Complaints

This profile includes complaints for Aspen Dental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aspen Dental

  12813 N Dale Mabry Hwy Tampa, FL 33618-2803

• 

  Aspen Dental

  4030 Park Blvd N Pinellas Park, FL 33781-3633

• 

  Aspen Dental

  4045 Tyrone Blvd N Unit 1 Saint Petersburg, FL 33709-4118

• 

  Aspen Dental

  449 S 12th St Unit 2802 Tampa, FL 33602-5615

• 

  Aspen Dental

  1860 E Fowler Ave Tampa, FL 33612-5511

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having a severe tooth ache caused by an infection under a crown and went to Aspen dental because they said they could get me right in. They made me wait three days and when I went in they did and examination and came up with a care plan. I had to wait a few more days in pain because they refused to give me antibiotics or anything for the pain. I went in to get a partial root canal on the tooth with the crown and she did so without any antibiotics or pain meds which made things extremely worse. i reviewed the care plan they put together and it was almost 8000$ for a partial root canal and two crowns. I immediately found another dentist who said i had a bad infection and i needed antibiotics to get rid of the infection before anything can be done. gabe me antibiotics and pain pills and took care of the tooth within a week. the total bill for the same treatment from the new dentist was 3500$ I went to Aspen dental to complain and cancel and they said they would refund the 3700$ they had already charged my credit card. after a week it came through and they only refunded 1000$ They are trying to charge me 2000$ for a single 20 min visit of a partial root canal that should not have been done till infection was under control. Im claiming questionable practices and fraudulent charges.

  Business Response

  Date: 03/16/2023

  Dear Sir or Madam:
  Dear Sir or Madam:
  
  Thank you for the opportunity to respond to the complaint filed by ******* ****** on behalf of the Wesley Chapel, FL - Lutz Aspen Dental branded practice, owned and operated by Michael C Dickerson DMD Holdings PLLC.  We will be responding to the consumer directly on this communication.
  
  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care.  Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care.
  
  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

• Initial Complaint

  Date:02/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transactions in dispute: 7/11/22 & 8/9/22 My ************ Loan paid this business in excess of **** ************ insurance Delta Dental paid them same amount.The nature of the dispute is: Delta Dental denied 7/11/22 because Aspen submitted a claim to Delta Dental and never followed through sending the ex-/rays my Delta Dental asked for.Delta Dental denied service 8/9/22 because Aspen Dental screwed the codes up when they submitted but what should have been submitted has already been half paid my dental insurance & half paid by the ************ loan.Aspen Dental sent it to be reviewed AND I WAS JUST TOLD IT WILL TAKE UP TO 90 DAYS TO RESOLVE THIS IF IT GETS RESOLVED. MEANWHILE THIS WILL BE SENT TO ******************** MY CREDIT SCORE.All through no fault of my own.I was given a ticket # for the review: *******

  Business Response

  Date: 02/06/2023

  Dear Sir or Madam:
  
  Thank you for the opportunity to respond to the complaint filed by ***************************** on behalf of the Largo, ** Aspen Dental branded practice, owned and operated by Michael C Dickerson DMD Holdings PLLC. We will be responding to the consumer directly on this communication.
  
  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say Yesto quality oral care.
  
  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 19326937
  
  I am rejecting this response because:

  While I am confident that this is going to resolve in my favor considering that I am still paying 121$ a month to ************ who already paid Aspen Dental for the portion of this work not covered by my insurance and it is a simple matter of Aspen sending the requested exrays to Delta Dental for them to pay the other disputed amount -

  Aspen has said this may not be resolved for 90 days & I don't want this on my credit score & I don't want to be turned over to collectors.

  If Aspen wants to assure me they will not turn it over to collections or do whatever they do that effects my credit score - then I would accept this response.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/07/2023

  This case is still under review.  Please allow more time for a response.

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 19326937
  
  I am rejecting this response because: On 2/7 a representative of Aspen Dental contacted me. He talked all over the place until I was confused. He basically said - Aspen Dental did not do anything wrong. Everything is my Delta Dental insurance fault. He did admit that Aspen Dental returned 716$ to ************. ************ was a loan generated through Aspen Dental in their office. I never met with a ************ person. 

  My question is why did they do that? Why did they return money to ************ and then generate a bill to me for that amount. They originally sat in a room with me and said - take this loan and it will cover everything except what your insurance covers and then they returned money from the loan and sent me a bill.

  What I was originally told was -  I was not to be out of pocket for anything because what wasn't covered by my insurance was supposed to be covered by the loan from ************.

  Now my insurance says one thing - which is not vague & is understandable - and Aspen Dental is vague regarding these charges.

  The Aspen Dental rep bargained what they will settle for down to 346$ but I don't understand why I have to pay them anything. This is all due to their messed up billing / claims department. 

  Sincerely,
  

  
  *****************************

  Business Response

  Date: 02/10/2023

  This case is still open, please allow more time for a response.

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/3/22 12:52 PM Went to Aspen Dental for a dental cleaning, but in actuality it was a charade with tactics to get me to leave the office given that I did not follow AD's rigid protocols designed to price ***** a senior citizen aiming at a simple cleaning in terms of his insurance coverage. 20 xrays were taken; technician botched two of them but blamed me for her professional error in taking the xrays; I would not be allowed to continue towards the cleaning except if I consented to additional xrays, which I did not; Aspen treats the patient as a commodity; the manager came in and reiterated the same line of argumentation as the technician. I refused to take xrays a second time. I negotiated the opportunity to have a hygienist evaluate my teeth; they originally said that I needed an additional set of photographs of the mouth but never followed that procedure. Aspen attempts to give 'scientific reasons' for procedures but in reality it is all about padding the dental bill for their profit. In any case, the manager & the hygienist did an evaluation of my teeth & inferred that I required a second level - deep cleaning - as opposed to a basic cleaning. A few minutes later the manager came back with the estimate of full fee - for the insurance company & the patient's responsibility. The full fee was ******* and my responsibility was ******. I later checked with my insurance company and discovered that for the deep cleaning the insurance would only pay ******. I still wanted a basic cleaning since any cleaning is better than nothing given my condition. I assert that the manager contrived figures about the deep cleaning presenting an exorbitantly high number knowing full well that no one in their right mind would pay such a sum. This contrivance was to get me out of the office given that there was an earlier disagreement about the retaking of the xrays and the tech's fear about a law suit. Dentist came in and just rubber-stamped the hygienist's interpretation.

  Business Response

  Date: 01/10/2023

  Dear Sir or Madam:
  
  Thank you for the opportunity to respond to the complaint filed by ***************************** on behalf of the ***********, ** Aspen Dental branded practice, owned and operated by Michael C Dickerson DMD Holdings PLLC. We will be responding to the consumer directly on this communication.
  
  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say Yesto quality oral care.
  
  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18680112
  
  I am rejecting this response because:
  
  Sincerely,
  
  V *******

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022 I contacted Aspen for a problem tooth, it was an abessed root canal. I went in advised them I had two dental insurances both through ************* care one through Well Med and one through state of **********************. Primary was well med. they advised me of what was going on with my teeth. and going forward how much it would cost. It would cost ******* They stated on 07/11/2022 that my portion would be *******.. They advised I could apply to their credit and I did and received ******* with a Credit limit of 1500.00.I started my processes believing they went and processed both of my insurances. I went and checked my insurances portal and saw that no claims were submitted for the *********************** and asked about this. they said oh we can submit to them. so they did. *********** paid ****** I believe, When I called Aspen and asked if they applied the ****** to my ******* account that they should have a credit she said stated yes you have a ****** credit. I said no it should be ****** that what the insurance paid because all the services were paid by *******. Where is the remaining balance? She stated at that time she would have to call me back after she looked at my account, that was 6 weeks ago, I contacted their *********** and stated my story again to be told again they would be told they would be review my account and call me back. 3 weeks ago I received and additional bill for 200 and some change from Aspen, along with the bill I pay every month for *******. On top of that my root canal cap fell off. I am afraid to go back to aspen because I have had enough bills.I want my money back!!!

  Business Response

  Date: 12/11/2022

  Response attached.

  Customer Answer

  Date: 12/18/2022

   
  Complaint: 18546820
  
  I am rejecting this response because: I contacted business already and they failed to respond back and want them to be accountable for their actions i now want a full refund.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/21/2022

  This case is still under review.  Please allow more time for a response.

  Customer Answer

  Date: 12/22/2022

   
  Complaint: 18546820
  
  I am rejecting this response because: I received a email from Aspen Assistant manager advising me to contact my insurance provider

  they did not address the issue at hand which is where is the money $700.00 and some change.  that was sent to them.  the Genisis account paid for all services given and 

  then i was sent a bill.  so the 700 should of been applied to the Genisis account.  It was not.  Then  I would like to know why i was ignored the first time, i called.  I would like to have some type of compensation  for this.  

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attachment

  Business Response

  Date: 11/20/2022

  Response attached.

  Customer Answer

  Date: 11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18419133
  
  I am rejecting this response because: 

  My response to Aspen Dental. Resolution response. I am requesting Aspen to make me a new denture at no further cost. It was adjusted to fit and it does not. I have sent pictures and complaints and Aspen has on file. I eat with it and it goes in a bowl.  I go out in public and come home it goes back in a bowl. When I eat food gets trapped under the denture.  If in public have to excuse myself go to the bathroom after eat to clean trapped food in front of people who come and go. One of the implants gets sore if chew a gummy vitamin or anything they may have a nut or any substance requiring more chewing. Because of the incorrect way it was made you had to put a bigger implant in on one side to keep it from popping up on the right. That should tell you right there it isnt right. It's a shame for a consumer to have a denture paying over ******** and to endure pain because the fit is uncomfortable when you eat. I have a product that doesn't stand up to what it is intended without comfort necessary as a way of life.Aspen advertises if not completely satisfied refunds money on dentures they won't refund my money and was told to get an attorney when working with corporate office. Been living with this for 2 years Aspen doesn't stand behind their work. There were 4 dentists involved with my denture the original one who made it left and then I was seen by 3 others. This has been an ordeal and problems since day one. Even with the temporary made while waiting for the permanent denture there were problems. It's all on file. All I am asking is to stand behind your product and make me a satisfied customer with a denture made correctly that I can eat with and not have ongoing pain.                                    Signed very disatisatisfied consumer ************************* . 

    

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/04/2022

  This case is still under review. 

  Customer Answer

  Date: 12/09/2022

  Hey ******. ASPEN CALLED ME IN YESTERDAY. They ended up keeping my denture and added material back to it. I picked it up at 3:30 and am wearing it to see if going to fix the problems. Ate with it last night and food didn't get caught under where was giving me that problem. I do have an issue with left side after changed that attachment, but going to wear it a few days if doesnt clear up will be going back.. they are working with me hope we can get all issues resolved.   

  Customer Answer

  Date: 12/14/2022

  They put material back on the right side of denture. It fixed the problem of food getting under it when eat. Then something started hurting on left side that hadn't been giving me trouble. I went back on Friday and they said must have been the material splattered over on that side when repaired other side. There was a rough spot and it had cut into my tongue. ************* put a stronger attachment on the left side. I told him it was taking more effort to take the denture out. I have an appt to go back on 20th. I am eating with it and if continues to be as tight he may have to change that attachment back to way it was on the left it wasnt giving me any trouble before he repaired right. He changed it because of the work done on the other side. If it continues to be tight putting in and taking out on that side will ask to change it back like it was on the left..They told me in the beginning reason for the right side being made the way it was was bone bigger on that side and made to compensate it. Well the material they added back was where material was missing. They just made a mistake in making it in the first place. So I am left with an imperfect denture that's been refurbished and made to fit by whatever means needed. It appears what they did has fixed the right side, it remains having trouble on the left. If they get it resolved I will never feel like I got the product I paid for and will never recommended to anyone else to use Aspen Dental. Thank you.   ***********************;  

   

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18419133
  
  I am rejecting this response because:

  They put material back on the right side of denture. It fixed the problem of food getting under it when eat. Then something started hurting on left side that hadn't been giving me trouble. I went back on Friday and they said must have been the material splattered over on that side when repaired other side. There was a rough spot and it had cut into my tongue. ************* put a stronger attachment on the left side. I told him it was taking more effort to take the denture out. I have an appt to go back on 20th. I am eating with it and if continues to be as tight he may have to change that attachment back to way it was on the left it wasnt giving me any trouble before he repaired right. He changed it because of the work done on the other side. If it continues to be tight putting in and taking out on that side will ask to change it back like it was on the left..They told me in the beginning reason for the right side being made the way it was was bone bigger on that side and made to compensate it. Well the material they added back was where material was missing. They just made a mistake in making it in the first place. So I am left with an imperfect denture that's been refurbished and made to fit by whatever means needed. It appears what they did has fixed the right side, it remains having trouble on the left. If they get it resolved I will never feel like I got the product I paid for and will never recommended to anyone else to use Aspen Dental. Thank you.   ***********************;  

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a denture with a 7 year warranty. I had said denture for 3 days and while out to dinner with a group of people my front tooth popped out. I was mortified. I went to the office on Monday without an appointment and complained. I never raised my voice or spoke poorly to anyone. Yesterday I receive a letter telling I me was not allowed back to the office. They filed against my insurance, my insurance will not pay for another denture for 5 years, so if this one breaks again, I am beat. I feel this is such scam they sold my the most expensive denture then to get off the warranty they make up a ridiculous reason and tell I cannot come back, If that is the case then they need to refund me fully and reverse the insurance claim.

  Business Response

  Date: 09/25/2022

  Response attached.

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dentist office on 08/17/2022 to receive three extractions that was already paid for. I also paid for a partial that day but the dentist forgot to complete my impressions. So I had to wait and come back to receive temporary partials. The next day they cancelled my appointment. I asked for a refund but I have not receive full payment of the refund. I paid $445.93. I was only refunded $389.00 which is a difference of $56.93. I know the deductible is $25.00 and was not paid the first visit so I will still be owed $31.93. I sent an email to there customer satisfaction department and asked to please refund my HSA or credit card in that amount. I also believe that I was over charged for their service and felt very uncomfortable in the appointment. I just want my money back I have already been inconvenienced and left with no teeth. I have attached the receipt I received for my consultation on the 8/16/22 where I paid for the extractions and 8/17/22 receipt where I paid for the partials and impressions.

  Customer Answer

  Date: 08/25/2022

  ***Document Attached***
  
  See Attachment/File: bbb_hippa_2022-08-25_110058.pdf

  Business Response

  Date: 08/31/2022

  Response attached.
  See Attachment/File: ************************* ******** BBB response.pdf

  Customer Answer

  Date: 09/01/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Aspen dental scheduled my appointment, took my impression, took my money, and as soon as I left they cancelled my appointment. Sent me a letter stating that I was no longer welcome at any of there locations because I was treated unfairly and really discriminated against. I just want my money that I paid for service that I never received. They had no intentions on getting me a partial and left me with no teeth on the right side of my mouth. It has caused me great insecurities in my line of work. Where I have to speak publicly and meet with customers face to face. This has an impact on my daily life. I can not get my teeth fixed until I have received payment back because I have to pay to see another dentist as well. I have been inconvenienced already and want no dealings with Aspen Dental. I just want my money. There is nothing for us to discuss when they had the opportunity to resolve the issue they didn't. I sent the bills I received and payment confirmation received. There should be no issue as to me being over-charged and issued a refund for services not rendered. Also again, Aspen Dental had no intentions on providing me with a partial so they should have not scheduled the appointment and should not have taken my money for the impression and partial. They should not have even taken the impression. On the billing I don't know what the other charges were for but they should not have been there. So you see maybe you treat all patients like this or just me but in any event I just want my money.

• Initial Complaint

  Date:08/17/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Aspen Dental in Palm Harbor on 8/10/21. I agreed to x-rays and wanted to set up a cleaning for my teeth. The salesperson refused to set an appointment to clean my teeth unless I agreed to a 422.00 upsell outside of my insurance and demanded that I go back at least 3 times a year or I would be denied service altogether. I just wanted my teeth cleaned. A mandatory upsell is unethical if not fraudulent. This practice must stop.

  Business Response

  Date: 08/26/2022

  Response attached.
  See Attachment/File: ********************* ******* BBB response.pdf

  Customer Answer

  Date: 09/01/2022

  please see attached document received from the customer.
  See Attachment/File: HIPAA Form.pdf

  Customer Answer

  Date: 09/01/2022

  Please see the attached signed ***** from the consumer.
  See Attachment/File: HIPAA Form.pdf

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 6, 2022/08/26) */ Response attached.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given an estimated treatment plan which included my partial. Then I was given a treatment plan that was not an estimate and it included my partial and surgery that they called-remove lateral exostosis! The treatment plan price did not change when it was given to me and that was not an estimate. When I came in for my surgery the doctor was very nice and patted me on the shoulder and said I'm not going to charge any extra then what was initially quoted and on my treatment plan. My insurance paid out $2000-I was supposed to get an insurance discount of $934.50 but I did not receive that. So my total estimate of cost was $3977, $2000 of it came from my dental insurance the $934.60 for an insurancediscount never applied to my bill and now I was told-won't be. My full patient financial responsibility Came out to 1042.40! I made two payments one was for $438 the other One was charged to my care credit card at $226.80. This was all supposed to include my partial so I went in for my impression, I was told that I owe $478.20 but that did not include my partial for one tooth. Both times I gave them money i Said now this money is covering My partial correct? Every time she answered me the same thing, yes your partial is included! All of the Sudden everything changed(keep in mind I never got a call for this and no one said anything about something changing in my treatment plan) They made me an appointment to come at take impression for my partial and when I arrived the lady let me know that I owe her $478.20 and I said OK well I'm here for my impression for my partial and I said then we should be even she said no! If I want a partial it would cost me over $2000 and that I could wait until next year when my insurance rolls out and gives me another $2000! So now they would like another $478.10 out of me when I have already paid $438 and plus $226, plus the 2k My insurance paid! The ladies in front are rude And they lie! They know I am on disability! BIG SCAM

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 6, 2022/08/19) */ Dear Sir or Madam: Thank you for the opportunity to respond to the complaint filed by ******* ****** on behalf of the Pinellas Park, FL Aspen Dental branded practice, owned and operated by Michael C Dickerson DMD Holdings PLLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

• Initial Complaint

  Date:07/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Aspen Dental in West Springfield, MA for ONE tooth extraction. They somehow talked me into extracting 4 teeth which left me needing a Bridge. I was fitted for a bridge, then told i needed a Route Canal. The original Bridge was done wrong and did not fit, so i have had a "Temporary Bridge" in my mouth for 2 months and counting. During this process, I switched insurance providers. I was told my appointment on June 1st was cancelled and never told why, but that they would call me back to reschedule. I never got a call back. I walked in today to get a printout of all my charges... Each of my 2 visits for a extractions lasted a total of 1hr and the procedures themselves lasted 30min. Looking at my charges, I notice that I've been billed for Sedation in 15min increments, but they added a 3rd 15min sedation each time, when I was only sedated for 30min. Each time, this cost me over $230. Aspen Dental added extra charges and charged me over $5000 for services not rendered. I plan to take legal action and have already reached out to old colleagues at 2 local news media outlets to begin an investigation if I don't see a reversal for the false charges, I have no problem paying for the services I DID receive.

  Business Response

  Date: 08/04/2022

  Business Response /* (1000, 6, 2022/07/20) */ July 20, 2022 Office of the Better Business Bureau RE: ******* ****** Aspen Dental Account Number: XXXXXXXX BBB Case No.: XXXXXXXX Dear Sir or Madam, Thank you for the opportunity to respond to the complaint filed by ******* ****** on behalf of the West Springfield, MA Aspen Dental branded practice, owned and operated by Patrick D, PLLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws. Sincerely, Julie G Manager, Regulatory Relations Aspen Dental Management, Inc *** ******* ***** ******* East ********* ** XXXXX On behalf of Patrick D, PLLC Phone: XXX-XXX-XXXX ext XXXXXX Fax: XXX-XXX-XXXX Email: *******@aspendental.com Response attached.