Business ProfileforPhysician Partners of America, LLC

Thursday May 9, 2024 11:40PM PST Good Afternoon,I am sending this in hopes of getting resolution from this business. Today alone I contacted *********************** VP of Clinical operations ************************************************************ with answers and my medical records first thing this morning. It is now 2PM ****'s time and no response.I requested medical records 156 days ago. I was supposed to receive them within 10 days. I followed up multiple times via phone and email and nobody will respond. I also am continuing to have issues reaching anyone in their clinics. I called this morning 27 times was put on a 30 minute hold with the first person, disconnect and I called back 26 times and nobody answered the phone. I want my medical records sent electronically today. I've been directed by staff in circles to their website to go to the "new" patient portal. I have reported several times that the patient portal in the website links to ************* MyChart, which as of March 2024 I was informed the stopped using. *********************** FINALLY sent me the CORRECT link yesterday. My records are not there. My last appt was March 11. I called March 12 to ask the Dr follow up questions, also sent emails. It's May 9 & I cannot get ANYBODY TO HELP ME. I NEED MY MEDICAL RECORDS TODAY.THEY ALREADY HAVE MY RELEASE FORM.I AM THE PATIENT REQUESTING FOR MYSELF....YET I'VE BEEN TOLD TO FILL OUT ANOTHER RELEASE FORM TO RELEASE MY RECORDS TO A HEALTHCARE FACILITY. THE COMPLIANCE OFFICER, WHOSE NAME I FOUND AS A CONTACT AFTER THE LAWSUIT THEY WERE HIT WITH FOR THESE VERY ISSUES. ATTACHED ARE ALL THE DETAILS, SCREENSHOTS SHOWING PHONE CALL ATTEMPTS, SCREENSHOTS OF THE EMAILS I SENT WITH NO RESPONSE. THEY HAVE **** SINGLE OTHER EMAIL AND AREA ABLE TO ANSWER ME BUT THEY REFUSE. The Compliance Mgr ***************** is now telling me that I have to speak w/him to verify who I am? I HAVE MORE DOCUMENTATION HOWEVER BBB WILL NOT ACCEPT ANY MORE DOCUMENTS