Complaints

• Initial Complaint

  01/27/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was making an effort to purchase a bedroom suite from Buddy Home Furnishings. When I made the initial payment, the gentleman who sold it to me said my first payment will be due Dec 15, 2024. I asked if it could be the 30th, which he said I could after I made my first payment. On Dec 27 I called and visited about getting the payment moved; the gentleman said he couldnt, but the manager would have to do it and would call me. I called again on Jan 03, 2025, to discuss the gentleman. He said he would have the manager call me, but he would move the payment to the 17th, and she would call me to make sure that was ok, which she didnt then either. I called 4 times that day. On Jan 17 my card got locked. I was out of town due to an error by another creditor. I called and informed them when I would be back. I finally heard from the manager on Jan 24, who demands I pay the ********* payment, which is not due until Feb 15, on Jan 30, or she will be ***ossessing the product, and the only payment dates they offer are the 1st and 15th, not the 30th, which I was told after the December payment by the sales *** we could move the payment to the 30th. At this point I am allowing them to ***o, but I feel that due to frequent management inconsistencies and lack of professionalism, they lied to me at the initial purchase, saying I could move my payment to the 30th, and that not being true, I feel that they made significant errors.

  Business response

  02/03/2025

  With a further review of Mr. ********* account,it has been determined that there were mistakes made by the store when setting up the account. We value our customers and as a result of our mistakes in setting up the account being the merchandise has already been returned, we will issue a full refund, including for the time Mr. ******** had used the merchandise For a total of $332.72. The store staff has been trained on how to prevent this from happening in the future. The store will reach out to Mr. ******** to schedule for him to come in for a refund.

  Customer response

  02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  01/22/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Buddys has caused me and my children, extreme hardship. They fraudulently took 4 payments out of my account in a week span. Right after I just paid them $400 on my due date. The first charge the manager was helpful, she returned a portion of my money back. I asked them for the 7th time to remove my card info & do not take any payments off of my card without my authorization. They were aware that my hours were reduced at work, & I cant afford to have any unexpected ******** happening with my card, especially when my rent is due. But they continued to take random payments off my card without my knowledge every day, until my account was down to zero. Which this is not the first time this has happened, that is why I always ask them not keep my card on file. The first time they did this I almost literally got evicted, because the money they stole was for my rent. The second time, my electric was disconnected. Also now my card is shut down, due to their non stop random charges. Charges that clearly appeared fishy & fraudulent even to my bank. Now waiting on new debit card. After the $400 payment I made, we agreed the next due date would be 1/24 They snuck 3 more payments from my card until I had less than $7 left in my bank account. Since then I have gotten the run around about refunding the money. It took 6 days for them to refund a small amount of the money in cash. I explained to them I have to pay my phone/Internet bill on 1/20 and that I need all of my money refunded in full. If my service is disconnected from not paying the bill that will also result in a $80 penalty charge. On top of my phone/ WiFi being disrupted. It is going on 8 days of waiting for my money back. I explained to them I also need that money for gas to work, & feed my children. I am a single mother, disabled, on a reduced income right now. Not to mention my rent is due in 3 days. Buddys harassed my children in the past, & also tried to get into my house while I was hospitalized. Time 4 a Lawyer!

  Business response

  01/22/2025

  We are currently working on the payments that were processed as well as any refunds that are possibly due. There has been a stop applied to the refunding the form of payment that was used and we are working through this as quickly as possible. Although we are disheartened to hear about your current struggles we assure you that contact with children, outside of them answering an incoming call or answering the door when we stop by, is strictly prohibited by Buddy's Home Furnishings and we do not discuss any account matters with anyone not on the rental agreement. If there has been an issue that can be presented to the main office of *** please contact us and we will get the matter investigated and dealt with in a very timely manor. After reviewing the accounts it appears the payments were set up on autopay and a written cancellation request of the credit card on file is necessary to terminate the autopay transaction. We are willing to help facilitate that request as well as work with you to get this account back in normal standing. It is important to note that when an account is past due, the autopay feature will collect that balance that is owed at the time. At the time the last payment was taken there was still an amount owed on the balance and therefore an auto charge took place. We want to provide the best service possible and We look forward to working with you for a quick resolve that is mutually beneficial for both parties. 

• Initial Complaint

  01/17/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The store manager signed my name to contracts and the assistant regional manager clearly told me that there was nothing I could do about it

  Business response

  01/17/2025

   The Customer verified his merchandise at the location with the Assistant Regional Manager.  Only items on his account are items he has in his possession.  He is not being charged anything in addition to this.  Any other items that were on his account were never delivered and nothing was ever signed on them and they are inactive now..  The customer also notified the Assistant Regional that he wanted his items picked up so he can go elsewhere.  We told him if that is what he wanted we could schedule a time to service.  ***** the employee he is accusing of forging signatures is no longer an employee. With us.   

  Customer response

  01/17/2025

   
  Complaint: 22821998
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  01/17/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have several complaints about this company. I have had an account for them for almost a years. A few times I did fall behind but I always made it right. I had 2 times last year that I was out of work for a period of time and fell behind. One time was do to a fire at a local chemical warehouse 09/29/2024. and I am currently out of work do to an injury that occurred 11/14/2024. I pay every month for the insurance that is required and everything. Since I have been out of work buddy's made an unauthorized payment on my mothers account which overdrew her account, my sister is trying to get it caught up for me, and I managed to pay off one of the items since I have been out of work. They call me constantly some days several times a day. They call from different numbers. And I communicate with them. I have made a payment arrangement with one person and same or next day someone else will call me. On 01/15/2025, I received a phone call about 7 pm and it was buddys calling from another number. I had just made a payment arrangement the day before with someone else for the following Monday. Twice since I have been out of work the insurance has been brought up to me by a buddy's employee but yet I keep being told it was declined. But, no proof no follow nothing unless I inquire. After the phone call on the 15th the 2 buddy's employees that called me neglected to hang up the phone after the call before they decided to starting talking s*** about me. I have tired 5 times since I have been out of work to get a hold of corporate and I had one call returned today which I was talk the regional manager will call me back. Never heard back so I called the store to get there number. Turns out the regional manager is one of the ones that called last night and was running their mouth about me. While I was on the phone with the regional manager he proceeded to start yelling at me and over talking me on the phone. I called corporate back and still have not heard anything.

  Business response

  01/17/2025

  Customer's account is over 30 days behind. Previous arrangements have been made but not kept by the customer. On Wednesday during a phone call to the customer she stated she would have her sister pay the following week. Given that the customer was 30 days behind and a previous commitment was not followed the associate advised the customer that we could not honor that commitment. At this point the customer started using profanity on the call. When I intervened the customer stated that she was on Worker's Comp and that she was paying for a protection plan that should cover her and that she was doing us a favor by at least paying it on her own. I advised her that I did not believe her protection plan covered her for worker's comp but I would follow up the following day. She did turn in a complaint the following day, but I was going to follow up with her once I could confirm her protection plan. Before I could call her she had called the store and I took the call. I told her about the protection plan and the fact that they would not cover her claim. She then wanted to speak to someone above me and I advised her that there was no one. She stated that she over heard me and another associate talking about her the night before while on the phone and claimed slander. I do not recall slandering her at anytime and I asked her if she had a recording of this conversation and she said that she did. I asked her if she could play this conversation for me and she refused. I again explained to her that the account was over ********************************************** and being belligerent. At that point she hung up the call.

  Customer response

  01/18/2025

   
  Complaint: 22821938
  
  I am rejecting this response because: I have been paying on the insurance every payment for almost year. What's the point if I can't use it? The regional manager and a store employee both brought up the insurance to me but both said it was denied but didn't have a reason why. I don't believe it was ever filed. I have included doctor documents and workers comp. To show that I really can not work. All I want is an apology for talking about me and help with my account so my mom doesn't lose her fridge. I don't even live at the address anymore so I don't benefit from it.  But my mom does.  

  
  Sincerely,
  
  ****** ******

  Business response

  01/23/2025

  Customer is over 40 days late on her payment. She claims that she is out of work due to Worker's Comp. She states that since she has "Club" that "Club" should pay make her payments for her. I told her that I would check but did not think they covered Worker's Comp. I did the following day and told her that "Club" confirmed that they do not cover Worker's Comp. She then tried to say she overheard me and the accounts manager talking about her. I asked if she had recorded the conversation and she stated yes. I told her that I did not recall any conversation about her, but I did talk to the associate in reference to her account. I told her if she could play me her recording which she refused. She has now missed 2 commitments to pay on this account. We are now asking for the return of the merchandise so she is reaching out to whoever she can.

• Initial Complaint

  01/17/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid off a table a year ago and found out today that they have been talking money out of my account every month and now they are giving me the run around about returning my money. I am a senior citizen on a fixed income. I have already been to the bank and they are investigating it as well

  Business response

  01/17/2025

  Customer came in and was inquiring about charges on her account that was not supposed to be there. After review, we found the account was paid off October 15th 2024 and the customer also had a club account that was not cancelled. We were unable to refund payment due to not enough cash in the drawer at the time, later in the day when enough cash was available, we took refund to Customer ****** ******* at her place of employment. All monies owed were refunded to the customer.

• Initial Complaint

  01/14/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The website said 5$ pays your first week . Ive been charged ****** for a downpayment & biweekly payments for items that were less on the website !

  Business response

  01/14/2025

  Spoke with customer and explained that the $5 initiates the web order process and once the completed order form is completed, the store is able to determine the actual 1st payment needed to complete the delivery.  Informed the customer that the website does state pricing is based on franchise locations vs corporate locations.  Her 1st payment was completed, and the product was delivered.

  Customer response

  01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Called them to come return their merchandise they waited days a later when I was home to retrieve it after failed attempts of knocking they unscrewed my home security camera from outside. I made contact and let them know when I would be home again, again they failed to come pick up the merchandise and come to my home when I wasnt their after banging on my door and ringing my door tell camera the buddys deliver man placed his gum on my door bell camera which is very unprofessional.

  Business response

  01/12/2025

  The Buddys Home Furnishing location in ******** Al. Will not be in touch with this customer anymore. 

  Customer response

  01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Riccatherine Heard

• Initial Complaint

  12/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company just debited my bank account. I have never authorized them to do this. I also dont have any accts with them under my name. I helped my mother ONE time make a one time payment 2 years ago. I never authorized them to store my card info, nor did I ever approve my mother to be authorized on my bank acct. They stored my acct info and debit my card without my consent. When I called to ask why, the women tells me my mother authorized reoccurring payments. I said maybe so but on HER cards. Mine should have never been stored and she is not authorized on my bank acct. The woman was rude and said they will not remove my card. She also said my mother has to be the one to sign off on removing my card. I said no, that is not how this works. It was a one time payment I helped her with. The card should have never been stored, she is not authorized on my acct, never is this store. I told them this is fraud. They did this 2 years ago.

  Business response

  12/28/2024

  Hello, please provide full name of the account holder and full address.

  Customer response

  12/30/2024

   
  They know who I am and are giving the runaround. The account they have is under my mothers and only my mothers name. ******* *********, her address is 759 mi ranchito lane
  ******************. My name is ******** ******. The card they kept on file without my knowledge is under my married name ******** ******.
  
  Sincerely,
  
  ******** ******

  Business response

  12/31/2024

  We have issued a refund and have removed the card on file 

  Customer response

  01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will monitor my acct closely m. The last time they said theyd remove my card they didnt. I will consider this matter resolved for now and if I need to open a new case I will. 
  
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  12/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Paid $75 down on a Xbox and was told the weekly payment would be $27.99 plus tax after. Charged my card $38.85 a week and a few days after when I called to see what was going on I was told insurance charges and damage waivers thats mandatory never was told the actual price I would be charged weekly otherwise I would have left the store and kept my $75 down payment. Not to mention online on their website the same product is listed as $21.99 weekly with only a $5 refundable deposit so how that translates to $75 down and $38 weekly in store confusing. On my contract is stated the damage waiver and the diamond club elite are optional items but when I called to opt out of these to lower my weekly price I was told they are required since the product is an electronic. This at the ****** ******* location. I have contacted corporate since the local store is saying the manager is out sick and they are unable to refund due to this.

  Business response

  12/26/2024

  Refund was processed 

  Customer response

  12/26/2024

   
  Complaint: 22723875
  
  I am rejecting this response because:

  because on 12/8/2024 I was charged $75 deposit in store but online the deposit required is only $5 so this refund for my $38 payment the following week is also unsatisfactory.
  
  Sincerely,
  
  ***** *******

  Business response

  12/27/2024

  Called again just now left message

  Customer response

  12/27/2024

   
  Complaint: 22723875
  
  I am rejecting this response because: havent received a call. 
  
  Sincerely,
  
  ***** *******

  Business response

  01/04/2025

  All money has been refunded to the customer. The merchandise was used customer and agreements were signed but due to confusion we have refunded money.

  Customer response

  01/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  12/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Okay so I rented a new bike paid it off a laptop paid it off and I had the speaker I'm on my last two payments and I owe more in fees than I do for the speaker late fees I've always been on time and I've never gave this company a problem the two and a half almost 3 years that I've been there for paying the Evike off I received $100 gift certificate but to only be used if I make another purchase through them I never gave him a problem when it was there was a problem with the e-bike it took him almost 6 weeks to finish we didn't even have a bike and I still made my payments on time throughout the whole process and never gave him a problem very patient with them my last two payments for the speaker I currently have it Financial issues right now but I only owe two payments left but they're trying to tell me now that I always fees they can't tell me what the pay office I want to pay the last two payments all together at once they won't tell me how much I keep saying you got to pay this much before I can see how much you have left **** that don't make no sense I've always been good with these people never gave him a problem and very patient when they needed it I don't understand why they are like this how come I owe so much money just in fees alone just to these then I do for the speaker I have $100 credit with them right now but they won't let me use that to pay my speaker off but it's $100 gift certificate it's only if I make a new agreement now tell me how fair that is

  Business response

  12/19/2024

  Good morning Mrs. ******** 1st I want to thank you for your many years of allowing Buddy's Home Furnishings with the opportunity to be there for all of your Home furnishing needs. I am sorry that you are experiencing this right now but can assure you that we are willing to review your account and adjust anything that is not correct. I have attempted to reach out to you a couple times since seeing this complaint but have been unable to make contact with you. Please give me a call as soon as you are free so that we can resolve your account in a manner that satisfies both parties.... I look forward to speaking to you! Thanks again for your business...

  Customer response

  12/19/2024

   
  Complaint: 22698789
  
  I am rejecting this response because: I understand that I am late with I have all these fees I have to pay I only owe like $40 left on the speaker but yet I get a text message from you guys saying that I owe $80 your guys are going to ask for $40 and fees if not more and I would speak with you guys the phone instead off having to do it here but the manager ***** is very rube and talks to like me what i have to say dont matter even if its a question im asking he act as if i dont make my payment the guys i normal have worked with was amazing but for some reason they r there but having been able to speck with for some reason but anyways i like to pay the ******* off i know  only like $40 i have left oweing on it. I really like to pay it off thank you 
  
  Sincerely,
  
  ***** *******

  Business response

  12/20/2024

  Good day Mrs ********** I see you have rejected our offer to resolve the issue and then request for us to help you to resolve the issue. As I stated before, I have attempted to reach out to you 3 times now and left you 2 voice messages and spoke to a gentleman leaving my call back information. I will attempt to reach out to you again today, Friday 12/20/2024 to see if we can resolve this complaint. I am not sure how else I can help you if you wont return my calls. 

  Customer response

  12/31/2024

   
  Complaint: 22698789
  
  I am rejecting this response because: I don't have the money to pay for it to come get the speaker
  
  Sincerely,
  
  ***** *******

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