ComplaintsforBrandon Ford

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2021 **** EcoSport brand new, off the lot. I purchased the extended warranty, good until ****** miles. My first engine failure was at ****** miles. ** exception was made to my warranty and I had to pay out of pocket for an engine replacement. Around ***** miles later, the engine failed again, causing me to have to pay out of pocket for an engine replacement. **** has an active recall for this year, make, and model for having a compromised engine oil pump, which causes engine failures. I have attempted a vehicle buyback process through **** and have been denied because Florida Lemon Law requirements are not met. I do not feel that this is a matter of Lemon Law. Those matters are for vehicles that were meant to function and failed. This vehicle was always doomed to fail because of the faulty parts used in production. This should be a matter of **** Motor Company correcting a known error. The recall was given an advance notice as early as January and stated that guidance for repairs/replacements would be available by the second quarter. At the END of the second quarter, guidance is finally available. **** will have a replacement engine oil pump that will solve this problem in 2025. Additionally, I have been told that reimbursement for the engine replacements I have already paid for will not be an option until the recall repair begins. This is an absolutely unacceptable length of time. As previously stated, I bought this vehicle new. So I still owe around $20k on it and have put $15k into repairs. I make a monthly payment of $455 for a vehicle that I cannot use. This has created the greatest mental, financial, emotional, and marital strain I can imagine in the course of more than a year this has been ongoing. I would not wish the fiscal nightmare that I have undergone on my worst enemy. ******, it would seem unbelievably unfair to only offer a "solution" to an error on such an insanely extended timeline. **** has utterly failed me.

  Business response

  07/17/2024

  Customer has a concern of multiple engine failures. Customer states concern is due to manufacturer defect as per recall letter sent from ***** The concern customer describes is a known **** issue that **** has mailed out a recall with no fix at this time. This is a manufacturers issue not a dealer issue as we are not allowed to deviate from the recall letter provided by ****. I have called the customer and discussed the recall with him. He is aware that the letter states any refund would not be available until the recall is performed estimated in early 2025. unfortunately, this is a defect that can only be addressed when the manufacturer has supplied a repair. I have offered to assist the customer and reach out to them on his behalf once he has supplied receipts for the diagnosis and repair.

  Customer response

  07/18/2024

   
  Complaint: 21915541
  
  I am rejecting this response because:

  While I appreciate the intermediary efforts being made by the person of contact with the manufacturer, I will not be closing this case until a solution is provided through this forum. 

  I will not accept any agreement to "settle this offline" in any way. 

  Up to this point, I have been ceaselessly taken advantage of and shrugged to the side by ****, which gives zero satisfactory answers and the answers eventually provided are on a delayed timeline, as evidenced by the time taken to offer a first reply to this BBB claim. 

  I have sent the requested documents to the person of contact in this case and look forward to receiving a considerate and actionable solution through the BBB.

  Thank you, looking forward to hearing some good news soon. 

  
  Sincerely,
  
  Neriah ******

  Business response

  07/18/2024

  This BBB case is a Manufacturers concern. The Manufacturer is in the best point of contact as the customer states his concern is in reference to a **** recall. Any decision to assist this customer would need to be made by **** Motor Company. Copies of the receipt have been forwarded to local Zone Representative. I have attached receipts provided by customer.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was hit by another driver and I don’t believe Brandon Collision (assigned by her GIECO insurance) restored my vehicle to pre-loss condition. There are many issues with it immortality since I got it back. The manager also sort of forced me to take it regardless of my concerns stating he would contact GIECO and get back to me. He did not, I had to make multiple attempts at communication (this occurred the entire experience after no initial communication before even completing the repairs without contacting me about what they were going to be. Additionally, it took a month to be ready for pick up without parts delays even though a shorter timeline and tight communication from Adam the manger was promised to me). I also don’t believe they were honest about their work because the first time they tried to get me to pick it up, they stated they test drove it themselves and it took me & the manager 30 seconds of driving it to realize something wasn’t working right. Then they stated there was an issue with the suspension that they then supposedly fixed. Because of that inconvenience, they gave my car an oil change that was coming up. But there are still the issues I expressed to all parties involved (shop & insurance) and no one seems to care or want to help me as the claimant so I am having to fight & advocate for my car to be restored to pre-loss condition so it works properly as it did prior to an accident someone else caused. It is now going through an inspection somewhere else that I have to be inconvenienced for yet again and had to fight tooth and nail with GIECO for. Brandon Collision was non-communicative, dishonest & highly dismissive to me and I have since heard similar experiences from others whose vehicles have been assigned to them for repairs.
  

  Business response

  03/09/2024

  This repair was for a front bumper, headlight and fender.  The consumer complained of additional items including sunroof, engine running rough issue and suspension issues.  Brandon Collision contacted the insurance company on behalf of the consumer.  Geico made a determination that the additional items that the consumer wanted repaired were not part of the loss.  Brandon Ford cannot make these repairs beyond what was approved by the insurance company, unless someone agrees to payment.  At this time, Brandon Collision will take no further action.

   

  dm

  Customer response

  03/18/2024

   
  Complaint: ********
  
  I am rejecting this response because: The facts of that are still being investigated. The insurance company is working through their process of the claim. I’d also like to note that I did not report issues with specific systems or parts just expressed new things I was experiencing  after being pushed to take my vehicle off their lot.
  
  Sincerely,
  ******** *******

  Business response

  04/01/2024

  Brando Ford does not disagree with the consumer's position on their most recent rebuttal.  Considering that, the insurance company remains the responsible party that will decide if the additional items/concerns with be considered part of the original loss.  Brandon Ford has performed the repairs authorized by the insurance company.  We can take no further action until a decision has been made.  

  Customer response

  04/02/2024

   
  Complaint: ********
  
  I am rejecting this response because: the issues are either came from the accident which would be the insurance’s responsibility or the supposed repairs which would be the collision centers responsibility. There are very serious issues since being forced to take the vehicle home the second time.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  09/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Brandon Ford (Brandon Collision) was employed by ********************* to repair my sons **** Ram truck. They received the truck during the week of June 24th. The ONLY communication we have received from them was on September 7, to ask my son *****, for his credit card information. The customer service representative, *********************, first emailed my son and then followed up with a phone call to receive the deductible payment for the truck. We have called Brandon Collision every couple of weeks to get updates and they immediately state that the person in charge is unavailable but will call back with an update. We are still waiting for an update. Between Progressive and Brandon Collision, they blame each other for the discrepancies. I have never been so displeased with the gross incompetence and the unprofessionalism from two legitimate companies in my entire life. To date, the truck is still being repaired exactly 3 months later. This is way past unacceptable and I would like some response as to when the truck will be done and complete. This has been a hardship for my son not having his vehicle and making two monthly truck payments on a vehicle he does not have. A quick resolution is expected in the customers favor.

  Business response

  09/26/2023

  We are still experiencing some parts delay, however the consumer was updated with a status call on 09-25-2023.  Every effort is being made to complete the vehicle and return it to the consumer.  

   

  dm

  Customer response

  09/27/2023

   
  Complaint: 20633642
  
  I am rejecting this response because: my son (*****) did not get an update until today, 9/27 not 9/25. I would like the truck finished and complete ASAP by the end of this week, September 30. So utterly tired of this and the excuses. Just finish the job and give the truck back!!!
  
  Sincerely,
  
  ***************************

  Business response

  10/24/2023

  All efforts have been made to secure the necessary parts and complete all repairs for this customer.  The customer has been advised of the current status and a delivery/completion is anticipated soon.

   

   

   

  dm

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This writing is as of **** hours on 9/15/23:On 9/7/23, I had my vehicle (2020 **** Mustang - VIN: *****************) towed to Brandon Ford, due to a transmission issue that rendered the vehicle inoperable. The vehicle arrived at Brandon Ford on 9/7/23. Unfortunately Ive been waiting a week and they havent even gotten around to LOOKING at the vehicle to confirm what the issue is, must less begin repairs. I love my car and miss it, but bigger than that, this is a huge inconvenience. Im a law enforcement officer and currently dont have a patrol car assigned to me, so my personal vehicle is my only mode of transportation to and from work, probably for another month until I get my take home car. Having to find a ride and move all my equipment on a daily basis has been insane, and very inconvenient. I would understand if the vehicle was being fixed right now, but it hasnt even been looked at. With that being said, I dont know what I will and wont have to cover as far as it being under warranty if they cannot even confirm its a transmission issue.I genuinely hope you all can help me come to a resolution. I know there are certain things that have to be disclosed to get the process along, but Im worried about retaliation and I dont want to catch heat from them on a price, or a poor job on my repairs because I reported this.To whomever is reading this, thank you for your time.Sincerely,*********************************

  Business response

  09/29/2023

  At the time of receipt of this complaint, all issues raised by the consumer have been addressed.  Further, we contacted the consumer and he acknowledged that he was satisfied with the resolution provided by Brandon Ford. 

   

  dm

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Made appointment with Brandon Ford ****************** by phone a week out (31 Aug 23) and specifically detailed my known issue and repair request (Windshield Wipers not working). I arrived and hour early on 08 August 2023 at ****, Upon arrival at my and drop off, I waited on my service representative (*****), very polite and professional. However, he then asks if I have a ride to get home or not, and I was then told that my truck would be in the shop for 5-7 Days, before they could get a technician to look at my issue and hopefully resolve it. I asked *****, what was the purpose of making an appointment, his response was to talk to me! I literally took a day off work, for a simple problem that could possibly be life-threatening and follow-up lawsuit that **** continues to install faulty windshield wipers. Better management, supervision and preparation would have been easy fix, one that could have been resolved with a fuse, sensor or motor! Totally unsatisfactory.

  Business response

  09/15/2023

  The customer had an appointment for a "wiper not working" concern.  When the vehicle was presented to us, several other complaints were added, please see attached.  Given the potential scope of all of the complaints, the vehicle would most likely be in our shop for numerous days as was stated by our employee.  We are sorry that customer was disappointed with the experience, however, we do believe that conveying a realistic expectation, was our best course of action.

   

  dm

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I'm asking the BBB office to review an incident which transpired from 01/30/2023 - 02/01/2023 at the Brandon Ford loaner office. January 30th, I delivered my vehicle for repairs and was sent over to the loaner **** to pick up a rental vehicle to use while mine was in the shop. Everything seemed normal as I have rented vehicles from them before. I did a walk around inspection of the vehicle for damage and video recorded as I've done before. The vehicle was not clean, and the windshield was dirty, I didn't think much about it as other vehicles I've rented were in similar condition. However, when I came in on February 1st to return the rental the process of returning had changed, I witnessed two female employees inspecting the vehicle in a manner that was different than any other transaction. During their inspection they paid more attention to the tires and windshield which was different to say the least, but I witnessed them break out a can of windshield cleaning spay, and they proceeded to clean the inside and outside of the windshield. I made a comment that that I've never seen them do that before and why is it they didn't clean the windshield before I took possession of the vehicle, and they didn't reply. While further viewing their actions I noticed them focusing on a particular spot on the windshield, it struck me odd because they were literally 3-5 inches from the windshield, so I asked them what's the problem. They informed me that there was a chip in the windshield, and they would file a claim with my insurance and that i would be responsible for the deductible. I then asked them to show me said damage they pointed out a pit in the windshield about the size of a period (punctuation ******* I asked them how do you know it wasn't already there? They informed me that they took a picture of the windshield before releasing it to me.At this point I requested to speak to the service manager (*****************). During our conversation I expressed my concerns on the cleanliness of the vehicle at time of pick up and how could I or anyone decern the difference between a gnat splat and period sized pit in the windshield during inspection. He informed me that they take photos of the windshield before release. I asked him to provide me with timestamped copy of the photo in which he did. Upon viewing the photo, I noticed something in the photo that looked to be said damage and showed it to ************* he said that it was the metal part of the backseat headrest. No matter what I said to him he would not listen. I asked ************ if I could challenge or contest their decision and **************** only response was that (you're a man of your word and you signed the contract, so you have to pay). They (************ and his female employee) then proceeded to file a claim with my insurance company. The employee informed me I would be responsible for a $500 comprehensive deductible and if the insurance company paid, I would receive a refund. I responded let my insurance inform me of what my deductible would be. While using the employee's phone the insurance verified that I was at said location and also informed the employee that in ******* there is no deductible for windshield replacement. With that being said they filed a claim with Geico # ****************. Still not satisfied with **************** response I asked to speak to the head of the dealership, he gave me the number for (*********************) because he wasn't there at the time. I called **************** once I got home and left a message to inform him of my dilemma and to ask if he could put a different set of eyes on the photos. I also informed him that I would like to take additional photos as I'm planning of contesting the claim with my insurance. upon arriving at the dealership, I made my way back over to the loaner **** the vehicle had been moved and the employee notified **************** of my arrival. When **************** came out to meet me, I pleaded my case with **************** to no avail, he wouldn't even look at the photo, instead he informed me that they are going to eat this one and take care of it, but they would no longer do business with me. I personally don't have issue with that, but I do feel that the general public should be informed of how Brandon Ford does business.

  Customer response

  09/27/2023

   
  Complaint: 20355885
  
  I am rejecting this response because:  SEE ATTACHED
  
  Sincerely,
  
  *******************

  Business response

  09/28/2023

  The consumer signed a rental/loaner agreement that acknowledges that he will be responsible for damages to our vehicle during his possession/use of our vehicle.  Upon returning, it was discovered that the windshield was cracked and the consumer and/or his insurance company would be responsible for the cost to repair the damages.  The consumer became combative and verbally abusive to staff.  Several levels of management became involved and ultimately the consumer was asked to leave and not return.  Further, Brandon Ford management indicated that they would not proceed with the claim, with the understanding that the consumer, given his entirely unacceptable and disruptive behavior, will never return.  The consumer now asserts that Brandon Ford proceeded with the claim.  A Brandon Ford representative reached out to the consumer's insurance company today to inquire about the claim and if they have made payment for the windshield damaged by their insured.  They conveyed that no payment has been made on behalf of their insured to Brandon Ford.  The consumer agreed to the conditions of using Brandon Ford property while his vehicle was in for repair.  Ultimately, he failed to live up to that responsibility.  Brandon Ford has chosen to no longer have a business relationship of any kind with this consumer. 

   

  dm

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have reported issuies for my **** 2017 F250 regarding a death wobble. Reported 3 time an occurrence to them. Finally **** issue a recall for repairs, immediately sent my truck in. The stated it was fixed, picked my truck up. Next day went out with my son in the front seat and the death wobble happened, almost crashed into the gaurd rail, we were scared for our lives. I drove it back to the dealership ship and started yelling they almost killed me and my son. The took the car in and claimed it was my tires they had dry rot causing the condition. Stated thats funny just bought a year ago from you. The clerk confirmed this and told the shop of their mistake. The told me they had to replace all of the components of the front end related to the death wobble. They CHARGED ME OVER $8000 FOR THE REPAIRS. I had to take a loan out to pay. We are trying to buy a house and this loan hurt me. They also charged me for a new set of tires and admitted they sold me bad ones. That was over $2000. The truck still needs front end work, the stearing clicks and the front wheels are not aligned. Please help, they need to be reported and issue my money back

  Business response

  07/21/2023

  There are significant inaccuracies in the consumer's statement.  We did perform a recall for the consumer.  The consumer did bring the vehicle back indicating that he felt a vibration.  After inspection, we provided an estimate to replace worn suspension components.  The consumer authorized the repairs, we completed them and returned the vehicle to the consumer. As for the tires, they were replaced over three years ago.  During our inspection, we recommended that the consumer replace them again, as they were worn, and were uneven, contributing to the poor ride quality that he was experiencing.  The repair cost was $3954.80, not over $8000.00 as the consumer has asserted.  As for the alignment, we would be happy to recheck that for the consumer.  Brandon Ford provided an estimate, received an approval from the consumer, and repaired the vehicle.  We rendered a service and are entitled to be paid for that service.  

   

   

  Customer response

  07/24/2023

   
  Complaint: 20339016
  
  I am rejecting this response because:

   

  That is simply not true.

  Why was my front end suspension needing work?

  Was not a factor when you claimed to fix what is known as "The death wobble". Just call it what it is, you have put my family's life in danger by your poor workmanship. 

  The car was brought back to next day because it almost killed my son and I on the highway due to you lack of mechanical repairs.

  Then you take the car back and claim the tires are bad, the tires where sold and installed one year. Your tech claimed dry rot. You sold me defective tires. The tech will provide a deposition to the fact. Beware your treading in deep s*** Brandon Ford. Your misrepresented facts and this is subject to evidence in court.

  Then you refuse to address the Death Wobble that almost killed me and my son and present me with a bill for over **** in repairs. 

  You are wrong this is horrible customer service and this will go further if you do not make it right.

  Please do not have your employees contact me to try and solve this issue. You need to call me to discuss the issue. I request you refund all monies charged for the repair.

  This issue has not been resolved

  The vehicle has not been repaired. The issue of the Death Wobble just happened this past week and you refuse to fix it. 

  This was a SAFETY RECALL FROM FORD.

  By LAW, YOU NEED TO CORRECT THE PROBLEM. At NO charge to the owner of the vehicle. 

  You owe me for the money spent. It has all been documented. 

   

  
  Sincerely,
  
  *******************

  Business response

  07/25/2023

  Brandon Ford reasserts our previously stated position.  The customer's complaint and demand is inaccurate and unreasonable.  All work was completed with the customer's approval.  We are happy to have a conversation with the consumer if he has additional questions.

• Initial Complaint

  07/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed on order for a new Maverick with Brandon Ford in late 2022. I worked with ******************* of Brandon Ford via email. I explicitly asked him if I would be charged MSRP only or if there would be dealer markups added. In an email on Septembr 17, 2022, **************** assured me I would pay MSRP without any markups. When the vehicle finally arrived at the dealer, they charged me markups of $1,402.95 stated as ******************** Fees". I tried working with sales manager *************************, but he refused to remove those markups from the contract. He said I can walk away from the deal and they would sell the Maverick to someone else at a much higher markup. Because I waited so long for the truck, I decided to buy it that day (July 15, 2023) and handle it after the fact. If Brandon Ford does not refund me the markups of $1,402.95, I will file a small claims case.Vehicle Buyer's Order # ******.

  Customer response

  07/21/2023

   
  Better Business Bureau:
  
   Everything has been resolved to my satisfaction. I wish to close my complaint.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was in an accident and was taken to Brandon Collision in the beginning of April 2023, i was given an estimated repair time of 30 days. My insurance covered 30 days of rental. Once the 30 days was up, i called for two weeks leaving messages to have them give me an update. I even went in on my lunch hour to speak to someone in the body shop but was made to wait so long i had to leave to get back to work without ever speaking to someone. When i finally got ahold of someone, i was told it would be done the friday before memorial day. The day after memorial day i called for a follow up on the status. I was told the tech working on it was not able to complete it and another tech would need to be assigned to it once upper management made that decision. A few days later i called and was informed a new tech had been assigned but had to familiarize himself with the other techs bay first. Then the next week i was told that it was in cleaning and someone would need to drive it around to make sure everything was good, and that was supposed to happen today 6/12. Its been 2 months they have had my car. The past month i have been paying for a rental in order to get to and from work. I mentioned that due to their poor estimate that id like them to give me a rental and was ignored. I was turning in the rental i had out of pocket last Friday and the manager there pulled me aside and showed me the system on his PC that links the insurance, the car rental place and the body shop so everyone is on the same page. Brandon Collision did not have one single note on the status of my vehicle. The manager then showed me other examples where the body shop did have notes. So not only did they have my car unrepaired for ************************************************************************************** the process they were, and ignored my request for them to provide a rental. Their customer service is awful. I am going to have to go down there myself to get an answer.

  Business response

  06/20/2023

  The customer was advised at the beginning of the repair process that Brandon Ford was not responsible for rental vehicle costs. This was a very large repair and often times the length of time to repair can vary depending on multiple factors, often including hidden damage, parts delays and insurance company response times.  Any discussion regarding rental vehicle reimbursement should be between the vehicle owner and the insurance company.  

   

  dm

  Customer response

  06/21/2023

   
  Complaint: 20175843
  
  I am rejecting this response because: The estimated time of repair reported to the insurance company was 30 days.  It was over 2 months before I got my car back - I will describe the issues with that further below.  On your website, you claim to be the best with the biggest collision repair center in North America.  It also states that "Your insurance company's word is our Bond".  I was promised the vehicle in 30 days.  You did not deliver.  With the number of vehicles that are repaired at Brandon Collision, any estimates on vehicle repairs and lead times for parts should not be an issue.  Your website states "We have worked hard to make our repair process efficient and fast".  Neither of which was demonstrated during this whole experience.  Additionally, this does not explain the reason why for 2 weeks (May 05 - 19), did not once receive a return phone call back from the facility on the status, the status was never updated with Gieco or Enterprise and I was left in the dark.  I even went to the collision center on my lunch on May 19th and asked to speak with someone and was made to wait until my lunch hour was almost over before I had to leave, again having to leave a message with one of the girls in the front office for someone to call me back.  Noone called me back.  When I did finally get ahold of someone, on May 22nd, I was told that the vehicle should be completed that Friday which was the Friday before Memorial Day.  The Day AFTER Memorial Day, I called again and was told that there was an issue over the weekend with the technician and he was not able work on the vehicle any longer and someone else was going to be assigned to complete the job.  But it was promised I would have it the Friday BEFORE, so any issues that occurred over the weekend should not even be used as an excuse.  When the vehicle was reassigned, it still took 2 weeks to finish simply "putting the car back together".  When I did finally get my car back roughly a week ago, I was expecting to see a vehicle that "looked just like it came off the showroom floor" as mentioned on your audio recording the many many many times I called and was put on hold.  What I got was a car that had a flat tire and none of the other tires had the correct air pressure.  Sure, a new tire was purchased by the collision center and put on, but I had to stop to put the correct air in the other tires and my car is out of alignment and shakes when going over 55mph.  The car also idles higher but does not have nearly the "pick up and go" when i step on the gas as it did before.  The rearview mirror on the driver side door was never replaced - yes there was damage to it prior to the accident, but it was further damaged and not even working after this accident and should have been included since it did sustain damage as part of this claim.   As a matter of fact, Gieco is still showing that the vehicle repairs have not even begun as of yesterday.  Brandon Collision has dropped the ball over and over and did not live up to the claims they have made on the webiste and audio recording.  It is due to all this, I feel Brandon Collision needs to reimburse my car rentals from date my car was initially promised to be repaired by my insurance company.... remember, your own website states this "bond".
  
  Sincerely,
  
  ********************* *********************

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2020 **** Escape from Brandon Ford. Has had an ongoing transmission problem since April 2021. Repeated fixes have been unsuccessful, including transmission reset, and now TWO transmission replacements. It has also has the throttle body and two fuel related sensors replaced. It continues to throw a code, U0100, which according to JDPower.com stands for Lost Communication with ***/PCM. The Engine Control Module (***) is the computer responsible for controlling the engine. The *** communicates with other vehicle control units via a communication bus. This bus, called the Controller Area Network (CAN), allows all modules to communicate. Two dealerships, ************************** and **********, have verified that this code has shown on my ****Pass information for my car dating back to at least October 2022. Both service departments have been in contact with **** Engineering with no success in learning why my car continues to lose communication with the ***. Brandon Ford has been aware of this code and continued to ignore the problems, often stating that the car runs the same as others of its year and model and that they were unable to duplicate the problem. This code also showed at approximately 5:30 on 3/30/2023, which is when I picked it up from ********** service after having its second transmission replacement. I believe I have purchased a defective vehicle and would like Brandon Ford or **** Motor Company to buy it back from me. I have attempted to file for buy back with **** only to be told that I missed the window of opportunity by two months, with no discussion or further options for resolution. I have attached service records from Brandon Ford, **********, and **************************. I was advised by *********************** from **** Customer Service to contact the ********************.

  Business response

  04/19/2023

  Brandon Ford has reviewed the consumer's complaint and history.  Brandon Ford would be happy to work with the consumer on a traditional transaction, i.e. trading the vehicle in.  As for the request for a refund, ************** (manufacturer) would be in the best position to discuss that possibility with the consumer.  

   

  dm

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩