Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract with that company was 850 usd to tow my 2 vehicles from **************, **** to ***********, ***And just before I gave them the information needed for pick up from the auction. They texted me and said that their price went up to 1350 usd, a thirty eight percents increase. I certainly believed that this is a fake quote to make money out of customers.They also said that they could not refund my 250 usd deposit.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted US - cargo freight logistics llc to have my 09 Buick lacrosse transported from ********, ** to ***********, ** . When I originally spoke to **** **** he advised me the total cost would be $400 with taxes and everything included. He stated other companies would try to quote me 1 price and then raise it later but that his company would not. I advised him I would call back after price checking with other companies. That was 3/30/25. Today 4/1/25 I reached out to US Cargo- *********** to go ahead with the transaction. I spoke with a ***** ******* who also gave me a price of $400 with half up front and the other half after my car was delivered. After signing the contract and paying $200 I was called a hour later stating that the price has now gone up to $650 and $450 was due to the driver now. When I advised that I did not agree to the modification of the contract and would like to get a refund not only did they deny me a refund but insisted I wouldnt be able to get it done for cheaper and became very rude.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hire them to transport my vehicle on 03/13/25 from ******** AZ to ************* total was ****** with a deposit of 250 charge to my credit card. Pick up was 03/29/25 deliver day 04/03/25.They fail to fulfill the contract they did show up I spoke to several people total of 4 on the 29. They all told me they don't have a driver. They were moving the for the following week Maybe Monday I told that didn't work for me that I was flying out and I need it the car by the April 3 I ask for refund they said there no one here to give me a refund to email *** ****** this is the person that I email initially form day 1. Now I'm driving to ********** I cancel 1 day car rental and my plane ticket losing 50 dlls for the car and getting a voucher from *****************.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broker arrainged to have my vehicle transported from ****** ********** to **********************, brokers agent failed 2 times to pick up and on the third try picked the vehicle up and abandoned it on the side of the road 1/2 mile from pick up location. Personal items and tools were missing from the vehicle and it was towed to a local gas station incurring tow and storage charges.

  Business Response

  Date: 04/22/2025

  We sincerely regret the unacceptable experience you had with your vehicle transport. As brokers, our role was to connect you with a reputable carrier at a competitive rate, and we provided them with your exact pickup and delivery instructions. Unfortunately, the carrier failed to fulfill their obligations, which resulted in this situation.
  While we arranged the service in good faith, we understood your frustration. Despite having documentation showing we fulfilled our brokerage duties, we chose not to dispute your chargeback as a goodwill gesture, ensuring you received a full refund. We've attached the refund receipt for your records. In the end, you received your vehicle and the carrier was paid, while we who arranged everything received no compensation for our services.
  We reported this carrier to our network and took steps to prevent similar incidents. If you would like to discuss this further, our team was available at **************.

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a motorcycle transport on 2/18/25. I was told the total cost for the transport would be $500. I was instructed to pay a $200 deposit. After guaranteeing a driver and pick up date with timeframe, the day of the told me they did not have a driver. The company was unable to fulfill their commitment. I said I could potentially pick up within the next two days to be generous and give them more time since they already violated the contract. On Thursday afternoon I asked for my refund because they did not inform me of having a driver. At that time they said they had a driver (giving me no notice) and said he would be there but the cost was $1000, DOUBLE the quote. I dont have $1000 for this transport and it was too late to prepare/coordinate the bike pick up. The company is now refusing to give me back my $200. I want my deposit returned. They are thieves that bait and switch. They broke every agreement to the contract and are now citing the contract as to why they wont give me back my deposit. I have text messages to prove everything I wrote in this summary.

  Business Response

  Date: 04/22/2025

  We sincerely apologize for the frustration and inconvenience youve experienced.
  To clarify, the price adjustment from 500to500to1,000 was due to unforeseen challenges, including carrier availability and potential complications from working with another transport company prior to engaging with us, which can sometimes affect pricing and scheduling. While these factors are beyond our control, we acknowledge that communication regarding these changes should have been clearer and more proactive.
  We want to make this right. Your $200 deposit has been refunded in full, and weve attached the receipt for your records. We appreciate your patience as we resolved this matter and hope youll consider giving us another opportunity to serve you in the future.
  If you have any further questions or concerns, please dont hesitate to contact us directly at ************** or ********************************************************************************************************************.
  Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
  
  TEAM US CAR-GO FREIGHT

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30th we scheduled to have a vehicle moved from ********** to *****. We were quoted a rate of $700 for the move. The pick up date was scheduled for February 18th. At this time we also paid a $250 deposit which they pulled from my account immediately.I reached out to them a few days prior to February 18th as I had not gotten confirmation of pick up window. They informed me at that time it was to be picked up between 12:00 and 3:00. By 6:00 p.m. on the 18th they still had not picked up my vehicle and I contacted them they told me the driver was in an accident and that they would try to find another one. So now they're going out to other companies and they're charging me an additional $350. This does not seem moral or ethical they had a contract for $700 the company they contracted with did not send the driver they should be responsible for the difference. They are not budging on this at all. My concern now is I will not be able to get my deposit back. I am making other arrangements to get my vehicle moved. When I talk to other companies they refer to this as the bait and hook they lowballed me on a rate knowing that when the time came they were going to be charging me a higher rate. After getting new quotes at the last minute to get this move I'm learning there is no way it could have been for the initial $700. This company has provided false estimates hooks their customers and then at the end charges them more when they feel like they have no other choice. This is bad business practice and needed to be reported

  Business Response

  Date: 04/22/2025

  We sincerely regretted the frustration and inconvenience you experienced with your scheduled vehicle transport. We understood how important it was to receive reliable and transparent service, and we regretted that we fell short of your expectations in this instance.
  In the auto transport industry, initial quotes were based on real-time carrier availability and market conditions at the time of booking. Unfortunately, factors like unexpected accidents, fuel price fluctuations, or last-minute driver shortages sometimes led to price adjustments, as outlined in our contract terms. While we always aimed to honor the original quote, these unforeseen circumstances occasionally required us to update pricing to secure alternate carriers, especially for time-sensitive moves.
  We recognized that this situation left you feeling misled, and for that, we sincerely apologized. As a gesture of goodwill, we processed a full refund of your $250 deposit and attached the receipt for your records. We valued your feedback and used it to improve our communication and service reliability moving forward.
  If you wanted to discuss this further or needed any assistance, our team was available at ************** or ********************************************************************************************************************. We appreciated your patience and hoped to have the opportunity to serve you better in the future.

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company quoted $950 for enclosed transport of a car with scheduled pickup on Saturday, 15 February (see quote). A $250 deposit was paid to secure the service (see deposit).On the morning of Saturday, 15 ***************** contacted the buyer via phone stating that the price of the transportation service had increased from $950 to $1800. Buyer refused the price increase and requested the pickup be canceled and the deposit refunded due to the company failing to meet the terms of their agreement. Company refused and subsequently attempted to offer "discounted" prices, all of which were in excess of the original price quoted (see texts).

  Business Response

  Date: 04/22/2025

  We sincerely regretted the inconvenience you experienced with your scheduled transport. Since you ultimately shipped your vehicle with another company and did not use our services, we processed a full refund of your $250 deposit. The receipt for this refund was attached for your records.
  We appreciated the opportunity to assist you and hoped you had a positive experience with your chosen transporter. If you ever needed our services in the future, we remained available to help.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my complaint with this company is due to the fact they were to transport my vehicle from ******** to ******** to ********** ******* for the amount of $350 $175 deposit $175 on arrival that all occurred and was agreed on January 30th 2025 now January 31st 2025 the drop off payment went from $175 till $400 at drop off I was not told that the full payment will be only $350 now she's telling me *** **** that is $500 I don't think that's right I asked her numerous times in the conversation would that be the full and total price now she's talking about prices change but we did not agree upon that my contract says $350 $175 deposit $175 when the car is delivered I don't think that's right they need to stop scheming people out of their money I'm a single mother of four and I don't have time to be giving nobody my money when I can be taken care of my children thank you God bless and I hope you all can help me I know that $175 may not be a lot to some people but at the end of the day that's my money and I don't think it's right even though I read the policy now it's saying a cancellation field $200 there's no refund but I think I should get my money back because she did not tell me all that I actually numerous times and it was 350 350 350 she didn't say anything about $500 I hope you can help me thank you

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, received a quote from cargo freight and they told me theyd find a driver asap. I also had to put up ****** dollars. within a few days because they were having problems finding a driver and jacked up the price i c Called cargo freight and told them to cancel immediately and refund my ******$. Well, long story short they gave me the runaround about getting my money back. I had to go to my bank and file a claim. Im still waiting for my money back. They dont seem to be very honest they give you a quote then they raise the quote when you cancel they refuse to give you your money back very scary people to deal with

  Business Response

  Date: 04/22/2025

  We sincerely regretted the frustration you experienced with your vehicle transport booking. After reviewing your case, we processed your full refund of $250 on January 2nd, which typically takes 5-7 business days to reflect in your account. Weve attached the refund receipt for your records.
  We acknowledged the delays in communication and the inconvenience caused. For any further assistance, our team was available at **************. We appreciated your patience and hoped to serve you better in the future.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SAME STORY AS EVERYBODY ELSE THIS PLACE HARRASSED ME WITH PHONE CALLS , THE VEHICLE WAS SUPPOSE TO BE PICKED UP THIS ******, THE DRIVER CONTACTED ME AND SAID THEY WOULD NOT BE ABLE TO MAKE IT. US CARGO said they had another driver on the way, ***** sent me the phone number to another employee at US CAR GO , he lied to me saying the driver was on the way. After i paid my deposit all customer service went out the window. Now they are saying there is no refund, he said he provided the service by giving the truck drivers my information which all he did was text me that he couldnt pick up the car. This place is a scam stay far away. I will be disputing this transaction with my bank as the contract was not completed as far as what i signed for.STAY AWAY PLEASE.BUSINESSES LIKE THIS NEED TO BE SHUT DOWN

  Business Response

  Date: 01/03/2025

  Thank you for sharing your feedback. We genuinely understand your frustration and regret that your experience did not meet your expectations. We want to clarify that, as a brokerage, our role is to find you the best possible driver for your vehicle transportation needs at a competitive price. Once a driver is assigned, we provide you with their contact information to coordinate the details of the pickup. We acknowledge that the driver initially scheduled to pick up your vehicle contacted you to inform you that their truck had broken down, and we understand how that caused inconvenience. However, we want to clarify that the fault lies with the carrier in this case, as they canceled the pickup due to the issue with their truck, not us. Regarding the communication from our agent, *****, we have investigated the matter and taken appropriate action. Please rest assured, this does not reflect our typical service, and management has addressed the situation internally to ensure that similar issues do not occur in the future. This is not representative of the level of service we strive to provide. Despite the hiccup in communication, we did ensure that your vehicle was successfully shipped, and you worked with one of our top agents, **** to complete the process. Given this, were uncertain as to why youre requesting a refund after receiving the service as outlined. We provided the agreed-upon services and fulfilled the contract terms, including delivering your vehicle. We truly value your business and would appreciate the opportunity to discuss this further to resolve any remaining concerns. We are committed to offering transparent and reliable service to all our customers, and your feedback helps us improve.