Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faulty poor workmanship on tile roof that was installed 5 years ago.

  Business Response

  Date: 09/05/2024

  Dear BBB,

  Thank you for bringing this to our attention.  We are a licensed General Contractor and we used a licensed roofer to complete the tile roof replacement at the **** property back in 2018.  We have received several warranty calls by the ****' since the completion of the job, and we have sent our roofer back several times to address the warranty issues.  Recently, we have set up our roofer to assess the issues again this Friday 9/6/24, and he will fix any issues that are related to our workmanship under our warranty.  If these issues are determined to be covered under our warranty, then we will also address any interior damages caused by the leak at our cost.  If he finds that these are new issues not related to workmanship, then we will give a cost to the ****' to fix these latest issues.  

   

  Thank you,
  *************************, President

  **** Davis Restoration of Tampa

  Business Response

  Date: 09/13/2024

  Just spoke to the roofer **** regarding ****. He says there are a couple leaks one is in the corner chimney area due to leaves building up, so the water gets trapped, he says he will open up this area so the leaves can drain, put silicone, & hopefully resolves this issue. The other area is where a couple of the tile were nailed into the wood versus the tile so water came through, he will be replacing the plywood, and he says theres a small water stain inside the home & will put some Kilz on it.

   

  He says he can get all of this done on Wednesday the 11th; I called ************* to confirm this appointment but got her VM & left her a message.

   

  Side note:  Their request for a refund/new roof is not realistic and certainly not warranted.

   

  Regards,

  ******

  *************************
  

  President

  ****************************************************

  Tampa, FL 33619

  P: ************   F: ************

  VISIT US ONLINE!

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern.The company **** Davis is very artificial. The upfront representatives are like new dolls. Eventually you are introduced to the vipers behind them. The nasty, rotten enforcers. The masters behind the reps are a nightmare to deal with. Constantly over talking you, and barking you down.. their way of speaking to you is demeaning and repulsive. There are so many things that I can list here. Master ****** refuses to come in person, not open to any compromise. All he does is send someone that is, all but disconnected from the goings on. Beyond a nightmare to deal with. Then bark them down when they complain. A year on, and we are still trying to resolve an issue in the bathroom. A year ago, small earth worms were seen in there. And outside of that room. The toilet that was there before the fire incident was fine. After the damage, it was noted that the bowl's interior had soot damage. I specifically asked if it would be replaced. Especially seeing that it sat in the dirt outside for 3 months. This year when the problem arose again, it was discovered by one of their team members that there was a hole in the back of the toilet. And asserting this could be their entryway. This was patched, but the problem persists. After patching up these places. I started seeing the critters coming out from the base boards. I was told by text that, it a pest control issue and that it's My problem to fix. After doing some further research, I have learned that these things Can hatch through Grout, tiles, flooring etc. I am convinced, that because the ground underneath was Not treated. There lies the problem. Because why else has this been going on? And further nothing was killing them. Whether on contact etc, in the midst of that. I paid an extra $120 for a plumber to come out and so-called, rectify the problem for good. Not so at all. Furthermore, No pest control services treats, That problem.

  Business Response

  Date: 07/29/2024

  Good day,

  There were two warranty issues we addressed in the last couple weeks for *****************.
  
  First, ***************** said her dishwasher was not working. We sent an appliance repair company out the same day that she called in, and they determined she had a faulty timer that needed to be replaced. We covered the service call charge for her, and told her she had to pay to replace the timer. We provided the quote to her.  Our workmanship warranty for the scope of work that we performed does not cover overall issues with appliances, only the installation connections of the units.  
  
  Second, the worms. We have caulked/sealed the bathroom for her multiple times. We never opened the slab, so we are not sure what we could have even treated, despite not being approved by her insurance adjuster, nor part of her insurance claim. We have, multiple times, politely instructed her to hire a pest control company to address the pest issues.  This is also not covered under our workmanship warranty.

  We can send someone out to caulk around the shower tile again, but apparently a pest control company needs to treat her house, most likely from the outside.  Again pest control is part of normal home maintenance and not covered under our workmanship warranty.

  
  Regards,

  *************************, President

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2020 there was a bathroom water leak at my home. Lemco ******************* determined it was the shower bed pan needed to be replaced. Reported it to ******************* The ***************** adjustor (*******************************) reviewed the case and the claim (Claim # ***-00-233305) was approved for repairs under Citizens ********************** and contract given to **** Davis Restoration with the work guaranteed for 5 years. The contractor removed the bathrooms adjacent rooms laminate flooring installed over twenty years prior (it had a plastic sheeting moisture barrier, a rubber sound under flooring and the laminate planks) **** Davis installers failed to install a moisture barrier on the replacement floor.On January 2022, the **** Davis installed flooring started to show cupping and buckling. I reported that problem to Citizens and was instructed by **** Davis (***************************, *****************************) to get a leak inspection. That was done by Leak Tracker, which determined that it was an installation problem. All this was reported to Citizens (***************************) was the new adjustor by then the case had been assigned to a new adjustor (*************************). By March of 2022, I was informed that **** Davis had denied responsibility and the case had been transferred to Contractor Connection (*******************************). Contractor Connection reviewed the case and asked to have another inspection done which was performed by their chosen service: Fail Safe Inspections Solutions. By this time it was already April.Contractor Connection suggested solution was for me to provide the estimated cost for the flooring replacement and then ask me to find a flooring contractor to do the job. I provided two estimates one from Empire Today the other from 50Flooring. No positive resolution from Contractor Connection. This matter has been hanging on by just extending the time from month to month. On December of ************************************** that a Supervisor (*************************) would contact.Today is December 30, 2023, with no solution by either organization ****************** which was the original organization contracting **** Davis Restoration did not respond to the five year guarantee for the job. The Contractor which did denied installation responsibility. Contractor Connection which has sat on the issue since March (9 months) going into a new year.I can provide over 75 e-mails on the subject, since the initial reporting of the issue to all parties. The floor is a tripping hazard which needs to be replaced.

  Business Response

  Date: 01/03/2024

  Good day,

  With regards to this warranty issue filed by the insured Mr ******************************** please see attached installation guidelines for the flooring product that we installed at the ******** home.  The product comes with a built-in pad and the installation guide specifically states:
  

  "Do not use an underlayment under products with attached pad. Use of additional underlayment will VOID WARRANTY. Use of additional underlayment will result in locking mechanism breakage."
  
  Our installers followed the installation guide when they installed the floor.  The substrate was dry at the time of installation.  See attached drying logs.  
  

  We also want to note that the water loss that we handled started from the master bath toilet in an adjacent room (a water closet inside the master bathroom).  The only reason the master bedroom floor was replaced was because it was continuous.  The master bedroom floor was never wet when we worked on it.
  
  The insureds apparently have an on-going moisture issue in their concrete slab, and therefor we cannot be held responsible for this particular warranty claim.  This issue appears to be a new claim.
   
  We did, however, order a new shower glass door after it shattered a few years after installation and regular use, as a covered warranty and we installed it earlier last year.  

  Regards,

  *************************

  Customer Answer

  Date: 01/07/2024

   
  Complaint: 21081389
  
  I am rejecting this response because:

  I understand their refusal to accept responsibility for the installation of the flooring.However, the water loss did not originate from the master bath toilet, it was from a leak on the shower floor pan, so the whole bath had to be redone by **** Davis as contracted by ****************** under their managed repair program.
  The contractor installed moisture and humidity extractors and started the flooring removal of the flooring in question. The continuous flooring from the adjacent master bedroom that was removed by the contractor had been in place for well over twenty years and it had a plastic film moisture barrier, then a rubber layer as sound and comfort backing and then the laminate planks rested upon those.Having noticed that kind of installation and knowing all this, the installers should have decided to take notice and install the proper barrier with a product that would hold under these circumstances.
  The contractor is the professional who knows what is needed under Floridas conditions and should have installed the proper product and its needed underlayment.The inspections performed to determine the cupping/buckling of the floor clearly state it is an installation related problem.
  Yes, I acknowledge the replacement of the glass shower door after it shattered unexpectedly within the warranty period. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/15/2024

  Hello,

  I appreciate your response, however I wanted to share a picture of the flooring that you had prior.  You can see in the attached picture that there was no moisture barrier underneath.  With the new flooring that you picked out, we followed the manufacturer's instructions which clearly states "The product comes with a built-in pad and the installation guide specifically states:
  

  Therefore we could not install a moisture barrier/underlayment for your product regardless.  Unfortunately you have a new moisture issue in your slab that **** Davis did not cause, nor is this related to any type of faulty installation.  

  Regards,
  

  ******

• Initial Complaint

  Date:01/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I incurred water damage from Hurricane *** and had **** from **** Davis come to my property on October 5, 2022, to come to provide an estimate on repair costs. **** advised that an estimate would be emailed once he got back to the office. Since October 5, 2022, *** repeatedly contacted **** Davis to obtain the estimate to no avail. *** had text message exchanges with **** who came to the property as well as phone calls with office staff and the manager *****. The reasons why the estimate was not provided has repeatedly changed and now 3 months later, Im still being given the run around about obtaining a simple estimate so I know how to proceed with the work.

  Business Response

  Date: 02/09/2023

  We have not given an estimate yet as this is a mold remediation and she needs to hire a licensed Industrial Hygienist to do air sampling and write a mold protocol before we can complete an estimate.  The field supervisor **** did not realized this.  Please note that we have not done any work at this property, nor have a signed contract with the property owner to do any work at this point.  We typically do not provide free estimates, and only provide an estimate after a work authorization has been signed.