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Business Profile

Medical Doctor

United Vein Centers

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for United Vein Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Vein Centers has 66 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I callled to schedule a "Free" vein screening with United *********************** but it was not possible unless I provided my insurance information. This is false and misleading advertising and they are defrauding ******** and other insurance companies out of significant amounts of money. They need to be issues a cease and desist order ASAP. One only needs to watch one of their television commercials to confirm my claim or just call one of their 34 centers and ask to schedule a free screening that you saw advertised.

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment scheduled with United ************** on September 27th. On Monday September 26 I called them to make sure the appointment is still a go, since I live 2.5 hrs away. They confirmed my insurance and told me see you then . When I arrived the next day (traveling 2.5 hrs one way) the receptionist informed me that the appointment was cancelled. She told me to stay, which I did, for about 40 minutes. Then she told me that there is nothing they can do, their schedule is full. I had severe complications from my previous surgeries with them. I was so looking forward to this appointment with *********** to discuss my concerns. My oncologist *********** ordered the vein ultrasound on both legs, since I was unable to secure one with the Inited **************. Their practice of treating patients is appalling. No apologies, just a basic we cant help you attitude. I still need to deal with the complications of the vein ablation, and continue treatment. But I would never trust mine, or anyone elses health in the hands of the United **************, that keeps their commercials pouring from TV screens.

      Business Response

      Date: 10/14/2022

      Thank you for bringing your unfortunate experience to our attention. We would like to discuss and address this matter further. Left message on your voice mail for return call -

      **************

       

       

      Customer Answer

      Date: 10/14/2022

       
      Complaint: 18167850

      I am rejecting this response because:

      i called and left two voicemail messages for **** at ************ to call me back, but received no response back. At this point it seems that they are just jerking me around, once again. They want to APPEAR that they want to resolve this matter, without any intent to do so. 

      Sincerely,

      *************************

      Business Response

      Date: 10/28/2022

      UVVC apologizes for the inconvenience we have caused you. We would like to address your concerns and continue your medical care. Our Director of ******** Services left you a voicemail for a return call to *************.

      Thank you and hope to hear from you soon.

       

       

    • Initial Complaint

      Date:06/15/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to United Vein to address issues in my legs. I was told I needed 4 oblations. Had those done. In December i mention to Dr. Rubinstein that I had lost feeling in my leg. He told me it will just take awhile. It is now Mid June..Nothing. I ended up having 5 oblations. I lost feeling in that area as well. I decided not to continue to go for any more treatment. I did go to a another Vein Specialist. They did all the same ultrasounds. I was told that number 1 he would have never done an oblation in anyones thigh. Second he said it looked like when I had those 2 procedures it burned my nerves..Then they have the nerve to send me a bill. I called and have been waiting for days for a return call. I don't want this to ruin my credit.

      Business Response

      Date: 07/11/2022

      Business Response /* (1000, 8, 2022/07/05) */ 6/29/2022 UVVC spoke with patient regarding outstanding balance and issue was addressed and resolved at that time. Patient was satisfied with the outcome. Dena B. Consumer Response /* (2000, 10, 2022/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

    United Vein Centers is NOT a BBB Accredited Business.

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