Complaints

This profile includes complaints for Elder Ford of Tampa, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Elder Ford of Tampa, LLC

  9560 N Florida Ave Tampa, FL 33612-7910

• 

  Elder Ford of Tampa, LLC

  9545 N Florida Ave Tampa, FL 33612-7909

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ************ truck from Elder ****. They transferred my clean vehicle credit to the dealership without my consent. At the time of purchase, there was a rebate that they kept. That was fine but the clean vehicle credit was not a part of the deal. This is fraud and bait and switch.

  Business Response

  Date: 01/23/2025

  Hi,

  Our records show that you signed all documents using the $7500 tax credit in the form of a rebate when purchasing your Lightning. Unfortunately, you are unable to use the $7500 at time of purchase and also on your taxes. 

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22840226
  
  I am rejecting this response because: When I purchased my truck Elder **** was offering a rebate for people buying trucks at that time.  This was outside of the tax credit. I was told when I filed my income taxes, I would be able to file for the credit.   If you look at the letter that I provided from the **** Elder **** did not apply for the tax credit until May.  I purchased the truck in March.  Now Elder **** kept the rebates that they were being offered at the time I got the truck then applied for my tax credit.  At no point was I told that the rebate that I signed off on was for the tax credit. Even the paperwork states it was a rebate the not tax credit.  I planned to use that money from the tax credit to install a charging station for my house in which I told the salesperson that and I paid a very large downpayment because I knew I was going to get the tax credit.  I did not consent for Elder **** to file the tax credit as I plan to file this tax credit on my taxes.

  I will be filing for the tax credit on my taxes, please back out your request for the fraudulent filing of the tax credit.

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle purchased 11/27/2024 through sales man *******. Under the direction of sales manager **** 1. Sales price and terms we agreed upon were manipulated and changed after the fact of negotiations. Original offer agreed upon was 72 month term at $887 monthly payment. This was also signed upon and agreed between myself ******* and **** Not until the contract was later mailed to me upon my request was I aware that terms had been changed to 36 months at $887 and a further 38 months at $1180. I was made aware of this by a delinquency payment notice by ****. Elder **** had never sent me any paperwork or info on payments or when my initial payments were due. They had incorrect info in for me that the incompetent team at Elder had entered incorrect. *** has stopped responding to messages from me all together and seems to have blocked my number as he is aware that he and his team have made numerous mistakes and are hiding from them. 2. As of today 1/21/25 I have yet to receive my official plate for my vehicle. They have issued me two dealer tags that have since expired and have even suggested that I illegally drive on expired plates until their delinquent plate arrives at an unknown date. I have made every effort to reach out and even drive to the **** location on multiple occasions waiting over 2 hours on one trip to be told nothing has been resolved with the plates. 3. Upon receipt of the truck I discovered damage to the hood of the truck on the first day. Although this was resolved by the dealership it speaks to the lack of attention to detail that *** and his team show toward their customers. If I were to have not done an inspection myself I would have been left with a brand new damaged vehicle. My expectation is to have a legal plate and the deal that was agreed upon in our original purchase agreement.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2023 **** Expedition from Elder Ford of Tampa, *******, in April 2023. Upon driving the vehicle at highway speeds I noticed a vibration. I reported the vibration to my local dealership **** of ******* in *****, *******. They advised that they balanced the tires. Over the past 18 months, I have had the vehicle serviced by **** of ******* four times for the same issue and told that they are aware of the problem but **** does not have a fix. I then contacted **** Complaint Resolution Department and they suggested attempting to have **** buy my vehicle back and move forward with their recommendation. **** understandably declined to buy the vehicle back. Then on December 21, 2024, the **** Complaint Resolution Department emailed me and advised me that **** of ******* is having computer problems for the last few weeks and could not provide them with documentation of my vehicles service records. Additionally, they advised that in February of 2023, my vehicle was serviced for a bumper repair. This is where my complaint against Elder **** comes in. They never disclosed that the vehicle they sold to me as new had been serviced for a bumper repair. I feel that this falls under unfair and deceptive trade practice. While the event occurred over a year ago when I purchased the vehicle, I only learned about their deceptive and possible theft on December 21, 2024, when advised by the **** Complaint Resolution office. Due to the manner in which they conducted business by not disclosing damage to the front end/bumper of the vehicle they sold me in conjunction with the vibration problem I have with the vehicle, I feel that the operated in bad faith and should take the vehicle back and replace it with a proper undamaged new vehicle or provide another viable resolution.

  Business Response

  Date: 01/07/2025

  Hi,

  I am sorry to hear that you are experiencing an issue with your Expedition. It appears that you are in communication with ****************** directly regarding that issue which is the best course of action. In regards to the bumper inquiry, sometimes vehicles do arrive with small blemishes from transport and/or general moving around. We document any damage and get advisement from **** as to the corrective course of action. Depending on the severity of the repair, there are damage disclosures that are necessary. I have attached photos of your Expedition bumper blemish before it was repaired. As you can see, it was simply a blemish that was touched up. From my experience, it appears it was most likely due to foreign road debris during transport. There was no deceipt or bad faith intentions, clearly you can see that from the photos. Please do reach out to me with any additional concerns or questions, I have full confidence that **** will resolve your service issues. 

  *** *****

  General Manager

   

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in **** and flew to ******* to buy the truck. I purchased a 2024 **** Lariat truck from Elder **** on Oct 25 , 24. I paid cash for the transaction . The dealership gave me a temp tag and told me they would have the title sent to me. When I had not received the title informed them that the temp tag was expiring and requested and other temp ****** the mean time, I received a email from the dealership saying they did not have my Social Security number in order to send me the title. I immediately gave them my social security number. I spoke with manager of finance and she assured me they were sending another temp tag and would receive it on Monday. 11/25. I Did not receive the temp tag on Monday so I contacted her again and she said that I would receive it Tuesday. Today is Tuesday and I did not receive the temp ****** I am driving on an expired temp tag from the state of *******. So I never received my title so I can get Ohio tags and I have not received an another temp tag from the dealership. The manager has stated false information to me which I have in writing. At this point , I have not been stopped by the police for an expired tag but Im sure that will happen eventually. I am seeking your assistance as soon as possible in this matter. I have all the communication between the dealership and myself in writing . I would like the title for the truck I purchased on Oct 25, 2024.

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
   I wanted to write you to inform you that Elder **** has this week has sent me the title and tag for my truck.  The issue now is resolved.   They also finally sent me a temp tag after several days of driving on expired temp tags .  The management of Elder never contacted me  about this . I think they responded because of your contact with them.
  I thank you very much for intervening in this. It was very uncomfortable for me to be driving on expired temp tags.
  I sincerely Thank -you 
  

  Respectfully submitted,
  
   
  ***** *****

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I are having an issue with a warranty that was purchased when my wife purchased the vehicle back on 6/27/2022. We were recently informed by another dealership that our warranty had expired at 100K miles which we are currently at about 103K. There is an issue with our water pump and it needs to be replaced which we know this would have been covered. The night we were in the process of purchasing the vehicle we were told by ****** Torino who did the financing for us at Elder that we were going to be purchasing a premium package extended warranty of additional 100K miles. My wife and I were very direct and clear with our questioning in regards to this and we wanted to make sure it would have been extended based off the current mileage of ******. ****** had told us that it would be and we would be covered to 160K miles. This is when we agreed to purchase the warranty since it seemed like it would benefit us and we knew it was going to raise our monthly payment more then we wanted to spend. I'm hoping we weren't missed informed with this warranty and it doesn't make any sense why a dealership would sell the plan that was already basically 61% used up at a full price rate. Then again I don't know why anyone would purchase that knowing it was set to expire within 40K miles. The Director of finance refuses to respond to any phone calls or emails. We are constantly being redirected every time we call.Lastly, I wanted to mention that after we purchased the vehicle we were given a thumb drive with the contract and warranty information on it but unfortunately the thumb drive was blank and up until earlier this week, we haven't had a copy of the contract until we reached out to our loan office and requested one. It would be nice if we could get all of the information sent to us that we should have received that night we bought it.

  Business Response

  Date: 09/23/2024

  Hi,

  I am very sorry you are experiencing issues with your vehicle. It seems that we have failed to communicate to you properly and I apologize for that. I have researched the vehicle service contract you purchased as well as the price you paid at time of sale. The vehicle service contract price is regulated by the State of ******* and reflects what it should have been. Unfortunately, there was no option available that would have extended the coverage up to ******* miles. 

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22190064
  
  I am rejecting this response because:

  I dont understand why we were told differently the night of the purchase and why a dealership is offering extended warranties at full price when the coverage is more then half over. All we ask is for you to take responsibility of your workers for giving out false information and ultimately stealing from people. We deserve to have a full refund of the price of the extended warranty 

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 09/24/2024

  I understand your frustration and again apologize for the inconvenience. Unfortunately, the vehicle service contract is expired and the warranty company will not issue a refund. 

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22190064
  
  I am rejecting this response because:

  It shouldnt be the warranty company issuing a refund. Theyre are not the one giving out false information. If Elder **** doesnt cut a check for $2900 then we can make matters worse by going to court. End of discussion 

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 24 July, I initiated a purchase agreement with Elder Ford of Tampa via the Driveway Platform with a $500 deposit for a 2109 Jeep Cherokee VIN 1C4PJDB3KD209768. I picked up the vehicle on 8 August 2024 from Elder **** at ******************************************************************. I drove it 0.7 miles to CDJR of Tampa for an inspection. The inspection uncovered:1.Odometer Disclosure, stated the vehicle had 24 miles less than vehicles physical odometer reading, as the vehicle odometer read ****** at the time of pick-up on Thursday 8 August ******.The vehicle had an engine repair at 28k miles on 31 May 2022 3.The certified Jeep mechanic discovered an oil leak from the engine; a video captured this issue (see *******************************)4.The brake fluid required changing; also documented in the aforementioned video (see *******************************)I contacted Driveway ********* to request immediate resolve and forwarded the report and video via e-mail. The next business day, Friday 9 Aug 2024, with only 1 mile driven, I contacted Driveway to cancel this contract and to refund my monies:1.$500 deposit to Driveway- 24 July 2024 2.$17,500 wire to Elder **** of Tamp- 31 July 2024 a.From ************************* confirmation #OPF1574247159 3.$2,423.34 wire to Elder Ford of Tampa- 31 July 204 a.From Bank of America Confirmation #********* Inspection photos were taken on Elder Ford of Tampa property and sent and approved (see ******************************************************). The vehicle was returned to the same location and keys were accepted by ******************************* and ***********************************.Elder **** and Driveway both are claiming the other is responsible for refunding the remaining $19,923.34 and I have not received my money; neither party have communicated a confirmation of my refund wired back to my account or a cashiers check overnighted to my address.

  Business Response

  Date: 09/09/2024

  This was taken care and client has been refunded. 

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  today is Tuesday july 2nd 2024, im writing this after after having left the dealership at Elder **** Tampa. Note, me and my family have purchased about 6 cars from this same Elder **** dealership and have had no problem until today and they have now lost a family of lifelong clientele. Two days prior to my arrival at the dealership i was in contact with a salesman negotiating a deal on a truck until we came to an agreement on a price of 830 a month 0 down 1.9% interest for 72 months on a truck. So the salesman confirmed on the deal happening, i drove 3 hours down from ******* (where i work) to finish the deal and sign the papers, only to find out the moment i get there, they completely disregarded the deal we agreed to and began to give me higher numbers with a flex plan of which was never discussed nor mentioned, not only that, the prices were higher then our agreement of 830 a month with $0 down. I made my way here from work 3 hour drive, loose money because because i took the time out of my day To come all the way out here, to be nothing but lied too for 3 and a half hours. Not only that, the assistant ** ********************* lied to me saying he is the ** when he wasnt, he also told me nobody was above him and he couldnt give me his bosses number and that i had to call corporate and when i asked for their number he told me well i dont know it, because when i have a problem i dont call corporate so. So at the end of the day i was lied to, lost almost 2 days of work because of their lie, disrespected and mocked by a assistant general manager *********************.A business that allows their employees to lie, disrespect, mock, and disregard the time and money of their customers should be exposed to the public. ********************** **** needs to be held accountable and hold up to their end of their deal that we agreed to. Until then they have lost a lifelong family of customers and neither me nor my family will purchase a vehicle from them or any other Lithia dealer again.

  Business Response

  Date: 07/03/2024

  The customer was told via phone that we would try to find a way to get him to the figures he wanted. We found way doing a flex buy. He was unhappy with the terms, we offered $6k above trade value for his trade & over $10k discount on the new truck. Our goal is to make every deal possible and provide excellent customer service. We offered him the very best deal we could possibly do, but his negative equity was too much to overcome and get him the terms he was looking for. 

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21935826
  
  I am rejecting this response because: The salesman ****** and the manager were made aware of my negative equity from the beginning, they asked me my miles on my trade in, amount owed aswell. With that information they still decided to guarantee me a deal at $830 a month $0 down 1.99% interest including my trade in and my negative equity. They did not try to give me the best deal the best deal is honoring the deal we agreed upon. They dont respect the time i took to drive out here, nor the money and days of work i loose because of their dishonesty. A business that cannot honor a deal is a dishonest one. Along with a Assistant GM ********************* that is disrespectful and mocking to a loyal customer instead of honoring the deal his employees garunteed. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st I received a call from Elder Ford of Tampa Bay saying they had a F450 in stock and would like the trade for my F350 with no money needed and a lower payment.On May 2nd, i went to look at the truck, We were able to come to an agreement, i did all the paperwork, signed everything, gave them my truck, was issued the registration and left at 11:30PM On May 3rd I gave Elder the 2nd key, and they said they may have under valued my previous truck but would let me know.On May 10th the sale manager reached out via phone, and said they felt the vehicle was worth less than they appraised. They informed me they wanted to go back on the deal. I informed them if this is true i would like to invoke the right to arbitration and they can send me something in writing or via the court system.On May 15 at midnight with out any notification, or negotiation they had a repossession company take the truck from my possession. They have maintained control over my truck this entire time, They have failed to submit any of the paperwork to ****************** **************** or the **** They also Failed to write me a letter asking for return of the vehicle.

  Business Response

  Date: 05/16/2024

  I am in communication with *************** to attempt to come up with a resolution.

• Initial Complaint

  Date:05/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint: Issues with Title and Vehicle Registration - Elder Ford of Tampa Dealership Dear Sir/*****,I am writing to file a formal complaint against Elder Ford of Tampa dealership regarding the mishandling of my vehicle purchase that took place in December 2023. The experience I have had with the finance advisor, *** and the manager ***** , has been nothing short of unacceptable and frustrating.Upon purchase, discrepancies began to arise during the registration process, with an unexpected hold on the vehicle via the **** Despite assurances from Raj that this was a routine matter that would be promptly resolved, the issue persisted. Subsequent efforts and promises to rectify the situation by *** have fallen short, leading to a significant delay in finalizing my vehicle's registration and title.Furthermore, despite my persistent attempts to seek resolution and clarification, the dealership has consistently provided inadequate responses and delays, leaving me in a vulnerable position. This lack of urgency and transparency on Elder ****'s part has now led to a grave situation where my name is not reflected on the vehicle's title, compromising my legal ownership and insurance coverage.Despite engaging with individuals such as ***, ****, and ******** to resolve this matter, the lack of progress and accountability exhibited by Elder **** has left me deeply dissatisfied and concerned about the mishandling of such a critical aspect of the vehicle purchase process.Given the severity and prolonged nature of this issue, I have been left with no choice but to escalate this matter further and seek appropriate reparations for the distress and inconvenience caused by Elder ****** negligence.I trust that the Better Business Bureau will investigate this matter thoroughly and ensure that necessary actions are taken to address the mishandling of my vehicle purchase and registration by Elder Ford of Tampa dealership.Thank you for your attention to this matter.Sincerely,********

  Business Response

  Date: 05/29/2024

  Hi,

  Our accounting and titling team are aware of your titling and registration delay. Please reach out to them at the store. 

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21706341
  
  I am rejecting this response because:

  Upon receiving the response from elder ***** I have called multiple times and gotten the same BS that happened previously. The Managers are in a meeting and will call you back when they are finished.  No meeting should be prioritized over a specific and urgent matter regarding a client. I have been at this for over a month and still the same responses. No accountability at all. Today is Monday June 3rd. I called at 1pm this afternoon and was told I would be getting a call back from the manager. It is 6:10pm in the evening !!!!!. I am a store manager and run my own store and not one time have I ever failed to assist a customer on any important matter especially something of this scale. Legal matters will be made.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/27/2024

  This deal is now approved with the state and Navy Federal should see their lien placed so the customer can now move forward with filing his Gap claim or whatever he needs to do to collect from his car accident.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Truck F-150 from Elder **** in March of 2022. As part of the purchase agreement I purchased a lifetime oil change for $1635.00, a vehicle service contract for $1340.00 and I have a New car 36/***** premium care package that expires on 01/31/2025 or ***** miles. *** current miles on my vehicle is *****. I had a scheduled appointment for an oil change at Elderss **** quick lane at 7AM on 04/16/2024. At check-in I was told that my warranty had expired and that the oil change would be a changed service. I informed the representative that my warranty was still in force plus a life time oil change had been purchased with the vehicle. I was told that there was no record of that and again it would be a charged service. I contacted **** corporate customer service to verify the details of my warranty. It was verified through customer service that the warranty was indeed good. *** customer service representative attempted to contact Elder **** with me on the line but was told all advisors were busy. I called Elder **** and asked to speak with a customer service representative and was forwarded to the rental department. I explained everything to her and she informed me that she would email the complaint to the person in charge of service and that someone would reach out to me. I still havent received any response from corporate or Elder ****. I consider my time wasted trying to resolve this issue valuable and right now I am tired and frustrated about an issue that should not exist. I am requesting assistance in getting this matter resolved

  Business Response

  Date: 04/23/2024

  *************,

   

  First and foremost, please accept my sincere apology for the miscommunication to you from my team. You are 100% correct in both of the coverages that you paid for and presently have on your vehicle. Unfortunately, the team member that attempted to help you that morning in the ** was improperly trained on where to find the necessary information to process the coverage. I have asked *********************** to reach out to you in hopes of restoring your faith and trust in our company.

  Thank you for bringing this to my attention.

   

  Customer Answer

  Date: 04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************