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Complaint Details
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Initial Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 24, 2024, my bedroom in the master bedroom was reported broken to the leasing office. Maintenance came and placed a board insufficient for the width of the window. Thinking it was temporary and they would be back to replace the window I waited to no resolve. Making a long story short we suffered Tropical ********************* to an insufficient boarded window which caused water damage to items in the master bedroom due to the leasing office not having the window replaced or maintenance properly boarding the window. To date the window is still not fixed and water damage has caused an odor in the carpet. I want my carpet cleaned and I want to be reimbursed for my expense of going to ********** to get plywood cut and put up in the window at my own expense to protect my personal property. I am making this request as I have gone to the leasing office in person on Friday 08/02/2024 requesting for someone to send maintenance to board up the window in preparation of the storm and no one showed up. Also on Sunday 08/04/2024, 3 calls were made to the emergency maintenance line due to the circumstances of water ******* in to my bedroom due to the storm. The calls were acknowledged by maintenance individuals who live on site but never showed up. Today is now Monday 08/05/2024 where no one still showed during normal business hours. My rent is paid on time every month and has never been late.Business response
08/14/2024
Dear ****************************:
Attached please find our response to the Complaint.
Should you have any questions, please feel free to reach out to me.
Sincerely,
*************
Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
December of 2022 I reported an issue to Park Del Mar apartments with my master bedroom tub leaking. Maintenance came to repair the issue 2 weeks later in January and I was advised it could not be repaired because it was Linked to a bigger issue with a main line outside the building that has been ongoing for several months. My father who is a plumber advised me that could not have been the issue so I contacted maintained again. For the second time a worker came to repair the issue and said there was a part he needed and would have to order it and be back the next day. A week passed and he never returned. During this time period I received very high energy bills from ***** Electric and called to inquire. The agent I spoke to suspected the leaking faucet was the cause of the increased energy use and offered a free energy audit. The technician came on 2/27/23 and determine that since the hit water was a continuous stream of water it was Making my hot water heater work more than usual and it was The cause of the increased energy bills over the passed 3 months. I contacted the leasing office for the 3rd time and was advised that maintenance would be back to my unit within the next day. Instead I was called by the property manager ****** and informed the technician told her that he knew what the issue was and that it needed To be referred to a plumber. This was a Friday afternoon. I was advised the plumber would be to my home on the Monday morning. ******* came and repaired the issue and I contact led the office about reimbursement for the months I had gone without proper repairs when maintenance was clearly aware that a plumber was needed and the additional expense I incurred in energy expenses. I was told by both assistance manager ******* and manager ******, that i needed to provide them with billing statements for refund request to be submitted. I submitted docs by email 3/1/23. It is Now 5/21/23 and have not received refund and emails for status have gone unansweredBusiness response
06/13/2023
Dear Sir/Madam:
We have been in recent contact with the Complainant and have arranged for the reimbursement payment to be made to Complainant on Friday, 6/16.
Therefore, we can represent that we investigated the matter and resolved the issues raised by Complainant in a commercially reasonable manner.
Thank you for your attention to the foregoing. Should you have any questions or comments, please feel free to contact me.
Sincerely yours,
*************, First Vice ********** ********* Corporate Counsel
Initial Complaint
08/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
on 07/21/2022 i went online to look for apartments . i came across a available unit that was available & on the zillow website . they stated that they accept section 8 vouchers(i'm disabled with voucher) when someone reached out to me the following day they told me they do not accept section 8 . so, i wrote them a email saying to please return my $75 back because it was a misunderstanding and to not proceed with credit check. i was ignored and application was denied " i never received a credit check. i asked for proof of credit check and background and nothing was provided. there's no reason for me to be denied because i have no criminal issues or eviction issues my credit is actually fair i get approved for credit cards easily because of my credit. i disputed the charge with my bank & was returned the money. i received a letter from the office and spoke to ******. (property manager) and told her that it's tenant ordnance that every landlord has to take section 8 vouchers. i clearly told them through email. i have all the proof that i sent them emails and no reply. the letter i received states that i now have to pay $150 to them by august 15th because of the dispute or it will be on my credit report. this is unacceptable. they lied online about taking section 8 vouchers and completely ignored my request to not move forward with application when i was told they take no section 8 . i'll like for this to get resolved asap. i was told to report them to consumers. if you need any proof please feel free to email me. and if they did proceed a credit check after my email to them i'll like for this to be resolved immediately & disputed. thank youBusiness response
10/26/2022
Dear ************************:
The consumers name is **************************
Attached is the companys response to the Complaint. Thank you.
Sincerely,
*************
Noah Gold
First Vice ********** ********* Corporate Counsel
********************************
1251 Avenue of the Americas, 36th Floor
********, ******** 10020
**************
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