Business ProfileforA-1 Insurance Direct Inc

On 5/10/24 I've purchased a Progressive auto policy over the phone with agent *********************** (ext 105) while being at the dealership buying a car. I told him clearly what coverages I had with ***** and what premium they quoted me - I was looking for less premium at the same coverage. He did NOT state what level of coverage he was selling me, only stated the premium at the time of purchase. Yes, I did NOT read any small print of documents what they sent me via Docusign while I was at the dealer. Once I got home same day, I saw coverages that the agent sold me, quoted from Progressive app what it would be with my requested coverages and it went up from $1058 to $1900+ which was almost DOUBLE amount. I immediately switched back to Geico, called Insurance Direct to cancel their policy. My agent **************** was inaccessible on his extension since the moment of him selling me policy, and the phone was answered by another agent (ext 120). I emailed her the Geico binder, we signed a cancellation form and I was assured that I would get a full refund since I had that policy only for couple hours.On 5/15/24 my policy is still active with Progressive. I called Insurance Direct back. My agent (ext 105) was still unavailable, and I was transferred within their agency between 2 other different people. They told me that they will refund me $1058 Progressive premium but their agency fee $36 is non refundable. I called Progressive main line directly on 5/15. Their customer service confirmed that they didn't receive anything from Insurance Direct about my cancellation u until present moment. I forwarded them again my Geico binder and cancellation form from Insurance Direct. They will be refunding me their premium within 10 business days but I am seeking for a FULL refund including $36 fee from insurance Direct - they did NOT disclose coverages over the phone during the sale ,otherwise I would NEVER purchase the policy at the correct premium $1900 with the level of coverage I requested!