ComplaintsforAllied Trust Insurance Co.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied for a homeowners insurance policy and was sold a split policy through Magnolia Home and Auto in Metarie, ** who sold ** a Citizens policy which covered wind and hail and a Allied Trust Insurance Company policy which covered everything else. I was never told that Allied had $200 policy fee, and they canceled my policy due to "underwriting concerns", with the cancelation going into effect 3/21/2024. I had no choice but to seek coverage elsewhere. I found someone to cover us so we didn't risk lender placed coverage, and to make sure we were covered. We set our new policy up right away, and were told by an Allied rep that since we did not wait it out until their cancelation date, we would not be getting our $200 back. This makes no sense to me as they didn't want our business anyway. They are the ones that gave us a termination date only because the law requires them to. We paid them $712, and were told via email that only $454.00 would be returned. We haven't received that yet, but we would like our money back entirely. They charged us $712 for the year, of which is a $200 policy fee then charged us in "day increments" with each day costing $1.40 - so our total fee was $57.40 for the 41 days insured before they canceled us - we are still owed $654.00. Our desired settlement is just getting our policy fee back of $200 (the uninsured portion) and the aforementioned refund of $454 that we were told was being sent - Total refund should be $654.00

  Business response

  03/08/2024

  We have provided the information to the insured on how to follow up for the questions in regards to the refund amount.

  Customer response

  03/12/2024

   
  Complaint: 21376124
  
  I am rejecting this response because: Your representative told me that the only way I can get a refund is to get the agency that signed me up, and then was forced to cancel me...to lobby for my refund. That's not right. They didn't get to keep my business so there is no monetary gain for them, just work and the agent shouldn't have to fight this for me. He isn't my friend. I am advocating for myself and I want my $200 back.  You didn't earn it, it's a policy fee and you didn't give me a policy. You cancelled it. Give me my money back. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a fire at my home on 19 Aug 2023. My insurance company accepted a proposal between Elite Content Solutions of *****. The contractor (Elite) scheduled a pack out to remove my salvageable and non salvageable items from my home. They were hired to clean my salvageable things and store them until my home was restored to living conditions. Since my home is now restored and I am ready to move back in the insurance company is claiming that they arent paying until they receive the requested documents from Elite. I have spoken with Elite Contents and they said they have sent all the documents regarding their work. So basically, the insurance company is dating one thing, the contractor is saying something totally different and they are unable to make amends. No one is doing anything. The insurance company said its between Elite and myself. However, the insurance company authorized them to begin. My daughter and I have been displaced since Aug 19th. The insurance company said they will not continue extending the hotel room. So now, Ill be moving back in without my basic things.

  Business response

  01/29/2024

  In response to the insureds complaint we have sent the insured an email communication which attached the email exchange between Allied Trust and her contractor. The contractor was provided with specific questions and has not yet responded. The contractor is not a perferred vendor of Allied Trust and the agreement for repairs is between the insured and her contractor.  Allied Trust has attempted to facilitate resolution of the disputed items and has not had cooperation from the insureds chosen contractor.  The undisputed portion of the invoice has been paid. In our communication to the insured we have outlined the specific questions that are in need of a response in order to facilitate resolution. until we receive the documentation that we have requested we are not in a positon to make any additional payments

• Initial Complaint

  10/06/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  My house was a victim of Hurricane Ida, 8-29-21. Allied was notified of a claim due to destructive winds of a category 4 hurricane. They sent a field adjuster promptly on September 6, 2021. Derrick the adjuster did his assessment and filed a report with Allied Trust. The claim was turned over to AllCat Team 5 according to Allied Trust. It is now October 6, 2021 and neither AllCat Team 5 or any representative from Allied Trust will return my calls, emails, or send any correspondence whatsoever to acknowledge my claim or any resolution. This house is covered in tarps like the day after wind damage while most other insurers settled damage claims with neighbors forcing me to cover all damages totaling 10s of thousands out of pocket to make the house capable to be rained on again without causing more damage. No calls after 7 messages left is unacceptable for any private or public entity without consequences. This is poor business practice and the public should be made aware of this.

  Business response

  10/27/2021

  Consumer Response /* (2000, 10, 2021/10/22) */ The company has contacted me to resolve the matter coincidently the same time this was sent to them.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩