Complaints

This profile includes complaints for Slide Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slide Insurance Company

  4221 W Boy Scout Blvd Ste 200 Tampa, FL 33607-5745

  
• 

  Slide Insurance Company

  1501 Lady St Columbia, SC 29201-3401

• 

  Slide Insurance Company

  PO Box 1779 Columbia, SC 29202-1779

• 

  Slide Insurance Company

  1501 Lady St Columbia, SC 29201

• 

  Slide Insurance Company

  PO Box 1779 Columbia, SC 29202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 3, 2024 our heatpump was replaced due to damage ( power surge) caused by Hurricane ******. Have submitted all asked for documents to Slide Insurance adjusters and inspection survey was performed.Have asked numerous times for settlement and keep being put on hold, being hung up on, call back promises ( which never happen).Finally get in touch with the adjuster and informed the claim is still under review. Additional Slice Insurance has telephone operational issues. I dont know if that is true or just an excuse and additional stall tactics.Please inform Slide to settle our claim immediately! And stop all the bad ***** ***** ********** NOT RECOMMEND THIS COMPANY AND GIVE A ZERO (0) review rating.

  

  Business Response

  Date: 04/29/2025

  We appreciate this feedback. It looks like the claim has been resolved. If you have any further questions,please reach out to Slide Claims. 

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:I am filing this complaint against Slide Insurance due to their failure to issue a refund that has been owed to me since October 2024now over five and a half months ago. Despite repeated contact and multiple verbal promises that my refund check was on the way and would arrive in 710 business days, I have yet to receive any payment.Complaint Details:Since October 2024, I have contacted Slide Insurance numerous times via phone regarding a refund I am owed after canceling my policy. Each time, I have been told the refund is being processed and that it should arrive soon. This promise has been made repeatedly for over five months, yet no check or electronic payment has been sent.I have requested alternative forms of payment (such as a wire transfer or ACH), but my requests have been ignored or dismissed. I have documented my calls and can confirm that not a single representative has followed through or provided a meaningful update. There has been no accountability, no urgency, and no ************* this point, I believe Slide Insurance is acting in bad faith by withholding funds that are rightfully mine. The company has provided no valid reason for this delay, and their failure to act is causing me unnecessary stress and financial inconvenience.Desired Resolution:I am requesting the immediate release of my refund, either via a secure electronic transfer or certified check, along with written confirmation of when and how the refund was processed. I also request a formal explanation of why this issue was delayed for over five months and what actions have been taken to ensure it will not happen again.

  

  Business Response

  Date: 04/30/2025

  We understand your frustration and were pleased to note that your refund was successfully delivered to your residence.  Prior to that, we had mailed refund checks three times via regular mail, only to hear from you that they were not received.  We appreciate your feedback and are using it to improve our policyholder experience going forward.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slide Insurance has been holding $2641.00 for 2 months with no refund information. I have attempted to get in contact with a customer service agent almost everyday for the past 1 month and no one will get back to me. No one will pick up the phone or answer my emails. My agent filed a formal notice of cancellation on February 26, 2025. I have been requesting the status of my refund everyday. I was told that it could maximum 1 month to process and mail the refund. Today, I called again and held on hold for over a three hours. On the second call, I chose the option to leave my number and get a return call by 6:30pm that day. I still have not received a return call. I was told by my agent that check was processed should have been mailed. As of today, April 7th, I still have not received a refund check. Almost 2 months and no check! This is a lot of money that I am paying a fee because of this.

  

  Business Response

  Date: 04/18/2025

  We appreciate this feedback. Our policyholder experience is very important to us, and we are going to investigate further the information you have shared.  As we explained to you on the phone, we could find no prior notice that you wanted to cancel the policy, and we thank you for sending us the documents needed to get it processed.  Your refund is on the way to you today.  Please let us know if you do not receive it within the next 10 days.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my home owners policy due to the surgery in cost to renew for another year. I am do a refund check of over ********. This money is due to my Mortgage company to be applied to my Escrow account. My mortgage increased monthly due to the now Escrow shortage I now have. I call SLIDE and always have to receive a call back. They keep giving me the run around as to when they will send refund check. This is definitely not ok and I am owed what's due to me

  

  Business Response

  Date: 04/18/2025

  We appreciate your feedback and have confirmed that the refund check was sent and has cleared.  Please let us know if we can of any further assistance.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had home damage during Hurricane ******. Made claim, adjuster came out, took pictures and made his report in a timely manner. Recieved one call to submit a receipt for a fallen tree and then crickets. We need to fix our home and get the fence off our neighbor's property. It has been over 6 months. Luckily, we are able to reside in our home, but unfortunately now, making a claim to Fema has run out due to the insurance not replying back.

  

  Business Response

  Date: 04/09/2025

  We appreciate this feedback and have referred your concerns to our ***************** team.

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slide insurance was over paid by my previous mortgage company Mutual of Omaha by $10,000 last year June 2024. Slide was past to me by Citizen insurance. I recently found this out after my last escrow analysis from my new Mortgage Company Freedom Mortgage company. I canceled my insurance and is due $3,2771.00 plus the past amount of $10,000.0 its as been almost 6 weeks after being told that the checks in the mail. I am not able to reach them by phone and my email messages are not answered. This has cost my mortgage payment to be unaffordable and possible put me in a situation that I may foreclose on my home as a Veteran.

  

  Business Response

  Date: 04/10/2025

  We are pleased to note that both refund checks were sent and have been cashed. We also value our policyholder experience highly and will use this feedback provided to improve our processes and service. 

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled home policy on Feb. 18th (2025). Was notified that my agent (through the **** that the rerfund was profcessed on 3/1/25 -for $2,521D.60. It has been over a month since the cancelation, and no refund hsa been received.,

  

  Business Response

  Date: 04/01/2025

  Thank you for your feedback.  We take the challenges you experienced very seriously. Efforts are underway to correct this known issue regarding refunds, and we appreciate your patience as we work to get it resolved.  We did send the check on March 18, 2025, and our records show that it has cleared. Please let us know if you need anything further.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Policy number Sic3204728 1-3 at 10:20am ****** He's checking with accounting. Said they never received proof of insurance. Resent it and verified. Said he would call me to verify payment has been sent. He never called 1-16 ****** $1,472 being sent followed by $7071 to replace damaged shortly after. Lies 2-18 spoke to ******* Passing along to accounting again. 45 minute call. Same lies 2-19 ***** Recorded Call She stated it typically takes 5-7 business days. Also spoke with her on 12-3-24 and she remembered me.2-26 11:43am Yas Stated $1472 check mailed 2-26-25 This is the wrong check. I requested the check for $7071 be reissued. Update. Have not received $1472.00 check as of 3-17-2025 3-5-2024 10:50 am ****** Stated $1472 was mailed out last week on 2-26-25. Provided my email to receive an update as to when the $7071 check will be mailed out which if on the same timeline as reassuring the $1472 check should be this week. Update. No one ever called me back or emailed.3-11-2024 5:13 pm ***** call recorded.Same bs. Get a supervisor was requested. Actually got a supervisor on the phone this time. **** the supervisor who is the only **** employed at Slide said she would call me tomorrow that this would be resolved with a check for the full $8543.00. I offered to pay for overnight shipping. They said they needed to get a price and would call me back to arrange. I was not nice as this had been so frustrating. Update. **** never called me back 3-12-25. Called for ****. 10:51 am Call recorded as she has not called me back yet. Lady I was speaking with said she would have her call me once they had an update and that the payment which se stated was being expedited. Update 3-17-35 No one called me back 3-17-25 ****** recorded call Left policy number name and phone number for supervisor **** to call me back. Was instructed she would call back today. As of 7:57pm she has still not called back for the second time. Originally spoke to her on **************!!!!!!

  

  Business Response

  Date: 04/18/2025

  We are sorry to hear about this policyholder's experience. We have confirmed that the refund check was overnighted and delivered to the policyholder's doorstep on 3/21/2025.  

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although it took me filing a Better Business Report to get my money back and over two months of calling. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 2023, Farmers sent me a letter stating they were no longer providing Homeowner insurance and provided me with the name of another insurance company Slide. Slide sent me a quote far higher than my current policy, so I went to my agent and they found another provide, Security First. I signed all the documents and agreed to purchase the policy from them, effective April 2024 thru April 2025. Jan 2025, my mortgage company informed me after escrow analysis there was a huge shortage in escrow. At this time I discovered Slide, without any documentation or signed documents requested a payment from my mortgage provider. I immediately called Slide and cancelled the policy effective April 2024, received a letter confirming the cancellation. Called and asked for the status of the refund and was told it was mailed on February 18. Called them Feb 26 and was told it was actually mailed February 21, Called Mar 6 and was told I should receive it any day, called Mar 10 and as told the same thing. Mar 17, called and was told they were having problems with postal service delivery refund checks. Ask if they could cancel check and reissue, they said yes, but, it could take several more weeks, asked if they could overnight the check and I would pay for the delivery, they took my cell number and email and was told someone would reach out, I ask when will they reach out, today, tomorrow or next week, they said they didn't know.

  

  Business Response

  Date: 04/01/2025

  Thank you for your feedback.  We take the challenges you experienced very seriously.  We have corrected this known issue, and have confirmed that your check was mailed on March 17, 2025.  Please let us know if you need anything further.

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Note: The check was mailed post BBB complaint filed. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a letter from Farmers Insurance that stated they would be leaving the state of Florida and our policy would not be renewed. The letter also stated that we would have the opportunity to migrate the policy to Slide. We then received a letter that stated our policy was extended through May 17 with Farmers Insurance. We had a negative experience with Slide when they purchased St **** a few years back and had no interest in being insured through them, but since we were insured through May 17th, the need to shop for alternative insurance was not immediate. To our surprise, we received a notification from our mortgage company that a payment had been released to Slide January 29, 2025. We immediately called the mortgage company (Mr. ******* to inquire why this was done because we did not authorize a policy with Slide. They stated they received a notice from Slide that we had established a policy with them. We asked for the funds to be pulled back and they said unfortunately, payment was made in bulk and recalling the payment would mean reversing it for many customers and we would need to work with ********************** directly. They tried to make direct contact, but Slide has blocked their number and they are unable to make contact with them. I wouldn't believe this to be the case, but the agent had us on the line so we could hear the message. We called many times (all with one hour plus wait times) and also emailed. They claimed they never received payment. Finally on 2/27/2025, they confirmed payment and stated refund would be mailed on 3/6/2025 (attached). We still have not received this payment. We are looking to apply this payment to new insurance and are seeking the funds due to us. First we didnt authorize this policy, second it should not take 2 months to receive a refund to a policy that we never authorized. We expect immediate refund of payment that was unauthorized. We have no interested in being insured through this company and would never recommend them.

  

  Business Response

  Date: 04/28/2025

  We appreciate this feedback and have confirmed that the refund check has been received and cleared. We wish our former policyholder the best in the future. 

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******