Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and purchased season passes. I was told I would not be charged anything going forward as long as I opted out so I signed an opt out form. I was advised that I was opted out for next year's passes. I however was not told that when I made the purchase over the phone that I would be charged an additional unknown amount for play off games and parking. I was advised when I saw the charge on my card after calling in that I was sent in opt out email in September that I am unable to find or verify was sent to me. I am only able to find the opt out for 2025 passes. Also the same email sends so much spam, and I was never told to watch out for it, how would I know to look for that email to opt out or that I was even enrolled in this program if that was never communicated? I am not going to be charged for any possible future playoff games and parking totaling over 2200 dollars.

  Business Response

  Date: 01/15/2025

  We are empathetic to any inconvenience caused to our valued season pass holder regarding the automatic charge for playoff tickets. We take feedback from our members seriously and would like to provide some clarity on this matter.
  
  Our "Pay As We Play" playoff program is clearly outlined in our Terms and *************************** agreed to following the purchase of her season pass. This program reserves the seats for each member for all home playoff games, ensuring they have guaranteed access to the games. However, if members wish to opt out of purchasing playoff tickets, they must do so by the specified deadline. After this deadline, members are committed to purchasing tickets for the playoff games, as the *** requires all opt-outs to be confirmed before the start of the regular season.
  
  On September 3, 2024, we sent an email to all season pass holders explaining the details of our Pay As We Play playoff program, which included a direct link to opt out of purchasing playoff tickets. We also sent a reminder email on January 3, 2025, notifying all members of the upcoming charge for playoff tickets (prior to any charges being made).
  
  We understand that sometimes email communication can be inadvertently directed to spam or junk folders. We encourage our members to mark our email address as "trusted" or "safe" to prevent future correspondence from being missed. While we fully empathize with her frustration, we must emphasize that, in order to ensure fairness and consistency for all our members, we must adhere to the established policy regarding the opt-out deadline for our Pay As We Play playoff program.

• Initial Complaint

  Date:01/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled for 2023 season passes for Tampa Bay Bucs. I had no idea that I had a deadline for the auto renewal because my father was actively dying and I had to be with him 24/7 until we could get ******* care to agree to be there 24/7. I explained all of this to my rep - I had to quit my six figure job and spend every waking minute with my father. Football contracts were the last thing on my mind. I asked for ***** and understanding. I told them I would provide them with any and all docs to release me and they refused. I understand contracts but this is above and beyond AWFUL. I am disgusted.

  Business Response

  Date: 01/12/2024

  While we are sympathetic to Ms. ******** family situation that she asserts in her BBB filing, she contractually signed and agreed to the terms of the Annual Membership Plan and had the opportunity to opt out for the **** *** Season prior to the opt-out deadline. ****************** was reminded of the opt-out process both in the Terms and Conditions for which she agreed, as well as the notice that was sent to her attention by email on September 1, 2023. The Buccaneers strive to provide exceptional customer service and have been ranked #1 in the *** for the last 6 consecutive years and 10 of the past 12 years for customer service satisfaction. While we acknowledge that ****************** may be frustrated for having not exercised her opt-out right prior to the deadline, we are unable to accommodate her request to cancel her **** tickets.

  Customer Answer

  Date: 01/14/2024

   
  Complaint: 21112252
  
  I am rejecting this response because: it is absolutely outrageous that you will not work with someone under these extreme and unexpected circumstances which were acts of God. Circumstances that were absolutely out of my control at the time of checking boxes of acknowledgments online. The next season hasnt even started and the tickets could be resold in PLENTY of time. Instead, youd rather hold me to a contract and not get paid. My **** ********* could have assisted when asked and her response to my predicament were not heartfelt whatsoever. I am not asking to cancel a contract based on the fact that I changed my mind. I am asking because of the extreme circumstances. I am asking for a little ****** Im appalled that I even have to ask in this manor. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/23/2024

  While we certainly do try to work with our members where we can, unfortunately we must maintain a consistent policy regarding the opt-out deadline for all members under the Annual Membership Plan. Therefore, we cannot accommodate Ms.******** request. We apologize if ****************** felt that we were in any way not sympathetic to her situation when communicating this to her.  

  Business Response

  Date: 01/23/2024

  While we certainly do try to work with our members where we can, unfortunately we must maintain a consistent policy regarding the opt-out deadline for all members under the Annual Membership Plan. Therefore, we cannot accommodate Ms.******** request. We apologize if ****************** felt that we were in any way not sympathetic to her situation when communicating this to her.  

• Initial Complaint

  Date:10/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bucs account manager is not a secure site. On sept 25 I discovered my account had been hacked. all my season tickets had been transferred out of Bucs account. I reached out to my rep for the Bucs 9/25 who was able to retrieve 2 game dates and put into my account. She informed all the other games had been listed for sale thru ticket master. Gave me a email to contact *** exchange. I reached out and someone fraud **** reached out and informed my they be mailing me a check for one of the tickets sold as the money hadnt been transfer out the account into a checking account. I inform them I didnt want a check as I wanted the tickets returned. The said they wer unable to that and suggested I reach out my my rep with Bucs.Bucs rep then instructed me to reach back out them. Im unsure why the tickets stolen from me cant be cancelled and new tickets be reissued to me or the scammers account be subjected to a withdrawal from ticket master and refund the money to the ppl who bought stolen items from ticket master and return my tickets.

  Business Response

  Date: 10/09/2023

  We have been in communication with ****************** and while the Buccaneers do not manage or control Ticketmaster Account Manager, we are seeking to assist ****************** where possible as a valued member of our Krewe. ****************** is working with Ticketmaster and law enforcement to investigate his Ticketmaster account which he asserts was hacked.

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought season tickets out right never agreed to an annual auto enrollment or payments. They say they send two ways to inform you and give you the option to opt out! However they dont have the correct address and when the email was sent out it was sent by an individuals name not Tampa bay bucs but a regular name on top of that I never met my member relations person until like a few weeks ago!! So how am I supposed to look out for an email to whom I dont know the individual! Cant get a hold of anybody to even try to resolve this!! Its a sleezy and unprofessional way to lock ppl into paying for another season! Something this expensive should 100% be a phone call then a follow up email! Funny thing is I had to call another member of the relations team for mine to even reach out!!!

  Business Response

  Date: 10/09/2023

  We have thoroughly reviewed ************** statement and account. On April 5, 2023, ************** agreed to the Ticket Terms and Conditions where he opted to join the Annual Membership Plan. Per the Terms, ************** had until the final payment date of the current season pass is due (July 15, 2023) to submit an opt-out for the **** Season. Additionally, ************** was sent a reminder of July 15th deadline both by email and U.S. mail more than 30 days prior to the opt-out deadline, but he elected not to submit the opt-out form at that time. It is ************** responsibility to update his contact information on his account, including address changes, to assure he is receiving important updates accordingly.
  
  On August 15, 2023, ************** was charged his first monthly installment for tickets as per the Terms that were clearly disclosed and for which he agreed. It was not until August 30, 2023 (over a month after the opt-out deadline) that ************** followed-up with an email to his guest and member services representative regarding his **** Membership.  For these reasons, we are unable to accommodate ************** request.
  
  The Tampa Bay Buccaneers take great pride in its #1 **************** ranking for the past 5 consecutive years and 9 of the past 11 seasons. While we always try to assist customers where possible, we are not in a position to cancel ************** **** tickets. We look forward to seeing ************* in the stands for Bucs games and would again urge him to thoroughly review the Ticket Terms at www.buccaneers.com/ticketterms.

• Initial Complaint

  Date:08/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well after reading many of the other complaints I see I am not the only one dealing with the Buccaneers and their customer service regarding their season tickets.... FAIR WARNING DO NOT GET SEASON TICKETS FOR THE ***** I received their letter in the mail this July about renewing for the **** season. I emailed my account rep ********************* on July 1st Stating that after the 2023 season which I already paid for that I would like to opt out. I even called multiple times and left voice mails for ***, with no email or call back. I even filled out the form online but I am being told it was for the **** season? Last week I noticed my card was charged for the first installment of the **** season. I immediately called *** again and no answer. So then I called the generic ****# to see if I can find someone else to assist me. The kind lady on the phone transferred me to *** which then he finally answered. He acted like he had no idea about the email I sent on July 1st so with him on the phone I re-forwarded it to him and he confirmed he received it right there but said his system had no record of the original email sent July 1st? Im not sure how he would have no record of receiving the email in July when all I did was hit the resend button and he clearly got it with me on the phone. Even after seeing the original email was sent July 1st BEFORE THEIR NEW CUT OFF POLICY, *** is still unwilling to let me opt out of the **** season and when I ask to speak with his manager he tells me no he is the manager and there is no one above him.. Its kind of pathetic when the customer has to cry and beg to opt of a membership because they can not afford to be locked in for another season THAT IS OVER A YEAR AWAY and paying over $7,000. I would like my money back and the be able to OPT out of the **** season.

  Business Response

  Date: 09/05/2023

  We have thoroughly reviewed Mr. ****** statement and account. On March 8, 2023, ************** agreed to the Ticket Terms and Conditions where he opted to join the Annual Membership Plan. Per the Terms, ************** had until the final payment date of the current season pass is due (July 15,2023) to submit an opt-out for the **** Season. Additionally, ************** was sent a reminder of July 15th deadline both by email and U.S. mail more than 30 days prior to the opt-out deadline, but he elected not to submit the opt-out form at that time.
  
  On August 15, 2023, ************** was charged his first monthly installment for tickets as per the Terms that were clearly disclosed and for which he agreed. It was not until August 21, 2023 (over a month after the opt-out deadline) that ************** submitted the opt-out form and followed-up with a call to his guest and member services representative on August 22, 2023. [It should be noted that while email is not a valid form of opt-out (for the security of member accounts), no email was received by the Bucs from ************* on July 1, 2023 as he asserts.]  For these reasons, we are unable to accommodate Mr. ****** request.
  
  The Tampa Bay Buccaneers take great pride in its #1 **************** ranking for the past 5 consecutive years and 9 of the past 11 seasons.While we always try to assist customers where possible, we are not in a position to cancel Mr. ****** **** tickets. We look forward to seeing ************* in the stands for Bucs games and would again urge him to thoroughly review the Ticket Terms at www.buccaneers.com/ticketterms.

  Customer Answer

  Date: 09/05/2023

   
  Complaint: 20533155
  
  I am rejecting this response because: I made multiple attempts to contact ********************* my organization rep and never received a call or email back. I also dont understand why the organization is charging its customers for the **** season when the 2023 season hasnt even started? When I asked to opt out of next year because I can not afford season tickets and providing for my family and kids is more important then football tickets, ********************* proceeded to tell me too bad and hung up on me. The organization shows no remorse for its fans, and the worst part is when I call and ask *** for a manager he tells me no.... How is it legal to lock someone in to a season over a year away when they are begging and pleading to be able to opt out? Im not requesting to opt out of this year Im trying to opt out for next year **** and Im being told not enough notice!?! 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/08/2023

  We are in receipt of Mr. ****** response and respectfully disagree with his statements. The Buccaneers have made it very easy to opt-out of the Annual Membership Plan before the opt-out deadline by simply completing an online form to protect the Members account security. ************** was reminded of the opt-out process both in the Terms and Conditions for which he agreed, as well as the notice that was sent to his attention by both email and US Mail 30 days prior to the opt-out deadline.
  
  As the Annual Membership Plan enables ************** to spread out his ticket payments over 12 consecutive months, the opt-out date is the final payment date of the current season before the next seasons first charge is processed (thus July 15, 2023 for the **** season). The Buccaneers Guest & Member Relations team take record of calls and emails received, and we have no record of receiving a call or email from ************** regarding the desire not to renew until August 22, 2023, over a month after the opt-out deadline and following the first installment for the **** Season. Even if ************** could not reach his Guest & Member Representative (which we dispute as they are readily available for our members needs), ************** merely needed to submit the opt-out form online prior to the deadline. Mr. ****** account will be terminated following the **** Season per his request.  
  
  The Tampa Bay Buccaneers take pride in having been recognized #1 in customer service for the past 5 Seasons, and 10 of the past 12 years. We hope ************** will be able to enjoy the multiple benefits of being a member of our Tampa Bay Buccaneer Krewe.

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20533155
  
  I am rejecting this response because:
    As I stated in my original complaint. I reached out to my representative way before the cut off of July 15th asking if I did everything properly to opt out. If ********************* would have returned my calls or emails this would of never happened. I filled out the form online and sent in written notice to ******************* BEFORE the cutoff but *** is telling me he will not accept my email. Now *** wont answer or return my calls again and anytime I try the 800# they tell me *** is the only one that can do anything for me. This is the worst experience I have ever had with a company. HOW IS IT THAT YOU STILL WONT LET ME OPT OUT OF THE **** SEASON WHEN IM TELLING YOU AS A CONSUMER I CAN NOT AFFORD IT? AND THE ONLY RESPONSE I GET FROM *** IS TOO BAD? MAYBE IF YOUR REPRESENTATIVE ********************* DID HIS ACTUAL JOB AND RETURNED CUSTOMERS EMAILS OR PHONE CALL THIS ALL COULD HAVE BEEN AVOIDED.....

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Tampa Bay Buccaneers season tickets for the 2022 season. The condition of ordering tickets for that season was you had to order tickets for the 2023 season also and you had to prepay for those tickets before the season even started. I ordered tickets for both 2022 and 2023 and paid in full. I am now being told that I needed to opt out of the **** season by July 15, 2023. I NEVER opted into the **** season tickets so opting out is not necessary. I called ********************* with the Bucs and she is telling me that there is nothing she can do for me as the so called deadline has passed of something I never signed up for. I do not want the Tampa Bay Buccaneers charging anything to my credit card for the **** season.

  Business Response

  Date: 08/21/2023

  ******************** signed up for our Annual Membership Plan on June 2, 2022 where he committed to purchasing Tampa Bay Buccaneers season tickets for a minimum of 2 seasons and agreed to the Ticket Terms and Conditions that are prominently posted at www.Buccaneers.com/ticketterms.As a member of the Annual Membership Plan, ********************** season passes auto-renew each season subject to him submitting an opt-out notice to the team AT ANY TIME BEFORE THE FINAL PAYMENT DATE OF THE CURRENT SEASON PASS IS DUE. As no opt-out notice was received by ******************** prior to July 15, 2023 (the final payment date for the 2023 Season) for the **** *** Season, his season passes renewed.
  In addition to acknowledging (by signature) the Ticket Terms and conditions on June 2, 2022 at 9:30pm, the Buccaneers sent ******************** a reminder of his opt-out right by both email and US Mail 30 days prior to the July 15, 2023 opt-out deadline.  

  
  We look forward to having ******************** back for the ************************************************************************************************************************************************* the terms of the Annual Membership Plan.

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20427988
  
  I am rejecting this response because: I only agreed to two years of Tampa Bay season tickets. I do not want tickets for **** and I do not want them taking money out of my credit card for tickets I never ordered. The ***'s are making customers opt out of something they never knew they  were opted into. The timeline to opt out of season tickets is more than a year in advance, and they try to tell you this through e-mails that they send to my email address along with about another 300 messages over the duration of a year. I DO NOT DESIRE TO BE A TAMPA BAY ***'S SEASON TICKET HOLDER FOR THE **** SEASON. I believe more than a year in advance is enough notice to the ***'s.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/28/2023

  On June 2, 2022, ******************** signed up for the Annual Membership Plan and committed to a minimum of two years with the right to opt-out of the Annual Membership Plan thereafter in accordance with the Terms and Conditions. ******************** acknowledged reviewing the Terms and Conditions on June 2, 2022 and agreed to them when he signed up for the tickets. The Terms clearly state that the season passes auto-renew each season subject to the submission of an opt-out notice to the team AT ANY TIME BEFORE THE FINAL PAYMENT DATE OF THE CURRENT SEASON PASS IS DUE. Furthermore, both an email and written notice were provided to ******************** as a reminder of the out-out deadline 30 days in advance, yet ******************** elected not to submit notice of the opt-out.
  
  The Buccaneers strive to provide exceptional customer service and have been ranked #1 for the last 5 consecutive years and 9 of the past 11 years. While we acknowledge that ******************** may be frustrated for having not exercised his opt-out right prior to the deadline, we are unable to accommodate his request to cancel his account as the terms for which he agreed were clearly stated in the Terms and Conditions for which he accepted

  Business Response

  Date: 09/08/2023

   

  TO PREVENT AUTO RENEWAL OF YOUR ANNUAL MEMBERSHIP PLAN FOR THE SUBSEQUENT SEASON, ****** MUST PROVIDE WRITTEN NOTICE AT ANY TIME BEFORE THE FINAL PAYMENT DATE OF THE CURRENT SEASON PASS IS DUE. After this date, you may not cancel your Annual Membership Plan for the subsequent season (subject to the price increase exception below). Written notice must be submitted in full using the form at ******************************************************************* which time a confirmation email, or an email indicating that your account remains active for failure to comply with the Ticket Terms will be sent to your email listed on Account Manager. (For example, if the final Annual Membership payment for the 2023 Season is due July 15, 2023, written notice must be received on or before July 15, 2023 to cancel your Annual Membership for the **** Season).
  

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Tampa Bay Buccaneers have a "Organizational Policy" that if you miss their new "deadline" to opt out you are screwed! Not everyone has the time to adhere to this NEW timeline. I tried to opt out but did not have access to my account number so therefore it did not go through and when I tried the next day it was too late.I have tried over and over to have them cancel it... they just use this one line, "Its our organizational policy"... I thought the customer was important. I guess not.

  Business Response

  Date: 08/04/2023

  We have spoken with the member and believe we have amicably resolved the matter.  Thank you,

  Customer Answer

  Date: 08/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *************************************************

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I informed them that i was no longer interested in continuing season tix. I have moved out of ******* and i just had foot surgery 2 weeks ago. They won't refund my balance to me and are demanding payment by July 15th to pay for this seasons tix. I don't want them at all. I have no income til October at the very earliest date. They don't seem to care about anything except getting this extra money out of me

  Business Response

  Date: 06/23/2023

  We are in receipt of ****************** filing with the Better Business Bureau and have again reviewed his account. ****************** agreed to purchase season tickets for the Buccaneers 2023 Season through the Annual Membership Plan and elected not to opt-out prior to the July 15, 2022 deadline as provided in the Ticket Terms and Conditions for which he agreed. **************** has covered 10 out of the 12 monthly payments for his 2023 season tickets and has just 2 payments remaining. While we were recently informed of his move and foot surgery, this does not negate his contractual obligation.

  
  We take pride in having the #1 rated team in **************** in the *** and go to great lengths to work with our loyal fans, but are unable to refund an individuals account when the season pass member is in default due to no fault of the Buccaneers. As an accommodation and one-time courtesy to **************** if he can demonstrate new primary residence out of the state, should **************** identify another individual that would like to take over his season tickets for the 2023 season and make the 2 remaining payments,we will agree to transfer ****************** account.  

   

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20221558
  
  I am rejecting this response because:

  I stated to them i was never aware of any optout for the next seasons tickets as i didn't receive any communication or email stating that there was anything about an opt out date. There is no one to take over the account. I also don't have any income to cover the last 2 payments. As i stated previously.....i informed my ticket rep a number of months ago that i was no longer interested in continuing my season tix with zero response from them regarding that issue. When they were aware of my move and that i no longer wanted the tickets for the upcoming season.....they still went ahead and tried to charge my credit card to cover an installment which was declined because as i stated earlier.....there are no funds available. I had foot surgery 2 weeks ago today and can't even begin walking for at a minimum 6 weeks. And at that point i still won't be able to go back to work until I'm cleared. I have a family that i can't even provide for at this moment but my kids and my grandchild are making sacrifices until we can get thru this rough patch. They have now lost a fan with their lack of customer service and zero consideration with my situation. As I've read prior reviews I've noticed that what they are doing is typical behavior from this business. I just want my hard earned money that's mine refunded back to me and we part ways amicably. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/30/2023

  While we are sympathetic to ****************** medical and financial situation that he asserts in his BBB filing, **************** contractually signed and agreed (contrary to his assertion that he was never aware) to the terms of the Annual Membership Plan and could have easily opted-out for the 2023 *** Season prior to the opt-out deadline. While he asserts that he informed my ticket rep a number of months ago that I was no longer interested in continuing my season tickets, we have no record of such communication, and the opt-out deadline was July 15, 2022 for the 2023 *** Season.
  
  Because of ****************** unique situation, we have granted him a one-time exception as a gesture of goodwill to allow him to assign his 2023 Season tickets to another individual so that he can recoup 2023 Season payments made to date and assign the remaining payment obligations. We believe this to be an incredibly fair gesture to assist **************** with his situation despite his contractual obligations.  We request that **************** notify us by July 14, 2023 if he wishes to accept this exception.

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20221558
  
  I am rejecting this response because: 

  Again i have no communication from the Buccaneers of any opt out date in any form or email in the past. They did send me out one for opting out the 24 season when these discussions started a couple weeks ago....i had never heard or seen one before and have every piece of communication that's been sent out previously. Again i have no one in ******* to just randomly sell the tickets to this season and no one to take over the account. This organization boasts about being #1 in customer service. My question is when does the customer service begin? They have absolutely no intention of refunding my money nor do they seem to care about the painful situation my family and i are in. They are deadset on making me keep football tickets that i can't afford or even can use since I'm no longer in *******. I live in *********** know nobody in ******* to get to take this account over and even if i did.....why would i recommend anyone to them? They don't care about us fans.....we are only a dollar sign to them. They have no code of ethics to do the right thing in this scenario. The fact that the team is outright lying here that they have never were aware that communication was sent that i was no longer wanting the tickets is laughable. They were more than aware. I'm still standing firm here. I need the monies that are rightfully mine that i put blood sweat and tears to earn refunded back to me in the form of $970.56 to amicably resolve this matter.
  
  Thank you,
  
  *********************

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a season ticketholder with the Buccaneers since 2021 on an annual payment plan. Never during several conversations with ******************** was I advised that the purchase of a season's pass was automatically renewed annually. I began to be charged for the 2023 season in August 2022, and have been charged 4 payments to date totaling $1,328.08. I called to request a refund, indicating that I wasn't interested in the 2023 season, and was advised that that cancelling not possible without forfeiting what was paid to date. I was told that I received an e-mail on June 30, 2022 entitled "Bucs Annual Membership Plan Opt In and Season Pass Rollover ******** I never received this e-mail (I keep all of these e-mails) - I have e-mails preceding this date ("Save the Date: Training Camp Tickets!" 9/27/2022 and post this date ************ Closure" 7/1/2022 I requested proof of the opt-in e-mail - and though I received the opt-in e-mail (for the 2023 season), there was no proof that this e-mail was ever sent to me. In fact, the attachment I received as proof that the opt-in e-mail was sent indicates a form submission of August 4, 2021 1:58 pm.My complaint is that I was not provided adequate notice of the automatic rollover, and respectfully request a refund of $1,328.08

  Business Response

  Date: 01/06/2023

   

   

  Customer Answer

  Date: 01/10/2023

   
  Complaint: 18612180
  
  I am rejecting this response because: the response from the business was blank.  There was no reponse.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/11/2023

  Per the Buccaneers ticket terms and conditions (************************************************), the member agreed to these terms on 8/4/2021.

  The highlighted portion of the attached image reflects the opt-out terms.  Beyond that, an email was sent to the email address on the member's account, on June 30, 2022, notifying them of an opportunity to opt-out of the payment plan prior to July 15, 2022 which they did not exercise.  

  We did honor an opt-out request in December 2022 but funds paid to date remain on the account and can be used towards a membership.

  Thank you,

   

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18612180
  
  I am rejecting this response because:

  When the ***************** wanted to sell me playoff tickets this past month  I received multiple emails and a phone call from their organization.

  When it came  time to renew my season tickets they supposedly  sent one email months (June) in advance of the 2023 season.
  

  i searched my email and junk folders and could not locate this email.

  I implore the Better Business Bureau to use your influence to encourage the **** marketing organization to inform season ticket holders of this clause in the contract verbally at time of purchase and send more than one email reminder regarding the annual season pass renewal ESPECIALLY considering the email is sent so far in advance of the season.

  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charge me every month for my tickets with the credit card on file. When I try to do mobile ordering in the stadium, the app tells me no card on file. After several complaints to them, still no resolution. Mobile ordering is a part of the season ticket holder agreement.

  Business Response

  Date: 10/23/2023

  We thank ************** for his recommendation relating to mobile ordering at *********************************. We constantly strive to make our guest experience as seamless as possible while at the same time ensuring that we comply with all payment card industry (PCI) regulations.  Mobile ordering for food and beverage is new to ********************************* in 2023 and is managed by our exceptional F&B partner, *********** is a guest service enhancement,not part of the ticket holder agreement as ************** asserts. Nonetheless, the Buccaneers and its partners at ********************************* are constantly exploring ways to improve the guest experience and we appreciate **************** suggestion.