Complaints

This profile includes complaints for AAA Scholarship Foundation Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA Scholarship Foundation Inc

  PO Box 15719 Tampa, FL 33684-5719

• 

  AAA Scholarship Foundation Inc

  14310 Carlson Cir Tampa, FL 33626-3003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two students who were both approved for FES-UA scholarships in the state of ******* for school year 2023-2024. Due either to technical issues or lack of functionality - I am completely unable to file for a reimbursement and actually use these funds that I'm entitled to. After reaching out via email and phone for weeks with no response, I am fearful I will lose these funds. I simply want the technical issue corrected so I can file my legitimate reimbursements before I lose my funds.

  Business Response

  Date: 06/25/2024

  We have a record of receiving voice mails from this parent on 6/17, 6/18 and 6/21/2024. His calls have been returned and he appears to be successfully accessing his students' scholarship accounts. 

  Customer Answer

  Date: 06/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, 2023 we applied for the FES-UA scholarship for my son so he could attend a school we felt best fits his unique needs. We selected his current school based on a list provided by AAA Scholarships and registered him in April. In June, 2023 we were notified that my son qualified for the FES-UA scholarship. I immediately contacted AAA to let them know the school my son was registered to attend was not listed on their website. They told me the school did not qualify based on certain criteria. After months of back and forth with the school and AAA, I contacted the ********** of ********* who told me AAA was in the wrong and the school does qualify because it does not fall under DOE regulations as it is a preschool. Finally, in February I spoke to someone from AAA who helped me find the necessary forms for the school to complete. She let me know that due to system issues, it would take 2-3 weeks to have the school enrolled but that we would still receive the full amount of the scholarship. Now, it has been 4 weeks and no one has returned my calls or emails. To resolve this matter, we just want to receive the scholarship that was awarded in the full amount of $10,205.

  Business Response

  Date: 03/16/2024

  In August 2023, the parent contacted us regarding the ******* ********** of *********** (** DOE) eligibility status for the school she wanted her student to attend using an AAA scholarship. We provided her with the ** DOE status data for that school.

  She contacted us again in November 2023 stating that she was working with the school and that their ** DOE status should show as approved now. We again provided her with the school's ** DOE status data. She then replied that she wanted to use the school for VPK, which was the first time she had mentioned that to us. We then provided her with the instructions on how to invite the VPK provider into our Scholarship Management Platform (***). If the VPK provider accepts her invitation, we could then review them to become an approved provider (rather than an ** DOE registered school), and she could start requesting disbursements to them from the available funds in her student's scholarship account. 
  
  At this juncture, we have no record of her inviting the VPK provider into the **** Here are the instructions again: she will need to log into the *** using her username and password, click on Disbursement and Payment Requests, click on invite a New Vendor/Service Provider, enter the information about the VPK provider into the online form, then click Send.

  If she needs additional help with that process, we would be happy to help her.

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21428381
  
  I am rejecting this response because it is does not offer a solution. As you can see in the attached, I have been working with both AAA and the school since August 2023. The last response I received from AAA was in November. I asked how to send the invite and never received a response. As you can see in the email, the school also reached out and did not receive any responses. Further, I called countless times and left voicemails and not once received a phone call back. It wasn't until I called in February I was able to talk to a helpful employee at the time who guided me through the *** platform. I submitted the request the same day, February 14th. I am certain it was submitted as I was on the phone with the school to make sure they received the invite, which they did. I am happy to get a confirmation from the school as well that it was both sent to the school and that the school completed their part on the same day.  She informed me AAA system normally takes 10 - 12 days but there were issues with it so the current processing time was 2 - 3 weeks. I followed up and never received a response as to why they were not added. To my understanding, they are still not in the system. I will consider this complaint resolved once AAA gets the school in the system and distributes the full amount of the scholarship. 
  
  Sincerely,
  
  *****************************************

  Business Response

  Date: 03/19/2024

  By law, the parent/guardian must submit and approve the payment request. We can't do it for them. Attached are step-by-step instructions.

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April/May 2023, we applied for the *** Scholarship for my son with unique abilities. At the same time, we applied for Step Up for Students. We were awarded the *** scholarship and the **** but the *** sent the funds to ***. While this was an error on my part given that I am new to the scholarship, I wasn't aware that the funds were only sent to ***. For MONTHS, I was waiting to get in touch with ****. Fast forward to January 2024, I got an email from **** that my approval status is revoked because the *** notified them that we received funding from an additional organization.Low and behold, our funding had been sitting in our "account" with *** since September 2023. I then contacted *** by phone (around 1/4) and the employee said that they did have our funds and I would need to request a transfer for funds to **** by contacting *************************, her supervisor. I emailed multiple times trying to get a response. 1/10/24 Response #1 from *****: "We withdrew your application on July 26th and we have no funding for you. Please work with ****."1/10/24 Response #2 from *****: "Sorry, we received Q1 funding but the state is requiring it be returned. You will need to work with **** as we withdrew your application on July 26th."If *** received the funds and then withdrew our application July 26th, how would they have received the funds? I then contacted the *** for clarification, who responded with *************** cannot process Q2 funding until Q1 is returned from ***. Stay in contact with ***." Again, if the application was withdrawn July 26th, how would *** have ANY FUNDS TO RETURN???I emailed ***** again on 1/18/24, and she responded with "We are compiling the info and hope to have the matter resolved by the end of Jan."We received Q1 funding. The *** and **** do not have Q1 and Q2 from ***. Where are these funds? We have been waiting far too long for an answer.Stay away from this crooked organization!

  Business Response

  Date: 02/23/2024

  As per ******* Rule 6A-6.0952(7)(a),once the ******* ********** of ********* (*****) identifies scholarship funds that must be returned, it is required to send a letter to the Scholarship ******************** (***) via both regular and certified mail requesting the return of the funds.
  
  We received the ** DOE's certified letter on 1/19/2024 requesting the return of the amount they funded for that students scholarship account. The refund was remitted to them on 1/31/2024. The parent needs to work with the ** DOE regarding transferring those funds to their student's account with the other ***.
  
  To clarify how the process works, once parents/guardians voluntarily apply with the ***(s) of their choice and their students are determined eligible, that student data is submitted to the ***** as required. If an *** is notified that a parent/guardian would like to withdraw their students application, that information is also submitted to the ***** as required. If a parent/guardian decides to apply with more than one *** for their eligible student, the SFOs have no control over which *** the ***** funds for a particular submitted student, even if the students has already been reported as withdrawn, as was the case for this student.