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Business Profile

Credit Services

Credit MRI

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Services.

Complaints

This profile includes complaints for Credit MRI's headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit MRI has 2 locations, listed below.

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    • Credit MRI

      401 E Jackson St STE 2340 Tampa, FL 33602-5226

    • Credit MRI

      1835A S Centre City Pkwy # 304 Escondido, CA 92025-6525

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Credit MRI about 1 year ago after being referred by a friend of mine. Over the last year, I had several items deleted/removed from my report. However, in the last month when I try to login the website states service no longer active even though there has been zero communication from the company and they are continuing to charge me a monthly fee of $21.99. I have attempted to contact the company with no success. I feel like this company is not worth doing business with. I hear good things about Lexington Law, check them out before enrolling here.

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello: I enrolled in credit MRI to assist me with my credit. On December 3 2021, they charged me $254.00 in which they said they removed a charge for direct tv for me in all 3 credit bureaus. A few months later I saw it on my credit report. The charged that they say was "removed" was actually bought out by other debtors so they didn't remove anything from my credit report. I have spoke to a **** **** and she stated she will talk to her manager about my refund and haven't heard back...it's been over a month. Please help

    • Initial Complaint

      Date:05/19/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They claim "no up front costs" yet charge a $150 setup fee. Thats an up front cost. Terrible!!!! Most importantly, they hide the credit card information that you give them so months later, when you go into the portal to remove your payment method, After 120 days, no progress of any kind, yet I still have to make monthly payments on the credit reporting they make me pay for, EVERY MONTH! When I call and try to cancel, they tell me I can't until the end of my monthly cycle. SERIOUSLY? Then, when that date arrives for the end of my monthly cycle, they tell me that I refreshed my credit (which I did not) so that wasted their entire 30 days of hard work, so they insist I continue another month before I cancel. Their portal confirms that "0" accounts have been removed from my credit reports and "0" accounts have been repaired. This information is not accurate though. I had multiple accounts on my Credit Report that reflected "Good" information but as reported by others who got scammed by Credit MRI, they had my good information removed, causing a huge DROP in my credit score. Given this I do not want to be forced to go into another month of their service. I want my account cancelled NOW. They have had many months to accomplish something and my credit report has gone down since they took over my credit repair. Their claim that I "refreshed" my credit report is a lie. Their portal does not allow for me to see the credit card they have on file and it also does not have a selection for me to cancel my account. Barron R. is the owner. His cell is ************. Please call him directly if you can. I have spoken to him on this number, and texted so its working. Now that he knows I want to cancel his company for lack of performance, he has gone dark on me. I have sent him numerous requests and he no longer answers. When I call CREDIT MRI directly, they tell me a Manager will call me back. That never happens. This company is a scam! Please help.

      Business Response

      Date: 06/28/2022

      Business Response /* (1000, 10, 2022/06/13) */ Credit MRI does not charge upfront money. Any set up fee is applied to the first invoice that accompanies deletions from the credit report in 30 to 60 days after sign up. If we do not get client results, client does not pay any money at all. Credit Card information has to be hidden for security reasons. This is the law. Clients have to pay for credit reports while repairing credit. This is how Credit MRI knows what to work on and for client to see improvements. This monthly fee is to the credit bureaus, not Credit MRI. As you can read in this clients complaint, the contradictions are astounding. Client was never charged a dime. Client was over extended on his bills and was late on current obligations which made his credit score drop. Credit repair is only successful if the the client pays current bills on time, does not contact the collection agencies we are disputing with and does not continue to acquire new collections. This client failed at all of these. Credit MRI had to block this client from our phone lines for calling and harassing the staff. He was blocked on employee cell phones for inappropriate texts all hours of the night and weekends. Credit MRI has been in business since 2009 operating on a pay for performance basis. We work on thousands and thousands of customers per year with great success. With any business, you get clients like this one that never read your contracts, never listen to the advice you give and constantly get in their own way. In the end, this client will have bad credit for many years to come unfortunately. Should be noted: client was with several other credit repair companies before Credit MRI, with the same complaints and zero results. Feel free to contact us for any verification on our pricing or policies.

    Credit MRI is NOT a BBB Accredited Business.

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