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            Business ProfileACS Irrigation

            Irrigation Repair

            Contact Information

            10150 Highland Manor Dr STE 200

            Tampa, FL 33610-9712

            Get Directions
            Visit Website
            (813) 575-2271

            Business hours

            5:00 AM - 6:00 PM
            Business Hours
            5:00 AM - 6:30 PM
            5:00 AM - 6:00 PM
            5:00 AM - 6:00 PM
            5:00 AM - 6:00 PM
            5:00 AM - 6:00 PM
            5:00 AM - 6:00 PM
            5:00 AM - 6:00 PM

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Sprinkler repairs and pipe leaks optimizing lawn sprinkler system.

            Products & Services

            Sprinkler and Irrigation Repairs

            Business Details

            Location of This Business
            10150 Highland Manor Dr STE 200, Tampa, FL 33610-9712
            BBB File Opened:
            6/28/2018
            Years in Business:
            39
            Business Started:
            1/2/1985
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of License needed for this business, issued by Hillsborough County Construction License Board

            These agencies may include:

            Hillsborough County Construction License Board

            5701 E Hillsborough Ave Ste 1140

            Tampa FL 33610

            (813) 307-1787

            https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Authentic Custom Services, Inc.
            Hours of Operation

            Primary

            M:
            5:00 AM - 6:30 PM
            T:
            5:00 AM - 6:00 PM
            W:
            5:00 AM - 6:00 PM
            Th:
            5:00 AM - 6:00 PM
            F:
            5:00 AM - 6:00 PM
            Sa:
            5:00 AM - 6:00 PM
            Su:
            5:00 AM - 6:00 PM
            Business Management
            • Mr. Bernardino Vargas, President
            • Mr. Jonathan Vargas, President/Partner
            • Mr. Bernardino Vargas, Jr., Vice President
            • Ms. Laura Vargas, Officer
            Contact Information

            Principal

            • Mr. Bernardino Vargas, President

            Customer Contact

            • Mr. Bernardino Vargas, President
            • Mr. Jonathan Vargas, President/Partner
            • Mr. Bernardino Vargas, Jr., Vice President
            • Ms. Laura Vargas, Officer
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/09/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I call ACS on 7 August to inquire about an issue with water pressure of my irrigation system.They replaced my pump 19 January 2023 and my Pressure tank 22 August 2022.They came out and said I had a leak. They replaced 3 of 7 valves for $950.The issue was no resolved.They came back out 20 August and replaced the other 4 valves. While they were doing the valves I showed the irrigation tech there was no air pressure in the pressure tank. It had nothing to do with the valves, and the pressure tank was faulty and should be replaced.Several appointment attempts were made in September, but the tech always had an excuse for not making it out for replacement. I have made multiple calls since 21 September, but calls and messages are no longer being returned. Id like them to replace the tank.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rick B

            05/18/2022

            Spent several thousand dollars for a French Drain in my backyard. I was charged for materials and labor I did not need and did nothing to fix the water problem. Outdated materials were used and improper and faulty installation was performed. Pipes put in backwards, 4" piping was not wrapped, little to no base stone was used, improper flow caused back flow to the problem catch drain and my yard and the neighbors was a mess.

            ACS Irrigation Response

            05/19/2022

            Rick your system was installed 3 years ago over the our warranty time period. Their are many variables that could cause problems especially over period of not doing maintenance. It has been our experience system need to get flushed out every five years from debris leaves, or yard waste. Often times if you have many trees present the recommendation is unclog your system every two years to maintain water flow as expected.
            Its our best interest to meet our customers expectations, please call us at 8137195900 to speak directly with the business manager Bernie to make our attempt in satisfying your expectation even though the warranty has expired. Thank you for your feedback

            Customer Response

            05/19/2022

            Bernie, It's not yet 3 years but that is beside the point.
            The issue is you charged me for a 50 gallon catch basin, plus labor, which did absolutely NOTHING to fix my water issue.
            You also did not wrap the piping in a membrane to avoid dirt and debris from getting in the piping.
            You also used VERY LITTLE and in most of the piping length NO stone base.
            You also set the split piping to cause back flow to the catch basin I was having water issues with.
            You also (on the long run on the side of the house) installed a PVC pipe in backwards.
            And you also made a complete mess of my yard which was totally unnecessary.
            Your comments were not applicable to my job at all. I have a slew of pictures to substantiate everything I outlined above.

            Customer Response

            06/07/2022

            Several weeks ago I spoke with the owner of ACS Irrigation involving a French Drain system I had them install in 2019. We agreed to a refund to help me offset some of my out of pocket expenses. I just received the balance we agreed to and I now consider this matter closed. Although ACS Irrigation was not under any legal obligation, I appreciate being able to cover some of my costs.

            Local BBB

            BBB of West Florida

            More Info on Local BBB

            BBB Reports On

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