ComplaintsforBrandon Ford

• Initial Complaint

  11/17/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My problem is with a 2018 Ford Focus i bought brand new from Brandon Ford in Tampa Florida. The salesmen was great and that was no issue there but after owning the car for awhile the car began to act up as far as lurching forward at times and sputtering and trying to stall. Took the car in and the mechanic said he could not see a problem and therefore nothing was done. Took the car home and it still would act up on occasion and now we are here in November 2021 with just 20000 on the car and the engine light came on a couple of weeks ago and it is showing an emissions leak in the system somewhere which would make since now that when we go to the gas station and fill up the car won't start back up without revving it up and sometimes that does not work and we have to wait a little bit and try again. Also at a stop or at an intersection it will suddenly want to stall out , out of the blue (VERY SCARY IN TRAFFIC)!!!!!!!!!!!! Called the dealership and a girl answered and i explained the problem and she told me i would not be covered for this. I was shocked that my three year old Ford with 20000 miles would not be covered for a safety problem such as this especially after i found out later that this is actually a recall problem these cars this make and year have. Needless to say my next car will not be a Brandon Ford, Ford. They don't take care of the customer the way i had anticipated when i first heard of them. I am not making any decisions yet what i am going to do with this car. I think they should fix it .

  Business response

  12/21/2021

  Consumer Response /* (3000, 9, 2021/12/03) */ Today December 6th after waiting until the last day to respond, a gentlmen by the name of Matt C. called. He did not seem to interested in helping me in any way and suggested that (I) call Ford motor company regarding this problem since this was an out of warranty issue. I told him that as a courteousy I would expect Brandon Ford to contact Ford motor since this is a safety issue we have had for awhile now and Mr. C. seem to chuckle during that part of our conversation. I let him know that this is not a funny issue as my wife and son were in the car that very day and were having trouble on the road. I also told Mr. C. that i was sure that he had to be aware of the issues with my make model and year Ford Focus as it is not hard to type that info in and find many people with the exact same problem. He did not know what the problem could be but i informed him that a code had been pulled and it showed it was an emissions issue. There are many things that can be wrong with an emissions problem but but i told him the purge valve has been the culprit in many of these situations. He definitely secured the fact that i will not purchase another new Ford from them and i will definitely share my experience with as many people that i know looking for a new car. I will particularly make sure that Matt will be noted in my information that i share with friends etc.. Brandon Ford is not the greatest Ford dealership they portray they are. Business Response /* (4000, 13, 2021/12/07) */ Matt C., Service Director, contacted the consumer and explained that his vehicle was out of base warranty coverage. Mr. C. did agree to call the manufacturer on the consumer's behalf to try to get some assistance. We will continue to communicate with the consumer. dm Consumer Response /* (3000, 15, 2021/12/08) */ I have received a follow up call from Matt C. at Brandon Ford today regarding what he said was a contact though a portal, not a phone call with Ford motor company. He seemed extremely vague when i asked him the results of that contact. He did sau as he did yesterday that i would have to bring the vehicle in for an inspection and when i inquired with him what Ford motor was going to do about the cost of that inspection he all but clamed up. He said he did not know what Ford motor company would cover even though that should have been the main focus of his call to them. He then as he did yesterday try to pawn off the idea now of me calling Ford motor company myself to deal with them on the issue of cost when Brandon Ford is the one that i paid for the car. They should be more then glad to handle that conversation with Ford motor and not stick the customer with what should be his job. It is obvious he is now wiping his hands clean of this situation. Consumer Response /* (3000, 19, 2021/12/13) */ It has now been an additional 6 days since Matt C. director and representing this safety issue from Brandon Ford Tampa Florida on my vehicle has promised to contact Ford motor company. Certainly this has been more then enough time as this case first was opened on the 17th of November and he committed to contacting Ford motor on the 7th of this month and yet he has gone silent once again. After checking reviews on BBB though i can see that Mr. C. has a history of not taking care of the customers with serious and i should say dangerous issues . I would imagine when a lot of people get the business as the say, then sometimes you have to give them the business and make it known to everyone what your experience was like. The one thing about todays techknowledgey is there is so many social media outlets that lead to millions of people that want to be warned about things so they won't become a victim also and the named business and people who were behind it. You know what i mean. I would think it could put a damper on business to whom it may concern. I just hope i don't have to be one of those people that has to warn any body because my wife and son got killed in an accident because Matt C. at Brandon Ford blew us off and chose not to do the right thing. Business Response /* (4000, 22, 2021/12/16) */ The customer has been advised that his vehicle is out of base warranty coverage. Mr. C. encouraged the customer to bring his vehicle in for diagnosis. He indicated that after diagnosis that he would advocate on the customer's behalf to see if the manufacturer would be willing to assist. The customer will be responsible for the cost of the diagnosis. No further action will be taken until the vehicle is diagnosed. dm Consumer Response /* (3000, 24, 2021/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response here from Mr. C.is contrary to the last correspondence he made 10 days ago. He seems to make very brief messages exactly 1 day before deadlines to draw this out as far as possible. It has been a month tomorrow since i opened a case. On the last response from Mr. C. frome Brandon Ford, he said then that he was contacting Ford motor about getting support for this situation. He obviously has not done anything. As far as a diagnoses, he has been told the car had a code pulled that shows it has an emissions leak. So the problems the car head before the warranty went out and the problem that appears to be the same now but just much worse he wants us to pay them and then he will make a phone call then is what i am hearing just to find out he most likely won't so we get caught up in a huge bill for what Brandon Ford should be fixing. I am not sure if management at Brandon Ford is aware of this issue at this time but if i have to take this further I will asume he does and have to include his name as well as mr C. together when going forward from here. You have a very short dead line to do the right thing Matt C. at Brandon Ford.

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