ComplaintsforSymphonic Distribution Inc.

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Symphonic Distribution is filing false copyright claims against MY work on ******** I am the SOLE creator, editor, and COPYRIGHT owner of ALL of my songs that have been released to the public.Symphonic owns the copyright to NOTHING and need to CEASE filing anymore claims against MY WORK unless wanting to be served a legal summons with filings for monetary and compensatory damages.I have 19 videos on ******* and ********************************************************************************** ONLY, edited by ME ONLY, and copyrighted by ME ONLY. This company has NO CLAIM to filing any copyright claims on any of the 25 instrumentals that I have released to the public and they need to cease any further claims.

  Business response

  01/10/2024

  Hi, 

  We're going to need more details as we distribute millions of tracks annually. 

  Please get the claimant to provide more metadata about the tracks in question. 

   

  Thanks

  *********************;

  ************************

  Customer response

  01/10/2024

  I am Trakklacer.

  I have received several emails from ******* stating my videos cannot be monetized because copyrighted content has been detected. I SHOULD NOT be receiving anything regarding copyrighted content when I am the SOLE AUTHOR, CREATOR, OWNER, PRODUCER, CONTENT CREATOR, AND ONLY PERSON LISTED ON THE COPYRIGHT APPLICATION (AND RECEIVED CERTIFICATES).

  The songs I have received emails from ******* are as follows (you can use your own search engine to pull up the videos on ******* since you have "millions" of artists you represent):

  "Wakanda Forever"
  "Again"
  "Warned"
  "Kings' Dream"
  "Alright"
  "Bout ****************************************** Plan Coming Up"
  

  Regards

  Business response

  01/19/2024

  Symphonic is dedicated to ensuring Client Content uploaded by our users is compliant with applicable copyright laws and does not infringe on any 3rd party rights.
  
  The subject content of *************************** (UPC #'s: 198088115096, 197209433095, 197209433095, 197209433095, 197209433095, 197209433095) was provided to Symphonic by a third party who warranted and represented to Symphonic that they had the rights in the subject content for Symphonic's provision of ******* Content ID services. ********************** was not previously notified of any copyright issues concerning this content. In light of the dispute raised by ***************************, Symphonic has commenced an internal investigation into this matter concerning the subject content and the rights warranted and represented to Symphonic. While this investigation is ongoing, Symphonic has released the ******* Content ID claims on the following ******* channel: ********************************************************, and removed the subject content from ******* Content ID. This could take several business days to be fully reflected on the ******* platform. 
  
  Sincerely, 

  The Symphonic Team

• Initial Complaint

  04/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  20$I sent over my licenses for my music and then they cancel my music and my account out of nowhere and then they sent me this email :We are writing to inform you that Symphonic declines to distribute your Client Content. We are exercising the rights set forth in the Starter Terms and Conditions due to detected account irregularities, DSP policy circumvention, and/or suspected improper activity which violate the terms of usage and/or affect Symphonic's relationships with our partners/clients.

  Business response

  05/02/2023

  We appreciate the opportunity to respond to the issue of terminating the client's account with **********************.
  
  At Symphonic, we are committed to helping independent artists share their music with the world. We offer various services, including digital and video distribution, royalty collection, marketing, and more. We take our commitment to our clients very seriously and have strict policies to ensure that all content we distribute meets our quality standards and adheres to our terms of use.
  
  The client in question paid $19.99 per year for our **************** which gets their music to 200+ *************** Providers (DSPs), including Spotify, ************** and more, and allows them to keep 100% of royalties for the music they own.
  
  Unfortunately, after a thorough review of the client's account, we found multiple irregularities. These included insufficient documents submitted as licenses for their music, which violated our quality standards and terms of use.
  
  Additionally, the client submitted **** takedowns for their content via *************** Providers (DSPs), which can cause ** to lose good standing with our partnership with these DSPs.
  
  The ****, or Digital Millennium Copyright Act, is a ** law that was enacted in **** to address copyright issues related to digital content. **** takedown requests are often used in the music industry to combat online piracy and unauthorized distribution of copyrighted music. Copyright holders, such as record labels and musicians, may file **** takedown requests with websites and online platforms that host or share their music without permission.
  
  We found that the client violated the **** act by adding major artists to their content and later removing them as features after we questioned them about it and did not provide rights despite our request.
  
  As stated in section 10(g) in our terms and conditions, failure to provide documentation within three (3) business days of the request may result in non-payment of royalties, takedown of client content, and/or immediate closure of the client's account, all at **********************'s sole election. 
  
  Given the significant risks posed by these issues, we had no choice but to terminate the client's account to protect the integrity of our business and our partnerships with our clients and partners.
  
  We understand that this decision may have disappointed the client, and we regret any inconvenience caused. However, we stand by our decision to terminate the account and uphold our commitment to our policies and business standards.

   

  Terms & Conditions can be viewed here: ****************************************************************

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