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Business Profile

Garage Door Repair

Certified Garage Door, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    garage door replacement on 8/26/2022 .certified garage door **** Deed restricted HOA GIVE A VIOLATION NOTICE ON 9/2/2022 STATED: VIOLATION TO BE CORRECT IN TWENTY FIVE (25) DAYS. I REQUEST TO CERTIFIED GARAGE DOOR **** TO MAKE A CORRECTION TO COMPLY WITH DEED RESTRICT HOMEOWNER ASSOCIATION FOR APPROVAL. CERTIFIED GARAGE DOOR *** HAVE NO RESPOND UNTILL NOW

    Business Response

    Date: 10/11/2022

    We replaced the homeowner's damaged garage door with the garage door make and model that he chose.  Per the homeowners urging, we were able to get his garage door replaced within 24hrs because his garage door was damaged beyond repair. It is not the contractor's responsibly to know each neighborhood's rules and regulations.  That is up to the homeowner.   About a week after we installed the door, the homeowner received notice from his HOA that the garage door he chose did not comply with his HOA's pre-selected garage door styles.  The homeowner did not take responsibility for this oversight and expected us to incur the full cost of purchasing and installing a second garage door.  We did not agree with him and filed a complaint with the BBB.    

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    Certified Garage Door, Inc.

Certified Garage Door, Inc. is BBB Accredited.

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