HMOs
WellCare Health Plans, Inc.Headquarters
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Reviews
This profile includes reviews for WellCare Health Plans, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 251 Customer Reviews
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Review fromLaura B
Date: 09/13/2024
1 starLaura B
Date: 09/13/2024
worst healthcare insurance company ever, Doesnt want to pay for a brace for my right knee, which is due to arthritisWellCare Health Plans, Inc.
Date: 09/20/2024
Hello.The plan has made several attempts to contact the member/complainant regarding their concerns and have been unsuccessful in speaking with the complainant.Review fromChristine V
Date: 09/10/2024
1 starChristine V
Date: 09/10/2024
If I could give a 0 rating I would. My mother died on July 1, after no less than 7 phone calls and sending information to them, jumping thru their endless hoops, I was told today she would be paying for the month of July and there would be no refund. Over 2 months after her death. Their customer service is based overseas and those representatives only know how to read from a card, they do not listen, they ask repeated questions. I would not recommend this company to anyone for any reason EVER!!!WellCare Health Plans, Inc.
Date: 09/13/2024
Good morning, we requested additional information from the complainant , we are in need of the member ID to address the concerns, the complainant replied " I am more than fine with WellCare. I am not jumping thru one more hoop. I have written my review and am DONE!" The plan is unable to continue this complaint, thank you.Review fromj. o.
Date: 09/05/2024
1 starj. o.
Date: 09/05/2024
Awful. Ridiculous security. Make you change your password o 12 digits every time you log in! Farmed out operators that barely speak English! When you call you will be transferred and on hold a min of 5 min or more lie 1/2 hour.WellCare Health Plans, Inc.
Date: 09/13/2024
Hello. The plan has made several attempts to contact the member/complainant regarding their concerns and have been unsuccessful in speaking with the complainant.j. o.
Date: 09/17/2024
NO attempt was made to contact. Just an inept, poorly run company with money as its ONLY motivation. The 'kmarts' of insurance.Review fromPam R
Date: 09/03/2024
1 starPam R
Date: 09/03/2024
Don't sign up They will not pay your hospital care if out of state They will tell you great stiries to get you to sign up. LiesWellCare Health Plans, Inc.
Date: 09/05/2024
Good morning,
Thank you for bringing your concerns to our attention. We would like to assist further with the issues you've experienced. Unfortunately, we were unable to locate your account based on the information provided. We have sent you a direct email to gather additional details and better assist you.
Review fromS. S.
Date: 07/25/2024
1 starS. S.
Date: 07/25/2024
I just wanted to go paperless for my ***'s. Went to website as instructed on my paper *** which was wellcare.com/PDP. Found nothing about paperless. Kept looking, nothing. Called # to get this done. ***y were closed. One hour of wasted time. Called 2 days later, 7/25/24. CSR wanted my wellcare #. I said my ******** ID number on *** was ########. She said that's not it. I said it's the only number on the **** She wanted me to get my Wellcare card which was not right with me. I did hobble to the kitchen and brought it back to where my phone was and looked. It was the same dang number as on my ***!!!! THERE WASN'T NO LETTER IN THE NUMBER!!!!! She then had to verify my info. Finally, she asked what I needed and I told her I wanted to know how to request paperless billing. She then said she had to transfer me to another ***** What the heck??? *** *** said if I called the number ##########, I could get paperless ***'s. Going to Wellcare.com/PDP or calling that number were both LI**. BIG MISREPR**ENTATION!!! NO PAPERL**S ***'S. *** **** she sent me to was ExpressScripts. By then I was so angry and frustrated and I was yelling at the ** rep. *** *** was a big LIE!!!! Wellcare needs to quit lying to their members. ***y need to fix the *** so it says ExpressScripts, not Wellcare for paperless. *** rep I talked to said she had received similar companies, but yet Wellcare does nothing to change it. ***y don't care about their members!! So, in a nutshell, you have to spend quite a while trying to find paperless on Wellcare's site which is futile, then you call the number on the *** and whoever answers has to transfer you to Express Scripts because they don't give you THEIR direct number and make you go through hoops to get what you need. It was so frustrating dealing with this inept organization. I still haven't got my paperless billing because this entire situation has exhausted me.WellCare Health Plans, Inc.
Date: 08/06/2024
Hello and Good Afternoon, We sincerely apologize for the dissatisfaction you experienced during your outreach to ***************** We understand your frustration, however when a member would like to set up an electronic EOB or also referred as paperless you must be transferred to Express Scripts for assistance. You may also reach them directly at Express ************************** **************. Multiple outreach was made to ****************** with no response, messages were left with my callback number. Again, I sincerely apologize for the dissatisfaction you experienced. Thank you.S. S.
Date: 08/08/2024
I also had tried to contact them and left messages. We finally connected today, but they did not resolve my issue about the *** having erroneous information, even though other people had also complained. Bottom line, the *** did NOT state to contact Express Scripts, rather it said to contact Wellcare. Clearly, this is misrepresentation and I felt they were not going to make any effort to correct it.Review fromSteven K
Date: 07/19/2024
1 starSteven K
Date: 07/19/2024
Health care scam and my elderly mother with Alzheimers did not and cannot sign up for anything without my approval!I called time after time to remove her from their system and bogus account with no success!They keep asking to speak with my mother and to send them my POA to them, which I will never do!Don't be a victim of these deceptive scammers and they will scam you! Donot send any legal paperwork to them as you will be scammed further!My next step is to file a police report since my elderly mother was mysteriously signed up without my knowledge and she has Alzheimers!WellCare Health Plans, Inc.
Date: 07/22/2024
Dear Steven K,
Thank you for bringing this matter to our attention. We are sorry for any inconvenience that your mother have experienced. We reach out and tried to resolve the issue as quickly as possible, but without requested information we can not fully investigate.
If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Myra DReview fromMichelle L
Date: 07/01/2024
1 starMichelle L
Date: 07/01/2024
I work at a doctors office in referrals. I can't find any specialists in the ************* area, that will accept this insurance. DO NOT BUY WELLCAREWellCare Health Plans, Inc.
Date: 07/02/2024
My name is *******, we received your review regarding the health plan.To further research your case, we need more information. Please contact me at ************ and reference case number PRC-*****.Review fromSteven K
Date: 06/06/2024
1 starSteven K
Date: 06/06/2024
LOUSY LIEING RIP OFF company. I cannot believe that they advertize on TV and then rip off people. And now they have change their name because of their BBB "F" rating. So beware of this rip off company. They have contacted my wife only to give her a profession run around. They will not take responsibility for the agences that sell their rip off policies. They tell you that there is "no co-pay" !! I just got a bill for over $5000 of their co pays. So buyer beware. I wish I could give and negative rating... -10 stars!!!WellCare Health Plans, Inc.
Date: 06/17/2024
Hello. We apologize for the dissatisfaction that you experienced. The plan has made six email outreaches to the complainant regarding their concerns and have been unsuccessful. We have not been able to locate an account for the member either, as this was not provided in the complaint.Review fromLL H
Date: 06/04/2024
1 starI called WellCare on 31May to cancel my disabled brother’s plan because he moved out of the county and coverage area. He needs medical attention and to move to regular Medicare. WellCare held me on the phone for 3hr24min. Gave me a reference number and said it would take 24 hours to process the cancellation. Called back Monday to get confirmation and was told it takes 5 to 10 business days and was given a second reference number. Tuesday I called back to confirm Mondays conversation to make sure the cancellation was going to be retroactive to 31May. I was advised on Tuesday that ot would not be canceled effective 31May but the end of June. Extremely bad customer service. Put you on hold forever and agents are from another country. You can barely understand them. Also, told I would get a call back from supervisor. WellCare comes up on caller ID and when you answer, they hang up. 3calls from them Friday night. All hang ups. They do not want to talk to you.Review fromDurwood S
Date: 05/30/2024
1 starDurwood S
Date: 05/30/2024
Poor communication from Representatives on the phone. It appears they need new management that has the common sense to screen the people that you talk to. Every time I call I get some Foreigner that I can barely understand. What's wrong with the management of this company? Any manager with some common sense knows that the people they put on the phone need to speak good English. Not this broken English c*** that they pay their cut rate employees. Not impressedWellCare Health Plans, Inc.
Date: 06/10/2024
Hello and Good Afternoon, We sincerely apologize for your frustration when contacting customer service. If you experience any language barriers when calling we do encourage our members to ask for a US agent at which point you would be transferred. Thank you!
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