ComplaintsforZinga's Blinds, Shutters, Closets

• Initial Complaint

  01/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid a deposit for blinds late August. I was told 6-8 weeks after the deposit, blinds would be installed. At 11 weeks, they came to install. They were only able to install 9 out of 12 windows due to not having all the parts. One month later, they came to install the other 3 windows. Once again, they did not have all the parts. On 1/3/2024, they finally came and were able to complete the project. I asked for a discount on this service or some sort of compensation and was rejected. I am asking for help for some sort of compensation for their unprofessionalism, faulty timelines, and months of having to deal with getting blinds.

  Business response

  01/22/2024

  Dear Customer,

  We apologize that everything did not go perfect at your install and required additional trips. We make all attempts to be transparent with our customers and communicate in the event that there are issues. We understand this was frustrating and we are sorry that there were unforeseen delays. In our contract, we provide an estimated time frame that cannot be guaranteed. We also typically receive all of the parts with the products and unfortunately this did not happen with your order. We have reported this to the manufacturers and we try to keep spare parts stocked to prevent these issues, it appears that we used these parts to complete 10 of your 13 blinds. We did give you a 25% discount and we cannot give another discount as we did complete your installation you have all of the product that you ordered. This is similar to other companies where when there are issues they complete the order but do not offer additional discounts. We also do not offer additional discounts when a customer threatens bad reviews. We appreciate your business and will be glad to help you with your lifetime warranty, if this is ever necessary.

  Thank you,
  

  Zinga's Management

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed up and ordered lanai shades over 3 months ago and waited patiently for them to be installed. Our biggest reasons of why we wanted them was for privacy and to block the hot sun in the late afternoon. We were told by our sales person ********************************* that we can achieve what we want with this product. Over three months later, install day, they installed the first shade. We were very disappointed and concerned with the amount of gap between the shade and the side wall it was supposed to meet to achieve what ********* said we would. It was more than a three inch gap, allowing for people to see in and the heat of the sun to transfer through. The installer agreed with my concern but said they install based on the measurements taken (that we were never involved in). If we knew initially that this would happened, we never would have signed for them. We were lied to by *********. I had called ******, the customer service manager and she had gotten us in touch with *********************. **** understood our concerns over the phone however, when he came over to review options, we did not not see how his solutions would help the issue. He became upset, shaking and started to become angry and telling us he didnt like to be told no or cut off. We were very fearful by his demeanor and I politely asked him to leave. We are a military veteran/senior home and we were appalled by this behavior. I had called ****** to let her know and days later, still have not heard back. Today I called the ******** office and was assured the higher up supervisor for the area (above ****) would call me today and this was also brushed off. We are extremely concerned that Zingas would treat anyone this way, not fess up to their mistakes and intimidate unsatisfied consumers. We now want our money back and not deal with this company further. We are now being ignored and I am receiving emails from **** to spend MORE money to fix their error, unprofessionalism and bait and switch (fraud).

  Business response

  11/22/2023

  *****'s has spoken at length with this customer. *****'s understands that the customer wanted privacy and we have determined that *****'s did their due diligence discussing the functionality of the product and the gaps on either side of the material which are standard and allow for this product to operate properly. *****'s representative showed the customer photos of this specific product, discussed the gaps and showed the customer the brackets which allow for the gaps on the sides for the cable guide and the hand crank mechanism. *****'s has offered this customer the option to change to a different product and other solutions to minimize the expected gaps on this product. The *** declined changing product and due to these being custom made for her home and with her color and material selections, *****'s is not able to offer a refund (not allowing refunds for custom products is outlined in our contract, which the customer chose to sign). The customer has agreed to receive the product and we are scheduled to install in the near future.

   

  Thank you,

  Zinga's Management

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my deep dissatisfaction regarding the recent installation of motorized blinds in our home. While we initially had high hopes for the convenience and functionality they would provide, I am disappointed to report that one of the double-sized blinds has already malfunctioned and is causing significant inconvenience.The specific issue we are facing is that the faulty blind refuses to roll up completely, obstructing our access to the front doors. This situation has rendered the doors virtually unusable, causing unnecessary inconvenience and frustration for our family.I have taken the initiative to contact your company multiple times, leaving numerous voicemails indicating the urgency of our service request. Every time I call, my calls are redirected to an automated recording, which further exacerbates my dissatisfaction. This lack of personal attention and inability to reach a live representative is not reflective of the service standards I had expected from your esteemed company.I kindly request your immediate attention and prompt resolution to this matter. As someone is always present at our residence, we have provided an open schedule for *************** to visit our home at their earliest convenience. We eagerly anticipate a prompt response and a suitable appointment time for ***************'s visit.Given the considerable investment we made in purchasing and installing these motorized blinds, I trust that you will take this matter seriously and ensure that our concerns are addressed swiftly and effectively. I hope to see your company's commitment to customer satisfaction by providing the necessary repair service to rectify the faulty blind without further delay.I appreciate your attention to this matter and look forward to hearing from you soon.

  Business response

  06/08/2023

  Hi *****,

  Zinga's takes our customer service and warranty services for our customers very seriously, we always want you to be happy with your product and repair your shades timely, that is why we offer a lifetime warranty! Your account manager reached out to you on Monday 6/5, Tuesday 6/6 and Wednesday 6/7, I am showing she was able to reach out to you and schedule *********** very promptly and our installer will be there on 6/9. I am sorry that you don't feel that we handled this repair issue quickly enough. We did need a little time to look over the problem and ensure there were no parts needed so that we could troubleshoot the issues and make our trip out there the most efficient for you. We will see you on 6/9 and hopefully be able to get this fixed for you right away. Sometimes we run into unforeseen circumstances, please know we will do all that we can to lessen the inconvenience and get your shade working 100%!

  Thank you,
  

  ***********************, *****'s Management
  

• Initial Complaint

  10/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered Motorized Roller shades for Lanai, made the initial deposit of $4715 on 06/23/2021. We were told by Mr. Adam P that the order will be delivered within 8-10Weeks. We haven't received any updates from Zinga till mid Aug & thats when I started sending follow up emails & called Adam many time but he neither replied to my emails or picked my calls. In Aug end I was told that Adam is no more with Zinga and someone will get in touch with me. Sept 1st week Mr Joe called me and said that they still need to submit order for prod, it usually takes another 8-10 weeks to complete the order but since its already 8+weeks since I paid the deposit, we will try to expedite the order and get it deliver in 3-4weeks. On 10/01 I have received text from Shannon saying order still in prod and I will get next update after 3 weeks. Its already 12+weeks since I paid deposit and now MR JOE is telling that they never told me they will expedite the order. Now I was told that I will get my order by Nov.

  Business response

  11/18/2021

  Business Response /* (1000, 10, 2021/10/25) */ Hi Mr. ******** Your complaint is not accurate and we would like to turn your experience around. I will explain why there are delays and hopefully reassure you that Zinga's did not cause the delay, did not lie to you and is working to complete your project! Your order was delayed due to not having HOA approval, we try to ensure our customers get this before ordering product because these are custom products that cannot be cancelled (we are trying to protect you). If your HOA does not approve our product and we cannot install, you would still have to pay for the product you ordered. This was communicated to you and we gave you the option to cancel your order. You wanted to proceed and we have ordered your product. This delay in ordering is causing the delay in your estimated delivery date. Our team continues to update you, and we understand your frustration. I am sorry that this experience has not gone smoothly and we will make sure that you will be high priority to get scheduled when your order is ready! Your order is estimated to be ready in 2-3 weeks. As soon as we have your order, we will call you to schedule your isntall. Thank you, Zinga's Management Consumer Response /* (3000, 13, 2021/10/25) */ HOA was not the reason for delay. I was told your Sale person Adam messed it up. He didnt put the order in place and now he is not with Zinga. And yes you have asked me whether I still wants to go ahead with order in Sept 1st week and I was also told that your order is very simple and we can expedite it and get it done in 3-4weeks. But now it is almost 8 weeks and I still dont have any installation date. I was never asked for HOA approval. I dont know where it came from.

• Initial Complaint

  09/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1/9/2021 an order was placed with Zingas for window treatments; payment of $2,109.75 made. Upon installation day, 4/27/2021, it was found that order had been placed incorrectly. Corrections were to be made, however, order was placed incorrectly a second time. No resolution had been made and the service contractually agreed to was not fulfilled. Four and a half months later, 9/1/2021, after absolutely no contact or further attempts to resolve issues, a "final notice" was received in the mail for a balance due; $703.25. Zingas was called immediately, only to find out that a collections agency would now be involved. There were no previous attempts to collect payment and I am looking for assistance in rectifying this billing and credit issue that I will now be forced to deal with. After months of completely unethical business interactions and countless lies, we have been unable to speak with any "upper management" to resolve internally.

  Business response

  10/18/2021

  Business Response /* (1000, 7, 2021/10/01) */ Dear valued customer, Zinga's is committed to delivering the product ordered and installing as ordered, we want you to be happy with your order. We have communicated with you many times in May and June after the initial installation in April about the issues and offered solutions to resolve the issues of the length of the drapes. It is our understanding that you desire operational rods for some of your draperies when they were ordered as decorative side panels. We provided a solution and are happy to help you achieve this look. We also asked for the emails with your design consultant to show that this was the desire expressed to him as this is not what you signed off on the estimate. We have tried to resolve the issues and requested payment for what was ordered and installed then we were met with a threatened lawsuit. We are open to discussing and working towards a resolution, however we will not be issuing a full refund as these are custom products that were made to the specifications you agreed to in your estimate. Our Customer Experience manager has reached out twice since receiving this complaint and will discuss with you when you call back. Thank you, Zinga's Management

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