Complaints

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid ****** and it was not worth it. Front desk was not helpful. I asked to speak to manager and they said he was not available. His name is ***** and didnt give me a last name. I am seeking half of that back. I did stay the whole time because I didnt have anymore more or another place to go. I am seeking two nights refund plus tax for all the inconvenience

  Business response

  01/07/2025

  Good evening,

  I apologize for the delay in response and in regards to the experience detailed thus far.

  Upon looking at your reservation, we see that as you confirmed, the reservation was used in full. While we understand your frustration, requesting a refund for a reservation that was used and completed in full is not something we can offer. Had you canceled or checked out early, we would simply refund for the remaining nights due to dissatisfaction/ However, by occupying and utilizing the reservation, we are unable to refund for a used booking.

  Nonetheless, would you give us another chance in the future, we would be more than happy to offer 40% off for a future stay. 

   

  Thank you 

   

  Customer response

  01/08/2025

   
  Complaint: 22763253
  
  I am rejecting this response because:

  As I understand it was used in full, I had no where else to go and was working during that time. While there. The no internet, cost me a day of work which I can prove. Its not good business. I work in the hospitality industry and know something can be done. I dont want to stay again. The roaches the ********** and shutting off the water with no warning in the middle of the shower. is not acceptable business practice. Im not asking for a full refund as I understand I did stay. Leaving half way through great refund back back but not for 7-10 business days it doesnt happen right away. Im not asking for a full refund , I am asking for half of it back which is not hard ask and something you can do. Furthermore your ratings are not very good and Ill make sure to look at that going forward

  
  Sincerely,
  
  ******** ******

  Business response

  01/13/2025

  Good evening, 

  We understand and are deeply sorry once again for the issues detailed thus far.

  Considering once again that the reservation was used in full, we will be able to offer 20% of a return for the completed reservtion.

   

  Thank tiu 

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ***** infestation, in Motel 6 (9942 Adamo *** Tampa *****) stayed overnight aug 24, 2024 until next morning of the 25th, I killed first ***** and figured it was just a fluke, the air was ice cold when we entered the room, once I turned the air off, the roaches came from all over the room, was told no other rooms were available on ground floor, we are sr ******** and have a difficult time with stairs, and no refunds so we could go elsewhere, we have stayed at this motel on several occasions, it is on our way to visit family. I showed the front desk pictures of roaches, said she would tell management, heard nothing for 4 days, I called, ask to speak to management, a man told me it was too bad but they don't give refunds or partial refunds, and obliviously not even an apology, The man would not give me his name, not even his first name, told me it was against company policy. I killed at least 15 roaches, lost count after that saw an egg sack that had just hatched with little roaches running everywhere, feared bringing roaches home, so had to empty suitcases outdoors once we got home, I have never stayed in a motel with an infestation, not unusually to see a stray bug but this was ridiculous, they charged a hundred-dollar deposit, I was refunded that,

  Business response

  09/03/2024

  Dear guest, 

  First and foremost - we apologize for the experience detailed within your complaint. Upon notice of any issues, our front desk notifies us immediately in order to view the possible solutions to the issues. As you have detailed, we did not have any first floor rooms available and you declined to accept the second floor option. Normally, if there is an issue that results in an early check out, we see potential refund options to offer. However, when a reservation is utilized regardless of the issues, compensation towards the reservation is more difficult to approve since we had alternative options to the issue at hand. Nonetheless, we have spoken with all front desk agents to advise on how to more respectfully notify of our policies and general communication. While this reservation was non-refundable, if you would give us another chance in the future - we would be glad to offer a 35% discount to that stay. While this is not the resolution you anticipated, we hope it is one that you will accept as a second opportunity. 

   

  Thank you 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩