ComplaintsforUnited Vein Centers
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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I callled to schedule a "Free" vein screening with United *********************** but it was not possible unless I provided my insurance information. This is false and misleading advertising and they are defrauding ******** and other insurance companies out of significant amounts of money. They need to be issues a cease and desist order ASAP. One only needs to watch one of their television commercials to confirm my claim or just call one of their 34 centers and ask to schedule a free screening that you saw advertised.Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had an appointment scheduled with United ************** on September 27th. On Monday September 26 I called them to make sure the appointment is still a go, since I live 2.5 hrs away. They confirmed my insurance and told me see you then . When I arrived the next day (traveling 2.5 hrs one way) the receptionist informed me that the appointment was cancelled. She told me to stay, which I did, for about 40 minutes. Then she told me that there is nothing they can do, their schedule is full. I had severe complications from my previous surgeries with them. I was so looking forward to this appointment with *********** to discuss my concerns. My oncologist *********** ordered the vein ultrasound on both legs, since I was unable to secure one with the Inited **************. Their practice of treating patients is appalling. No apologies, just a basic we cant help you attitude. I still need to deal with the complications of the vein ablation, and continue treatment. But I would never trust mine, or anyone elses health in the hands of the United **************, that keeps their commercials pouring from TV screens.Business response
10/14/2022
Thank you for bringing your unfortunate experience to our attention. We would like to discuss and address this matter further. Left message on your voice mail for return call -
**************
Customer response
10/14/2022
Complaint: 18167850
I am rejecting this response because:i called and left two voicemail messages for **** at ************ to call me back, but received no response back. At this point it seems that they are just jerking me around, once again. They want to APPEAR that they want to resolve this matter, without any intent to do so.
Sincerely,
*************************Business response
10/28/2022
UVVC apologizes for the inconvenience we have caused you. We would like to address your concerns and continue your medical care. Our Director of ******** Services left you a voicemail for a return call to *************.
Thank you and hope to hear from you soon.
Initial Complaint
06/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I went to United Vein to address issues in my legs. I was told I needed 4 oblations. Had those done. In December i mention to Dr. Rubinstein that I had lost feeling in my leg. He told me it will just take awhile. It is now Mid June..Nothing. I ended up having 5 oblations. I lost feeling in that area as well. I decided not to continue to go for any more treatment. I did go to a another Vein Specialist. They did all the same ultrasounds. I was told that number 1 he would have never done an oblation in anyones thigh. Second he said it looked like when I had those 2 procedures it burned my nerves..Then they have the nerve to send me a bill. I called and have been waiting for days for a return call. I don't want this to ruin my credit.Business response
07/11/2022
Business Response /* (1000, 8, 2022/07/05) */ 6/29/2022 UVVC spoke with patient regarding outstanding balance and issue was addressed and resolved at that time. Patient was satisfied with the outcome. Dena B. Consumer Response /* (2000, 10, 2022/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
05/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
see Attached document Click here to Get the File - use the Password: **************************************************************Business response
06/06/2022
Business Response /* (1000, 10, 2022/05/23) */ Reviewed and resolved account. Contacted patient and informed her of the outcome. Dena B. UVC Corporate Consumer Response /* (2000, 12, 2022/05/24) */ I heard from the vein center today and they have decided to drop all fees! I hope you will save this complaint for reference in case you have more in the future. Thank you......********Initial Complaint
01/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In March of 2021, I went to Port Saint Lucie United Vein Centers for several varicose veins in both the left and right legs. After 4 procedures, at what was supposed to have been my "final checkup" I was suddenly informed that I would need 3 more procedures and up to 6 rounds of scleroderma therapy. I feel that I was lied to as I asked Dr. R. initially how many procedures this was going to take. Never once, did he mention that there could be more procedures, but was audibly excited at scheduling more procedures for which I was not informed about, to begin with. Furthermore, when initially scheduling the procedure, the front desk receptionist who was filling in from another practice, informed me that all I would be responsible for was the $60.00 co-pay and that insurance would cover the rest. I asked numerous times even in writing for a financial obligation and they simply said it would only be the $60 copay. However, this left a horrible feeling and I did not schedule any further procedures after the final checkup. 2 months later, I got a $3,500.00 bill from them. After making numerous attempts at calling them, they refused to explain the bill and why I was being charged an obscene amount. It was only after making several hours' worth of calls to my insurance company that insurance would only cover 80% while I had a responsibility of 20%. The practice never once made mention of this, nor would they provide me with a financial estimate of my responsibility. Had I known this ahead of time, I simply would've held off until I could afford this, or gone somewhere else. Presently, I've made a payment agreement to pay $50.00 a month as that's all I can simply afford. I don't want them hitting my credit, but I'm stretched thin with this, as it's going to take nearly 6 years to pay off a bill I should never be paying in the first place. I feel used, cheated, and played by this scam artist.Business response
02/03/2022
Business Response /* (1000, 6, 2022/01/21) */ Left message for patient on voicemail Consumer Response /* (3000, 8, 2022/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) tried calling back numerous times only to be put through to voicemail. I will not give my time for a company that clearly doesn't have time for me. Business Response /* (4000, 10, 2022/01/26) */ Left voicemail messages for patient to discuss specific account questions. Dena B.
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Contact Information
Customer Complaints Summary
11 total complaints in the last 3 years.
3 complaints closed in the last 12 months.