ComplaintsforIdeal Image
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Paid $1,199 on January Paid to Ideal Image for Laser hair removal. Had only 2 visits and the office permanently closed on July 5, 2024. Email was sent out on July 5, 2024, holiday weekend to indicate the closure.Business response
07/10/2024
**************** L.P., the independent third-party organization that owns the clinic operating under the Ideal Image brand in *******, ** has decided to close the clinic, effective today Friday, July 5.
Ideal Image would be delighted to continue providing you services at any the Ideal Image corporate-owned clinic.
An Ideal Image team member will be reaching out directly to help you schedule future appointments.
Ideal Image is committed to supporting your ongoing aesthetic journey. We recognize that this change is unexpected and may be inconvenient for you. Thank you for your understanding and patience as we did not anticipate this closure.
For any refund requests or customer service issues outside of continued care, please reach out **************** L.P. at ********************************.
Warm regards,
Ideal ImageInitial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have attempted to cancel a simple appointment due to the fact they couldn't get me the treatment for over a month. I received treatment at another location. They are now harassing me and refusing to give me a refund for services I never received. I was never informed that I could not get a refund if I cancelled the appointment. This company has seriously unethical business practices and trys to trick people into services telling them that NEED them. This is a purely cosmetic no one NEEDS these services. They won't stop calling me and trying yo retain me as a client. After this nightmare I will never be a client of yours. Leave me alone and give me my money back.Business response
07/09/2024
We would like to discuss your concerns and work towards a resolution for this matter. We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at ************** option 3Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a very expensive Laser Hair removal package directly from Ideal Image. They closed the location (****) and have no other locations in ********** for me to go to. They will no refund any of my money back and are continuing to charge me for a service they will not provide.Business response
07/09/2024
**************** L.P., the independent third-party organization that owns the clinic operating under the Ideal Image brand in ****, ** has decided to close the clinic, effective today Friday, July 5.
Ideal Image would be delighted to continue providing you services at any the Ideal Image corporate-owned clinic.
An Ideal Image team member will be reaching out directly to help you schedule future appointments.
Ideal Image is committed to supporting your ongoing aesthetic journey. We recognize that this change is unexpected and may be inconvenient for you. Thank you for your understanding and patience as we did not anticipate this closure.
For any refund requests or customer service issues outside of continued care, please reach out **************** L.P. at ********************************.
Warm regards,
Ideal ImageCustomer response
07/09/2024
Complaint: 21956019
I am rejecting this response because:
The agreement for services and payment was made directly to Ideal Image. Regardless of what agreements they made with another provider, I contracted with Ideal Image. If they are unable to service me as in this case. They need to cancel the contract and stop charging me for a service they no longer provide.To ask me to travel to their closest location which is a 5 hour drive away is completely an unacceptable option.
Sincerely,
*****************************Business response
07/10/2024
Please review your contract for exact terms regarding who you are contracted with
**************** L.P., the independent third-party organization that owns the clinic operating under the Ideal Image brand in ****, ** has decided to close the clinic, effective today Friday, July 5.
Ideal Image would be delighted to continue providing you services at any the Ideal Image corporate-owned clinic.
An Ideal Image team member will be reaching out directly to help you schedule future appointments.
Ideal Image is committed to supporting your ongoing aesthetic journey. We recognize that this change is unexpected and may be inconvenient for you. Thank you for your understanding and patience as we did not anticipate this closure.
For any refund requests or customer service issues outside of continued care, please reach out **************** L.P. at ********************************.
Warm regards,
Ideal ImageBusiness response
07/18/2024
This clinic was not owned by Ideal Image, therefore refunds are not being provided by us. The client was provided contact information for the owers to communicate their request for refund.
********************************
Customer response
07/18/2024
Complaint: 21956019
I am rejecting this response because: Again, I contracted for services with Ideal Image. I paid Ideal Image directly for these services. It does not matter who Ideal Image contracted with I did not contract with anyone other than Ideal Inage. They have knowingly committed fraud by promising me a service and taking my money and then cancelling the service without refunding. They say they have provided me with an outside company to get a refund from, however that company does not respond and are not liable because I did not contract with them.I would like to file a fraud claim against Ideal Inage at this point.
Sincerely,
*****************************Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
11/7/2023 I signed up for Cool Sculpting through Ideal Image. I found out afterwards that because of a bruising disorder I was not able to do this. I have been trying for 7 months to get a refund from this company. I canceled all appointments, and have never stepped foot in this place. I talk to one person, they will turn over to corporate. Never heard from corporate. I call again and speak to clinic manager *********** Master in February. I call to speak with her again, left messages, no return calls.I am contacted in March by a woman named ***** who says she will help me. I have just left the hospital with a collapsed lung and have been told I have lung cancer.I received a credit to my bank account of $151.98 which I paid by credit card above & beyond my check of $8500.00.On March 30th I received a letter from the finance company (Patient Fi) that they were going to refund me $7887.02.I called them and explained that I had paid them in full $8500.00, why am I being shorted $612.98?They agreed that I had paid in full and that I needed to contact Ideal Image.I called to talk to ***** and I was told I have to talk to clinic manager, *********** Master. I have called repeatedly at least 7 times. I have been told she is out of town, in a ******** **** will give her a message. She has NEVER returned any of my calls. They have told me I cannot talk with *****, who had been so helpful before.On 7/3/2024 I emailed **** Le Master and told her I ha e repeatedly tried to contact her with no answer. I want to know why there is a discrepancy of $612.98 in my refund, and when this will be refunded to me.Business response
07/06/2024
We apologize for the confusion. We have confirmed that additional funds are due this client and will rectify immediatelyInitial Complaint
07/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Location: ***************************************************** I paid approximately $533 for fillers at Ideal Image. When I got there, it was already paid. I took a loan out for this. I paid the previous days then they say I can&#**;t get fillers because I had an allergic reaction to penicillin. They said they don&#**;t have someone there to help me in case I went in to shock. They made me get it all in botox. They said I could get botox which I have to get every 60 days. The botox doesn&#**;t show up for 2 weeks. The whole thing was for instant gratification and the fillers last for 2 years. The whole point of getting the fillers was because they more permanent and have to go back every 2 years for this. The rep said I can get the most botox for my money. I financed this over the phone. I got one invoice for $1600 and they sent me another invoice for $0 so I asked did this mean I was getting a refund. They said no. I would like to get my money back because I want fillers.Business response
07/08/2024
We will have this matter resolvedInitial Complaint
06/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Paid over $3k for laser hair removal treatment and it was unsuccessful. I contacted Ideal Image about being unsatisfied about unsuccessful treatment. Due to a clause in the contract stating that services are non-refundable they will not stand by their product and support their clients other than offering 2 more treatments. This is unethical that they are charging thousands of dollars and not guaranteeing results. The resolution from Ideal Image is unethical and unacceptable.Business response
06/28/2024
We would like to discuss your concerns and work towards a resolution for this matter. We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************Initial Complaint
06/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Date: 06/27/24 Business: Ideal Image Unable to Provide Services from Qualified Individuals that are not experienced or fully trained.Business response
06/28/2024
Please provide further details regarding your concerns. It is our understanding that you are fully treated. We would like to discuss your concerns and work towards a resolution for this matter. We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 6/14, I had a virtual consultation for cool sculpting and scheduled my first treatment for the end of July. I made a down payment of a little over $1200 and agreed to pay $311 for the next eight months. 10 days later, we found out my husband needs surgery and will be out of work for several weeks. I immediately called to ask if I could cancel that treatment and get a refund of my down payment. I said I was still interested but now is not the best time. *******, a supposed manager, actually laughed at me when I explained my situation and said I had only had 3 days after my down payment to change my mind. I havent even had anything done yet!Business response
06/26/2024
We would like to discuss your concerns and work towards a resolution for this matter. We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at ************** option 3Initial Complaint
06/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I wanted to do coolsculpting. I was told I would get 50% off on the website but they lied. I got 29% off. I was traveling and couldn't call to cancel. This happened 6/13. I called the loan company and they said to call ideal image. I called them and they won't cancel the loan. I have not received any services from them and still they won't cancel this loan. I try talking to the manager but she won't call me or help me. I need the loan cancel asap. I don't want pay a loan for ******* when I have nothing done.Business response
06/26/2024
We would like to discuss your concerns and work towards a resolution for this matter. We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at ************** option 3Initial Complaint
06/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I entered into a contract with Ideal Image - Peoria AZ in 4/2021 in **. I moved to ** in 08/2022 moving my mother into a nursing home. I called and told Ideal to cancel my membership for 2023 forward. They did not. I never received any communication from them until 04/2024 and I got a bill for $299. They said I never answered their communication. There was not any. So again I am out $299. I contacted the Company again and changed Credit Card numbers.Business response
06/24/2024
We would like to discuss your concerns and work towards a resolution for this matter. We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at ************** option 3Customer response
06/24/2024
Complaint: 21887445
I am rejecting this response because:Ideal Image is not acknowledging the fact that I cancelled my 2023 membership well in advance of 30 days at their ************* in **. Additionally on my first call regarding 2024 they said they sent me communication regarding the membership, they did not. Their offer to resolve is a product and I am not interested in doing business with them. The person I spoke to was definitely not helpful and not interested in a resolution.
Sincerely,
******************Business response
06/25/2024
We apologize for your experience. The membership has to be cancelled within 30 days of purchase to be eligible for refund. We are happy to offer credit for the value of this purchase however, refund is no longer an optionCustomer response
06/25/2024
Complaint: 21887445
I am rejecting this response because:Hard to respond in 30 days without your company doing what they said they would do. I didnt know about the charges until I received my bank statement. I have no respect for your cavalier attitude. I received NO services, you choose to not act on the fact that I cancelled my membership and you continued to charge me. Quite the scam.
Sincerely,
******************
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Customer Complaints Summary
2,568 total complaints in the last 3 years.
357 complaints closed in the last 12 months.