ComplaintsforSlide Insurance Company

• Initial Complaint

  04/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  UPC WENT UNDER AND SLIDE INSURANCE AT P*O*box ***** ***** *** ***** took over for my homeowners insurance policy #uhf ******* 02,with upc insurance i paid every month by computer thu bank on line banking on line* SLIDE ONLY WANTED ME TO SEND A CHECK which i did due 4-10-23 to date they have not cashed it ,so i sent another check for $173*91 on the 4-18-23 never cashed or credited my account * so on 4-21-23 i spent $10*00sending 2 day service to p*O*box ***** ***** ** ****** for another $ 173,91 for june * After all that when the mail i received a letter on termination effective 04/28/2023 at 12:01 am * i contacted SLIDE AND TOLD THEM I SENT CHECKS MORE THAN enough, agent told me to wait another week as they were slow in cashing checks *meanwhile, i do not WANT MY INSURANCE TERMINATED NOT my fault they did not cash checks*I was told to send checks at bottom of invoice to SLIDE INSURANCE COMPANY P*O*BOX *****, ***** ** *********** phone # for SLIDE is ************* Please contact them to not TERMINATE MY INSURANCE AS I HAVE A REVERSE MORTGAGE* THANK YOU --************************

  

  Business response

  05/01/2023

  We greatly appreciate being notified of this situation.  Our commitment in acquiring this policy from United Property & Casualty (UPC) was to ensure no lapse in the policyholders insurance protection.  We apologize that the transition resulted in concern on the part of our new policyholder.  We are pleased to report that all of the referenced payments have been accounted for and we have been in touch with our policyholder to make certain that all is resolved to his satisfaction.  If he has any further questions or concerns, we are prepared to address them. 

• Initial Complaint

  04/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We canceled our policy with UPC in February and did not purchase a new policy with Slide. However, Slide sent a bill for a new policy to our mortgage company which was then paid. We now have to jump through hoops AGAIN to cancel a policy we DID NOT purchase in order to get a refund to send to our mortgage company to reimburse our escrow account. This is completely unacceptable. Do not do business with this company. We are filing a formal complaint with the regulatory board.

  

  Business response

  04/14/2023

  We appreciate you bringing this matter to our attention.  Slide is committed to providing outstanding service to our customers and the ******* insurance market at large.  That commitment was the basis for acquiring UPC policies and ensuring that policyholders did not experience any lapse in their coverage.  As in this case, this meant that a new Slide policy was issued as of the expiration date of the previous UPC policy.  This ensures that insurance protection is in place for those consumers who need it to continue uninterrupted.  It also means that when the premium is being billed to a lender for payment, an invoice will necessarily be issued to that lender.
  
  As in this case, we understand that not all consumers want to have insurance with Slide or have secured coverage with other carriers.  We have, accordingly, cancelled the Slide policy as of the effective date, as requested. 

  Customer response

  04/25/2023

   
  Complaint: 19932463
  
  I am rejecting this response because:

  Slide Insurance has sent ANOTHER bill to my mortgage company for $3099 for a policy we DID NOT purchase. This is for a policy due to go into affect on April 27, 2023. Please IMMEDIATELY cancel this bill to my mortgage company so that it will not be paid, as it is already in pending status. Also, a refund of $3198 for the prior policy that we did not purchase still has not been received by me or by my mortgage company. Notice of Cancellation was received, but no refund.

  
  Sincerely,
  
  ***************************

  

  Business response

  05/01/2023

  Our records indicate that we did receive a payment from the policyholder's mortgage company in the amount of $3,189.00, after cancellation of the policy had already been processed.  A refund of this amount is, accordingly, being issued.  

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Slide Insurance took it upon themselves to send a request for payment to my home loan lender without permission, request or any other form of communication. They requested $5,700 be paid by my escrow account without a single letter or communication with me. I did not request nor want Slide Insurance. My current insurance is $1500 per year and this company sent a request for $5700?? It makes no sense. I called to cancel my insurance policy that I didn't ask for and their employee on the phone spoke over me then hung up. I did not use any abusive language whatsoever. I called again and their employee told me I cannot cancel the policy without sending a signed letter to their company requesting to cancel the policy. Yet they were able to create a policy without my knowledge? This company should be ashamed of their tactics, I can only imagine the number of ********** who received their home payment to see a $500 increase for an insurance company they didn't ask for.

  

  Business response

  04/06/2023

  We appreciate you bringing this matter to our attention. Slide is committed to providing outstanding service to our customers and the ******* insurance market at large.  That commitment was the basis for acquiring UPC policies and ensuring that policyholders did not experience any lapse in their coverage.  Since the consumer stated that he did not wish to have insurance with Slide, we have cancelled the policy at inception and issued a premium refund in full.
  
  UPC policies that transitioned to Slide during its acquisition did so with rates unchanged for the remainder of the policy period. Renewal offers, however, are based on the rate filings and forms approved by the ******* Office of Insurance Regulation (*********************).  We at Slide understand that at any given time consumers may find rates that are lower or higher than ours.  We stand ready to reach out to our customers and agents to review their policy details, coverage and discounts to make certain they are receiving all credits for which they are eligible.

   

   

• Initial Complaint

  03/16/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Slide insurance will not let you change agents of record. The agent assigned to my Homeowners insurance is an independent agent who keeps changing names and does not respond to any contacts about my Slide policy. I contacted Slide to change agents with no resolution. Slides' response is to cancel the policy and renew with another agent because the agent can only change/or release the policy. We all know that is not a good idea in ******* due to the insurance crisis and the high likelihood of not being able to get a new policy or more likely an increase in cost. The Office of insurance does not govern the agent and could not help me. Slide insurance is not a good company to be with and I would hate to see if I made a claim.

  

  Business response

  03/22/2023

  Slide has accommodated the consumer's request and regrets any inconvenience we may have caused.  

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/6/22, the water heater from 1806S, the unit above mine, ruptured, sending untold gallons of water into my unit below, subsequently damaging an estimated ********************************************************** July of the same year. Slide Insurance's client in 1806S filed a claim under his insurance. Slide has denied the claim indicating they "did not see any evidence of negligence" on their clients part. I don't know about negligence, but his water heater caused the damage to my flooring. I was definitely not negligent in my duties. I have attached two document for your review. One is the bill I have already paid for removal of the damaged plank in the wet area, as well as, drying of the underlay on the floor. I am also attaching the estimate to remove and replace the required planks to bring the unit back to previous standards. I want Slide to pay for the repairs. What is insurance for of not for something this simple?

  

  Business response

  01/16/2023

  We understand the disappointment and frustration expressed by the consumer regarding the findings of the investigation into his claim.  As has been carefully explained and confirmed in writing, however, our obligation under liability coverage is to pay claims for which our insureds are legally liable. Although the leak originated in the insureds unit, our insured is not automatically responsible for damages to the consumers property, and we have found no evidence of negligence on the part of our insured.  Of course, we will be pleased to explain our position further with the consumer should he wish to contact us.  

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company absolutely will not call back or answer voicemails. My Claim #SL22205031 has been approved, but we have not been reimbursed the roof replacement cost after Hurricane *** (3 months ago). We have disputed the claim settlement for the roof from day one. Slide then told us to get an estimate for the repairs. Since then no one from Slide will talk to **. Initially an adjuster from ***** hired by Slide looked at the roof and wanted to settle with 55 shingles being replaced. We have had 2 different local reputable contractors inspect the roof and laughed at the idea of changing 55 shingles. Both companies told us a re-roof would be required for the repair. Our claim has been transfered multiple times to 5 different claims agents, 2 team leaders, 2 supervisors. None will return calls. Everytime I call "they are on the other line"...all day everyday they are on the other line and never call me back.

  

  Business response

  01/18/2023

  We at Slide Insurance Company understand that the claim process can be frustrating at times for our insureds, and we always strive to keep remain in contact and keep them informed along the way.  When unsuccessful reaching the insured by phone, we have attempted to leave a voicemail and send emails when appropriate.  Upon being notified of this matter by the BBB, we contacted the insured again, explained the claim process and instructed him regarding what is needed for us to review his claim regarding the roof.
  

  All claims are handled through a team effort, involving desk examiners working in tangent with field claim representatives, in addition to external participants.  As a claim evolves, utilization of different personnel is a key component to ensuring that we are addressing specific needs as they arise. While we regret any frustration it may have caused the consumer, this approach vastly improves and expedites the handling of the claim.
  

  We will continue to work with our insured to resolve his claim efficiently and in good faith, adhering to all policy terms, conditions and limits, as well as any applicable regulations and statutes.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We have had a claim with Slide from hurricane **** after two months they finally issued checks, we deposited them in the bank on Dec 5, 2022, they were rejected because wife's name was not on account, we called slide and they were to stop payment and reissue the checks. They have not reissued as of yet. We went to bank added wife to account and they said they could redeposit, we then find out checks have been charged back because they have put a stop on them, but ******************************* has said they have not been voided as of yet. Claim # SL22212317, why are we getting the run around, we have things that need to be fixed and it is now Jan 2,2023. It is almost impossible to talk with anyone, they lie and don't care about the customer. If at all possible, can someone get this matter settled? This is terrible to treat the customers this way after a tragedy like this, we pay our premiums on time, and they let you know if not received by midnight your policy will be cancelled. Again claim # SL22212317

  

  Business response

  01/16/2023

  Slide Insurance Company was notified of this complaint on January 4, 2023.  We had spoken with the consumer on that same date, explaining that the checks had been reissued on January 3, 2023,and should be received within **** business days.  According to our records, the checks were received and honored on January 9, 2023.  If the consumer has any further concerns, we will be pleased to address them.

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have had over 5 different examiners assigned to my Hurricane Damage Claim. Have tried to reach the current Slide Insurance Claim Examiner (*********************************, Phone: ************) Over the last 3 days; by both phone and E-Mail (Tammikka *************************************** without success. They were to have a Special Inspector come out to my residence over a week ago. Still no inspector or correspondence from the insurance company. Slide Insurance is telling me that they only need to repair my tile roof. The roofing companies are telling me that my roofing tile is no longer in production, therefore I need a completely new roof. Thus, their need for a special inspector to determine this fact. I need to get this matter resolved ASAP, as to get on a waiting list for a new roof, which is 8*months to a year out.

  

  Business response

  12/23/2022

  Upon being notified of our policyholders frustration, a Slide Insurance Company leader reached out to address his concerns.  We attempted to clarify the claim process, explaining that all claims are handled through a team effort of desk examiners working in tangent with field claim representatives, in addition to external participants.  As the claim evolves, the change in personnel, and assisting participants, is a key component to our utilization of those best suited to handle specific needs.
  

  We also agree with our policyholder that replacement of the roof is necessary and are finalizing settlement on that basis.
  

  While we regret that our policyholder found it necessary to reach out ot the BBB for assistance with his concerns, we appreciate the opportunity it has afforded us to not only respond to those concerns, but also to better serve all of our policyholders.

  Customer response

  12/29/2022

   
  Complaint: 18579677
  
  I am rejecting this response because: Although I appreciate the response, I have been through this response before. If Slide keeps up with their timely responses and gets me through this maze of bureaucracy, then I will be satisfied. Thank You (BBB) for your help.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Submitted a claim for Hurricane ***, has been 9 weeks and can not get a return phone call or Email response. ***** barely livable and no help from them to process the claim

  

  Business response

  12/20/2022

  Thank you for bringing this matter to our attention and allowing us an opportunity to respond.

  This claim was filed on October 1, 2022 for loss to the Consumers home from Hurricane *** which occurred on September 28, 2022. Upon receipt of the claim, the desk adjuster reached out and spoke with the Consumer on October 2, 2022 to discuss the loss details and claims process. An independent adjuster was assigned for an inspection of the home and the claimed damages. The inspection of the Consumers home was completed on October 6, 2022. Payments have been issued for the covered repairs to the home, less the policy deductible of $6,654.00 and applicable recoverable depreciation, on December 12, 2022.

  At this time, the assigned Slide desk adjuster has reached out and explained the coverage determination and settlement of the claim. We have explained that should the repair cost to the home exceed the estimate amount outlined in our estimate, that a supplement request may be submitted.

  Slide Insurance believes that we have, and will continue to, handle our insureds claims in accordance with all policy terms, limits,conditions and applicable state statutes. Slide Insurance believes that all coverage letters were issued timely and in good faith. Should the Consumer have any questions or require further information, she should not hesitate to contact us.

  Customer response

  12/20/2022

   
  Complaint: 18528544
  
  I am rejecting this response because:

  They sent me an estimate with checks which are unsatisfactory.  Several items were deleted from the estimate including replacement of of roof and pool cage.  I have spoken with the adjuster and have submitted estimates for replacement of both as she requested on 12/13 and have heard nothing back. The damages to the interior no longer on the estimate are requiring me to have my contractor write and submit the estimate for review.  This is for my flooring, baseboards, drywall, bathroom vanity and kitchen cabinets of which were damaged from water intrusion.  It is apparent that they put some ridiculous amount to repair my clay **** roof that is over 18 years old with ****s supposedly found in a discontinued **** warehouse.  The ridge caps are in production in ***** they say will match, seriously!  They also  have not met  Miami-Dade code since 2012 and Charlotte County will not issue a permit to repair with these ****s according to the roofing company.   There was nothing regarding the underlayment which is what seals the roof from leaks.  I have water damage in all five rooms across the back of my house.  I just want to be made whole and put my house back to the condition it was prior to the hurricane.  
  
  Sincerely,
  
  ***************************

  

  Business response

  01/17/2023

  Slide Insurance Company acknowledges the insureds communication to your ****** of ******** 20, 2022. Since that date, supplemental payments have been issued for additional documented and covered damage.  It is our position that we have handled our insureds claim in accordance with all policy terms,limits, conditions and applicable statutes, and that all written communication to the insured were issued timely and in good faith.  We will continue to work with the insured to address any additional documented covered damage she wishes to submit for consideration.

• Initial Complaint

  11/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have tried contacting ****** my claims adjuster and his supervisor *** numerous times through the phone while leaving abundant amounts of voicemails. My claim SL22205843 has been pending for two months. I have not gotten any updates or resolutions. Surveys and photos have all been completed regarding this claim and still I have not gotten any resolution. My ceiling is constantly leaking water after the damage hurricane *** caused and I have not been able to get any help or resolution from my home owners insurance company. ********* Number is SJ31085839. ***********************

  

  Business response

  12/02/2022

  We at Slide Insurance understand how frustrating the claim process can be, and we remain committed to resolving this,and every, claim as promptly as possible. At the time when our policyholder contacted the BBB, we were just concluding our review of the inspection and repair estimate, and payment for covered damage was issued the next day.  Since then, we have worked with our policyholder to select a roofing contractor and will continue to assist in any way we can. In the meantime, this valuable feedback is much appreciated and will allow us to improve our service to this and all of our policyholders going forward.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩