ComplaintsforGrow Financial Federal Credit Union

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Initial Complaint
12/21/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I show this account for ********************** to be charged off and if I do not have any other scheduled due dates-why is this still being reported as late? I am demanding for all late payments reported on my account to be removed since the time of September of 2018 until today. This account is a charge off and should not be reporting late payments because it is a charge off.
Business response
12/26/2023
Dear ************************,

Thank you for your recent communication on behalf of ******************* Grow Financial Federal Credit Union (Grow Financial) appreciates any and all feedback and will take the communication very seriously.

Due to the confidential nature of the credit unions member accounts and any activity thereon (********************************** Act and 10 CFR ****), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond to Ms. ***** allegations in this forum. We welcome and encourage her to call Grow Financials ************** *************) where her concern may be properly directed; ************ will need to fully explain her concern to the representative. The Member ************** is open Monday-Friday 7 am - 6 pm, and Saturday 9 am - 1pm. Thank you for your time and prompt attention to this matter.

Regards,
***************************
Legal Analyst III, Legal Services
Grow Financial Federal Credit Union
Initial Complaint
11/27/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am beyond frustrated with this bank and feel others should know how they treat their customers. I have been with this bank for many years, and have had on-going problems I keep hoping they will do better, and correct. I have multiple accounts with Grow Financial, business, personal, my **** and savings. My payroll checks are written from a Grow Financial account, going into a personal Grow Financial account, and they are holding my payroll check for multiple days before putting the funds into my account. I find this highly annoying and unnecessary when it is coming from their own bank to their own bank, and it has cost me overdraft fees, and upsetting moments that I can not pay my bills with my payroll check because of their long wait times of depositing my payroll check. There is no good answer for this, and it seems unethical to hold someones check for days, when it is clearly a bank check from their own bank with plenty of money to clear the check. I do not appreciate this and want other people to know this is how they do business. I intend to close all my accounts from this bank this week due to this aggravation. Im going to be finding a new bank so that I can be serviced properly. All other banks at least show that a deposit has been made, this one does not. It's not a good service, and I hope people will see this and decide to choose a different bank.
Business response
11/29/2023
Dear ************************,

Thank you for your recent communication on behalf of Ms. ******************************** Grow Financial Federal Credit Union ("Grow Financial") appreciates any and all feedback and will take the communication very seriously.

Due to the confidential nature of the credit union's member accounts and any activity thereon (********************************** Act and 10 CFR ****), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond to ********************** allegations in this forum. Grow Financial will contact ****************** directly. Thank you for your time and prompt attention to this matter.

Regards,
****************** ****************/MBA
Chief Legal Officer
Grow Financial Federal Credit Union
Initial Complaint
10/23/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On October 13, 2022, I took out a new car loan with Grow Financial Federal Credit Union. The loan was for the amount of $32,200.97 with a APR of ****%. The paperwork said there was no penalty for early pay-off and that the balance used to ******* interest is the unpaid balance each day after payments and credits to that balance have been subtracted. There is no pattern to the amount of interest that is taken out each month but none of which match any ammoritization I can find on line. I have talked to representatives from Grow to try and resolve this with no success. They said there was no supervisory person I could talk to They suggested that I come to a branch so they could explain it to me. Their closest branch is in *****, ** which is 450 miles from my home. They have told me they do not have an ammortization schedule, that the amount of interest wouuld be decreasing soon, and that I would pay $3.43 daily for the life of the loan. I have made several additional payments that were supposed to have been applied to principal but interest was subtracted from that amount. According to what **** has told me, I will pay over $4,000 more than the loan paperwork says I will. Please help me to resolve this matter. If you need more information, please let me know.
Business response
10/25/2023
Dear ************************,

Thank you for your recent communication on behalf of Ms. ***************************** *****. Grow Financial Federal Credit Union ("Grow Financial") appreciates any and all feedback and will take the communication very seriously.

Due to the confidential nature of the credit union's member accounts and any activity thereon (********************************** Act and 10 CFR ****), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond to **************' allegations in this forum. We will be contact with ************** and attempt to resolve the issue directly. Thank you for your time and prompt attention to this matter.

Regards,
****************** ****************/MBA
Chief Legal Officer
Grow Financial Federal Credit Union
Initial Complaint
09/21/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Grow Financial Federal Credit Union, I do not have a contract with Grow Financial Federal Credit Union, they did not provide me with the original contract as I requested.
Business response
09/26/2023
Dear ************************,

Thank you for your recent communication on behalf of ***************************. Grow Financial Federal Credit Union ("Grow Financial")appreciates any and all feedback and will take the communication very seriously.
Due to the confidential nature of the credit union's member accounts and any activity thereon (********************************** Act and 10 CFR ****), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond to ****************** allegations in this forum.We will be in contact with ************** via mail and will resolve the issue directly. Thank you for your time and prompt attention to this matter.

Regards,
Chief Legal Officer
Grow Financial Federal Credit Union
Initial Complaint
08/23/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This account has been closed since 2015. It is still showing as derogatory on my credit report and this should have already been removed from my credit report. They have failed to furnish me with the initial agreement as a requested.
Business response
08/24/2023
Dear ************************,

Thank you for your recent communication on behalf of ***************************. Grow Financial Federal Credit Union (Grow Financial) appreciates any and all feedback and will take the communication very seriously.

Due to the confidential nature of the credit unions member accounts and any activity thereon (********************************** Act and 10 CFR ****), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond to Ms. ******* allegations in this forum. We welcome and encourage her to call Grow Financials ************** *************) where her concern may be properly directed; **************** will need to fully explain her concern to the representative. The Member ************** is open Monday-Friday 7 am - 6 pm, and Saturday 9 am - 1pm. Thank you for your time and prompt attention to this matter.

Regards,
****************** ****************/MBA
Chief Legal Officer
Grow Financial Federal Credit Union
Customer response
08/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be contacting them directly!

Sincerely,

***********************
Initial Complaint
08/09/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have held an account with Grow ********************** for 30 years. Recently I was a victim of a scam on my computer indicating virus and malware. I called the number and after speaking with person I realized it was a scam. I uninstalled the ultavista and closed my computer. I called Grow and asked them to lock my online as a protection. In order to have access to my online bank they have requested me to take my pc to a reputable company and have it scanned. I did this and my pc passed all reports. I have ****** on my PC and ran my own scan and spoke to someone at McAfee about my situation. I was told my pc is fine this scam is just a fake browser and not a report of virus or malware in my pc. I sent to GrowFinanicial on Aug 4th. They say they did not receive it. I called again and spoke to someone in ***************** They said they will review it and a passed diagnostic should prove sufficient to reopen online banking. I have been on line with chat support this am and they told me they have report but cannot open a HTML file and can I please convert to PDF. I did this now Im being told the report is not sufficient as it does not include something about their enterprise. Im no longer wishing to work with them and will be moving my $ to another bank. The customer service and requests are ridiculous!!!
Business response
08/15/2023
Dear ************************,

Thank you for your recent communication on behalf of *************************. Grow Financial Federal Credit Union ("Grow Financial") appreciates any and all feedback and will take the communication very seriously.

Due to the confidential nature of the credit union's member accounts and any activity thereon (********************************** Act and 10 CFR ****), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond to ******************** allegations in this forum. We have been in contact with **************** and were able to resolve the issue directly. Thank you for your time and prompt attention to this matter.

Regards,
****************** ****************/MBA
Chief Legal Officer
Grow Financial Federal Credit Union
Initial Complaint
07/27/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I PURCHASED VEHICLE FROM ****** *********. THE ***** QUOTED FOR USED 2018 ***** WAS VERBALIZED AST ******. I WAS TRADING IN 2022 BRAND NEW ALTIMA. THE ADVERTISING COMMUNICATED $8TH NO RESPONSE. I HAD NO IDEA WHAT TO DO. I CONTACTED ATTORNEY, AND WAS ADVISED THAT THIS IS PATERN FOR ********* IN THIS AREA AND THE **** WOULD NOT EXCEED THE OUTCOME.WHY WOULD A CREDIT UNION FONANCE A CAR AT 200% OF VALUE. I STILL ********* RECEIVED ANSWER. FOLLOWIN000 ABOVE DTRADE. I STARTED PAPERWORK AND THOUGT COMPLETE. I DECXLINED ALL EXTRAS. THE FINANCE COMPANY WAS ******. I WAS CALLED BACK INTO FINANCE OFFICE 3 TIMES AND CHANGES TO CONTRACT WERE JUST COMUNICATED AS COMMON OCCURANCE. I WAS ASSURED THAT THEY WOULD NOT IMPACT *****. THERE ARE INITIALS ON CONTRACT THAT ARE NOT MINE. I DID NOT RECEIVE ANY PAPERWORK UNTI; A FROW FINANCIAL PACKET ARRIVED WITH ***** ****** PLUS HIGHER THAN AGREED UPON. I MADE MULTIPLE CALLS TO THE DEALERSHIP ANFD GROW, WIG HURRICANE AND MONTHS OF LOOKING FOR RESOLUTION, I TURNED CAR IN. THEY ARE NOW SUING ME. PREDATORY LENDING AT IT'S FINEST!
Business response
07/28/2023
Dear ************************,

Thank you for your recent communication on behalf of *********************************. Grow Financial Federal Credit Union (Grow Financial) appreciates any and all feedback and will take the communication very seriously.

Due to the confidential nature of the credit unions member accounts and any activity thereon (********************************** Act and 10 CFR ****), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond to **************************** allegations in this forum. Our ************************** will reach out to directly to the member to resolve this matter. Thank you for your time and prompt attention to this matter.

Regards,
****************** ****************/MBA
Chief Legal Officer
Grow Financial Federal Credit Union
Initial Complaint
06/29/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I don't understand why my account would be locked and why my account transfer was reported fraud when my name is associated with the external account in transfer. In order for me to even be able to connect that external account you have to do your security verification which sends 2 deposits. So this is how new members are treated for transferring money. I'm sorry for any inconvenience but I feel I am being discriminated against when I called to get this resolved. So I am going to contact a lawyer if this matter is not resolved and my account unlocked and my money successfully transfered. As my rights should allow being I followed all your security verification protocols. My name is ********************************** Username/Lyricist47 Please get back to me as soon as possible. Thank you
Business response
07/05/2023
Dear ************************,

Thank you for your recent communication on behalf of ************************************ Grow Financial Federal Credit Union (Grow Financial) appreciates any and all feedback and will take the communication very seriously.

Due to the confidential nature of the credit unions member accounts and any activity thereon (********************************** Act and 10 CFR ****), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond to ******************** allegations in this forum. We welcome and encourage him to call Grow Financials ************** *************) where his concern may be properly directed; ******************** will need to fully explain his concern to the representative. The Member ************** is open Monday-Friday 7 am - 6 pm, and Saturday 9 am - 1pm. Thank you for your time and prompt attention to this matter.

Regards,
****************** ****************/MBA
Chief Legal Officer
Grow Financial Federal Credit Union
Initial Complaint
06/20/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have two loans with this company and they have blocked me from logging in to my account to make any payments, also when I called I was told that I could not keep my credit card account active with this company until my car loan was paid. they have blocked me from keeping my credit card current and paid on time, now they are reporting my credit card over balance to the credit bureaus and are not allowing me to pay on my card.
Business response
06/29/2023
Dear ************************,

Thank you for your recent communication on behalf of Mr.******************************Grow Financial Federal Credit Union ("Grow Financial") appreciates any and all feedback and will take the communication very seriously.

Due to the confidential nature of the credit union's member accounts and any activity thereon (********************************** Act and 10 CFR ****), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond to Mr. ********* allegations in this forum. We have been in contact with ********************. Grow has closed its file on this matter. Thank you for your time and prompt attention to this matter.

Regards,
****************** ****************/MBA
Chief Legal Officer
Grow Financial Federal Credit Union
Customer response
06/30/2023

Complaint: 20208133

I am rejecting this response because: grow has been in contact in their terms. They sent me letters of late payment which my credit card has never been late. Now the minimum payment is over 700$. They are trying to finesse me into paying something without being able to log into my account. They have charged my credit file as over balance. This is unacceptable and terrible business.

Sincerely,

*******************************
Business response
07/05/2023
Dear ************************,

Thank you for your communication on behalf of our member, ************************************
As previously reported, Grow Financial Federal Credit Union ("Grow") is unable to vet the member's matter in this public forum and we have made attempts to discuss it with him privately. To resolve his complaint, we encourage ******************** to reply to the voicemail or letters previously made to him, or he may call Grow's ********************* at ************** for additional assistance. The ********************* is open Monday-Friday 7 AM -7 PM and Saturday 9 AM - 1 PM. Otherwise, Grow has closed its file on this matter.Thank you for your time and prompt attention to this matter.

Regards,
****************************
Chief Legal Officer
Grow Financial Federal Credit Union
Customer response
07/07/2023

Complaint: 20208133

I am rejecting this response because: I have spoken to Grow and they are still not offering to fix the matters at hand. When I asked about making the payment to my credit card I was rejected by their customer service and now my account is over balance and they are forcing me to pay almost 3 times the minimum payment due

Sincerely,

*******************************
Initial Complaint
06/20/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
There are some inaccurate information that is reported on my consumer report by Grow Financial FCU. I am not liable for this debt with Grow Financial FCU. I am requesting that these negative items be blocked from my credit report in accordance with the law
Customer response
06/22/2023
There are two(2) inaccurate account information reported by Grow Financial FCU which are on my consumer report that are a result of Identity theft and inaccuracies still reporting in June 2023 even after a charge off. This is effecting my reputation, livelihood and ability to obtain new credit for past 7 years. I am requesting that these negative items be blocked and removed from my credit report in accordance with the 15 USC **** c-2 and 15 USC **** s-2. This provision allows the consumers to request that credit reporting agencies block the reporting of information that is inaccurate, incomplete, or that the consumer believes may be fraudulent or related to identity theft. Find supporting documents attached
Business response
06/23/2023
Dear ************************,

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

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