Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a vehicle from ** Morse Cadillac, and it has shut off on me three separate times while I was actively driving. This is not only dangerous but completely unacceptable for a vehicle that should be reliable and safe. I have reached out to the dealership multiple times regarding this issue, but they have consistently ignored my concerns and have not offered any assistance, inspection, or resolution.I am extremely frustrated and disappointed with their lack of response. This issue puts my safetyand the safety of others on the roadat serious risk. I am requesting that ** Morse Cadillac break my lease with no penalty as this vehicle is clearly not safe to operate in its current condition. I want a refund on all payments I have made.

  Business Response

  Date: 04/24/2025

  Thank you for the opportunity to assist in your Cadillac experience.  Per our phone conversation 4/23/25, Cadillac HQ has been reviewing the concerns and will be in contact with you in approximately 1 week to resolve the lease termination. 

  Ed Morse Cadillac

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23231614
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 04/25/2025

  I am rejecting Cadillacs response because this issue has dragged on for months without resolution, and Ive been more than patient / compliant. I purchased the black XT4 in good faith, and not only have I spent significant time and money trying to get this resolved, but I was also subjected to unprofessional behaviorspecifically, an inappropriate text from *******, which added unnecessary stress to an already frustrating situation. At this point, Im asking for a full refund for the money Ive spent. The lack of accountability, professionalism, and timely resolution is completely unacceptable.
  
  

  Business Response

  Date: 04/25/2025

  Thank you for your response Ms.******.   We can understand the frustration., and are sorry you are going through this.  The buy back process of the vehicles built and manufactured by ************** is initiated by and managed by the Manufacture not Ed ***************************** We will continue to assist to the best of our ability, however, all communication's will be intitiated by and from the Manufacture, not from Ed *********************** Please enjoy the rest of your Friday and the upcoming weekend.  Correspondence through this channel will be considered closed. 

  Ed Morse Team. 

   

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our 2016 Cadillac Escalade to ** Morse dealership on July 8, 2024, for diagnosis of a vibration noise under the hood, covered by a third-party extended warranty from The Cadillac dealership. The diagnosis revealed a collapsed engine lifter in cylinder 5 requiring replacement. Following negotiations back and forth with ******, the sales representative, and the warranty company, who initially disputed our claim citing a missed oil change, we provided Carfax evidence of regular servicing at the Cadillac dealership. After approval, the dealership took five weeks to secure an engine, and upon collecting our vehicle on August 30, 2024, the engine light reappeared after driving five miles, prompting immediate return. Subsequently, the dealership claimed our expired warranty precludes coverage for the over $2000 repair, asserting we are liable. We dispute this, citing the dealership's two-month possession and failure to address the issue before warranty expiration, and the related, unresolved fuel cylinder 8 misfiring issue. We are seeking assistance from a service manager who we were advised is out of the country and there was no one else to refer me to. I find this situation unacceptable and indicative of poor customer service. I am hoping ** ********************************************* dealership will help facilitate a resolution to avoid having to proceed with litigation.

  Business Response

  Date: 09/17/2024

  This vehicle had an extended warranty repair with us, and we replaced the engine, while we were waiting on the engine to arrive the warranty expired. The repairs were completed, and customer picked up vehicle.
  A day or two later the check engine came back up and this time the vehicle needed injectors to be replace that was causing the vehicle to misfire. We then called the extended warranty company for the approval, but the warranty was expired. Called the customer and explained the situation, also said we were going to get with Cadillac and see what kind of help was available. After doing some research we found the vehicle had a GM special warranty or the injectors and that could be replaced at no cost to the customer.
  We called the customer with the news and told them it was going to be all taken care for them at no charge to them.

  Thank you. 

  
  

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IN FEB 2023 I PURCHASED A CADILLAC FROM ED ********************** IN TAMPA, **. AT THAT TIME THEY SUGGESTED I PURCHASE AN EXTENDED LIMITED SERVICE CONTRACT WITH GLOBAL PROTECTION. I WAS CHARGED $2024.00 FOR A 96 MONTH TERM THRU 12/31/2028. IN APRIL 2024, I SOLD THE CADILLAC AND SUBMITTED A CANCELLATION TO THE DEALERSHIP PER INSTRUCTIONS FROM PROTECTIVE (ATTACHED) FOR A $1566.92 REFUND. HAVING NOT HEARD ANY BY JULY, I CALLED THE BUSINESS MANAGER OF THE DEALERSHIP SEVERAL TIMES AND HE NEVER RETURNED MY CALL. I CONTACTED PROTECTIVE AND THEY INFORMED THAT THE CONTRACT (CGP258324) WAS CANCELLED ON MAY 6 AND THE MONEY SENT TO THE DEALERSHIP TO RETURN TO ME. I HAVE EVEN CONTACTED THE ***** MANAGER THRU AN EMAIL AND HE SAID HE WOULD FORWARD THE INFORMATION (STILL NO CONTACT) I HAVE CONTINUED TO CALL TRYING TO GET SOMEONE TO TELL ME WHAT THE STATUS IS. NO RESULTS. LAST WEEK I SENT AN EMAIL TO *************************** ** EXPLAINING AGAIN MY SITUATION. TO DAY I CALLED ED ********************** AUTO GROUP AND THEY GAVE ME THE ** CELL PHONE NUMBER. CALLED GOT A MESSAGE. NO RESPONSE HOW DO I GET MY REFUND????************************* ********** **********************************************************

  Business Response

  Date: 07/29/2024

  Good morning, unfortunately, we had been affected by the *** system hack and wasn't able to effectively retrieve customers information. We have since spoken with and issued Mr. ******* refund. He should receive this week. 

  Thank you. 

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car and was told I wouldnt need service until my oil change .. i was told the car was fully serviced .,,less then. Week engine problems and tires .

  Business Response

  Date: 02/20/2025

  **** bought a AS IS Cadillac with 97k miles in early July.  Per the *** Tire lights monetarily come on from tire pressure and or potholes, and also whether sometimes.  In July we did two tire pressure monitor sensors to satisfy the guest and do the right thing.   A few weeks later in august, we replaced another sensor to satisfy her and the light that came on,  and then another sensor again in October two months later on first oil change visit.  At that time the guest at put on approx. 5-6k miles per the work orders.
  
   
  
  She had a check engine light concern,  was potentially a sticky purge valve.  We had replaced that for her as well.  Very little out of pocket and we applied many discounts and coupons to satisfy her.  

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 21946451
  
  I am rejecting this response because:
  Because it was not a very little out of pocket my light continues to come on now theyre stating I have a $5500 leak .  The work hasnt never stopped and I was cohersed into buying this car with my hard earn savings ..
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/26/2025

  Hi ******,
  
  
  I had a convo with **** today.  She expressed she was happy and we were more than kind.  We can always do better with explaining the items on our work orders.  To list it all out and not take the time to express what is needed and just expressed is us missing our mark.   Suggested vs needed repairs.  I added $300 of service credit on her account.  I also mentioned I would reach back out to you and deliver the news of our conversation.
  
   
  
  Best,
  
   
  
  ****** *******
  
  General Manager
  
  Ed Morse Tampa

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car had some paint problems, and the Tesla sales center asked me to go to Ed ********************** Cadillac's paint company to paint it. When I picked up the car, I found that there were many problems and it also damaged my car. It did not solve my original problem, but made it worse. Then I asked them to repair it, but the second time they did not solve the problem for me, but made it worse again. Also, the paint did not match and there was a lot of oversprey paint

  Business Response

  Date: 05/17/2024

  We did not charge the customer for the work as this was a Tesla warranty and paid by *****. All issues at that time were resolved. Unfortunately, *** (Paint Protection Film) was applied prior to paint fulling curing. ******* is scheduled in June for a warranty repair for the *** with a rental vehicle. 

  Thank you 

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car to ** ********************** Tampa because of a roaring sound coming from under my rear seat. Upon diagnosing the car they found that the rear differential was bad and needed to be replaced. Because the car was still under warranty they replaced it for free. Months after the rear differential was replaced there was a thumping noise coming from under the seat. I brought the car back to the dealership to get it check** for a cost of ($174). The diagnosis was that the driveshaft was now bad. No driveshaft was in stock at the dealership. I was told one would be ordered and they would give me a call when it arrived. After weeks of calling checking on the part and talking to numerous different people I was told the part had never been ordered. Because the car was getting worse by the week I rented a car to drive ($300) while still contacting the dealership about the part. I decided to order the driveshaft from Cadillac Lakeland who received it in a two day time. When I took the car to Midas to get the driveshaft installed they found the bolts that connect the rear differential to the driveshaft were loose. The bolts that connect the driveshaft to the transmission on the front were still tight because ** ********************** never took that side apart. After talking to the service manager about what ***** found, he suggested I have the car towed back to ** ********************** so they could see the damage from the bolts being left loose. Once at ** ********************** I was told that because the driveshaft was out of balance that's what made the bolts come loose on the rear. ***** on front side of same driveshaft that they did no work on did not come loose. Once all the bolts were tightened that connect the rear differential to the driveshaft the bumping went away. I bought a new driveshaft $683 that I didn't need. I rented a car for $300 that I didn't need. I paid $174 for a diagnostic check that they didn't do. At the very least ** ********************** should have done their do diligence on the work they perform** on my car.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 23rd I took my 2022 ********** Outlander too Ed ********************** ********** to repair/replace the antenna on the vehicle. When I picked up my vehicle there was a black circle on the top roof of the vehicle and *******, the service advisor pointed out the black circle as damage that was done prior to me bringing it to **********, also I was told there was "a dent" near the back end where the antenna was knocked off so the antenna could not be repaired properly. ******* was able to move the antenna (wiggled) left to right by hand and he said that I would have to take the vehicle to a body shop or I could save money and caulk the seal with silicone. Which I did because I didn't want water to get inside of the vehicle and cause further damage. I couldn't sleep that night because I knew there was no dents or black rings on my vehicle when I first took it to the dealership. The next day I called the dealership and complained about the damage. The service advisor argued with me about the damage, but later found out that the technician lied and did cause the damage to my vehicle. The service supervisor, ***** said that they would take care of it and got me a rental for 4 days. ******* called me in two days to pickup my vehicle because he said the new parts were on back order. I have my vehicle with new damages and the general manager ***************************** I tried reaching back out to ***************** and the ********** Corporation. All I've received so far is another phone call from the service supervisor. I don't appreciate the sloppy, uncaring, disrespectful customer service I've received from ED ********************** **********. Also, there's the issue of my JBL ear buds that was taken from the waiting room and no one wants to look at the security cameras to see who took them. Please please help me.

  Business Response

  Date: 02/24/2023

  ****************** antenna vehicle damage was due to her garage door, not by Ed **** *****************   We have offered to fix her damage upon signing a repair release. ****************** has 30 days to sign the release for repairs to be completed. Please kindly contact us ************ to start this process.
  Thank you  

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19382323
  
  I am rejecting this response because:  True I knocked the antenna off of the vehicle, but that's not the damage that is the issue. My issue is damage that was caused by an  Ed ********************** technician.  ******* the service advisor,  ***** the supervisor, *****, the person who orders the rentals and numerous other employees know all about how much I gave Ed ********************** a chance to fix tthe damage that the technician did. My vehicle was delivered to me woth even more damage. which  as I stated in previous conversations. **************** is not taking the situation serious,  but I'm not going anywhere 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/01/2023

  The offer to fix was an offer/gesture not because we have to but because we would like to put the situation behind ** by taking the high road.  While every situation leaves opportunity to improve in its handling. The situation lies on its own merits.  

  This offer is not valid after 30days.  There will be no further responses.  

  Ed Morse Corporate Offices.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ************************* purchased a 2014 Cadillac ATS in January of 2022 at ****** Cadillac in *******. With in the first 3 weeks my car broke down due to the shifter locking on me after parking. I called the dealer in ******* they suggested to avoid expensive towing fees I could take my car to any Cadillac dealer in my area with the warranty I purchased also. I towed my car to Ed ********************** Cadillac on ******** they assigned me to service agent names **** who would call me and update me on details. He called me and notified me that my car also had 4 leaks not to worry the warranty would cover expenses for only 2 leaks at the moment because I havent even had the policy for 30 days. Also there is a $189 diagnostic fee that would come off repair total if I decided to have service provided with them. I agreed and asked them to do what was needed to repair my car. Days later I was called that car was repaired and there were expenses that the warranty did not cover and it was my responsibility to pay. So I did about $900 cash. After picking up my car I noticed the car was making a weird shakily sound as if the tires were pulling every time I accelerated also a week later my AC all of sudden stop working. I took my car to a AC specialist was told my condenser was congested $700 tab to repair. I couldnt afford it I went on with our AC for months. 3 months later my car breaks down again I call Cadillac tow my car again was told its the transmission and my ac would cost $2800 to repair out of pocket I asked why so much for a congested condenser **** said it was more than just that but if I couldnt afford it we would work on it at another time. Also they would go ahead and take care of the other 2 leaks that the warranty didnt approve in the beginning and that on top of that my engine needed mounts that would be covered by the warranty again there would be expenses out of pocket that came up to $1300 that the warranty didnt cover. I had no choice but to pay it being that I need my car and its my form of income since I do Uber. I paid to fix my car instead of my rent which lead to an eviction. As I continued to do Uber in my car I decided to drop my car off and have the shaking pulling feeling as I accelerated repaired I called **** to drop off my car and have that repaired finally since they never did it even after having mentioned it multiple times. I scheduled an appointment after dropping off **** calls me to say its part of the transmission and that also my brakes are leaking. The warranty will cover transmission repairs but its a 2 step process that requires first a torc converter and then a catalytic converter but that my warranty will only allow one step now and I would have to return for the second process. Out of pocket would be $1500. I said not to worry about the brakes I could take it to another location that specializes in brakes and pad replacement. **** said no its more than just brake pads or a tube leak I needed to replace the whole tank where the fluid goes. I then said just get it over with my whole savings went to them again. When I picked up my car **** stated that my car was making a weird noise I asked why and he stated that its part of not being able to complete the second step. I took my car as I drove it the noise progressed louder and louder as the days went by I kept calling **** to bring it back some thing wasnt right and now all of a sudden every time I brake and come to a complete stop my car starts shaking and completely shuts off. I stated that my car wasnt having all these problems before I drop it off why is it worse now than before? That I was bringing the car back and not paying any cost out of pocket his only response was speak to my manager. I decided instead of taking the car back to them I would have other mechanics look into it and sure enough 2 other mechanic shops have told me the same thing my car needs a transfer case and front right axle which is connected to the transmission. I mentioned having had the transmission worked on by the dealer and they all said thats impossible they can tell the transmission on my car has never been worked on let alone removed. I showed them receipts from all the work stated done by *************************** and I was told immediately that I was taken for granted. In order to replace a torc converter which is a large part it goes inside of a part that is in-front of my transmission meaning they would have to remove the transmission that was never touched or moved. And that my car does not need a catalytic converter works perfectly fine makes no sense why they would want to charge for something that isnt needed or covered by the warranty. I then called the manager at Ed ********************** I told him the situation at hand what was diagnosed of my car how could it be that I have paid over $600 in diagnostic fees and not once was I told that my car needed a transfer case nor axle not even a week ago when I picked it up how is it possible that that wasnt determined or fixed. Immediately the manager was rude and defensive saying it is noted that my car needs a catalytic converter and I should have my car towed for them to finish up the second step and any other fees not covered by warranty is my obligation to cover. He also stated that the transfer case and axle would not be covered by warranty just because its connected to the transmission, which wasnt true because I spoke with the warranty company and they said it is. I refuse to pay any more towing fees or have my car serviced at Ed ********************** being that it was never fixed correctly to begin with they always presented me with new problems all of sudden at every drop off that required out of pocket payments on top of the warranty bills. I was also shown by the multiple mechanics that my car has never had any leaks any where do to lack of stains or evidence of or any leaks any where what so ever nor stated repairs on receipts the only thing they can see was done was the motor mounts and shifter. Both shops refused to touch my car or repair after reviewing receipts and taking a look at my car after lifting. They literally took me under the car and showed me where my car needed to be repaired and where leak stains would be. I was advised to hire an attorney and take pictures of the car underneath if needed for evidence. The last mechanic advised me to have my car towed to another Cadillac dealer that is not Ed ********************** in Tampa since fees were already paid to them for transmission repairs they have to fix it. Also not to allow them to charge any catalytic repairs to myself being that it is not needed and make sure that the $189 diagnostic fee is deducted to the repairs total like they have not been doing. At this point I just want my $4000 out of pocket I have been paying and charged for unnecessarily and wages I lost for the weeks my car sat in the dealer not being able to work, loss of housing and being behind on car payment also insurance having to pay them instead. I was told my car is still fairly new with low mileage once its fixed correctly it will go on fine for a long time it doesnt make sense that a car with a clean car fax all of a sudden has so many issues since I have been taking it to Ed **********************. I was even advised by **** himself to give the dealer in ******* a bad review for having sold me a car with so many problems. I feel that I have been taken advantage of and lied too and its only right my car gets fixed correctly once and for all and my money returned. I have towed my car to ****** Cadillac in ********** as advised. Hopefully this will be the last time because Im at the point of just doing a voluntary repo. I want the money Ive paid them cash out of pocket for repairs they have not done so I can get it fixed w real professional ppl else where who are not crooks or stealing money from ppl or warranty companies.

  Business Response

  Date: 12/20/2022

  The vehicle a 2014 Cadillac ATS Vin ***************** has had significant transmission and drivetrain issue prior to taking it to Ed ********************** for repairs.Our records show from 2/25/2022 we have addressed all concerns and repaired all authorized complaints.
  As we understand your frustration and hardship, Ed ********************** did not bring upon your vehicles issues. We feel your concerns should be taken up with the dealership of purchase. 

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18482763
  
  I am rejecting this response because the last time my car was there I originally dropped off for repairs of car pulling during acceleration I have taken my car to other shops that can vouch none of the repairs stated on those receipts have been performed let alone I just paid another shop $1,700.00 cash to fix the issue with the transmission which was the transfer case and axle not torc or catalytic converters as they falsely charged and stated. One private shop mechanic fixed what this Ed ********************** incompetent dealer couldnt not once but three diff occasions. On top of that my car is still pulling to accelerate there for what did I pay them ***** out of pocket for that last time if now I have to pay another mechanic to actually fix correctly one time. I want all the money I ever paid them out of my pocket to go towards paying professionals who are actually fixing the car. Regardless Im filing a small claims suit against them and have all the repair receipts to prove that what they did was trash and another mechanic shop is repairing and getting it right the first try. My car never needed a torc converter and not was ever put into my car because my transmission has never been touched let alone dropped. Dont blame the seller blame your non skilled mechanics and scheme your dealer has going on. Accountability please & ty! 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/03/2023

  ******************, we're sorry you're unhappy, but our position remains. 

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have now reached out to Ed ********************** Cadillac in reference to an issue with my license plate incorrectly given to me over 5 times, a new license plate should have been provided and my vehicle plate is NOT registered to the new vehicle I have leased. The consequences for these actions can be severe for me as I can get fined or possibly even the vehicle taken from me if I were to be stopped by police. I have called Ed ********************** SEVERAL times in the past weeks and this matter continues to be unresolved and they act as if there is no urgency. Continuously passed around from sales manager to sales manager and no one has any care for my issue which is extremely important! The dealership has been nothing but unprofessional, unhelpful, not responsive, and a defamation to my character.

  Business Response

  Date: 10/03/2022

  We are given 60 days to transfer or obtain new plates. The transfer of ************************* plate( new registration) was delivered at her door (see pic)  30 days after she bought the vehicle so she did not need a 2nd temp tag. 

  Thank you, 

  Ed Morse Cadillac Tampa.  

• Initial Complaint

  Date:05/31/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called my service tech last October (2021) to try to get tire deal, buy 2, get 2 free. I was never scheduled in. Later I mentioned something he stated that only happens once a year. Later I end up having to buy 2 tires, unable to get the other two replaced, supposedly could not extend that deal. I then have to bring my car in for a leak that was leaking into my car for the second time (in 14 months). The dealership blamed me and where I park and quoted me over $600. to fix it AND said they have a tire special coming up again. The service rep stated there was not one coming up and no opportunity for me to take advantage of a sale. I ended up getting a quote and taking it to my cousin's mechanic who charged me $150. and removed a blockage of sediment and condensation that he believed was MORE than 1 year old. I was happily taking my car here and was satisfied with service, but something changes where these individuals or my service rep decided they needed to drive up their numbers with my naivety and took complete advantage of my trust. Then they have the gall to try to get me in there to trade in my car and buy one of theirs. Absolutely not. I will not patronize this business again!

  Business Response

  Date: 06/22/2022

  Business Response /* (1000, 5, 2022/06/06) */ Our buy 2 get 2 sale occurred this past April. We are sorry for the inconvenience this may have caused. If you need further assistance. Please contact my service manager ***********@edmorse.com