Complaints

This profile includes complaints for TECO Peoples Gas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TECO Peoples Gas

  PO Box 111 Tampa, FL 33601-0111

• 

  TECO Peoples Gas

  Plaza 7 Tampa, FL 33602-4429

• 

  TECO Peoples Gas

  702 N Franklin St PO Box 31017 Tampa, FL 33631-3017

• 

  TECO Peoples Gas

  8416 Palm River Rd Tampa, FL 33619-4314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Teco people gas today 3/4 in regards to an underground gas pipeline indication pole that is on the swale in front of my condominium. I called because the plastic pole is completely on the ground and almost ripped off and needs to be replaced. During my first call I was told that I had to call 811 because it is them who install those poles. I called them and they have nothing to do with it, they just inform you if there's gas pipes underground if you need to dig. I call TECO again and they had no idea how to help me telling em they couldn't find the plastic pole with the address I provided them. This is a serious mater as this plastic pole indicates there is a gas pipeline underground. If in the future there is an incident because TECO won't replace this pole and there is damage to my property I will hold ******** accountable for it since I called to get this issued resolved and they ignored me. I am attaching picture that I took of the plastic pole.

  Business Response

  Date: 03/26/2025

  Peoples Gas Company (PGS) has communicated with the customer and have addressed their concerns. 

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** D *******

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time Ive had to report Tampa electric. I get paid every two weeks my bill for ******* was ****** I requested a payment arrangement because Im type 2 diabetic I made a payment in the of ****** until my next pay period. I check my mailbox I was provided with a final notice. I called in to speak with a representative she didnt try to assist or see what she could to help I explained to her that I get paid every two weeks her response to me was well we all get paid two weeks and I explained to her well am not you. And that I had until Monday before my service are suspended. And found it amusing, I proceeded to ask for a supervisor I placed on a silent mute and no one never came back to the phone. Every experience I have had with this company was the absolute worst with their customer care agents. We all are going through something working or not

  Business Response

  Date: 01/31/2025

  Mrs. *** ****** and I have spoken and discussed the account billing and payments. I am creating a Statement of Account for her to review her account's billing and payment dates. I agreed to extend her current balance an additional week to coincide with her pay period. She has my direct telephone number should she have any additional questions. 

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Incorrect Billing Practices To Whom It May Concern,I am writing to formally file a complaint against Tampa Electric Company (TECO) regarding inaccurate billing and an unjustified request for an additional security ********** June 2024, I initiated service with TECO and paid a $135.00 electric security deposit as required. Recently, I was notified of an additional $411.00 security deposit being added to my account. **** claims this charge is due to multiple missed payments. However, the only communication I received was a warning email stating that additional charges would only be applied if further missed payments occurred.Additionally, I experienced inconsistencies with the budget billing program. After waiting several months to be enrolled, I was initially quoted a $99.00 monthly amount. However, after just one month, I was informed that this amount would increase to $216.00. This significant adjustment is both unexpected and unexplained. Prior to this, my monthly bills were consistently in the hundreds, despite living alone in a 400-square-foot apartment.I am requesting the following:1.The immediate removal of the $411.00 security deposit, as it is unwarranted.2.A detailed and transparent explanation for the drastic increase in my budget billing amount, as well as a review of prior bills for accuracy.Thank you for addressing this matter promptly. I look forward to a resolution.Sincerely,******* *********

  Business Response

  Date: 01/23/2025

  Tampa Electric has communicated with the customer and educated the customer on the budget billing program and additional deposit practices. An energy audit has been scheduled for the customer.  All customer concerns have been addressed.

• Initial Complaint

  Date:11/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Teco has been cheating me on my bill for months. Every month they have sent me an outrageous bill to pay well over $600. Before the hurricane they honored an installment plan for a bill from 2008. Shortly after the payment plan was granted. We had two back to back hurricanes that shut our power off for a week. We lost our groceries and the building suffered damages. On 11/20/2024 teco suspended our power. Now they are asking for the complete $756 to $870 to restore service. They are also adding another $75 deposit to the bill with late fees and a reconnect fee. I offered to pay $300 on 11/21/2024 but **** said it wasnt good enough. Teco has shown no sympathy to hurricane ****** victims. Luckily fema has placed me and my special needs daughter in a free hotel for 3 months until we can get back on our finances and improve our lives. **** stated that they are not able to offer a payment plan because the system will not allow it. This is the worse company to deal with. This is why I only see a 1 star in their review history. They simply do not care about hurricane victims...They power breakers are always popping off and being replaced. There is something wrong with the power box or wiring.

  Business Response

  Date: 11/25/2024

  We spoke with the customer and discussed the billing and payment history. He was advised of the amount due for service. Customer then stated he would like his account closed.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22589339
  
  I am rejecting this response because: Teco had been adding extra charges on my bill every month. My power usage is under $200 per month. **** continues to bill me $400 to $600 per month. They started a payment plan for a bill from 2008 and later cancelled it during a hurricane power outage. I lost power for 9 days and had to vacate my condo due to damages. **** later billed me for a $800 bill to paid, when that was not the agreement. Yrco also released my personal account information to another party without my consent. They gave the other party my billing information and date the power was suspended.

  I've since filed a attorney general complaint on ****, started service with *********** and filed a reversal of payments with my financial institution. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** added a deposit on to my account after 6 months of service. I was already struggling with a past due amount from 2008. I was never able to catch up from day 1 of new service this year. Now they have made it even more difficult to keep my power on. My baby and I are in the dark tonight. I tried to pay $250 today, but they want $853 to restore service. After the hurricane things got much worse. My fixed income is only $900 per month. This is not fair to have to keep getting outrageous bills every month. And then get a deposit added to the account after all these months.

  Business Response

  Date: 12/17/2024

  ***** see attached correspondence.

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22582640
  
  I am rejecting this response. **** has given misleading information. The past due balance will remain unpaid. **** with *********** in my new home now. A great start to the upcoming new year. **** created me out of hundreds of dollars, which is why I am not paying any outstanding balance...
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with **** people gas I do not have a contract with the **** people gas they did not provide me with the original contract as requested

  Business Response

  Date: 11/26/2024

  TECO Peoples Gas has made multiple attempts to speak with Mr. ****** to discuss his concerns but have been unsuccessful. 

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lost power for 3 days so far.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around July 7th 2024, I was charged $211 for transferring my natural gas services from ************************************************ over to **********************... I've been a customer with teco in this same housing project for 6 years... I've only ever been disconnected one time in those 6 years... I'm a single parent and one of my children is developmentally delay and autistic.. I don't feel that it's just for me to have to pay another deposit just to move to another apartment in the same address...teco used my old deposit to pay the current (at the time as well as a future bill) leaving me still with a $211 balance..this balance is for deposit $112, a reconnection fee of $78...and an 8 day prorated amount of $21.... I had already moved out of unit 21 into unit 31 on July 2 2024... I don't understand what I was being charged for when I wasn't occupying the unit at the time... people in these housing projects are often times on fixed and very low incomes... I feel Teco and Tampa electric Gas is taking advantage of the poor... I would like justice to be served and terms and conditions of moving services and fees charged be adjusted accordingly.... Also the older technician who was sent out smells like liquor.. please contact me by mail at *****************************************, by email *********************** or by phone ************...

  Business Response

  Date: 08/22/2024

  I spoke to ************* and explained our deposit process. I explained after 23 months of consecutive on-time payments the deposit and interest will be refunded to the account. If the account is closed prior to the 23 months, the deposit will be applied to the final invoice. I advised we have addressed her concern regarding the technician. ************* shared her dissatisfaction with being charged the fees but understood. 

• Initial Complaint

  Date:07/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a balance in collection for $648 from TECO but, transferred to Transworld collection agency. Per Transworld my balance was paid in full. However, I have a balance from TECO on my credit stating that the balance is $15.47. The reason for the balance per TECO is they dont allow credit agencies to deal with balances less than $50. *** tried to speak with someone from TECO but, the collections department refuse to speak with me. *** contacted TransWorld and they say I have to speak with TECO.

  Business Response

  Date: 07/19/2024

  ********************** (TEC) Credit and ********************** representative spoke with ************************************ on July 1, 2024,concerning the debt sent to collections. 
  
  The TEC Credit and Collections representative addressed Mrs.********* concerns regarding the debt sent to the collection agency. ********************* was advised to pay the remainder of the debt in order to receive a payoff letter.  

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

   

  TECO informed me that the collection agency made an error which is why the balance of $15.** was classified as a write off. I was provided the option to pay the balance which I did pay. 

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March my paver driveway was painted with several yellow paint marks and a teco gas flags put in the yard. I contacted Teco Peoples Gas and they had no record of utility location service request ay my address. We did not request utility location either and there are empty lots either side of me with no proposed construction. I was given *********************** phone no ************ and she said on 3/21/24 she would have it cleaned off (not really possible on concrete pavers) No one came. i called her back 4/9 & 4/22 and 5/1 all times she was "out of the office" and did not return my calls. The pavers need to be replaced. There was no need to mark the drive itself even if there was a request. They could have marked either side.

  Business Response

  Date: 05/10/2024

  I spoke with ********************** advising him we are in receipt of his complaint. He said he was having work completed at his home and his contractor requested a utility line locate from 811 which is a company to call prior to any digging.********************** said the lines were marked away from where the work was planned,and the yellow markings may have damaged the pavers in his driveway. He informed me he spoke with someone at TECO Peoples Gas (***) but did not recall their name.
  
  I advised him I would reach out to our *** local operations department and contact him back, he agreed.
  .
  I spoke with the *** Division Supervisor and was advised they had already been in contact with **********************. A *** utility technician was scheduled to go out and investigate the driveway on 05/10/24.
  
  I reached out to ********************** and advised him we would be out to his home on Friday May 10, weather permitting.
  
  I followed up with ******************** and confirmed a *** technician arrived at his home (05/10/24) and removed the paint from the pavers. ********************** said he was completely satisfied and thanked me for the call .