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Business Profile

Insulation Contractors

Smart Efficient Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insulation Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ***** and I did an assignment on benefits because of the enormous damage done to our house due to wind and rainstorms with Smart Storm Solution. However, we were unaware and misinformed as to what we were doing. When we signed that agreement, we were unaware of any allegations, complaints, and litigation. Smart Storm Solution has breached and misused their authority in representing us by holding the funds for over six months without contacting the homeowners (***** and ***************************) and mortgage company (Newrez - C/O PHH Mortgage). This behavior has been harmful and resulted in mold and mildew throughout the first floor of our home, which never would have occurred if the funds and contractor had contacted us concerning repairs. I have called Smart Storm Solution and their attorney over *********************************************** repairs. I respectfully request that a ********** Insurance agent check my policy to see if I have the right to sign an Assignment of Benefit Consent form.Smart Storm Solution has violated the assignment of benefits by not advising us of our rights to rescind the option of assignment of benefits within 14 in writing.Smart Storm Solution should have commenced or notified us of commencement within 30 days. Smart Storm Solution should have informed us of the funds received and repairs, and no work has ever been performed at my residence. Therefore, I request permission to rescind this assignment of benefits contract from Smart Storm Solution.Smart Storm Solutions have had our claim money for over six months, as verified by ********** Insurance claims, and no work or response within the last six months. I respectfully request permission to rescind the assignment of benefits from Smart Storm Solution for failing to commence or do any substantial work after over twenty-six attempts to contact them. Our residence has suffered harmful amounts of mold and mildew over this period of time.

Smart Efficient Solutions is NOT a BBB Accredited Business.

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