ComplaintsforEForms.com

• Initial Complaint

  01/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  eForms offers a 7-day free trial of their monthly plan, after which users need to pay a $39.00 subscription fee each month. I never received anything to cancel the plan before they charged me.

  

  Business response

  01/04/2023

  We are respectfully requesting that this complaint be removed as it was filed after we serviced this customer's account and already processed a refund as a professional courtesy. 

  The customer's account was originally created on December 23, 2022, to sign up for a Monthly Subscription Plan. The plan was utilized to create and download a ******* Residential Lease Agreement during the subscription's 7-Day Free Trial period for new members. If no cancelation is made within the 7-Day Free Trial, the subscription renews at a rate of $39.00/month per our Terms of Use. The terms of the subscription and trial period are reiterated upon the customer entering his/her billing information. 
   
  Due to the account only being utilized during the free trial period, a $39.00 refund was processed to her card ending in XXXX as a professional courtesy, and we confirmed her subscription, was canceled immediately.

  This customer reached out to our Customer Support Team yesterday, January 3, 2023, at 3:49 PM EST via email. Our team responded to her email seven minutes later at 3:56 PM EST, explaining the usage of the account, reason for the charge, and confirmation that a refund was processed. We understand that sometimes life gets busy, and customers sometimes forget to cancel. As the charge was within our refund policy timeframe and no activity was completed following the trial period, we processed the refund for the charge in question. 

  I attached a copy of the correspondence and the activity log on the account for reference. 

  Thank you,

  *** - CCO

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Forced to sign up for a recurring service. After months of non use and a non functional product, I requested a refund for the months we shouldnt have been billed.Refunded only the month that was billed the same day.Your business is predicated on a providing nothing to its customers and then charging for a recurring service.I will be escalating in paypal as well.

  

  Business response

  10/24/2022

  I had the opportunity to review this customer's account activity for the Monthly Subscription associated with ***************** I see that a $39.00 courtesy refund was issued to the customer's PayPal account for the charge incurred on October 22, 2022, though there was no prior cancelation on record. This total reversed the most recent charge on the account, the maximum amount eligible for a Customer Support Agent to refund per *********************** policy. I do see that the customer had disputed all previous charges with PayPal directly after receiving this refund, though he previously stated he felt the July charge was warranted.
  
  This account was created and used to sign up for a Monthly Subscription Plan. The plan included a 7-Day Free Trial period which was utilized to create and successfully download a XXXXXXXX XXX-XXXXXXX Agreement on July 14, 2022. At the conclusion of the 7-Day Free Trial, if no cancelation is made, a recurring billing of $39/month begins until canceled per our Terms of Use. The terms of the subscription and trial period are reiterated prior to the initial download when entering your billing information.
   
  Paypal automatically emails a receipt notification of this charge following the trial and each month thereafter at the time of renewal. We accept cancelations via PayPal directly, by phone, email, live chat, or through the customer's online dashboard. All customer activity is date and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests until the customer's email to our Customer Support Team this past Saturday, October 22, 2022, following the most recent monthly renewal fee earlier that day. I attached the account's activity log for reference. 
  
  Though we did not have any cancelation requests on file, our agent issued a courtesy refund for the most recent charge. Though a BBB complaint was filed and the disputes were made prior to hearing back from management on the escalated ticket (relating to the additional charges), I overrode our system and processed an additional $78.00 refund for the charges issued in September and August ($117.00 total including our agent's refund for October). The initial charge from July is not eligible for a refund as a form was successfully downloaded, and no cancelation was made within the 7-Day Free Trial.  The customer also stated the July charge was warranted in his initial refund request for October.
   
  The subscription has been canceled, and the account has been deactivated, so it will not be billed again. We notified this customer of the additional refunds and are respectfully requesting that this complaint be removed/resolved as we obliged his refund request though the account was not eligible for additional refunds due to the lack of cancelation.

  Thank you,

  ************

  Customer response

  10/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Eforms been charging me $39.00 everyday so far and I havent even downloaded a thing from them. It offers a 7day trial period and I tried to cancel my subscription and was having a problem with that. Finally customer service said they would have it canceled which they ended up charging me everyday instead of cancelling. Everytime I try to contact them they put me on hold hang up or never respond back to me. There a scam. Dont use them. They will steal your money I promise.

  

  Business response

  10/19/2022

  eForms provides numerous options for customers to obtain our forms at no cost. Our forms are available for FREE, as a blank template, without registering for an account or submitting any personal or billing information. Users can also create their forms utilizing our form-filling software (a premium service) at no cost, as we offer a free trial for all new customers under our Monthly Subscription Plan. This customer's account was created and used to sign up for the Monthly Subscription. The plan utilized the 7-Day Free Trial period to download multiple forms on September 29, 2022. At the conclusion of the 7-Day Free Trial, if no cancelation is made, a recurring billing of $39/MONTH begins until canceled per our Terms of Use. The terms of the subscription and trial are reiterated prior to the initial download when the customer enters his/her billing information. Our system automatically emails a receipt notification of this charge following the trial and each month thereafter to the address on file. We accept cancelations via phone, email, live chat, or through the customer's online dashboard.

  All customer activity is date and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests or communication from this customer following the end of her trial period until October 10, 2022, when the customer canceled her subscription directly via her account dashboard. This cancelation occurred after the end of the 7-Day Free Trial which ended on October 7, 2022. As there was no cancelation made within the trial period, the initial (and only) $39.00 charge was issued to her payment method on file on October 7, 2022. She had access through the end of her billing cycle ending on November 7, 2022, as she paid for the month,

  The customer emailed our Customer Support Team yesterday, October 18, 2022, claiming that we were charging her account "everyday," though that claim is inaccurate. The single and only charge on the account was from October 7, 2022, as there was no cancelation made within the trial period. Our customer support agent informed the customer of the activity on the account and explained she was billed the $39.00 fee on October 7, 2022, as there was no cancelation made within the trial. Attached to this response you will find the account's activity log showing the subscription registration, the download activity, the end of the trial period on October 7, 2022 (and subsequent single $39.00 charge), and the customer's account sign-in and cancelation on October 10, 2022, after the end of the trial period.

  After receiving this BBB complaint and reviewing this customer's account, I see that there has been no download activity on the account following the initial charge. Though there was no cancelation request made during the trial period, I processed a $39.00 refund for the single charge from October 7, 2022, back to the customer's payment method on file. We can confirm the subscription is canceled immediately as of today, October 19, 2022, due to the refund issued. The account will not be billed again. We are respectfully requesting that this complaint be removed based on the inaccuracy of the claim and misrepresentation of our billing schedule. We have provided evidence of this customer's activity, as well as, refunded the customer per their request as a professional courtesy. I have also attached the account's transaction log showing the only $39.00 charge from October 7, 2022, and the full refund issued today, October 19, 2022.

  Thank you,

  ************

• Initial Complaint

  06/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I created an account in Aug of 2021 to help a friend find a document that can suit his need to copy or use as a template but canceled during the trial in Aug of 2021 fast forward to June 24 2022 i have malware and a massive breach of my emails and accounts and had to change passwords to everything. I get billed by eforms 4 hrs after they billed I contacted them and requested a refund telling them I didn't create this account and they refuse to refund. as you can see I am not the only one that complains about their practice one BBB reviews there is many , I again request a refund/ I filed a claim, and PayPal will not reverse it either They got a free $40 from me I guess but Buyer Beware do not do business with eforms avoid and use a local attorney or another company with better reviews.

  

  Business response

  07/06/2022

  Business Response /* (1000, 5, 2022/06/28) */ Two accounts were created under this customer's information. Both were used to take advantage of our Monthly Subscription Plan's 7-Day Free Trial for new members, which violates our Terms of Use. Our agent initially denied the refund request based on the violation and our system not allowing it as the accounts were flagged. After escalation, I proactively reached out to this customer via email and phone to explain the reasoning behind the refund request denial, being our system recognizes it as a violation. The customer stated that his information was used without his prior authorization on the secondary account. After a good conversation and in an effort to close out this complaint, I proactively processed the refund in good faith though it falls outside of our refund policy parameters. Mr. XXXXXXX thanked me for taking the time to contact him directly and appreciated the level of customer service that was offered to him. He stated he was going to be contacting the BBB to have this complaint removed. We are respectfully requesting that to be the case. Thank you, Jon - CCO Consumer Response /* (2000, 7, 2022/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  06/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  EForms offers free downloads of legal forms. I am not sure I ever down loaded a single form? They have been billing me $39 per month for 8 months that I could not see. Now, they agree to refund only 1 month. www.eforms.com 8 months charges at $39 - $282 less 1 month -117 Net loss $165 Jason Customer Support Manager said they would allow $117 refund. The truth of the matter is that an online search of this company shows in 3 places that they offer FREE downloads. Again, I am not sure if I did a single download and they have been billing me as a monthly subscription. I would not read monthly emails of companies where I have no contract This is a totally false case of false advertising. It has FTC implications.

  

  Business response

  07/11/2022

  Business Response /* (1000, 5, 2022/06/23) */ eForms provides numerous options for customers to obtain our forms at no cost. Our forms are available for FREE, as a blank template, without registering for an account or submitting any personal or billing information. Users can also create their forms utilizing our form-filling software (a premium service) at no cost, as we offer a free trial for all new customers under our Monthly Subscription Plan. This customer's account was created and used to sign up for the Monthly Subscription. The plan utilized the 7-Day Free Trial period to download a XXXXXXXXXX Loan Agreement (promissory note) on October 10, 2021. At the conclusion of the 7-Day Free Trial, if no cancelation is made, a recurring billing of $39/month begins until canceled per our Terms of Use. The terms of the subscription and trial are reiterated prior to the initial download when the customer enters his/her billing information. Our system automatically emails a receipt notification of this charge following the trial and each month thereafter to the address on file. We accept cancelations via phone, email, live chat, or through the customer's online dashboard. All customer activity is date and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests until the customer's call was initiated with our support team on June 15, 2022. During the call, our agent refunded the customer's most recent $39.00 charge as it was incurred within our refund policy timeframe. Our agent then escalated his additional refund request to management on the customer's behalf. Though outside our refund policy timeframe, our Customer Support Manager authorized an additional $78.00 refund ($117.00 total) back to the customer's payment method on file. This authorization covered 3X the eForms policy timeframe (normally 30 days), as it reversed the charges incurred within the most recent 90 days. We confirmed the subscription had been canceled, and the account would not be billed again. We are respectfully requesting that this complaint be removed. We have provided evidence of this customer's activity, as well as, refunded the customer beyond our refund policy guidelines in an attempt to reach a professional compromise.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have been getting charged for the past 3 months from eforms Ive never signed up with them they ran my card numerous times and Ive never used their services. I started a dispute trough my bank and reached out to eforms who said basically they dont care if i used their services or not I dint authorize them in any way shape or form to run my card i did not sign up with them however they refuse to reimburse me or even aknowledge my concerns I contacted my bank they will investigate but buyer beware paypal also is no good at resolving thse issues i want my money back and these bs accounts closed

  

  Business response

  06/07/2022

  Business Response /* (1000, 5, 2022/05/20) */ This customer's PayPal account was used to reactivate a Monthly Subscription Plan that was previously subscribed, canceled, and reactivated multiple times within our database. It was most recently reactivated on March 13, 2022, when a XXXXXXXXXX XXXXX XXXXXXXXXXX form was successfully downloaded in which the customer's name and personal information were listed in the document. Two additional forms were successfully downloaded since the reactivation. As the subscription was reactivated, the subscription automatically renewed monthly until canceled, incurring three recent charges. All customer communication is date and timestamped for record keeping. Throughout the lifetime of the account, this customer never contacted eForms directly via phone, email, or live chat. The subscription was only canceled via PayPal directly by the subscriber on May 13, 2022 following the most recent renewal charge. The customer disputed each of the three charges since the reactivation directly with PayPal on May 13, 2022, without contacting eForms. All three case disputes were decided in eForms' favor by PayPal's Dispute Resolution Team on May 16, 2022, following its investigation. Though eForms would like to satisfy this customer's request, as the PayPal dispute cases were found in eForms' favor, a refund is now not eligible to be processed by eForms directly as we only have the ability to refund to the original payment method used (PayPal). eForms did confirm the subscription was subsequently canceled at the time of the disputes on May 13, 2022, and the account was deactivated as to not be reactivated or charged again. Consumer Response /* (3000, 7, 2022/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had no knowledge of this account or its content nor do I or did I ever authorize any account to be opened. I have never contacted them either so that's another lie. I HAVE NEVER USED THEIR SERVICES nor do I foresee a reason to which is why I have disputed this from the minute I saw these transactions. They keep saying I have an account with them this is not true. I adamantly deny any connection or liability for something done without my consent or knowledge. I therefore demand a refund and to remove any and all information as this is not my doings. Business Response /* (4000, 9, 2022/05/24) */ Thank you for the follow up. To clarify, this customer states that they have never contacted our company, which we confirmed as such in our original response. We never received any correspondence via any of our support channels prior to cancelation of the reactivated subscription. The cancelation was made directly via PayPal after the three renewal charges were incurred since reactivation. The activity related to this account matches the customer's information. The dispute cases were originally found in our favor by PayPal's Resolution Center based on the matching information. However, we reached out to PayPal again on the customer's behalf as he states that the activity was completed without his prior knowledge. The payment status for each was canceled and a reversal was posted for each of the three charges on May 23, 2022. We are asking that this complaint be resolved, closed, and removed, as the charges incurred were marked as a reversal by PayPal on May 23, 2022. We can confirm that the eForms account that his payment method was linked to has been deactivated so it will not be billed again. Thank you

• Initial Complaint

  03/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  SUBSCSRIPTION SCAM ALERT! Went online to make a lease. Paid eForms.com for a Premium monthly subscription on Feb 5th. Less than a week later I returned to the website and cancelled the subscription, but did not take a screenshot or receive an email. On March 5th I received an email that I was receiving an unauthorized charge for almost $40 for another month (March 2022). After respectfully explaining the situation and looking for emails while on online support chat, they cancelled our conversation (Zendesk app/operator). I complained via email and again explained the situation and how I would like the unauthorized charge removed, and they said because I accessed their website (to complaint and cancel my subscription) I couldn't get a refund because of their terms of service. I supposedly accessed my account while poking around the account to demand a refund - well of course I used my account to cancel my account.

  

  Business response

  03/23/2022

  Business Response /* (1000, 5, 2022/03/07) */ This customer's account was created and used to sign up for a Monthly Subscription Plan. The plan included a 7-Day Free Trial period which was utilized to download a XXXXXXXX XXXXXXXX Lease Agreement on November 19, 2021. This subscription was canceled within the trial period and no charges were issued on the account. The subscription was reactivated on February 5, 2022, when a new XXXXXXXX XXXXXXXX Lease Agreement was successfully downloaded. If no cancelation is made, a recurring billing of $39/month begins until canceled per our Terms of Use. These terms are reiterated prior to the download at reactivation when entering billing information. Our system automatically sends out a receipt notification of this charge via email each month to the address on file. We accept cancelations via phone, email, live chat, or through the customer's online dashboard. All customer activity is date and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests until her live chat was initiated with our Customer Support Team yesterday, March 6, 2022, following the renewal on March 5, 2022. The subscription was utilized after the renewal to download the form again on March 6, 2022, hence why the refund request was originally denied. Though we did not have any cancelation requests on file prior to the renewal and there was activity in the current billing cycle, we have issued a courtesy refund for the most recent renewal fee and canceled the subscription immediately vs at period end. We confirmed this information with the customer via email at the time of cancelation and refund earlier today, March 7, 2022.

• Initial Complaint

  01/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  $40/ month was paid - 2 months I told the company I was testing their product and had cancelled their auto subscription. The company claims I never cancelled and refuse to refund my money. They also requested personal screenshots from my web history, which I provided.

  

  Business response

  02/07/2022

  Business Response /* (1000, 5, 2022/01/31) */ This customer's account was created and used to sign up for a Monthly Subscription Plan. The plan included a 7-Day Free Trial period which was utilized to download a XXXXXXXX XXXXXXXX Lease Agreement on December 16, 2021. At the conclusion of the 7-Day Free Trial, if no cancelation is made, a recurring billing of $39/month begins until canceled per our Terms of Use. These terms are reiterated prior to the initial download when entering her billing information. Our system automatically sends out a receipt notification of this charge via email each month to the address on file. We accept cancelations via phone, email, live chat, or through the customer's online dashboard. All customer activity is date and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests until her live chat was initiated with our Customer Support Team on January 25, 2022. Though we did not have any cancelation requests on file, our agent issued a courtesy refund for the most recent renewal fee, as the charge fell within our 30-day refund policy, and there was no activity after the renewal. We confirmed this information with the customer via email at the time of cancelation and refund on January 25, 2022. On Wednesday, January 26, 2022, we further explained the activity of the account, sharing the activity log showing no cancelation after the ticket was escalated. As a form was successfully downloaded and we had no record of a prior cancelation request, no additional refunds were processed at the time of cancelation. The initial charge was outside our refund policy guidelines. Though the account would otherwise not be eligible, we processed an additional $39.00 refund ($78.00 total) in an effort to satisfy this customer. Though the terms of the subscription were not met, we overrode our system and processed the additional refund, reversing all charges on the account. We are requesting that this complaint be removed as all refunds were processed prior to the response to this complaint. Thank you for your consideration. Consumer Response /* (2000, 7, 2022/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) You need to file a BBB complaint and then they will reimburse you the money....

• Initial Complaint

  11/19/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for a 7 day trail version to this website back in early October. When I was at the website itself it said it was free so checked it out. They mislead you into thinking its free and then force you to sign up to download it. I signed up and completely forgot about it. I was charged twice on my credit card and didn't notice it until the second. I immediately went to the website and canceled the subscription hoping they would refund me the money for it. I did download the document. However, now they are unwilling to give me a refund because I happen to download the document. If I had known this I would have never downloaded it. Its a commercial lease form. I needed a residential lease to start with. I would have rather paid for the form itself which would have been cheaper.

  

  Business response

  12/09/2021

  Business Response /* (1000, 5, 2021/11/23) */ We are respectfully asking that this complaint be removed as both charges on this account were refunded prior to the complaint being made to BBB. I attached an excerpt from my email to the customer explaining their subscription plan, though we ultimately refunded the initial charge also. "This account was created and used to sign up for a Monthly Subscription Plan. The plan included a 7-Day Free Trial period which was utilized to download a Washington Commercial Lease Agreement on October 4, 2021. At the conclusion of the 7-Day Free Trial, if no cancelation is made, a recurring billing of $39/month begins until canceled per our Terms of Use, and the terms of the subscription and trial are reiterated prior to the initial download when entering your billing information. Our system automatically sends out a receipt notification of this charge via email each month to the address on file. We accept cancelations via phone, email, live chat, or through your online dashboard, and all communication and activity are date and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests until your email into our Customer Support Team, yesterday, November 18, 2021, following a download of your form again. Typically this account would not be eligible for any refunds as there was a successful download in the current billing cycle after the latest renewal. However, I see that the form was not edited prior to your latest download, so I overrode our system and processed a $39.00 refund for your most recent charge from November 12, 2021. This total represents the charges incurred within the most recent 30 days, the maximum timeframe eligible for a refund per eForms policy if this account was actually eligible. Unfortunately, the account is not eligible for an additional refund based on the account's successful download of a form, and no record of cancelation during the 7-Day Free Trial. I attached the account's activity log to this email for your records. I can confirm that the subscription has been canceled and the account will not be billed again." As mentioned, all charges were refunded prior to this complaint being made. We are asking that the customer wait 5-7 business days for the refunds to appear on their account, and to kindly remove this complaint. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩