Business ProfileforMasonite Corporation

I ordered a patio door from Masonite through *********** It was a special order with a request for a half lite (the top half of the door would be glass). When I received the door, it was not half lite, it was more like a quarter lite, and had scratches on it. The bad part about the scratches is that they were covered with plastic. Someone wrapped the door with plastic knowing there were scratches on it. I have been dealing with ********************* in the mill work department at **********. ************** informed me that what I received was a half lite and I should have ordered a 3/4 lite. He said he would have to put in a request to Masonite to return my door. I am now waiting for a response. I did not receive a half lite door. I have a door with a half lite and provided ************** with a photo of it along with a photo of a patio door from the internet with a half lite. They are saying it is a half lite to cover up their mistake. ************** said they are not addressing the half lite issue when requesting a return. They are only addressing the scratches on the door.