Complaints

This profile includes complaints for Zinga's Blinds, Shutters, Closets's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zinga's Blinds, Shutters, Closets

  7320 E Fletcher Ave Tampa, FL 33637-0916

• 

  Zinga's Blinds, Shutters, Closets

  6151 Lake Osprey Dr Fl 3 Lakewood Ranch, FL 34240-8419

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased over 13K worth of window shades in June of 2023. The shades are motorized and have a remote control feature. I recently had trim placed around the shade headers and wanted to change the location of the presets for the shade opening position. I did as instructed by the companies' on line guide and could not reset the shades. I contacted the company to have a technician telephone me to help me reprogram the units correctly. The technician was unable to help me complete the task and suggested someone come to my house to do the reprogramming. Zingas has a charge of $150 for any service call on their products that carry a "Lifetime Warranty". I do not feel a $150 charge is reasonable or justifiable for something I did not cause. This is a simple problem with a simple solution. A customer service supervisor would not provide me any help without me paying the service charge. POOR, POOR customer relations and service.

  Business Response

  Date: 03/18/2025

  Don, You reached out to Zinga's because you want the shade limits changed from the original install. This is not a warranty issue, but it is a service we will be glad to provide for you. We attempted to reset the limits over the phone when our instructions did not work and we did this call at no charge. Since this was unsuccessful, the only other option is to send an installer out. We, as a business, have to pay our installers and therefore charge for labor. Your contract from 2023 states that *****'s normally charges $125 fora trip charge, our prices have increased and we now charge $150. I will be glad to honor the $125 trip charge per the price in your contract, however we do have to charge for labor. Please let us know if you would like to proceed with having an installer come out to reset your limits.
  

  Thank you,
  Zinga's Management

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23067896
  
  I am rejecting this response because: I do not feel $125 should be charged for changing a setting on a shade. Regardless of the company policy good will gestures go a long way with future purchase decisions and recommendations to others. If I spent 1K on the initial job your charge might be understandable but over 13K only to be nickel and dimed about an adjustment to a shade is no way to do business.
  
  Sincerely,
  
  *** ****

  Business Response

  Date: 03/18/2025

  We are sorry that you reject our response, there is a cost to sending our installers out and we are transparent that labor after the first year will be charged to the customer. We will be happy to provide you service if you will pay for this service. Please let us know if you would like to schedule an installer out to change your limit settings otherwise we will close your service request. 

  Thank you,

  Zinga's Management

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23067896
  
  I am rejecting this response because: Zingas refusal to help me without a service charge leaves me unsatisfied as a customer. This policy is unacceptable to me since my efforts to correct the problem via telephone could not resolve my problem. Perhaps there is another more skilled technician that could telephone me and try again to correct reposition of the shades. 
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:11/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered custom shades in March of 2024. I did sign a no refund contract. The shades we expected to be delivered in ***** weeks. The shades finally came in July which was 16 weeks. When they came to install they had the work brackets. It has taken 3 more attempts to install and when they arrived they didnt have the right brackets. This last time (Nov by now) they had the right brackets but found out they measured incorrectly back in March. They are trying to order more brackets ( a different type) and will cut the shades on site. Which to me is not custom. I still dont have the shades up. Mid way thru the process I asked for my deposit back and to just cancel the order. They refused. I asked for a substantial discount because of the delay and inconvenience. They offered a 2000 dollar credit in a future order. I would NEVER place another order with this company. Why would I go thru this again?They were supposed to be here Thursday Nov 22 to install but the brackets did come. So its been 8 months instead of ***** weeks and my shades are far from custom. I still owe 50 percent. The total cost was over $50,000

  Business Response

  Date: 12/16/2024

  Zinga's is working with the customer to resolve these issues and we have come to an amicable solution. Zinga's has installed all shades and is now reviewing remaking specific shades to remove the seams. We look forward to resolving all issues.

  Thank you

  Zinga's Management

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,The following complaint against *****'s **** it is about an order made on 6/12/2024 for two motorized shades for my lanai. The two units were custom measured and color of option for the shade bottom rail was to be black instead of white. When the installers came to attach the shades the measurements and color of the bottom rail were incorrect and the technicians tried several times making additional unnecessary holes in my brand new home, trying to accommodate the shades to fit correctly, which they were unsuccessful in doing so.When I was told by the installers that took new measurements and mentioned that they were going to submit for a new order of the two shades with the correct size and color it would be a rush corrective replacement of the shades will be about 1 to 2 weeks never hearing back from the company until I had to reach out to them being told that it was being discussed with management for the replacement of the shades only being told after two weeks by ************************ coorrdinator the first time speaking it was being worked on and the secound time to have the sales person ************************* to talk to us till today as of 8/11/2024 there has been no corrective measures or contact from the company at all.Im seeking for the company to remove there shades and compensate for me to hire a professional painter to fix my walls a for a full refund for the purchase. I can be reached at your earliest convenience either by cell ************ or email at ********************* to provide photo evidence of the order and damage to the walls. Thank you in advance for your assistance into this matter.Respectfully,*******************

  Business Response

  Date: 09/10/2024

  ************** ordered custom made shades for his zero corner slider. These require precise measurements and design decisions for optimal installation and desired aesthetics. *****'s delivered and installed exactly what the customer ordered per our contract and design meeting, which included the fabric wrapped bottom bar (as described in the contract). During the install, *****'s installed the shades in the correct location, the shades looked perfect and operated as intended. The customer asked us to move the shades, which was a changed in the design after the custom product was ordered. *****'s complied and moved the shades to a different location. This caused the original measurements to be too short. *****'s understood the customer was not happy and offered two solutions: 1. Move the shades back to the originally designed location and patch the drywall or 2. Reorder shades at a new size and at *****'s cost to make the customer happy. The customer refused both solutions and requested a refund. Our contract states that these are custom product and we cannot provide a refund. We will honor the two previous solutions. 

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22122133
  
  I am rejecting this response because: ZNGAS did not measure the motorized shades correctly for the lanai doors with gap issues on all sides not providing privacy. the installers tried moving the shades around to accommodate the sizing mistake making unnecessary holes in my walls of my brand new home. Im seeking for the removal of the shades a full refund of ******** dollars and the repair of my walls for which I have an estimate repair of 650.00. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/11/2024

  **************, We have photos showing the shades installed in the correct location which minimized gaps and functioned correctly. You requested the shades to be moved and *****'s accommodated you. In an effort to go above and beyond, *****'s offered to reorder the shades for you at a larger size (at our cost) and to repair the drywall and you refused and told us to not come out to your house. We are not able to refund your order for custom shades, however we will honor our previous offer to reorder the shades.

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22122133
  
  I am rejecting this response because:
  ZINGAS original installation did not provide the coverage of privacy and was trying to accommodate there mistake in sizing of the shades to fit correctly making additional holes in my walls which I have submitted an invoice for repair of the walls to the ************************ of business complaints and the BBB as well with evidence of damage.

  Further more only since I filed complaints with BBB and the attorney generals office I did receive a call from the ** of ZINGAS wanted me to accept a new order with the correct size for the shades which I did state to the ** I dont want the company back in my home and requested a full refund including the damage to the walls they had caused.

   

  I personally feel that they can provide a replacement then they can also provide a credit back for the original shades that they installed to begin with.

  
  There are many complaints against this company from reviews that I recently looked into there customer service for me has a rating of 0 ********************** is not a customer friendly business at all!!!

  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a deposit for blinds late August. I was told 6-8 weeks after the deposit, blinds would be installed. At 11 weeks, they came to install. They were only able to install 9 out of 12 windows due to not having all the parts. One month later, they came to install the other 3 windows. Once again, they did not have all the parts. On 1/3/2024, they finally came and were able to complete the project. I asked for a discount on this service or some sort of compensation and was rejected. I am asking for help for some sort of compensation for their unprofessionalism, faulty timelines, and months of having to deal with getting blinds.

  Business Response

  Date: 01/22/2024

  Dear Customer,

  We apologize that everything did not go perfect at your install and required additional trips. We make all attempts to be transparent with our customers and communicate in the event that there are issues. We understand this was frustrating and we are sorry that there were unforeseen delays. In our contract, we provide an estimated time frame that cannot be guaranteed. We also typically receive all of the parts with the products and unfortunately this did not happen with your order. We have reported this to the manufacturers and we try to keep spare parts stocked to prevent these issues, it appears that we used these parts to complete 10 of your 13 blinds. We did give you a 25% discount and we cannot give another discount as we did complete your installation you have all of the product that you ordered. This is similar to other companies where when there are issues they complete the order but do not offer additional discounts. We also do not offer additional discounts when a customer threatens bad reviews. We appreciate your business and will be glad to help you with your lifetime warranty, if this is ever necessary.

  Thank you,
  

  Zinga's Management

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up and ordered lanai shades over 3 months ago and waited patiently for them to be installed. Our biggest reasons of why we wanted them was for privacy and to block the hot sun in the late afternoon. We were told by our sales person ********************************* that we can achieve what we want with this product. Over three months later, install day, they installed the first shade. We were very disappointed and concerned with the amount of gap between the shade and the side wall it was supposed to meet to achieve what ********* said we would. It was more than a three inch gap, allowing for people to see in and the heat of the sun to transfer through. The installer agreed with my concern but said they install based on the measurements taken (that we were never involved in). If we knew initially that this would happened, we never would have signed for them. We were lied to by *********. I had called ******, the customer service manager and she had gotten us in touch with *********************. **** understood our concerns over the phone however, when he came over to review options, we did not not see how his solutions would help the issue. He became upset, shaking and started to become angry and telling us he didnt like to be told no or cut off. We were very fearful by his demeanor and I politely asked him to leave. We are a military veteran/senior home and we were appalled by this behavior. I had called ****** to let her know and days later, still have not heard back. Today I called the ******** office and was assured the higher up supervisor for the area (above ****) would call me today and this was also brushed off. We are extremely concerned that Zingas would treat anyone this way, not fess up to their mistakes and intimidate unsatisfied consumers. We now want our money back and not deal with this company further. We are now being ignored and I am receiving emails from **** to spend MORE money to fix their error, unprofessionalism and bait and switch (fraud).

  Business Response

  Date: 11/22/2023

  *****'s has spoken at length with this customer. *****'s understands that the customer wanted privacy and we have determined that *****'s did their due diligence discussing the functionality of the product and the gaps on either side of the material which are standard and allow for this product to operate properly. *****'s representative showed the customer photos of this specific product, discussed the gaps and showed the customer the brackets which allow for the gaps on the sides for the cable guide and the hand crank mechanism. *****'s has offered this customer the option to change to a different product and other solutions to minimize the expected gaps on this product. The *** declined changing product and due to these being custom made for her home and with her color and material selections, *****'s is not able to offer a refund (not allowing refunds for custom products is outlined in our contract, which the customer chose to sign). The customer has agreed to receive the product and we are scheduled to install in the near future.

   

  Thank you,

  Zinga's Management

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction regarding the recent installation of motorized blinds in our home. While we initially had high hopes for the convenience and functionality they would provide, I am disappointed to report that one of the double-sized blinds has already malfunctioned and is causing significant inconvenience.The specific issue we are facing is that the faulty blind refuses to roll up completely, obstructing our access to the front doors. This situation has rendered the doors virtually unusable, causing unnecessary inconvenience and frustration for our family.I have taken the initiative to contact your company multiple times, leaving numerous voicemails indicating the urgency of our service request. Every time I call, my calls are redirected to an automated recording, which further exacerbates my dissatisfaction. This lack of personal attention and inability to reach a live representative is not reflective of the service standards I had expected from your esteemed company.I kindly request your immediate attention and prompt resolution to this matter. As someone is always present at our residence, we have provided an open schedule for *************** to visit our home at their earliest convenience. We eagerly anticipate a prompt response and a suitable appointment time for ***************'s visit.Given the considerable investment we made in purchasing and installing these motorized blinds, I trust that you will take this matter seriously and ensure that our concerns are addressed swiftly and effectively. I hope to see your company's commitment to customer satisfaction by providing the necessary repair service to rectify the faulty blind without further delay.I appreciate your attention to this matter and look forward to hearing from you soon.

  Business Response

  Date: 06/08/2023

  Hi *****,

  Zinga's takes our customer service and warranty services for our customers very seriously, we always want you to be happy with your product and repair your shades timely, that is why we offer a lifetime warranty! Your account manager reached out to you on Monday 6/5, Tuesday 6/6 and Wednesday 6/7, I am showing she was able to reach out to you and schedule *********** very promptly and our installer will be there on 6/9. I am sorry that you don't feel that we handled this repair issue quickly enough. We did need a little time to look over the problem and ensure there were no parts needed so that we could troubleshoot the issues and make our trip out there the most efficient for you. We will see you on 6/9 and hopefully be able to get this fixed for you right away. Sometimes we run into unforeseen circumstances, please know we will do all that we can to lessen the inconvenience and get your shade working 100%!

  Thank you,
  

  ***********************, *****'s Management