Complaints

This profile includes complaints for Workwise Compliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Workwise Compliance

  3031 N Rocky Point Dr W Ste 600 Tampa, FL 33607-5879

• 

  Workwise Compliance

  PO Box 20328 Tampa, FL 33622-0328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********

  Business Response

  Date: 04/20/2025

  Thank you for reaching out regarding the labor law posters that were delivered.

  After reviewing the recorded call from March 7, 2025, and the order details, wed like to provide the following clarification:
  - Authorized Purchaser: The call was conducted with the Executive Director, who confirmed she was the authorized purchaser for the business.

  - Order Review & Approval: During the call, the order detailsincluding employee count, number of posting locations, and compliance needswere reviewed and confirmed. The Executive Director approved the total cost of $353.85 for labor law compliance materials.

  - Pricing & Billing: The pricing was clearly stated, along with an option to pay by card or receive an invoice. There was an attempt to pay at the time of the call, but due to a technical issue with our automated system, the purchaser opted to be invoiced instead.

  - Product Overview: The materials included all required labor law compliance notices tailored to the businesss needs for the next 12 months, along with digital updates as changes occur.

  That said, we understand there may have been internal miscommunication regarding the order. In good faith and in line with our 30-day return policy, we have issued a full credit to clear the balance on the account. Credit Confirmation Number: CM56105087

  Please dont hesitate to reach out with any further questions. Were happy to assist with future compliance needs as they arise.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered which I thought (as advertised) a poster and the charged for more than was advertised. I received poster but I returned to sender when I later realized they were scammers. I immediately put a stop payment on my card. I had recently opened an eyeglass repair and delivery service. I have to go check a new business post office number to see if they sent the product they are billing me now for which is $209.00. I will return to sender if needed.

  Business Response

  Date: 04/07/2025

  Thank you for reaching out and sharing your concerns.

  We understand there was some confusion regarding your recent order. To clarify, Credit Memo CM56104618 has been issued to clear the outstanding balance on your account, and no further action or return is necessary.

  On January 24, 2025, our representative spoke with you regarding the online order for compliance materials. During that call, our sales representative introduced our digital compliance package, which includes an interactive tool hosted by our Digital Advisordesigned to help new business owners manage key legal risks. This is a digital product, delivered via access link to the email address confirmed with you. Our agent received your confirmation to proceed after providing the full order total.

  We understand that cost may be a concern, which is why a payment extension was also offered. It is never our intention to mislead anyone, and weve taken these steps to resolve the matter in good faith. We appreciate the opportunity to review and address your concern.

  If you have any further questions or need assistance, please dont hesitate to contact us.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/17/25 I purchased a product from workwise compliance. I sent them a check for ***** dollars in exchange for a poster. They cashed my check and didnt send me the product. Now they are sending me a bill for ******

  Business Response

  Date: 04/02/2025

  Thank you for reaching out regarding your order. We apologize for any confusion or inconvenience youve experienced.

  To resolve this matter, we have applied a credit of $235.85 to clear the balance on your account. Your credit confirmation number is CM56104490.

  Additionally, on 01/16/25, our agent spoke with a manager from your business, who approved a new order to be shipped to you. According to our records, your original order was shipped under tracking number 1ZH92H260321039120 and was delivered on January 22, signed for by Tan.

  Regarding your payment of $17.99,our records do not show a check payment associated with your order. However, we would be happy to investigate further. Please provide the check number, exact amount, and the month it was cashed, and we will look into this matter promptly.

  We understand that compliance can be complex. As part of your order in January, our agent also provided details on the benefits of our more inclusive compliance bundle and online resource library. We regret that this did not meet your expectations and appreciate your feedback.

  If you have any further questions or need assistance, please feel free to reach out.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee of mine ordered some compliance posters and was quoted around $20 for them. I got a bill for $300+ dollars. And Ive tried to call, email, left messages and the last email I have from them is saying ive never contacted them. This transaction was reported on 12/19. I am a new business and trying to be compliant. however, I do not have $300 extra dollars lying around to pay for NOTHING!

  Business Response

  Date: 03/26/2025

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any confusion regarding your order.

  After reviewing the transaction, our records show that our sales representative spoke with you on 12/19/24 regarding OSHA training requirements. During this call, the training package, which includes ongoing access with automatic updates and no need for repurchase, was discussed and approved with your consent to proceed. As agreed, the invoice was sent to your email on file.

  However, we understand that this may not have been the intended purchase, and as a gesture of goodwill and for customer satisfaction, we have issued a full credit to zero out the balance on your account. Your credit confirmation number is CM56104230.

  Our team has been attempting to reach you to resolve this matter, and we appreciate your patience. Please let us know if theres anything else we can do to assist you.

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Mc Debelina

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered two labor law compliance posters than received multiple sales calls asking for information the information was correct before mailing the posters. They then asked to charge my card for an absurd amount of money which I said no, they sent an invoice for the posters which were already paid for and an additional $400.00 including $50.00 in shipping for $30.00 posters.

  Business Response

  Date: 03/26/2025

  We appreciate you reaching out with your concerns regarding the recent order.

  Upon reviewing the transaction, our records indicate that our sales agent spoke with a representative who identified herself as the Project Manager for the business and provided affirmative confirmation for us to process the order. During the call on 03/21/25,an order was placed for state and federal labor law compliance posters for two locations in ********, including compliance updates through March 2026. An email invoice was sent to confirm the order.

  However, we understand that customers may change their minds about a purchase. As a courtesy and in accordance with our return policy, we have issued a full credit for the ******** physical return is necessary. Your credit confirmation number is CM56104232.

  We strive to provide a seamless and transparent experience for all our customers. If you need any further assistance, please dont hesitate to reach out.

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sent a notice in the mail that we had to purchase a new labor poster in order to be in compliance. I got online ordered the poster which was $9.95 and $7.95 for shipping and handling. A few weeks goes by and I receive an invoice in the mail from this company for $283.51. Which came as a shock to me, because no where on the website did it say we were getting billed separately for anything. Then on top of that they are harassing us with rude emails and and phone calls. I never agreed to the price on this invoice and I want the harassing calls and emails to end!

  Business Response

  Date: 03/19/2025

  Thank you for contacting us. We regret any confusion or inconvenience this may have caused.

  After reviewing your account, we confirm that this matter was fully resolved on 03/05/25. Our support team processed your dispute and cleared the invoice by applying credit memo CM56103375 for $283.51, bringing your account balance to zero.

  Additionally, we have removed your companys information from future mailings, phone calls, and emails. Please note that due to ongoing campaigns, mail suppression may take *************************************************************************** addresses that should also be suppressed, please contact our customer service team at **************,and we will ensure they are included.

  If you need any further assistance, please dont hesitate to reach out.

  
  

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has never sent me an invoice without my permission asking me to pay to sign up as a member, and it keeps calling me to harass me and asking me to pay! ! ! It was a complete lie to me. This happened in 2024, and they sent me an invoice within two days. I even received a letter from a debt collection agency threatening that I had to pay this company! This morning someone from the company called me again and asked me to pay a fee of almost 500 yuan. I patiently said at first that I didn't need it, but then this woman started to threaten me and said that I had to pay this fee! It's a total scam company! I don't need this service at all!!!

  Business Response

  Date: 03/06/2025

  We sincerely apologize for any confusion or frustration you have experienced. We take your concerns seriously and have reviewed the details of your account.

  On 06/17/24, our sales representative contacted your business and spoke with an individual who confirmed that she had the authority to make purchases on behalf of the company. During the conversation,she also indicated that she was a close relation to the owner. Our representative provided details regarding your business's labor law compliance needs and offered a compliance bundle with a one-year subscription service. The customer attempted to make a payment during the call but encountered technical difficulties and opted to receive an invoice instead.

  However, in good faith, we have issued a credit for the disputed balance, and a refund will be processed to the business on file. Credit confirmation number CM56103435. Additionally, we have taken steps to remove your companys information from all future mailings, phone calls, and emails. Please note that due to ongoing campaigns, mail suppression may take 68 weeks to take full effect.

  If there are any additional phone numbers or addresses associated with your company that should also be suppressed, please contact our customer service team at **************, and we will ensure they are included.

  We appreciate your patience as we work to resolve this matter. If you have any further concerns, please do not hesitate to reach out.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since September of 2024 we have received harassing phone calls from Workwise Compliance. Sometimes they have called multiple times each day. They've completely lacked professionalism and when we've asked for them to stop calling and that wish to discontinue business with them and close our account they have a million excuses. They tell us we have an active account with them, or that they're not speaking with the right person to close the account, and then they threaten us that we could we sued if we are out of compliance. This is after we've told them that we receive all of our workplace compliance legally-required documents from our headquarters then they continue to fight with us. We have lost our patience after incredibly rude behavior and hung up several times because of the condescending tone and nature of their phone calls. I had our principal speak to them (which was who they were demanding to speak to) and she requested to close our account and they still continued to call. We had a few months (Nov/Dec 2024) where they did not call. Then the calls resumed in 2025. Today I received a call from a woman who stated she couldn't view invoices prior to June 2024 because her system was down. She couldn't tell me when a last payment was made and/or for how much. She had almost zero helpful information other than to state that we have a subscription that does not auto-renew. She also had the poc listed as someone who hasn't been employed with us since October 2024. Please do not call or charge us ever again. That is all we ask. We remained professional for months of these harassing phone calls in the fall, but all of our professionalism has been used up.

  Business Response

  Date: 03/06/2025

  We sincerely apologize for the inconvenience and frustration you have experienced. We take your concerns seriously and have conducted an internal review to address this matter.

  As per your request, we have taken the necessary steps to remove your company from all future contact lists, including phone calls, emails, and mailings. Additionally, we would like to confirm that there are no pending orders or open balances on the account.

  Please note that while phone and email contact should cease immediately, mail suppression may **** *-8 weeks to process due to ongoing campaigns. If there are any additional addresses or phone numbers associated with your company that need to be removed, please contact our customer service team at ************** so we can ensure all relevant information is added to the suppression list.
  
  Additionally, we take quality assurance very seriously. If any of our representatives failed to follow our QA guidelines or made inappropriate statements, including any perceived threats, we sincerely apologize. Please know that such matters are addressed immediately to ensure professionalism and compliance with company policies.
  
  We appreciate your patience as we work to fully resolve this matter, and we regret any distress caused. Should you have any further concerns, please do not hesitate to reach out.

  
  

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS SENT A POST CARD FOR ORDERING A POSTER FOR $9.95 PLUS $7.95 SHIPPING AND WHEN THEY SENT THE BILL THEY ARE TRYING TO CHARGE ME $300.98. THEY CONTINUALLY CALL AND HARRASS ME BUT WILL NOT LET ME SPEAK AND THEY EMAIL ME BUT WILL NOT RESOND TO MY QUESTIONS ON WHY THEY ARE TRYING TO CHARGE ME SO MUCH WHEN I DID NOT ORDER THAT. IT IS A RIP OFF AND THEY ARE VERY RUDE AND THEY NEED TO STOP.

  Business Response

  Date: 03/05/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion or frustration this matter has caused.

  To ensure your satisfaction, we have issued Credit Memo CM56103367, covering the full value of the order and bringing your account balance to zero.

  Regarding the order, on 12/13/25, our representative contacted your business and spoke with an individual who identified herself as the Office Manager and authorized purchaser. During this conversation, our agent reviewed your businesss compliance needs and offered a comprehensive bundle that includes core compliance products, one year of automatic updates for all posters, and access to our Workplace Compliance Essentials library.The pricing was fully disclosed,and the manager confirmed that while she would not process the payment via credit card, she preferred to receive the invoice via email. The order was processed after verbal confirmation was obtained.

  Additionally, we have processed a request to remove your companys information from all future mailings, phone calls, and emails. Please note that due to ongoing campaigns, mail suppression may take ************************************************************************** addresses associated with your company that should also be suppressed, please contact our customer service team at **************, and we will ensure they are included.

  We appreciate your time and the opportunity to address this matter. Please feel free to reach out if you have any further questions.

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered no such product. No such product was delivered. *** Tracking# provided has 19 characters, valid *** Tracking #s have only 18 characters. We called their billing department and an employee raised their voice and spoke disrespectfully, demanding payment. They transferred us to a "supervisor" who didn't answer their phone. We have been referred to ************************ collections due to this invoice, I suspect this also an illegitimate business as no one answers their phone.

  Business Response

  Date: 03/04/2025

  We appreciate your feedback and want to address your concerns regarding this matter.

  On 10/10/24, our representative contacted your business to confirm approval for renewing the labor poster subscription for the upcoming year. During the call, our representative inquired about speaking with *** or ***, whom we have worked with in the past. At that time, ****** identified herself as a manager with purchasing authority and stated that she had taken over Rays position. Our representative provided full details regarding the products and pricing and received verbal confirmation before processing the order.

  Following the confirmation, the order was processed the same day, and *** tracking number 1ZH92H260312897774 was provided along with the invoice.Additionally, the invoice and follow-up communications were sent to the business email address provided by ******. Our records indicate that we have made multiple attempts to contact the business regarding the outstanding balance; however, we have not received any responses or any record of incoming communication.

  In good faith, we have issued a credit to clear the balance on your account. The credit confirmation number is CM56103264, and we have also notified ********************** to cease further contact regarding this matter.

  If you have any further concerns, please feel free to reach out, and wed be happy to assist.