Complaints

This profile includes complaints for Harklinikken LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Harklinikken LLC

  4212 W Kennedy Blvd Tampa, FL 33609-2231

• 

  Harklinikken LLC

  4238 W Kennedy Blvd Tampa, FL 33609-2231

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company fraudulently charged my card several times after cancelling a subscription. I have three times cancelled the subscription, to be charged again. This is predatory and a known practice from this company. They offer a fraudulent medical consultation. They have consistently lied about orders, shipping time, and delivery. When I have pursued a refund, I have been lied to and misdirected to *** regardless of clearly documented shipping processes. When I have attempted to work with them directly, I have been lied to. I need BBB to step in for a refund.

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a three month subscription. In the first two weeks of using the product, my hair began falling out and is incredibly dry. When I called to cancel the remaining subscription, I was told I was locked in and could not change it. That will be an additional $500 billed to my credit card for a product that is making me bald. Its like requiring someone to buy cigarettes when they have lung cancer. I understand the subscription, but there should be extenuating circumstances when the product is causing you harm. Ive been in contact with them on the phone and they refuse to budge.

  Customer Answer

  Date: 10/14/2024

   I have heard back from the company and they resolve my dispute. This complaint can be closed. Thank you!

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within two weeks of using the serum, shampoo and conditioner, my hair dried out very badly and felt like a pile of straw. Within four weeks, it was untenable, and so damaged that my hair stylist had to cut 2.5 inches off of the length. Additionally, they do not make it easy to cancel the subscription. You cannot cancel it online and have to call the company. There are two options: one for existing customers and another for new customers. The option for existing customers went to a voicemail and it was impossible to get a human on the phone to cancel it. I tried calling five times. I had to opt for the new customer option in order to get a human on the phone to cancel my subscription. After $220 dollars and losing 2.5 inches of length because of damage in just four weeks, I DO NOT RECOMMEND this product at all.

  Business Response

  Date: 12/18/2023

  Hi *****,
  
  We are deeply sorry to hear about your experience with our products and truly appreciate your feedback. Upon review of your account, it does not appear you have had a consultation with us quite yet. We would love to extend a complimentary consultation with one of our Hair Specialists to see if there is anything we can do to help.
  
  We hope to hear from you soon, as we wish to make this situation right. Please let us know if there is anything further we can do to assist.
  
  Warm regards,

  ***************************

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 21017247
  
  I am rejecting this response because their products damaged my hair so badly in just one month of use that over 2 inches had to be cut off. I don't know how a consultation is going to help damage that has already happened, or how a consultation is going to give me back the over two inches that had to be cut from damage from their product. Also, they offer these consultations for free as a part of the subscription. At minimum, they need to make it easier for customers to cancel subscriptions. I had to call five times and kept getting a voicemail for existing customers. It was only when I opted as a new customer that I was able to get a human being on the phone and cancel my subscription. They also don't allow customers to cancel online. It's shady practices. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/03/2024

  Hello *****,
  
  We understand your frustration and want to be able to help however we can. Our products are very unique to others on the market in how they work and this is why we would love to connect with you during a consultation to properly and fully address your concerns. Kindly note we offer a 60-day return policy for all products excluding Extract, so it is still possible to return them for a refund on our website. However, we strongly advise meeting with one of our Hair Specialists before moving forward with a return as we feel this will be the most beneficial with your situation.
  
  Please feel free to reach out if there is anything else we can do to help.
  
  Warm regards,

  ***************************

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21017247
  
  I am rejecting this response because I was not offered the refund sooner and I am outside of the 60 day window they mention in their response. I would like the option to return these products even though I'm outside of the 60 day window given the extreme damage this caused to my hair, which again resulted in over two inches having to be cut off. Can they please advise if they will honor the refund, which they did not mention until after the 60 days had expired. I'd like some written documentation that they will honor the refund. It's totally absurd that they keep bringing up a consultant when clearly they cannot correct the damage their product already caused. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/10/2024

  Hello *****,
  
  We can of course honor a full refund, that is not a problem. We have sent over a return label to your email. Once the products are returned, you will receive an email confirmation regarding the refund.
  
  Please reach out to us directly should you need any further assistance.
  
  Warm regards,

  *****

  Customer Answer

  Date: 01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business does not list a full list of ingredients in their product in an easy to find way on their website claiming that the formula is "proprietary". I ordered their product, but then, thinking twice about it reached out to their customer service for a full list of ingredients. After this was sent I tried to cancel the order/ obtain a refund and they refused. The reason I wanted to cancel was because of the ingredient list that I found out about only after having to wait for customer service to get back to me. The ingredient list contains a top allergen (whey) and they are not specific enough about this in the details on their website. I think that their failure to be transparent about their ingredients, and refusal to ***** a refund is a dangerous business practice, and I would like to flag this.

  Business Response

  Date: 11/16/2023

  We appreciate your feedback and deeply apologize for the inconvenience. Kindly note Extract ingredients may vary from client to client, which is why they are not fully listed on the website. We have processed a full refund and sent over a return label to send the products back. If there is anything further we can assist with, please feel free to reach out. We are happy to help in any way we can.
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i reached out to company in late July/early August with questions about products. Then had my first consult with ***** in early August, explained my concerns about long-term hair loss from covid, asked for research about this topic. She heard my concerns and told me the treatment would support new hair growth... Invested:August 4th, paid $ ****** for the full kit October 4th, paid $ ****** for two more extract bottles Second consult was in early November, we spoke again. I told her that I did not notice any new hair growth and actually had experienced more hair loss than before using products. Again, I asked her for research company was doing on this topic. She explained research 'was under lock and key'.. I told her that I did not want to continue using the products.I called the company the next day with the same question on research and shared a bit on how I had been using products since August and also shared on my current hair status. The customer service said 'you should not be using these products if you are still experiencing hair shedding'...That was a vital piece of information that WAS NOT disclosed on the two consult calls I had with ******I called the company on 11/14 to speak to a manager and ask for a refund due to lack of disclosing this crucial information. I would never have invested in these products at the time I did had I been told that piece of information. She would not have a phone conversation, so I was given ******************************* email. I wrote her a lengthy email. The rep who was the middle communicator said they would refund me the restock of the extracts in October but not the original purchase. I am very discouraged and feel this was not handled in the integrity that the company tried to show publicly. I am requesting a refund for my original purchase. Thank you.

  Business Response

  Date: 12/06/2022

  Hi ****,

  I sent the following email on 11/15/2022, and I apologize but I don't remember hearing anything back from you after. You have my email and I'd be more than happy to discuss next steps. But, please read the below in case it was somehow missed.

  I am deeply sorry to hear about the disappointment with your Harklinikken experience so far and I also apologize for any miscommunication or confusion along the way.
  
  We believe every head of hair is unique, therefore, there isn't always going to be a blanket answer or treatment when it comes to hair loss of any kind. With the Covid-19 pandemic still affecting individuals to this day, we are treating each situation as a case by case basis, as Covid can be just one of several factors contributing to an increase in hair fall. We have found that with most cases of Covid-19 related hair loss, it is recommended to get started on the Extract as soon as possible to help combat the process of miniaturization (thinning). While the Extract cannot stop or prevent shedding as discussed in your consultation, many find the hair growing back in to be of a thinner and weaker quality from what they had previously. Our Extract is designed to reverse this process taking place, helping the new hair grow in thicker and stronger.
  
  Changes in medication, hormones, stress, vitamin levels, diet, or the environment are all possible causes of an increase in shedding. During follow-up consultations, your specialist may ask if there has been any changes from the last time they met with you to see if there could be any inhibiting factors to your progress. They will also take updated photos to track your results, as the beginning stages of progress can sometimes be hard to see when we look at ourselves in the mirror daily. We completely understand if you feel you do not see progress at this time, as it may still be early to see visible signs of results. Should there not be the results we are hoping for, your specialist may make adjustments to your combination if necessary along the way, taking any external variables into consideration.
  
  Unfortunately, we are unable to refund the order from this past August. Extract is typically non-refundable as it is hand blended for each individual, however, we have extended a one-time courtesy and refunded your order last month. We are happy to offer another complimentary consultation should you choose to continue with the program and hopefully further address some of your concerns. In the meantime, we have a couple of great articles on our website regarding Covid-related hair loss. I recommend checking them out if you are interested in reading more about what we have learned about the topic so far:
  
  https://www.harklinikken.com/blogs/blog/covid-19-and-hair-shedding-the-lesser-known-effect-of-the-novel-coronavirus?_pos=2&_sid=6c656efb1&_ss=r
  
  
  Please let us know if there is anything else we can do to help. We hope to hear from you soon.

   

  Warm Regards,

  ******* "*****" Chertack

  *****************************

   

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18513425
  
  I am rejecting this response because the the business was not transparent with their information when I made multiple efforts to receive answers to my questions within my consults and follow **** After early inquiries and questions during my two consults, there was not one mention that the extract should not be used during hair shedding. It was after those sessions that I called once again and spoke to a customer service rep when I asked about research they were doing with long term hair loss due to Covid and without her even knowing any other conversations I had with other consultants, she simply said you should not be using the extract if you are experiencing hair loss 

  That should have been a transparent statement and disclosure made in August when I had my first consult.
  

  Maybe I would have considered using these products after this period of time. But it makes it seem that there is no transparency and no acknowledgment of individual client concerns. 
   Despite the fact of Mindys generic email about other factors contributing to hair loss, she still did not acknowledge why I am asking for a full refund (other than each extract is customized). The information was not disclosed to me in the first consult.  I would not have invested any money at that time if I was clearly told you should not be using this product when your hair is falling out. 

  This leaves a very unprofessional where it is more about taking advantage of clients when they are in vulnerable states willing to invest into products without knowing all the information. 
  

  Again, I request a full refund from my August purchase due to lack of disclosure with information that I asked about. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/07/2022

  Hi ****,
  
  I would like to apologize again for the miscommunication regarding usage of the Extract in relation to shedding from Covid-19. As mentioned in my previous email, each individual's case with hair loss caused from Covid is unique and should be treated as such.
  
  The order that was placed this past August has been refunded. Please feel free to reach out to us directly if you need anything further. We wish you the best of luck with your hair journey.
  
  Kind regards,

  ***************************

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used products one time..got bumps all over my hair line. Allergic reaction..was told by company to stop using. They are refusing to refund my money. Also products will not last 2 months as told in advertizing..also no free consult as promised. I feel like they stole my money.

  Business Response

  Date: 11/30/2022

  Hello,

   

  This has been resolved as of 11.29.22

   

  Have a lovely holiday!

   

  Best,

  *****

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14/2022 I placed an order for Harklinikken extract, order #******, and paid $79.20 total. My order arrived on October 20, 2022 and I began using as suggested by the customer service person I later emailed. Each time I would use the product I would experience a headache, that was not there previously. I continued using the product until October 31st, just to make sure it was the extract that was causing the headaches and to see if the issue would resolve itself. The headaches continued, so I stopped using the extract. I emailed customer service on October 31st, for a refund, and was told I could not have a refund as the extract was specially made for me. First, I do not believe this bottle was made specially for me, but the fact that I spent $79.20 for a product that gave me headaches, with no refund is unfair. I was also told that the product could not cause headaches, but the ingredients (including alcohol) certainly can cause headaches. I simply want a full refund of what I purchased.

  Business Response

  Date: 11/03/2022

  https://www.harklinikken.com/policies/refund-

   

  We clearly state on our website what our return policy is and to contact us before if there could be an underlying condition.  
  

  The alcohol that is in our product is a byproduct of our fermenting process of the plant components.  
  it also assists with the interaction between fatty acids and plant sterols. 

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18350192
  
  I am rejecting this response because: These headaches are not from a prior condition. There was no way for me to know this product would cause me to have headaches from it.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/07/2022

  *****,

  As a one time courtesy we will refund your order purchased on October 14th.

  We are truly sorry that we have not lived up to your expectations. We know that treating hair loss is one of the most challenging areas in the world of beauty, and can be a very vulnerable experience. 
  
  We always strive to provide every client with personalized care, kindness, and respect. Although we werent able to continue with you on your hair journey, we truly wish you the best.
  

  
  

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************