Complaints

This profile includes complaints for Courtesy Kia of Brandon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Courtesy Kia of Brandon

  9205 E Adamo Dr Tampa, FL 33619-2603

• 

  Courtesy Kia of Brandon

  2905 Premiere Pkwy STE 300 Duluth, GA 30097-5240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used electric vehichle in early August of 2024 for $22,500. At the time of sale I was told this vihichle qualified for a $4,000 tax credit multiple times. This tax credit is what persuaded me to pull the trigger and buy the car. Fast forward to tax time and ive done my taxes through H&R block, they get filed with the insurance and they are instantly rejected. The reason is because there was a form (clean car report) that the dealer was supposed to send to the *** at the time of sale. Only the dealer has access to this form so I call the dealership nine times and leave five messages. No one will return my call. So I make a hundred mile trip to the dealership to get some answers. There answer was there system was offline until late August and i purchased the car in early August so the sales manager (***** ****) said he would try to see if the *** would accept it after the sale but they may not. He give me his number to call him in a day or so. Well it's been a week and I've made six calls to the number he give me with no answer. These people couldn't care less about helping me with the credit they pushed so hard to sell me the vehicle. All I need is a form that they knowingly didn't send to the irs at the time of sale. The *** is asking me for that form to finish processing my taxes.

  Business Response

  Date: 03/13/2025

     Thank you for bringing this matter to my attention.  I am sorry to hear about the issues with your clean vehicle tax credit.  I understand you spoke with one of our managers and they were able to resolve the issue.  Please reach out any time if I can be of assistance.  Best wishes,

   

  ******* ******

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 22988447
  
  I am rejecting this response because: I was originally told that i would receive 6 years free maintenance. i received the offer in a email and it states that i will receive 3 years free maintenance. Plus the dealership is a 2 hour drive from where i live. I believe these people lie so much that they forget what the original lie was. and as for the courtesy kia of Brandon manager ******* ****** that replied to my complaint on bbb, he left a number to contact him on this matter but i called at least 5 times and every time i got some lady not ******* asking me why i needed to speak to *******. then told that he was not in atm. This is a terrible experience all together.    
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went and traded in my ********** 2018 for a *** EV6 2024. I was told everything was good to go and I left with my new car. Since then, I have been getting calls about the trade in saying that it has not been paid for and it's still under my name. I have called them, and they keep telling me that they are working on getting it taken care of. I called the *** to get my plates updated and was informed that they were also still under my old car, and they couldn't do anything for me until the dealership sends it in. I have informed them about this situation as well and they still haven't returned my text I have sent or my calls. At this moment It has been four months, and they have a car that is in their position still in my name and I'm getting told its going to get repossessed. This is hurting my credit and making me look like I am in the wrong here. I have emails showing that they haven't paid the car off yet. I also have a picture of the *** paperwork showing its still in the other cars information. So, at this time my plates expire next week I have been asking for a temporary plate, and they keep ignoring and giving me the run around. I can't even drive my new car because the plates are still registered under the old car. At this point I am paying for a car that is just sitting here and only has insurance showing that the car is mine. I am overwhelmed with all of this and getting nowhere on my own.

  Business Response

  Date: 01/24/2025

      Thank you for bringing this matter to my attention.  I am sorry to hear about the issues with the trade in and the delay on the pay off and tag transfer.   I am happy to report that everything is resolved on your trade payoff and the tag transfer.  The new decal for your trade was mailed on the 22nd.  The delay was due needing the signatures from the joint owner on the trade in.  I hope this resolves the matter, but if anything else is needed please contact me anytime.  My direct number is ************ and my email is ************************************.  Best wishes,

   

  ******* ******

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my daughter a *************************************************************** My memory was impacted by ***** and other illnesses. Nonetheless, there was a recall for her catalytic converter. It was checked and was informed that it does not need to be replaced. Im gonna be impression if theres a recall the item is repaired replaced whatever the case may be as it has a potential to impact the vehicle adversely. Shortly there after her catalytic converter went out or needed to be replaced. That is where we take the car to be serviced as well as our local ***** Car Repair. *** informed us the converter needs to be replaced. I advised them of what they told us initially when there was a recall. The customer service told us they would get in contact with the dealership to do a Goodwill replacement of whatever needs to be repaired. That was six months ago we have not heard anything. My daughter was driving her vehicle to FAMU, which is the college should be matriculating into for her junior year and her car started shaking the car to *****. As well, the car was burning oil brand. It was also made aware of this. That was our initial complaint when we took it in to get a analysis or diagnosis. My car has been at ***** now for six weeks. I went today because she leaves on Thursday to go to college theres absolutely no way my door can drive that car. It is a hazard representative to call us back within a week. We dont have a week to contact us as soon as possible. I have Two case numbers from *** the first being 1627 2829 and the 2nd provided today by **** is ********

  Business Response

  Date: 08/20/2024

  The vehicle owner has a case with *** ********** We have responded to the information request from *** in April. the last note entered from *** ********* was April 8th stating the case was still in review. 

  **** from *** called for information last week and we returned his call and left a message. He had a case number, I cannot access that case. The consumer should contact *** again. This is a corporate issue, not local. We will be happy to assist the vehicle owner once *** has confirmed the offer of goodwill

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22166881
  
  I am rejecting this response because:

  We brought the car in several times paying a diagnostic fee to *** of Brandon. 

  Brandon *** perform the oil change two weeks later there was no oil in the car we brought the car back.  

  This is ridiculous they've asked me for records validating what maintenance was performed at their dealership.  How How inept is that?  

  I'm a single mom and I'm ex-military the fact that I have to fight with this billion dollar corporation is asinine.  A fight to do something that they are supposed to do, if for no other reason,  it is the right thing to do based on their warranty and integrious.

  This has nothing to do with corporate. This is Brandon simply passing the ***** Corporate is just saying, because Brandon will not honor their policy,  they will see if they can do a Goodwill this has been going on since April  and the person that the authorization comes from is *** of Brandon.  They are not standing by their warranty.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/21/2024

  Apologies,

  Courtesy Kia of Brandon is licensed to Sell and ************************ We do not make Goodwill decisions for **** We are authorized to complete warranty repairs on vehicles while they are in the original warranty period, generally without any input from the manufacturer. Any repairs made outside of the warranty period would have to be approved by *** ********** As the owner has contacted ***, and we, the Dealer, have supplied *** with the information requested, it is up to *** to make any offers of goodwill. If they asked for maintenance records, we provided them. I believe you stated the vehicle was maintained here? We have records of 3 oil changes performed her in ******* miles. As I stated before, call *** ******** **** at **************. note, I see where there was a call from ****, and I searched the Case number provided. It did not produce a report. We will be happy to perform any repairs authorized by ***. Feel free to contact me directly at ************

  Thank You

  ***********************

  Service Director, Courtesy ***

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22166881
  
  I am rejecting this response because:

  My daughters car was brought in for more than just three oil changes.  It appears as if *** of ********************** is now attempting to undermine the care I ensured the vehicle received.  We brought the car in to be diagnosed at which time *** ********************** told us that it needed a catalytic converter.  I have attacheD text from *** of ********************** stating the vehicle needs a catalytic converter after initial inspection indicated repair not required.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife took our car in to *** for a regular checkup. She was past due recommended time, but most people dont take their cars in exactly when recommended. That piece is important. We get to the **********, she walks in, and before anyone has even checked the oil (which was fine) or even checked the vehicle, the man behind the counter says because she is past due her recommended maintenance, they have to assess an e-cleaning charge of 60 bucks. Again, vehicle was not even checked at this point. My wife, not knowing that this is a soak job (aka scam), just went with it. I have never in my life heard of this charge. Car is a 2021 Telluride. Hardly 3 years old. I take my **** in past due its regular checkup all the time, no hidden fees, so scams. This is a straight up predatory practice. I want the charge removed, and I want *** to be stopped from assessing these asinine and predatory charges on people. There is also no proof that this task was performed. No before and after picture, no video. Just a line item on a receipt. This isnt the first time this *** ********** has tried to sneak one past its customers. But this is ridiculous.

  Business Response

  Date: 08/20/2024

  Greetings, 

  The gentleman's information does not pull up a vehicle for me to reference. The *** or a phone number we keep on file would allow me to access it. I will be happy to look into his concern when I have more information. 

  ***********************

  Service Director, Courtesy Kia

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22054112
  
  I am rejecting this response because:
  

  As a brief background, my husband tried filing this complaint on my behalf, *** took three weeks and a few followups from BBB to respond. When they did respond that notice went to junk, and then BBB closed the complaint because we obviously didnt get the notice. So, I am filing again. I took my car in to *** for a regular checkup. I was past due the recommended time, but most people dont take their cars in exactly when recommended. That piece is important. I get to the **********, I walk in, and before anyone has even checked the oil (which was fine) or even checked the vehicle, the man behind the counter says because I am past due my recommended maintenance, they have to assess an e-cleaning charge of 60 bucks. Again, vehicle was not even checked at this point. I, not knowing that this is a soak job (aka scam), just went with it. I have never in my life heard of this charge. Car is a 2021 Telluride. Hardly 3 years old. My husband took his **** in past due its regular checkup a week after me, and he was charged **************************************************** No hidden fees, no scams. I take my car in Im charged around 300 bucks, including the scam engine cleaning charge. This is a straight up predatory practice. I want the charge removed, and I want *** to be stopped from assessing these asinine and predatory charges on people. There is also no proof that this task was performed. No before and after picture, no video. Just a line item on a receipt. This isnt the first time this *** ********** has tried to sneak one past its customers. But this is ridiculous. I want my maintenance bill reduced, and at the very least refund me that scam engine cleaning charge. *** might have my last name as ********, fyi.
  
  Sincerely,
  
  **************************************

  Customer Answer

  Date: 09/17/2024

  VIN is 5XYP64HCOMG143775. 

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deepening concern and frustration regarding an ongoing issue with my 2023 Kia ********* purchased from Courtesy Kia ********* at **************************************************************-2603.Since acquiring the vehicle, I have encountered a persistent noise that has proven exceedingly difficult to resolve, despite multiple visits to your service department:At ***** miles: ********** a noise was detected, and I was advised to allow the vehicle time to adjust.At ***** miles: *** noise persisted, and I was recommended to use high-octane gasoline as a potential remedy.At ****** miles: ******* attributing the noise to the phone mount, it continued unabated.At ****** miles: ********* an alignment and rotor replacement, the noise persisted, despite assurances that this would resolve the issue.At 1***** miles: *** noise persists and has now been accompanied by a constant whistling sound after approximately one hour of driving.I have taken the vehicle for inspection, diagnosis, and repair on more than eight occasions, yet the problem remains unresolved. I have repeatedly requested via email and in person for a thorough and definitive inspection of the vehicle to identify and effectively resolve these issues, or alternatively, arrange for a vehicle replacement. To date, I have not received a permanent solution nor has the problem been rectified satisfactorily.Furthermore, I was compelled to authorize a rotor replacement costing $442.85 on May 1st, based on your mechanics' advice. However, this replacement did not resolve the issue, despite assurances that it was the cause of the noise. This expenditure has proven unnecessary and has failed to alleviate the problem. This situation is urgent, as the problems that have arisen with the car since its purchase jeopardize my safety and that of my family. INFO:*****************************:General Manager:**********************. ***********************:********************************************** Director. *******************-:***************************************************************************** .SALES

  Business Response

  Date: 07/10/2024

  Ms. Canon brought her vehicle in with ***** miles on April 10th, 2024 with the concern While Driving there is a loud rattle noise at driving at all speeds, will be here waiting to go on test drive with tech We drove the vehicle and the only documented noise heard was from a phone holder installed on a vent. No other noises were heard.
  Ms. ***** returned for routine maintenance 12 days later with an additional ***** miles and added a new noise concern of when driving slow and (s)he accelerates (s)he can hear a noise coming from under the vehicle possibly a rub or grind. Please check we were unable to duplicate the concern on a road test but did note that there was some abnormal wear. We advised that if the noise persisted we could complete a maintenance tire rotation and balance as well as a wheel alignment to help stop the abnormal tire wear.
  Ms. ***** returned a week later with an additional ***** miles on the vehicle with a new complaint of When driving highway speeds he will apply the brakes and the steering will start to shake. Please check and advise. Upon inspection we found the vibration was due to front brake rotors being out of round and requiring machining to resurface we completed the machining and the vibration was fixed. We also recommended and completed a wheel alignment as it is due between 12-15,000 miles.
  About three weeks and ***** miles later the vehicle returned for an oil change. A new noise concern was brought up for us to check  Loud noise coming from engine at times on and off/while driving and at a stop/ happens on and off. On this visit had no problem found. we did a complete visual inspection and nothing was noticed. A road test was completed with the shop ******* and no noises were heard. Drove up to highway speeds.
  
  Ms. ***** has reached out since the last visit and we said we would be happy to check the vehicle again. We will ask for her to ride with the shop ******* or myself to demonstrate the noise.

  Please let us know if you would like to schedule an appointment regarding the noise concern.  Best wishes,

   

  ***************************

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26, 2024, *** of Brandon gave my keys to my car after a service performed at the dealership to a random woman in a back lot who then proceeded to steal my car. They handed over my keys to the woman with no verification of ownership of the vehicle. They prolonged me calling the police. They offered no compensation back to me for the 3 days of h*** they put me through. They are doing absolutely nothing to make the situation right.

  Business Response

  Date: 04/19/2024

  We are happy to report that this issue is resolved. We are awaiting ************** arrival to the dealership to pick-up her agreed upon goodwill. 

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealership to purchase a vehicle. I went to the dealership with pre-approved financing. I signed a credit application which I was told that it was required for them to send my paperwork. I received a credit alert and asked why? I was told that it's part of their process to send my ************ the application. A few days later I started receiving letters from other financial institutions saying the we applied for credit. I never asked them to fo this we even gave them our pre-approval letter from my ************ and we told them this was the only financing we wanted to use. When I asked about the credit pull we were told it was a soft pull. Which is not correct is was a hard pull. I also intend to seek legal advice because I feel we were not given correct information. This has caused a decline in out credit score.

  Business Response

  Date: 03/07/2024

  Thank you for bringing this matter to my attention.  Please call me on it when you have a moment- my direct line is ************.   I am not familiar with your specific deal, but I can share that we only submit deals to lenders with a signed or digital application for credit.  This does result in an inquiry, but it is also normal when shop for a car and choose to finance it.  Please reach out to me anytime.  Best wishes,

  
  ***************************

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Courtesy *** to buyout the lease on my 2022 *** ******** I was presented with a "quote" that included a CPO (Certified Per-Owned) Fee. When I asked about this, I was told that my original warranty would not carry over because I would technically be the 2nd owner of the vehicle. Using this scare tactic, they attempted to tell me that I need to pay the $799 or be stuck with a 2nd owner warranty that only lasts 5 years/60k miles. **** doing my own research I found this was not true, including documentation directly from *** that states buying out the lease does not change the warranty or show that I would be the 2nd owner. I then asked for the fee to be removed and was sent the following response:"Hi **** I thought it was an option to not certify the vehicle. My manager said it was either the dealer fee off $799 or certifying our previous customers for $799. If you weren't our previous customer, they charge both."After being sent this response I pointed out the information I found, and they admitted to their lies with this response:"Sorry sir, I brought this to my GSM and he said you're correct and is going to talk to the other manager. He said we won't charge you any additional charges."After this response I attempted to go to two other dealerships to complete the Buyout of my leased vehicle. These dealerships are using an absurd law in ******* that requires the dealership to be involved in a lease buyout. They are preying on customers and adding extra fees that are against the law. After making multiple calls to *** Corporate and making complaints about the dealerships I determined that I would have to return to the dealer just to finish the deal as *** Corporate said due to the ******* law there is nothing they can do to help me as it has to go through a dealer. I have since completed the process, but I still see a dealer fee being charged on my paperwork.

  Business Response

  Date: 01/20/2024

     Thank you for bringing this matter to my attention.  After reviewing the transaction, I show that we did sell the vehicle for the lease buyout amount.   I apologize for the communication issues prior to the purchase.  We do give our guests the option to certify a lease purchase vehicle- it sounds like we did not convey this properly or do a good job communicating.  I hope this resolves the issue, but if you would like to discuss it further please call me anytime at ************.  Best wishes,

   

  ***************************

  Customer Answer

  Date: 01/22/2024

   
  Better Business Bureau:
  

  After talking with ******* on the phone we have agreed on a refund amount in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 18th between 12:20pm and 2:45pm I had an ***ointment for an oil change, tire rotation, and a throttle body clean. After I picked up my 2023 *** ** Gt, it had very bad damage on the right side of the car leading up to the right rear rim. It looked like deep gouges on the rim like something cut it. First I tracked down the two places I went after that and proved by their cameras that it wasn't them. Brandon *** admitted that it must've been them and agreed to fix it. They told me I had to wait for a loaner car. It was about a week before I was notified a loaner car was ready. This was while I had multiple emails going to the service manager (***********************) and general manager (******* O' *****). There was very limited responses to the emails and they seemed to want to call to avoid a paper trail. So after they took my car, I discovered with my *** *** on my phone that it sat there at Brandon *** for 2 days until it was driven to **************** in *********************, **. This place has been permanently closed. So I drove there and grabbed my spare key to try to unlock or lock the car so the lights could go off, so I could determine if my car was there or not. And it was, so I questioned *********************** about this. He said they have private people work on their cars sometimes but didn't know anything about "Bobs auto repair". I bought this car new and they damaged it without taking responsibility until I brought it to their attention. Then they bring it to a very non-legitiment business. And haven't talked about how they plan on making it right that my new car has lost value after I put my trust in them to do some simple work on the car. And the service manager hasn't made time to even look at the cameras to determine how it h***ened to reprimand whoever did this damage to my car. Please help me with this issue because this is my only car and I work hard to get this dream car. And they haven't treated my with professionalism that you would expect.

  Business Response

  Date: 10/04/2023

  Although we cannot verify any damages to ************************ vehicle occurred on our property, we elected to have it repaired as a good will gesture. We are using a vendor we have used for the past 10 years to complete the repairs and are being told it will be completed the week of the 9th. 

  Customer Answer

  Date: 10/06/2023

   
  Better Business Bureau:

   

  Although I am disappointed that more effort wasn't made to look into the cameras to see how it happened, I'm glad you are fixing it. It just really ***** to buy a new car, only to have it for about ****** miles then get it damaged. And this is my 1st new car. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern;My husband and I bought a 2021 *********** from them and we traded in this Vehicle last month on a 2021 **** Ranger. My husband *********************** had a full GAP Policy and a service contract on the car. I have called several times to the finance department and left a message with the general manager but no answer or respond from anyone. We are expecting a refund. I also faxed over a odometer statement and a cancellation GAP policy to the finance department as well.

  Business Response

  Date: 07/27/2023

  o whom it may concern; My husband and I bought a 2021 *********** from them and we traded in this Vehicle last month on a 2021 **** Ranger. My husband *********************** had a full GAP Policy and a service contract on the car. I have called several times to the finance department and left a message with the general manager but no answer or respond from anyone. We are expecting a refund. I also faxed over a odometer statement and a cancellation GAP policy to the finance department as well.
  

   

  Sandra 

  Congratulation on the purchase of your new vehicle. We hope that you and your husband enjoy it. We are happy to help process your cancellation and get the ball rolling on getting you the refund that you are owed. Thank you for patience and understanding throughout the process. Often times with rigors of day to day business operation faxes are filed and not processed as quickly as we would. The cancellation process is now started I received the cancellation form from you via email. If you provide the odometer disclosure statement I would package both up and send them off to get your refund headed your way. The refund process generally takes 6-8 weeks and we will move all parties as fast as we possibly can. Thanks again for the opportunity to serve you. 

   

   

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ************************************************