ComplaintsforCoast Dental

• Initial Complaint

  08/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Coast Dental *********************************************************** I went to see the dentist 06/21/24 due to toothache. Before seeing the *** I was given an amount I needed to pay. Thinking it was my portion of insurance coverage I immediately paid it. All I wanted was to have some relief from the toothache and a shared amount would not stop me from seeing the dentist so I did not hesitate. After receiving the *** from my insurance company, Coast Dental gave me the exact bill they sent to the insurance company. I was not responsible for the amount charged only a $5 co-pay. I tried calling numerous times and visiting the office, and the manager ****** said she would look into it. Here we are almost two months later and they are not returning any of my phone calls. My insurance company also called to give ****** an explanation of the charge they wrongfully charged me and again nothing to rectify the situation. All I want is my money back and to part ways from this place.

  Business response

  08/15/2024

  Please accept this as Coast's response to this complaint. Can you provide 2 things? A signed ***** so we can discuss your account, the ***** form needs to have Coast Dental on it, also can you please provide the *** you received from your insurance? Thank you

  Customer response

  08/26/2024

   
  Complaint: 22143072
  
  I am rejecting this response because: See attached.
  
  Sincerely,
  
  ***************************

  Business response

  08/26/2024

  Thank you for the ****** The screenshot provided does not reflect any details for the claim, this is simply a screenshot of the claim in your portal. The item we are specifically requesting is explanation of benefits which shows the billed items, how much the insurance paid, and how much is patient responsibility. Thank you. 

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Coast Dental at the address ************************************* on January 2023 to clean my teeth, *****************************, The General Dentist and his team offered me aligner for my teeth and they said we have good payment options so I said ok, the dental assistant helped with the mold, for the lower jaw she included all the teeth but she didn't include all the upper jaw teeth, during the alignment process I told Dr. ****** multiple times the alignment isn't done correctly because of the smaller size of the alignment, he told me at the end it will be looking good and as the result needed and he said we can go back to the lab if there's a problem. After finishing 10 months of the alignment the result was done incorrectly because of the gap between the teeth, but it was a time for the retainer phase. I asked Dr. ****** to go back to the lab at that time he said no, then I asked the office to get the scan and the result picture but they denied. So I called the office multiple times but they don't pick up my phone and I called the 1800# multiple times for 6 month tried to solve the problem and escalate the issue, every time I call they took my information and never received a call back. Eventually on 04/2024 I was able to go back to the office and I spoke with Dr. ****** so he himself took the mold again twice to include all the upper jaw teeth and the office said should take a month to return, but never come back. I called multiple times to follow up when should the aligners come back, until now I haven't received a call back from them. So I was able to find the main office number in *****, **. I called on 07/29/2024 to speak to the customer relationship, ******** called me back same day at 3:30 pm we spoke for 12 minutes, she said will speak the issue with the area district manager and hopefully will get it fixed soon. As usual I never received any calls, so I called on 08/08/2024 at 1:32 pm and left a voicemail, but still never received a call back.

  Business response

  08/15/2024

  Please accept this as Coast's response to this complaint. The office has tried reaching you 3 different times to discuss and provide you with an update. We ask that you contact the office back. You can reach them directly at ************ and select option 3 to speak to the office. Thank you. 

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My first visit at the *********** location was May 7, 2024. I had xrays taken and did a televisit with a dentist. I was told I would need a deep cleaning. I scheduled the first visit. Which was on June ******. I was told my amount due that day was ****** which I paid. My second visit was on June *******. I was then told my balance due was ******. I questioned the amount since they are in network for my dental insurance. At this time I was given no choice but to have the other half of my cleaning done since half was already complete. I received EOB from my insurance company explaining the breakdown of what Coast Dental billed *** what was allowed since they are in network. I spoke to the manager at the location . I was told to send him the information from the insurance company . Which I did that day. I call everyday and either no one answers the phone or i leave a message with no call back. He finally told me that it would take 3 or 4 weeks to get the amount I was over charged back to me. Which was roughly ******. When I have been able to talk to someone I was told I had a zero balance , which makes sense because I paid the full amount already. I have since received a text message and an email stating I now owe ******. After 3 days of emails to the manager and leaving messages for a call back I was finally able to speak to the rudest receptionist I have ever spoken to. She informed me the money would be returned to me in 3 or 4 weeks. I asked her why I was now being billed ****** when I had a zero balance and was owed money . She tried to say they had to rebill the insurance company. When I asked why she said because they haven't received payment yet . I told her my insurance company sent the payment out to them in June. When I asked for corporates number she said good luck. You won't talk to them . This is the absolute worst place I have ever been to. The customer service is horrible. They are deceitful and rude. In my opinion this is insurance fraud.

  Business response

  08/12/2024

  The office has spoken with *********** numerous times to explain the situation and help her understand. Her insurance advised of a fee for an item which is incorrect as we are not contracted for that specific service so they are ineligible to advise what we can bill for the service provided. Our contract has been thoroughly reviewed to confirm. I would suggest reaching out to your insurance to dispute. Thank you. 

  Customer response

  08/12/2024

   
  Complaint: 22079998
  
  I am rejecting this response because:

  The service billed to the insurance company was paid at the in network price. Coast Dental billed the insurance so the code/ service was on their part. The insurance paid what was contracted for in network services. Obviously from the complaints I have read about the company none of this is new. I am not understanding and will not understand how they are now stating they are rebilling the insurance when the claim has already paid. I am simply asking for what I was over  charged .  
  
  Sincerely,
  
  *******************

  Business response

  08/13/2024

  It was previously explained that the services were completed are not part of our contract, so your insurance is not eligible to inform us what the cost for the service is. We have reviewed our contract, and this service is not part or included in the contracted rates, so we billed our normal rates for this item. I would suggest that if you do not agree to please work with your insurance to further understand your benefits. Your insurance can also review the contracted rates to confirm with you. We do not have any signed contract with the services provided. Thank you. 

  Customer response

  08/13/2024

   
  Complaint: 22079998
  
  I am rejecting this response because it has never been explained to me anything about this new nonsense. It was explained to me that yes, once the *** was received,  of which I sent a copy of it as well, that refund would be issued. I have indeed spoken to my insurance company, of which Coast Dental is in network. They sent and explained to me that all services for an in network  provider are to be billed and paid at the contracted in network prices. No one at Coast Dental has ever said anything about  the services being non contract . This whole new twist is new to avoid giving me my refund. In network is in network. Not pick and choose the services they wish to comply with. I would have never ever had any services at Coast had I of known what a mess this would be. They can twist it all they want to try and get out of this. What they billed the insurance for was the service provided. Of which the insurance paid the in network pricing. I should have never been billed the balance or had more thrown  on tje original bill

  
  Sincerely,
  
  *******************

  Business response

  08/16/2024

  Please understand that contracts for covered items are such that, not every service is contracted, and the insurance cannot dictate the cost for items they are not contracted for. We have accurately billed you based off the contracted rates. If you feel this is incorrect, please work with your insurance to submit a grievance. Thank you. 

  Customer response

  08/16/2024

   
  Complaint: 22079998
  
  I am rejecting this response because:

  I have spoken to the insurance company  about  the services that were billed/coded by Coast Dental. They have confirmed again that the amount paid to them was the correct amount. I was told that network services were in network by said in network providers. There are not some services covered and some not. Even if that is true, I was never once told it would not be a covered service. I would have never continued with the services. I do not understand why now after I have been told repeatedly   that I would receive a refund ,  that  it's now not covered.  I have filed a dispute with my insurance company. Hopfully they will take into consideration  going forward to not approve this company as a provider. 
  
  Sincerely,
  
  *******************

  Business response

  08/29/2024

  ************ please note, your insurance provided you with a contracted rate for service which we are not contracted with your insurance for, so they are not eligible to dictate the cost for service therefor you were billed accurately. If you feel this is incorrect, you need to submit a grievance through your insurance so they can properly address the contract fee issue with you. At this time, your insurance has not reached out requesting any records to move forward with the grievance process. 

• Initial Complaint

  07/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I'm filing a complaint on behalf of my mother who went to coast dental on July 2. My mom doesn't speak English, so I went with her to translate, and I was told that I can't translate, and I can't be with her in there because their insurance only convers their patients and not the people that accompany them. They made my mom sign the paper and she didn't know what she signed on because apparently, they don't speak English good enough and they are only fluent in Spanish. I just received the insurance claim from that visit, and it looks like they overcharged her for some services, and they also claimed a service with the insurance company that they didn't do to her. She tried to tell them that she didn't want a bone graft after her tooth extraction and they told her they only do it that way and when she refused, the dental assistant got a very bad attitude with my mother, and when we said that we were rethinking about the work that needs to be done, she immediately pointed at the door and said we can leave, as if she was kicking her out of the place on the second visit. during the first visit they forced her into doing the cleaning and told her she has to do it before fixing her teeth and they couldn't fix her teeth unless she got the cleaning done which costed $1,016.00 out of pocket. They also told her they want to order medicine for her for tooth whitening turns out they were trays for her teeth that she didn't know anything about, she also didn't want or need. That was a part of the $1,016.00 that she paid even with having insurance just for a simple teeth cleaning that they told her she absolutely needed before fixing her teeth and could not fix her teeth without it.My mother decided not to move forward with anything else after that, she felt ripped off and didn't know what else to expect from this dental office if she moved forward with the teeth repair.We also read other bad reviews online, who also had the same experience as us and felt ripped off.

  Business response

  08/01/2024

  Please accept this as Coast's response to this complaint. The office has been trying to reach the patient to discuss the issues that happened and to work with them to resolve. At this time, we have not heard back. Thank you. 

  Customer response

  08/13/2024

   
  Complaint: 22064733
  
  I am rejecting this response because: Yes, they did leave me a voicemail because they wanted to ask me about what happened during the visit.  I just want them to know that nothing was explained to us during the two visits.  My mom still feel that she was scammed because she still doesn't understand why they made her get the trays and why she needed to use them.  Again, during the visit for the cleaning, any time we asked questions the dental hygienist told us "I don't speak english very good".  We asked to do the cleaning after the repairs because my mom initially went for a filling that came out and she just wanted to do the filling.  The dental hygienist went out of the room for a little bit and then came back and told us "the doctor said she won't repair the teeth until you do the cleaning" so my mom agreed to clean her teeth.  The only thing she didn't agree on was the trays and she was surprised when she received them because she doesn't know why she need them and nobody explained it to her.  The second time we tried to ask questions about the bone graft and my mom didn't want to do it and we were told "We only do it this way in this office, so either we do the whole thing or we can't do the repairs at all".  When I was asking questions for my mom, the dental assistant was answering with attitude and then she went out and brought someone else with her to tell me that I can't be there with my mom because "In case anything happens, their insurance will cover only the patient and not the person with them".  If they don't allow anyone to translate to the patient maybe they should have translation services in their office so the patient doesn't have to agree to things they don't understand.  When my mom refused, the dental assistant was rude and she pointed at the door.  In addition, I believe that my mom was overcharged for the services she received especially when I compared them to the insurance claim.   
  

  
  

  
  Sincerely,
  
  ***************************

  Business response

  08/13/2024

  We ask that you return the call to the local office so the manager can discuss what happened thoroughly with you. Thank you. 

• Initial Complaint

  07/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  06-11-2019 I saw ************************************* at Coast Dental, ************When I went to the visit, I was having severe swelling, bleeding etc & committed to getting the suggested work done right away. ********************** made a treatment plan involving 18 extractions & full dentures. I was paying cash because my insurance didnt cover anything.A last minute change in plans to extract two teeth rather than do a root canal, crown bridge, had left a credit balance on my account for $3,600.00 since I'd aready paid for the work.The mold for the dentures was done & they called & told me to come pick up my temporary the next day. I went there & a sign said they closed due to Covid, but it was temporary.No further information provided.I continued call hoping someone would help but I had no luck.This went on for months.Meanwhile the cavities & decay were getting worse & the pain more frequent.7 months later the sign said they were permanently closed.I made an appointment with Coast Dental ************** office manager told me they would get my temporary denture from wherever *********** had sent ********* would contact corporate to get clearance to use the credit at her office.I was thrilled.Three weeks later when I returned the doctor had no recollection of what i was saying, nobody called corporate for my ******** there was no denture of mine that I had already paid for.I was told we needed to do a whole new treatment plan.Keep in mind at this point I am using a flimsy plastic fake upper teeth plate & no bottom teeth which I still don't have any bottom teeth 3 years later.In sheer desperation I hired Aspen Dental who has taken $18,000 & I still don't have bottom teeth.I am going on three years now because I cant afford the work as a single mother.I want my ******** the denture that I already paid for that was made and ready to pick up.Nobody responds to my emails or calls. I'm so depressed I dont even go out in public because Im missing my top and bottom teeth. All of them!Please help!

  Business response

  08/12/2024

  We are still investigating this case. With it being so long ago and the office location being closed, this will take longer than normal. thanks. 

  Business response

  08/22/2024

  Please accept this as Coasts response to *************. We appreciate your patience and understanding as this became a closed office in 2020. Upon review of the chart notes and account history it was found that the partial was ready for pick up and a voicemail was left with you to let you know, however it would appear that the pickup was not completed. Your insurance did pay on the claim, so we have submitted a corrected claim, please see the attached document. Due to the office being closed the corrected claim has been put in the mail as of today, 8/20/24. I would advise a couple weeks turn around for MCNA to receive and to then further update your benefits. Feel free to reach out to MCNA directly and provide them with a copy of the corrected claim.

  Additionally, it was found that you are due a refund for treatment which was completed on 11/15/2018. Can you please confirm if your discover card ending in 3085 is still valid and eligible to receive a refund? If so, can you please confirm the best phone number and time to reach you so I can call you to get the information to complete the refund. Thank you.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On February 9, 2024 I paid Coast Dental, Zephyrhills $264.91 as my share for services. The total for the services was to be $484.91, A claim was filed with my insurance company for $840.88 Which was paid, to the best of my knowledge.I saw this while looking over my insurance EOB's and called and requested a refund of my $264.91 which I paid on a credit card. Well apparently they do not do refunds! This is June now and I had some more dental work done and they were holding this overpayment, since February, until they got paid by my insurance for this dental service performed in June!?

  Business response

  08/06/2024

  Hello, our office is working with the patient directly to resolve. No further action can be taken at this time. Thank you. 

  Customer response

  08/06/2024

   
  Complaint: 22041956
  
  I am rejecting this response because:

  You have kept my money since February.  If I owed you money from February, you would have me turned over for collection by now!! 

  I think your refund policy is a shady practice, and possibly illegal!!!
  
  Sincerely,
  
  *************************

  Business response

  08/07/2024

  At this time, Coast does not have any further information we can provide, and the office is working directly with *************** to resolve. Thanks

  Business response

  08/12/2024

  At this time, Coast does not have any further information we can provide, and the office is working directly with *************** to resolve. Thanks
  
  
  

  Customer response

  10/04/2024

   
  Complaint: 22041956
  
  I am rejecting this response because: 

  I either did not print all my correspondence or lost it.  The last I remember receiving from you is that the refund was being handled by the local dental office that I was seen at.  That was in mid August.  The off was to be handling the refund.  I still have not received any refund or correspondence from that office!

  I think this place is ripping off more patients that myself!

  They have had my money since February!  I am a senior citizen, living on a limited income, and I think they should be held responsible for this!

  
  Sincerely,
  
  ****** ******

  Business response

  10/04/2024

  I apologize for the delay. It appears that we were not provided with the correct refund details. In order to move forward with the refund, we require the original payment or a letter from the banking institution confirming that account has been closed. Looks like the account used ends in 5845. A request has been submitted to the local office to reach out to you to obtain the correct details so we can complete the refund. Thank you. 

  Customer response

  10/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I saw this dentist on 11/3/23 for a chipped tooth, I was told that I needed a root canal and that my portion of the service would be ******. I scheduled the root canal for 11/17/23 and paid my portion the day of the root canal. During the procedure, there were several issues. They were understaffed so the wait time was extremely long. The procedure was very painful and the numbing procedures was not working so they suggested I stop & take antibiotics for a week & reschedule for another day. I rescheduled for 12/5/23. I was told that I had a balance on my account of ******, which was what my insurance did not cover, so I paid it. Months after my root ************* placement. I received a bill of $7. Wasnt sure what for as there was no explanation. a few weeks later, I started receiving outstanding bill notifications for $******. I went to the office to find out why but the office could not explain & asked that I contact the main office. After several attempts to reach the main office, I finally got someone. I was told that they could not provide me with a reason as to why I have a balance because they do not receive explanation of payments from my insurance company. I was told to call my insurance for explanation. I got my *** from the insurance, only to find out that I overpaid for my services. Coast dental overcharged me $239.79. I am due a refund. I have since tried countless times to reach the office and provide them with the *** from my insurance. No one is returning my calls and I recently found out the ********** office is closed until further notice. I was told twice now that a district manager would call me back but no one has. I have attached my *** & proof of payment

  Business response

  07/30/2024

  Please provide signed HIPAA. Thank you. 

  Customer response

  07/30/2024

  Hipaa signed & emailed on 7/29/24. Also attached 

  Business response

  07/31/2024

  Please accept this as Coast's response to Ms.Brangama. Upon investigating your account and the explanation of benefits, it was found that code D4211 was considered "inclusive" to your crown treatment. Delta Dental can only provide you with an explanation of benefits for items which are contracted, so there will be a difference as some services you received, were not part of your insurance coverage. However based off the explanation of benefits, it was found that the patient responsibility for items which they do cover was a total of $605.00. Due to your insurance considering D4211 inclusive, we have adjusted your account to reflect. There is now a $1.80 credit, please see the attached ledger and explanation of benefits. Thank you. 
  

  Customer response

  07/31/2024

   
  Complaint: 22030170
  
  I am rejecting this response because: The patient ledger you submitted and the explanation still do not match. the adjustment made on 7/26/24 is not justified. The remaining credit on the account is still incorrect. This needs to be corrected
  
  Sincerely,
  
  *****************************

  Business response

  08/01/2024

  We have adjusted the 1 item that your insurance advised was inclusive however you also received items that were not covered under your insurance. At this time, no further adjustments will be taken. If you disagree, you can reach out to your insurance to verify. Thank you. 

  Customer response

  08/06/2024

   
  Complaint: 22030170
  
  I am rejecting this response because: I was told that I am not owed a refund & that the charges were for uncovered services and to contact my insurance. I contacted my insurance and they agree with me. I am due a refund. The response from my insurance company is attached. They have also issued a letter to Coast Dental as well. Please rectify this issue by sending my refund of $239.79. Your last response did not provide a valid explanation of the overcharge. 
  
  Sincerely,
  
  *****************************

  Business response

  08/06/2024

  If you have worked with your insurance, they would have generated what they call a grievance, which is where they would request your records from us to review. At this time, we have not received any sort of grievance or records request. Insurance is unable to provide a response as such "you are owed a refund" without going through the grievance process. We will await their communication before moving forward. Thank you. 

• Initial Complaint

  07/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 6/26/24 I had a comprehensive oral evaluation by ******************************* to treat gum recession for which I paid $190. He recommended a deep cleaning first, which I completed the next day at the **************************, and referred me to an orthodontist. However, the orthodontist required a Confirmation of Periodontal Health form filled out and signed by ******************. I dropped off the form on the morning of 7/10/24. To keep this short, I'll spare the utterly frustrating details of the following ****************************************************************************** at 2pm claiming he had to see me in person before signing. I showed up on time but after a 40-minute wait, I just requested a copy of my dental records because it became clear that this man has zero regard for people's time. As I was paying an additional $18 to get a copy of my records, he came out to the front and he didn't even attempt to sign the form, much less apologize for wasting my time and my money. I don't know if it is lack of professionalism or incompetence, but he sat on the document for 2 days when he should've been able to sign the form based on his own assessment of my oral health and x-rays, and if he had any additional questions he could've called me or asked me right there and then. Instead, he showed total disregard and a lack of professionalism. I wonder how he would feel if patients made him waste his time and money. Due to the limited space to write this complaint, I can't include all the other details that made this experience so bitter, but suffice it to say that the lack of professionalism is evident at every level in this clinic. I reached my limit and left the clinic before I exploded or made a scene. Now I understand why they have such low ratings and such a high number of complaints against them. The corporate headquarters needs to know how big the room for improvement is at this location.

  Business response

  07/24/2024

  Please accept this as Coast's response to this complaint. The office is working directly with the patient to resolve and should be in today to pick up the requested form. Thank you. 

  Customer response

  07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I indeed picked up the filled out and signed orthodontic form as indicated by the business. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was overcharged by Coast Dental of *********************** location. I have been trying for over a year to get my money refunded. They say they will only refund it to the original credit card. That card was lost and they said they will not mail a check or issue any refund to my new card. I went to the bank to get a confirmation letter and they said they don't do that. I have called so many times and also to corporate with no response. I have offered to come in person and show my ID and new credit card but they said no. It's only $72 but I still want my money back.

  Business response

  07/23/2024

  Please accept this as Coast's response to *************. The office thoroughly explained to you that in order for us to move forward with the refund, we need the original payment to be provided by you or to provide a letter from the bank confirming that the account was closed. This is due to contracts we have with the financial service companies; refunds must be returned to the original form of payment from which we received the funds from. The letter needs to simply state the card that was used (the last 4 digits of the card) was canceled/expired. Once the official letter is provided, we can process the refund to an alternative method. 

  Customer response

  07/24/2024

   
  Complaint: 22009071
  
  I am rejecting this response because:

  I have explained to Coast Dental that I did go to the bank and was told they don't provide such a letter.  Is it even true their response why they cannot refund my money?  Why can't they send me a check?  As I stated in my complaint I have offered to go in person and show my ID but they refused.  I have been seeing reviews from other customers who they also defrauded.  This also brings up the question as to why they overcharged me to begin with.  If I can't get my money back I at least want other potential customers to know about their business practices and be wary.
  
  Sincerely,
  
  *******************

  Business response

  07/25/2024

  Please accept this as Coast's response to this complaint. We have not stated that we would not complete the refund, we have informed you of the required information to complete. Until that information is provided, which all banks can do and have done in the past, we are unable to proceed with the refund. The original payment details or a letter from the bank is required. I could suggest that you reach out to the bank again and request to speak with a manager to provide the letter. Thank you. 

  Business response

  08/01/2024

  When we complete refunds, it is part of our financial obligation to complete the refund back to the original form of payment, this is an agreement with our financial partners. If the patient no longer has the original payment, we ask for an alternative confirmation (letter) that the account has been closed and or account replaced from the financial institution. This way if the original payment is taken back from the financial institution after the refund has been completed to a different form of payment, the letter serves as a confirmation that we checked with the bank to verify that the account was no longer active which is why we refunded to a different method of payment.

  Customer response

  08/01/2024

   
  Complaint: 22009071
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to coast dental located on E ************** in ******* back in September 2022 for a crown. Prior to the procedure they gave me a breakdown of **st, what my ** pay was and what insurance would **ver. I was under the impression they had gotten pre authorization from my dental insurance, Humana, beforehand **nfirming these **sts since I had to sign off on it. I paid a ** pay of $580 and had a porcelain crown put in, supposedly the one **vered by my insurance. Following my appointment I began receiving bills for the work done, but I had paid my ** pay and shouldnt be receiving any bills??? I go to find out they filed the paperwork in**rrectly putting the wrong procedure **des to insurance so the insurance **mpany then denies the claim, so coast dental **mes to me asking for payment- but upon speaking EXTENSIVELY with my insurance they state the dentist should never be sending me additional bills that its a breach of **ntract with them and that the dentist OVERCHARGED me from the beginning. I should have never paid the $580 ** pay it shouldve been $490. And then to ask me to pay another $500 is preposterous, unprofessional, shady and infuriating. They are sending me to **llections for a bill I SHOULD HAVE NEVER RECEIVED. They cheated me, and now are hurting my lively hood and credit s**re. This office is in**mpetent and horribly unorganized. They have not tried to help me resolve this, they just want more money. I should not owe them a dollar and they actually owe me $90 for overcharging me- even my insurance **mpany can tell you this. I have never had a worse experience with a business in my life I want this nightmare to end its taken way too much energy and stress from me for something that should have been Simple and mundane.

  Business response

  07/17/2024

  Please accept this as Coast's response to this complaint. We are working directly with the patient to resolve. Thank you. 

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