Business ProfileforMichaelson's Appliance Repair

I have been dealing with Michaelson's appliance repair in the past for my refrigerator and they've always done an excellent job. Unfortunately on this recent visit yesterday they came to replace my ice maker that was broken and is under warranty with the warranty company that I used through famous ****. It should have been a simple process as it's always been in the past with them I've been pleased. Unfortunately this time there was an issue my father-in-law was home with my daughter in the repairman was hugging the refrigerator to pull it out of the hole it's a large stainless steel GE profile refrigerator with four doors it's in meticulous shape unfortunately in some way he made a small dent in the middle door there's never been one **** or anything on my refrigerator and we take pride and taking care of our appliances I'm simply asking them to step up and take care of it I sent them pictures and talk to someone named ****** today she was very nice and very accommodating I expected a phone call from a manager and never got one that's all I wanted I want to resolve it I want to continue to use ************ for any repair work but they need to resolve this issue for me and fix what happened that's all I ask simply stated thank you. I'm only asking them to replace the damaged door it's a front piece that they can order just do the right thing for your customer that's all I ask thank you