Complaints

This profile includes complaints for Palm Communities, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Palm Communities, LLC.

  301 W Platt St STE 425 Tampa, FL 33606-2292

• 

  Palm Communities, LLC.

  3414 W Bay to Bay Blvd Tampa, FL 33629-7084

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to Hurricane ******, I was displaced and signed a mutual termination of lease on 09/29. It was agreed on Oct 6 via text that a check worth $1400 for the security deposit was going to be sent via Certified mail. It is over a month and after numerous attempts via email and text I have not gotten any sort of response or the check. The money is crucial to me since times have not been the best due to all of the hardships caused but the hurricane relocation. I do not want to get anybody in any trouble, I just want to get my money back. Any help would be greatly appreciated.Thank you,*****

  Business Response

  Date: 11/15/2024

  Dear *****,
  
  We are sorry for the delay in you receiving your deposit back and the communication issues. We have your confirmed address and have overnighted the check to you. We will call you on 11/15 to confirm that you have received the check. We apologize for any inconvenience this may caused. We also hope that this matter has been resolved to your satisfaction.
  
  Regards,
  Palm Communities

  Customer Answer

  Date: 11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******* ****

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a phone call from the property management company Palm communities they flat out to get me to get me to come to the property my appointment was at 3 with **** at 3:10 I got a call from a woman saying she was running late her name was definitely not ***** She unlocks the unit so that I could look at it and what do you know crackhead locked in the bathroom doing God knows what Im supposed to be comfortable moving my 14 year-old daughter into a building where a crackhead has access to the unit, the property manager that showed me the unit had no clue who the guy was but played it off like it was OK requirements to move home. He said two times the rent security deposit one month rent plus $100 application fee when I spoke to management to set up , the tour I told him I will not make payments through an app or to a third-party. I will make payments in person as I was already scammed for $2200 after viewing the unit. Tried to send me an app to make a payment these people are so crooked. They have to s**** their shoes on in the morning this company lies and Im pretty confident. Its a scam. Law enforcement knows about the crackhead squatting in the unit locked in the bathroom.

  Business Response

  Date: 10/02/2024

  Hello *****,
  Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused during your recent tour with one of our leasing agents. Please note that the person you encountered was a member of our maintenance team who was authorized to use the facilities in our only available vacant unit, as we do not have public restrooms on-site.

  Were sorry to hear that you felt negatively about your past experiences with other management companies. We want to assure you that we are a reputable company managing over a thousand units across the ********* and ******** areas. We strive to provide a positive experience for all our prospective residents and regret that this was not the case for you.

  We wish you the best of luck in your apartment search that best meets your needs.
  Thank you again for reaching out.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Technically a 'current resident' with Palm Communities. Since moving in December of 2023, I have been dealing with termites and a leaking ceiling. The attentive communication completely stopped after signing my lease. It would take weeks to hear any insignificant update. April 18 2024 was the last time I have heard from the property manager AND business. Multiple emails, texts, and calls have been made since then. After receiving no updates or any communication back about multiple issues, I formally sent a written notice that I was breaking the lease and moving out. It is now June 3rd 2024, I have texted, emailed, and left voicemails updating the nonresponsive property manager AND the business (using the email and phone # on their website) of my move out and leaving the building keys inside the mailbox. No response. I have digital evidence of all communication (lack there of), the on-going pest issues inside the residence (termites eating away at all baseboards), and a poorly patched leaking ceiling. Many issues on top of these more significant ones, that I've come to terms none of will get resolved. Without any communication on the appropriate steps of breaking a lease, moving out, and leaving keys, I am aware they have one months rent of mine (deposit) on top of June rent that is now paid (although I was moved out before June). The company has 2 months rent of mine. The apartment was left in the condition that I was given it in. Photos of apartment cleaned and left in impeccable condition and keys left. My concern now is my credit being attached to an apartment that I have been moved out of.

  Business Response

  Date: 06/03/2024

  Hello ****

  We reviewed the charges and the early termination charges do stand at this time. As the unit was left in good condition, we will apply your June rent payment and deposit towards the early termination fee. You do not owe a balance at this time. Thank you. 

  Customer Answer

  Date: 06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As of 6/05/24 I do not have a balance with Palm Communities. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi good day my name is *********************** and Im contacting you about my townhome called ******* landings managed by rent Palm or Palm communities. I have been complaining about mold in my apartment since April 10 there has been a leak in my air condition unit that I have made multiple Maintenance request for some have been canceled. The last have been addressed. They did clean my AC unit they sent a maintenance man to take a mold test. They told me it would take two weeks that was approximately 30 days ago. Ive been contacting them for the last two weeks to see what the results were. They informed me that they did the mold test and they are going to renew my lease that is required to be signed by tomorrow, May 15. I told her I still was going to renew the lease but if they could please get a mold specialist out here she told me dont bother renewing my lease that Im going to have to move. In the process of trying to renew my lease, she canceled, the DocuSign I believe this is due to the fact that the test was positive. I told them that if I stay, Im going to have a mold specialist out and thats when she decided to terminate my renewal. Please help me I have been feeling sick for months , I have been in this residence for six years and all of a sudden they do not want to renew my lease because I told them I would have a mold specialist come I believe theres still mold in the unit when the maintenance man came out. All he did was paint over the three vents one in the kitchen, one in the bathroom and one in the living room, that clearly had mold to the ceiling and the vent. The lady that I spoke with at Cascade landings was ************************* her #is ************ I would greatly appreciate it. If you could please let me know how I can fix this matter I do not have money for a move.My name is *********************** . I reside at ********************* apartment number seven.You can reach me directly at ************.

  Business Response

  Date: 05/17/2024

  Hello *******, 
  
  It is the landlord's prerogative to elect whether leases are to be renewed or non-renewed.
  Unfortunately, at this time, your non-renewal stands. We wish you the best of luck with your move.

• Initial Complaint

  Date:11/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at an apartment with palm communities ********************* where second hand smoke from the neighbor was making me very sick. I was missing work had to buy air purifiers had to go back on medicines and inhaler this after living there for 2 years all of a sudden once the apt below and beside me changed hands. I asked to be moved to another property and the manager ***************** never got back to me. I spoke to the regional manager ****** who said she would have ****** move me and the smoking issue was brought up because the lease stated no smoking ****** never returned calls or texts and did nothing but send a text to tenants not to smoke. I moved in May *********************************************************************************** my apartment I was sick if I was outside or traveling for work I was fine! I am writing as now they put $1675 on my credit report which is ridiculous I gave 30 days notice by mail when I spoke to her and she said shed move me and ****** didnt ever respond so I packed moved and let my keys in apartment My neighbor on 2 nd floor said they rented and someone moved in right soon after I left . I am filing with you to reaolve before I file a law suit for mental and personal stress and missing work for days due to the second hand smoke. They have $1675 on my credit report saying I owe them when they didnt do a thing for me and I notified them for almost 5 months by calls, asking for duct cleaning asking to be moved to another property I was told by regional manage shed do it Id hear from property manager and nothing. I had to protect my health so I moved after 30 day jotice by mailing the ***** office Please review and help me! Thank you

  Business Response

  Date: 12/01/2023

  Hello ****,
  
  After a comprehensive inspection of the property and surrounding units was conducted by both our management and maintenance teams, there was no evidence of smoke or any related issues in the unit within the mentioned unit during your tenancy and in the surrounding units as well. 
  
  During this period, we informed the entire property that if there are tenants present that would like to smoke, to do so off site and away from the units as smoking is prohibited in units. 
  
  Additionally, we would like to remind you that, as per the terms of your lease agreement, an early termination fee is applicable in the event of a premature termination of the lease, written in Section 7.
  We have reviewed the records, and it appears that the early termination fee outlined in your lease agreement has not been paid.
  
  As we comply with fair housing guidelines, we must apply all policies and procedures in the same manner for all tenants.

  
  

• Initial Complaint

  Date:07/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against ************************* and Palm Communities LLC for breach of contract,invasion of privacy, and emotional distress. - On Monday July 17,at 10:00am,************************* and Palm Communities LLC. scheduled an inspection for the early termination of our lease at *****************************************************************Ive been a tenant at this property since Oct. 2020, along with my co-tenant ************************************- At the scheduled time,************************* arrived at our door with two future tenants for a tour of our apartment.He lied again and said "this is still an inspection",even though he didnt have an inspection checklist or a maintenance/engineer professional with him.He also did not notify us in advance that he was bringing prospective tenants with him,as required by the lease agreement and the ** Residential Landlord Tenant Act.- We felt uncomfortable and violated by this intrusion,but we allowed ************************* and the future tenants to enter our apartment for the unplanned tour.The future tenants also looked uncomfortable and confused when we explained that we were expecting an inspection, not a tour.************************* did not seem familiar with our apartment and did not provide any useful information to the future tenants.- This incident disrupted our work day, exposed confidential information and personal items to strangers,and caused us stress and embarrassment.We believe that ************************* acted in bad faith and violated our rights as tenants by conducting a tour without proper notice.He also breached the lease agreement and the ** Residential Landlord Tenant Act by failing to respect our privacy and quiet enjoyment of the premises.We are requesting that ************************* and Palm CommunitiesLLC do the following to resolve our complaint:- Waive the early termination fee of $4590.00 that we are required to pay.-Apologize and acknowledge their wrongdoing.-Provide us with compensation of $1000 for our inconvenience and emotional distress caused by this incident.

  Business Response

  Date: 07/25/2023

  Hello,
  In accordance with our company policy and the terms outlined in section 3.1 of the fully executed lease agreement, we have the right to enter the apartment under certain circumstances. These circumstances include, but are not limited to, maintenance activities, inspections, tours, or emergency situations. In this particular case, we followed the proper procedure by issuing a notice of entry on 07/16/2023, providing a notice period of one day for entry on 7/17/2023. The tenant was also informed that tours may be scheduled throughout the duration of their lease agreement. This approach ensures compliance with the required timeframe and respects our tenants' rights. We acknowledge that such entries can cause inconvenience and disruption and we apologize for any inconvenience.

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20335776
  
  I am rejecting this response because: All your responses to complaints never address the actual issue. ************************* used false pretext to gain entry into our apartment. Youre 100% correct that Hunter is allowed to conduct tours and provide proper notice. He did not do that, he said it was an inspection and showed up with two strangers. *** never even met ****** and he didnt even introduce himself. He was so unprofessional and for you to enable/allow ****************** to represent your business in such a way is disgraceful. Youre on the fast track to being slum loads, if not already there.

  Sincerely,
  
  *********************

  Business Response

  Date: 08/02/2023

  Hello,

  Thank you for bringing the complaint filed by ********************* to our attention. We sincerely apologize for any inconvenience caused and appreciate the opportunity to provide clarification and address the concerns raised. Regarding the issue at hand, we would like to emphasize that our actions were in full compliance with the guidelines outlined in the lease agreement signed by *********************. As a responsible landlord, we strive to adhere to the terms and conditions of our leases.
  We understand that there may have been a misunderstanding or miscommunication that led to the complaint. We regret any frustration or confusion experienced by ********************* as a result. To rectify the situation and demonstrate our commitment to customer satisfaction, we would like to confirm that our offer of an additional deposit credit for tours conducted will indeed be honored at the time of move out.

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20335776
  
  I am rejecting this response because:

  On July 19th we filed a complaint against ************************* and Palm Communities LLC for breach of contract, invasion of privacy, and emotional distress. ****** used a false pretext to enter our apartment to tour with future tenants. We terminated our lease on July 31st. There has been no communication or response to emails weve sent to ************************* regarding our security deposit return. We would like to be done and move on with our lives, but here we are 30 days from our lease termination at it again with these professionals We would like to receive the security deposit of $1100 as contracted and discussed as soon as possible.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/01/2023

  We have reviewed your complaint and our original response remains. 
  

  Security deposits are processed timely and will be mailed to the last known address.

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20335776
  
  I am rejecting this response because: Our security deposit was not sent in a timely manner. It took over a month to receive a response from anyone. We will change our response once the check is received. Trust us, we would love to move on and end this conversation.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/10/2023

  Our records indicate that you received your security deposit refund and it was cashed on 9/5/2023. We consider this matter resolved and closed.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took a deposit after I was approved for a property of theirs and held it for two months then told me I wasnt getting the unit I put the deposit down for. Then they said I would get another I said that was still fine I would wait until it became available. Then a week later they sent me my money back with no reason why and just said the unit I put the deposit down for was no longer available. They had also held my funds in their interest bearing account and made money off of it. Thats illegal last I checked and they have no cause for breaking the contractual agreement with me either.

  Business Response

  Date: 05/23/2023

  ************************** deposit was refunded in full.  She has already cashed the check as of 5/18.  We do not hold funds in an interest bearing account.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************, a tenant, has an active dispute with this organization who has failed to reply to any correspondence to resolve the issue. Their excessive Early Termination Fee has no payment stipulations noted in the lease agreement - yet, they demand payment prior to move out. They have failed to respond to any modes of communication.

  Business Response

  Date: 03/08/2023

  Hello, 

  We responded to this tenant's complaint via email on January 11th, 2023 and on February 28th, 2023 via email. Please note we are unfortunately unable to deviate from our policy. 

• Initial Complaint

  Date:10/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company breached contract. They changed the locks on my door,placed a lockbox, and allowed potential residents to.view my home while I was still in lease terms and had personal property in the unit. Items were stolen and nothing is being done. The previous property manager ****** is gone but this issue isn't resolved. Also my security deposit has not been refunded and mzny excuses including hurricane *** postal delays when I have informed delivery and can see daily my mail. Refusing to replace check immediately. They hreach contract all day with no consequences but if a tenant breaches contract we are quickly in court. I want my security deposit and a check for my stolen property and grievance to mental health of someone being in my home,my personal space.

  Business Response

  Date: 10/19/2022

  Hello, 

  We have spoken with the prior manager and maintenance technician and they both agreed no tours were conducted, nor was your key or any key put in a lockbox. None of Palm staff ever entered your unit as we have a very strict 48 hour notice prior to entry for any reason policy. We only ever entered this unit after you were moved out on September 1st, 2022 to do the move out inspection and the unit was empty. We did speak with you and notifed you to call the police to do an official police report and investigation. I recommend following up with the police report you filled out to see if they have an idea of whom may have taken your belongings. Very sorry you had this experience.

• Initial Complaint

  Date:10/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to an increase in rent, I decided not to renew my lease after 3 years of residency and on time payments for the "Sand Dune" apartment building located in ******************. My lease is up November 1st, however I was able to locate a new tenant to take over my lease or sign a new lease. This tenant was my neighbor in the same ********* building, whos lease ended October 1st. I was told that to vacate, I would need to pay September's rent, October's rent, and two months rent for early termination- totaling $5,700 (recorded in an email from the property manager). My property manager had my neighbor sign a one month lease, and told me there was nothing she could do.My salary has currently halved with the shift in the housing market. I am a loan officer, who is struggling to afford rent or get business. After 3 years of on time rent payments and taking careful care of the apartment, I am shocked by the horrible treatment I have received from *****. ***** kept me off all text updates and never returned my calls. It would take days for her to return my emails, while she would respond to my neighbors calls and texts immediately. I started noticing this treatment after I let her know I was transgender and my lease had the incorrect name on it. My neighbor notified me today that maintenance plans on painting/cleaning my apartment before the end of the month, though I was forced to pay rent through October 31st,I probably waited too long to file this complaint, but I would like to notify the BBB of this disparate treatment in the hopes that ***** is reprimanded for her actions.

  Business Response

  Date: 10/07/2022

  We pride ourselves in having a diverse staff and are committed to Equal Housing Opportunity. We take any complaints about discrimination very seriously.  We would have loved to renew Ethans lease but he chose not to renew because the rent was going up as it did on the other residents/units at the property.

  
  We do not allow tenants to assign or sublet their units, the lease ***** signed states this.  It is our policy that if a tenant wants to terminate their lease early they are required to pay an early termination fee and this is also stated in the lease.   ***** has not been charged an early termination fee because he ultimately decided not to break his lease.  His current ledger balance is zero and no refund is due.
  In reviewing the communications between ***** and ***** it appeared ***** responded in a timely manner.  ***** did not have any open work orders and all past work orders have been handled in a timely manner.  ***** also received the same recent texts and emails sent to all of the other tenants at the property in regarding Hurricane *******  When I discussed this with ***** our property manager she was very surprised as she said ***** did not seem upset at all when she spoke to him on the phone.  Wed be happy to have ***** as a tenant at any of our properties and invite him to apply to our more affordable properties if price is the reason he chose not to renew.