not give me an answer, even on 02/08/2023 I was assisted by ************************* but since I do not speak English, *********************************** showed up at the office who in a way **** and arrogant, she told me that that amount was the amount I had to pay, because we had missed the 60-minute notice period to notify us that we were leaving. I explained to her that I had spoken with ********************* AND IT WAS SHE WHO GAVE ME THE DATE. This woman, in a DISCRIMINATORY AND ARROGANT manner, TOLD ME TO LEARN TO SPEAK ENGLISH BY SUBJECTING ME TO PUBLIC SCARN, DISCRIMINATING ME FOR NOT KNOWING THE LANGUAGE, I HAVE ANOTHER WORKER FROM THAT OFFICE, ****************************** AS A WITNESS, who observed everything that happened. It should be noted that on 03/08/2023 I returned to the office because the same amount kept appearing and I was assisted by ********************** who also rudely told me that humans could make mistakes and that I had no proof of what she He had told me about the maximum date to notify. I presented him with a Money Order to pay the 10 days of the month of August and he refused to receive it. I want to make it clear that in the email I received it never said that they were not receiving Money Order, which is why I had to leave the office again without no response. I ask that this entire situation be resolved and that the penalty that they are charging me be removed, since due to incorrect information from ********************** they are charging me a penalty, in addition to the fact that they are charging me for a month that I will not occupy the apartment. I want to highlight that our payments were always on time, despite the terrible service of the apartments, and the bad treatment I received in that office was humiliating and humiliating, because not even the manager attended to me. This demonstrates the lack of professional ethics and poor service.

• Initial Complaint

  Date:09/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the Grande Oasis on 7/25/2023 after living there since 7/26/2021. I spoke with the leasing manager via phone on 7/27 regarding my apartment move out and security deposit, and emailed on both 8/15 and 8/21 to follow up regarding my deposit. The Assistant Manager then forwarded mty information to the accountant who stated I was not owed a security deposit and that I actually owed $288 from my last month. They provided this notice to me on 9/3/2023, which was almost 6 weeks since I moved out. I undersand the ******* statute states they had 15 days to tell me regarding my deposit and 30 days to notify me of any oustanding balance. I am not willing to pay this amount 6 weeks later and there is also a significant number of fees attached.

  Business Response

  Date: 09/19/2023

  The deposit was not charged up in our system at time of move-in and was taken by the complainant as a credit towards 9/2021 rent.  The outstanding final charges are for 6/1/23 - 7/26/23 utilities as those are billed 60 days in arrears.  There were no damages or other charges billed at time of move-out.