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Business Profile

Medical Doctor

Pulmonary & Sleep of Tampa Bay Research, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pulmonary & Sleep of Tampa Bay Research, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pulmonary & Sleep of Tampa Bay Research, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Became a patient at the referral of my GP in early 2022 due to a chronic condition later diagnosed by same GP as something COMPLETELY unrelated to my lungs-after CT scans, and numerous other tests; including an at-home sleep exam to which they wanted to repeat because it only recorded 4 hours of data, because I only sleep about 3-4 hours a night. After several office visits (never once seeing Dr Rafael M*******), I was prescribed an alternate medication on April 8, 2022. A Dr Z***** (another DR I have also never seen) sent the medication request on 4/8 to my RX, however insurance co requested a DR's explanation to complete a form on "why" we were switching, sent on 4/8. On 4/11, I called the office, left a voice message seeking followed up. 4/12, called again, where someone stated an assistant would call me back; didn't happen. 4/13, I called again and left voice message. 4/14, now daily calls also included an email with a response of, "we will forward this along to Dr M*******". 4/15, called insurance co for assistance to get a doctor response. They did speak to someone but not a nurse or a doctor; stating someone would address. @4:23PM on 4/15, received an email from office, "GOOD AFTERNOON, SORRY FOR ANY INCONVINIANCE, I JUST GOT OFF THE PHONE WITH WALGREENS AND THEY CAN NOT FILL MEDICATION UNTIL 04/19/2022." After 7 full days, the response quoted above was proof that no one ever looked into this request, including a nurse, doctor or office manager. The refill "inconvenience", was NEVER a refill request on the partial initially prescribed, which ran out 4/8. This has always been a REPLACEMENT, as prescribed one of the numerous doctors I have seen during my treatment. This office team and doctors are dangerously disconnected, unresponsive and clearly not tracking patient care as prescribed. When I woke up this morning at 3:45AM, my first thoughts were of Pulmonary and Sleep of Tampa, as you can imagine!

      Business Response

      Date: 05/17/2022

      Business Response /* (1000, 6, 2022/04/29) */ We take all complaints very seriously and we invite anyone with a complaint to contact our practice administrator at ************.

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