Complaints

This profile includes complaints for Buddy's Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Buddy's Home Furnishings has 358 locations, listed below.

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  Buddy's Home Furnishings

  6608 E Adamo Dr Tampa, FL 33619-3416

• 

  Buddy's Home Furnishings

  243 W 15th St Panama City, FL 32401-2230

• 

  Buddy's Home Furnishings

  801 Dixon Blvd STE 1164 Cocoa, FL 32922-6881

• 

  Buddy's Home Furniture

  1200 N Garland Ave Fayetteville, AR 72703-1601

• 

  Buddy's Home Furnishings

  347 Devereaux Dr Ste 5 Natchez, MS 39120-4229

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Forgery mismanaged account with my Signature on purchase agreement and deleivery receipts and not having ties (chest _ never receieved since I did not purchase that item but once found I was receiving something used and damaged missing pieces and bent in staind Queen mattress with cover since it was free never went to store to Geta. replacement since I was told online it could be done , I have paid $4594 by 4/14/25 and I have been getting threatened for payment when is on automatic payments plus disrespecting me vocally and personally . I have Disabilities that require for me to have an adjustable bed is been a nightmare since it works enough to help me rest. For the first time see a contract that I did not sign since I never went the store in person on 4/12/25 plus I recorded the interaction I was not heard but disrespected due to the bulgar way of behavior by staff or management misuse of my information from someone previously fired and my signatures we forged by someone between *******, ***** ********* and Charly see since 1/18/24 delivery date plus I did not get extra item I'm charged for (chest). I feel discriminated because of being bilingual I was given options if i wanted to speak with an american manager / service or latino manager which I feel scammed by both and it is sad to be treated unfairly I am known to be Chicano/ Mexican American/ American Native Indian

  Business Response

  Date: 04/15/2025

  Customer entered a rental purchase agreement. All documentation is in file showing signatures. Customer has 7.8 biweekly payments left. Customer wants to keep items and not pay remaining payments. Offered a settlement to close account for them at $0.00. 

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They over charged stating they didnt have change when i asked if i could pay in store i was told no they took the money plus took out of my card another payment i have a $70 which i told i didnt want asked if i could get the $70 instead of the credit was laughed at and told no

  Business Response

  Date: 04/04/2025

  customer was refunded $109.64

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday I had to call the police when a worker from buddys home furniture tried to kick open my front door. He didnt have on a company shirt, they havent called nor sent a email. I have considered upgrading the charges to attempted murder as I have 5 small children and a wife here. They will be arrested if they return.

  Business Response

  Date: 03/19/2025

  We did go ahead and pressed rental theft with ****** **

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I was told one price (I have the text messages) Buddys has been trying to charge my cards 20 different amounts. I called to get the correct price and **** and ******* are very rude and unprofessional. Also after missing one month payment, due to not working. I have had issues with my heart and my blood pressure. They have been popping up at my job and my boss made the comment if this continues, I will have to terminate you its very unprofessional. So not only am I dealing with health issues, im at risk of losing my job. I do not recommend to anyone!

  Business Response

  Date: 03/13/2025

  There was a misunderstanding with ***** and the store on the pricing and due to her being late there was a difference in the amount that she thought was supposed to be due, also there was a discrepancy with the original pricing she was given versus what the contract said. All issues were resolved with this complaint with the customer, and I have given her reassurance that when she comes in on Saturday, she will have everything in writing also her past due balance is being waved due to the issues at hand. Customer and I came to an agreement and this matter is fully resolved and no longer a problem. When we finished our conversation, she was fully satisfied.

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been customers of ******************** for about 5 years. Everything was fine until about a month ago when a new manager took over. The new credit manager has been very rude and has tried to intimidate me. My husbands name is on the account. Not mine. They showed up at my house yesterday and told me they would no longer talk to me and only my husband. Told him my husband was not coming to talk to him so he can talk to me. I told them to take the stuff back that we don't want to do business with them any more and they said no we're going to just file charges instead. This has been the most stressful thing I've had to deal with. So unprofessional and no one from corporate will return my phone calls

  Business Response

  Date: 03/11/2025

  Former customer had a delinquent account at which time contact was attempted per signed agreement with customer.  Upon contact at the customers home with customer ****** ***** refused to come to the door to speak with our credit manager.  ******* wife answered the door and after the conversation she stated if we were to come back to attempt contact she couldnt promise what will happen to you if you come back here.  Shortly before our credit manager left ****** contacted the store and spoke with our GM at which time he told him he had 10 seconds to have our employee leave or he would shoot him.  At that point our employee left.  Our Gm then contacted the wife to let her know due to the violent threats from ****** we would need to return our merchandise immediately.  The wife agreed to return and our merchandise was picked up on 3-10-25.  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been receiving text messages and calls from the manager at the location in *********, ** that had nothing to do with business, he also shared my address with someone that I did not want to have my address. When I brought it to his attention, he denied it, but the person said it came from him. I advised Buddys that I did not want any contact from that location and I will make the payments online. I never received any information to make payments online. I have always made my payments on time until this incident. I have invested too much money into this furniture, its your job to protect consumers personal information or hire people who will not disclose such information. Im home, then a man came banging on my door. This is very unsettling being a woman and having a big man coming to my door intimidating me. You dont know what I have been through that will trigger past experiences. I am currently in counseling due to something traumatic. He was yelling and banging on my door like a maniac. You want to take the furniture that I have invested in due to your company making poor choices. Then you want to talk about legal actions towards me. If anyone should take legal actions, it should be me. Im the one being harassed. Your people dropped the ball. I have text messages to prove everything and also on camera. I have witnesses about my address being disclosed.

  Business Response

  Date: 03/04/2025

  I was the gentleman that she spoke to at buddy's when she stated she did not want to do business with anyone at that store.  I let the customer know that I would be glad to assist her on her accounts going forward, which she agreed.  I also personally called the customer several times myself with no return call which I was trying to reach her to let her know options to make payment.  There were two different numbers listed on the account.  I called one number one day and someone answered and said I had the wrong number, so i immediately called the second and same person answered and hung up.  So after several attempts to reach the customer myself, I decided to field visit the customer at her home, which she signed stating we can contact her there on her lease agreement. I am also the big man in reference to this complaint.  I knocked on her door three times and no one answered I knock again 3 times and dogs barked and a lady screamed through the door do you have a key? I said no she said then you dont need to be at my door.  I then asked mrs ****** to please come to the door to talk to me.  She opened the door and once I announced who I was she slammed the door in my face.  As far as legal We have the right per the lease agreement to file based on applicable state laws if the customer does not pay account in full or return the merchandise.  So the gesture of slamming the door in my face let me know she does not want to do either. If she wanted to try and set up payment plan she would have respectfully discussed the account with me as I was there to do.  

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 23007553
  
  I am rejecting this response because:

  This is not true. If someone called my phone, I would have answered because I called the store and updated my phone number when I got my number changed during the summer. The only call I had from Buddys was when the store called and I said I wasnt speaking to anyone at the store and he advised he will look into it. You yelled at my door and was super loud so that my neighbors could hear. I asked you if you had a key assuming you had to be from the leasing office to be beating on someone door the way you were. All I heard you say was manager. You showed up at my door at night, what woman will be safe when someone is beating on their door at night and screaming like a maniac. I dont even know your name. If you have been attempting to reach me by phone why dont I have a voicemail from you or any emails from you. Please show me proof where you sent me a email or left a voicemail. Also show me the several attempts you tried to reach ME by phone. I would gladly make arrangements, but dont show up at my door intimidating because that approach does not work for everyone.

  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 03/05/2025

  I was the gentleman you talked to on the phone with your initial complaint as well as the gentleman that come to your home.  I arrived at your home a few minutes before 6 o clock PM at which time the sun was still up.  I never got the opportunity to speak to you about anything more or less yell as you say because you rudely slammed the door in my face.  As I have been trying to do since your initial complaint, I want to help resolve.  I am available to set up a payment plan or set up a return for your merchandise if you would contact us.  If there is no line of communication, then we have to do what is necessary to resolve the account.  You can reach me for discussion at ****************************************** or contact the store at ************ and ask to speak with me ****** Box and they will get me the message to call.  I hope to hear from you to get your account back in good standard. 

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have spoken with the business and we have worked everything out to resolve the issue.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had good payment made every month on time in October of 2024 they said I had 2 pm left in one out of 3 merchandise that I rent from them I have a witness that heard them say that June July August September October November December of 2024 they changed my card 297 they said that was the correct amount. Come January of 2025 they said I still had four payments left on that same merchandise that they said two payments left and my payments went from $279 to $379 they've been calling my work they've been sending paper some work almost got me terminated they charge my bank at 19 times for different amounts and locked my bank out

  Business Response

  Date: 03/07/2025

  Please call the distract manager ************.

  Thanks 

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buddys employees are contacting other customers that I work with at my current job an telling them my personal information about my payment issues Im sick with a brain injury an theyre causing problems at my work due to informing other customers that are not my references abt what we have going for my contract I dont feel safe at work now because there been issues because of it hostile environments I asked ***** an the others to please stop telling my information but he has not I need to speak to someone above the Buddys store manager in **********

  Business Response

  Date: 02/19/2025

  Spoke with customer on 2/19/2025 and we came to an agreement the account would be paid in full and account would be closed with no monies owed.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The collection tactics of the threats, harassment with constantly coming to my home, are starting to stress me out a lot. Its taking a toll on my health causing so much stress and affecting my mental health. Theyre threatening to go to my apartment buildings office as well. Ive contacted my nephew a few different times to return the item in question, but to no avail. At this time I cannot pay anything towards this, and Im scared of buddys going to our building office, and me losing my place to stay!!!

  Business Response

  Date: 02/18/2025

  **** ******* Has communicated with our store in ******* and was able to establish a solution. 

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 14 2024 I entered a contract with ********* on ************ in ************. The contract was on time monthly payments with one month free (their promotion) in a 365 time period. When I went to make my 12th payment. I was informed that I needed to make another payment to own the merchandise. (That was 1 of two payments made in February 2025. I have done this promotion 3 different times with ColorTyme before & never had to make a 13th payment. No one ever called me to let me know the store name or rules had changed. So my understanding when I did go to the store & saw the change that my agreement was going to be the same.They never told me I had to pay more taxes(which is what ******** told me on February 10 2025)and/or pay for the month they gave me free.ColorTyme was sold to Buddys Home Furnishings which is the company that Im having an issue with.

  Customer Answer

  Date: 02/14/2025

  Buddy's took over my Colortyme.

  Business Response

  Date: 02/17/2025

  As explained to the customer, she only made 11 payments and not the required 12 payments to complete the agreement during the 12 month period. 1 payment was remaining and now the 12 sac has expired but we are willing to honor as long as the 12th and final payment is made no later than 5pm on 2/22/25.

   

  ***** ********

  ************