Business Profile

New Car Dealers

Ferman Chevrolet/ Ferman Mazda of Brandon

Complaints

This profile includes complaints for Ferman Chevrolet/ Ferman Mazda of Brandon's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

36 total complaints in the last 3 years.
16 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PRUCHASED A NEW VEHICLE FROM FERMAN CHEVROLET AND IT HAD TERRIBLE FLAT SPOTS FROM SITTING IN THE SAME SPOT AT THE DEALER FOR 5 MONTHS BEFORE I PURCHASED IT. I HAD TO PURCHASE NEW TIRES BEFORE I MADE A LONG TRIP. I DROPPED THE TIRES OFF ON JAN 25 2025, AND WAS PROMISED A CHECK IN THE MAIL IN 2 WEEKS. STILL NO CHECK AND NOBODY RETURNS MY CALLS. I DEAL WITH ****** ***** AND SAYS HE WILL CALL ME RIGHT BACK, BUT DOESN'T. SO I NEED THE CHECK OR MY OLD TIRES BACK, OR NEW TIRES TO REPLACE THE ONES THEY HAVE. THERE COMMUNICATION SKILLS ARE NON EXISTENT. THIS IS RIDICULOUS, OVER 8 WEEKS, AND NOTHING
Business Response
Date: 04/07/2025
We apologize for the delay in sending the check. If Mr. ******* could kindly send me a copy of the tire invoice; I will arrange for a check to be overnighted to him.
my email address is *********************************************************

Customer Answer
Date: 04/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** Parcels
Initial Complaint
Date:03/04/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We dropped our car off before Christmas to get fixed. It was a simple fender ******. Its now March and they wont return my calls and they send same text message that theyre waiting on parts. Its a lease that were paying each month along with insurance and we cant get them to help us at all. Even a phone call would be nice but they refuse to talk to us. Its like theyre holding our car hostage Its 100% drivable I have pictures if needed
Business Response
Date: 03/24/2025
We sincerely apologize for the delay in the repair of your vehicle and for any frustration this has caused. We understand that your time is valuable and that having your car back in a timely manner is important.
Please know that the delay has been due to ongoing issues with parts availability, which is unfortunately beyond our control. However, we recognize that we have not communicated effectively with you throughout this process, and for that, we sincerely apologize. We appreciate your patience and understand the inconvenience this has caused.
The front bumper arrived this morning, but we are still waiting for the rear bumper. Our parts manager checks regularly to find out the status. Update as of today, it should be shipped in 48- ************************************ 5-10 days. This is an estimate and not a guarantee.
We will prioritize reaching out to you directly to provide you with a detailed update on the status of the parts and the completion of the repairs.We value your business and will do our best to resolve this matter promptly.
Again, we apologize for the inconvenience and appreciate your understanding.
Customer Answer
Date: 04/01/2025

Complaint: 23016865

I am rejecting this response because:
If you look at the picture submitted, youll see that there was not that much damage and for them to say theyre waiting on parts is a lie. Ive talk to other dealerships and they say there is a problem with getting some parts, mainly chips or sensors , but Ferman is not trying to fix the car. From the very beginning, the girl handling the car was very confrontational and rude but thats ok, I just wanted our car fixed in a timely manner. Its April and theyve had the car that Im paying for each month, insurance and all and they now are holding it hostage and refuse to fix it. The owner should be ashamed. What a disgrace to the Tampa area. If it was his car, it would have been fixed within a week. Or to be fair , a month. Not 4 and no end in site. I get a generic text every once in a while and they still wont answer the phone or return a single car. Not one. What a trashy dealership
Sincerely,

***** ******
Business Response
Date: 04/07/2025
All of the parts are in, and we are working on the vehicle, estimated completion is the end of this week.
Attached is a copy of the repair estimate, and the communication log with Mr. ***********
Initial Complaint
Date:02/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took my 2018 ***** Volt to Ferman ***** for break issue back on September 23/2024.**** told diagnostic fees are $200, which I agreed on. Well, my adviser forgot to mention it's for the 1st hour.Since they couldn't find out what was wrong with my car for an our (there is no proof that they did anything) I was asked for another $200 If I wished to continue, which I declined .When I picked up my vehicle atop of $200 diagnostic fee I was charged $24 shop supply, this charge wasn't explained to me and Ferman refused to remove ***** I want Ferman to refund $24 bogus shop supply and $100 for a failed diagnostics.
Business Response
Date: 02/12/2025
Our technician worked for 1 hour to try to diagnose your vehicle, unfortunately sometimes EV vehicles take a little longer to diagnose. Any money that you spend on diagnosis would go to the repair you have done. As a goodwill gesture I am refunding you the $24 shop supplies fee. I have attached a copy of the refund to your credit card.
Customer Answer
Date: 02/17/2025

Complaint: 22913681

I am rejecting this response because:
First of all, $24 wasn't a goodwill adjustment, it's a refund for overcharging for a shop supply which I never heard for diagnostic.
Secondly, Ferman maybe should have better technicians to diagnose the issue, I will complaint to ** corporate regarding that.

Sincerely,

**** Ianine
Business Response
Date: 02/18/2025
We will refund guest **** ****** $24 to close out this case. I have reached out to Mr. ****** and agreed. thanks
Customer Answer
Date: 02/24/2025

Complaint: 22913681

I am rejecting this response because: The $24 refund should have been a goodwill, it was
an overcharge.

Sincerely,

**** Ianine
Initial Complaint
Date:01/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 15, 2022, I purchased a Certified Pre-Owned 2019 Chevrolet Tahoe (VIN:*****************) from Ferman Chevrolet Brandon under the General Motors Certified Pre-Owned Program. I paid $66,304.35 for the vehicle, which included assurances of passing GMs 172-point inspection and warranty coverage.Within three months of purchase, I began experiencing significant transmission issues, which I reported to the dealership while the vehicle was still under warranty. Despite my repeated attempts to have these issues addressed, the dealership failed to resolve the problem.On 3/10/23, their own 27-point inspection flagged the transmission as red, meaning requiring immediate attention. The vehicle now requires costly repairs that should have been covered under the Certified Pre-Owned warranty and GM Platinum Warranty. I also continued to report at later appointments.Attempts to Resolve:I reported the issue to the dealership on 1/19/2023.I contacted ** on 11/16/2024, opening a case, but no resolution was provided.On 12/30/2024, I sent a formal demand letter requesting a refund, to which I have yet to receive a satisfactory response.Desired Resolution:I am requesting a full refund of the purchase price of the vehicle $66,304.35 to include my $40,000.00 down payment as well as cancellation of any remaining loan balance of the vehicle.Attached are supporting documents, including the purchase agreement, inspection reports, and my demand letter.
Business Response
Date: 01/23/2025
Unfortunately, the vehicle is out of factory warranty, and out of coverage period of the extended service contract, and there is nothing we can do for the guest.

Customer Answer
Date: 01/24/2025

Complaint: 22762192

I am rejecting this response because:
I begin reporting transmission concerns well within the ****** warranty and Platinum warranty coverage period. After reporting the concerns the dealership diagnosed the vehicles transmission as needs immediate attention and neglected to take the proper steps to rectify the issue. I was advised by the service advisor at multiple that the dealership either did not have a transmission tech and when they would hire one the transmission technician was backed up for months. Also in my conversation with ***** ****** (GM) on Tuesday 1/21/25 that I couldve taken it somewhere else but I was never made aware of of that by the service department as I had multiple R/Os open for warranty-related services. Also, the reason I was able to meet with ***** was because the Sales Director ****** who issued a car to me on 11/16 stated he would help me get to the bottom of the issue only to have all of my calls ignored by leadership since 1/19. Also, my representative at ** noted to be ignored by the dealership as well for 3 weeks. Nonetheless, I was called by ****** on 1/16 and told that the loner car had an expiring tag, gave me his cell line and to bring the car to the dealership on 1/20 to be given another loner which was stated twice on the phone. On the morning of 1/20 I texted ****** with no response. Tuesday morning I texted ****** to confirm that I am still meeting with him. When I arrived and returned the keys to ****** I was told theres nothing he can do and I in fact was not given a loner and stranded with no way to pick up my children. I will not accept this response as I put $40,000 down on this vehicle which I found later only $26000 went to the truck nonetheless I put that much down expecting that Ferman ***** of Brandon was selling a ** Certified Pre-Owned vehicle that implies the vehicle is free from any major issues such as a transmission.

Sincerely,

***** ******
Sincerely,

***** ******
Business Response
Date: 02/14/2025
On January 19, 2023, Ms. ****** visited our service department with a complaint about the transmission slipping in her vehicle, which at that time had ****** miles. After a thorough inspection by our technicians, we determined that the vehicle was operating within normal parameters, and no issues were found with the transmission.
Additionally, Ms. ****** returned to our service department six more times throughout the year. During these visits, there were no further complaints or concerns raised regarding the transmission.
On 12/7/24 Ms. ******* says returns with a transmission issue and the vehicle has ****** more miles on it, for a total of ******* miles and is out of warranty.
Her vehicle is ready to be picked up and we have waived the $100 deductible for the Radio replacement as a good will gesture.
As the vehicles warranty has expired, and by a significant number of miles as well, there is nothing further for our dealership to do at this time.

Attached is a history of Ms. ******* visits.
Customer Answer
Date: 02/18/2025

Complaint: 22762192

I am rejecting this response because:

I reported the same issues multiple times. The service advisor began coding this suite as the 4x4 issue which he stated multiple times Is the transmission issue in which the dealership did not have the technician available to address the issue and as you can see I was told multiple time to bring the vehicle back for further diagnosis.
Sincerely,

***** ******
Initial Complaint
Date:12/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2024 pre certified Mazda CX90. After all papers were signed they had taken the car to wash and fill up with gas. When they brought the car back and I got in to leave noticed the front windshield was cracked. I let the sales person know and stated to bring it back that they would take care of it. When i went back they did not replaced the windshield and just put some kind of glue on the crack which you can still see and who ever fixed it tried to cover it with my sunpass.I have tried for them to replace my windshield and they refuse and stop taking my calls. I did not purchase a 2024 pre certified Mazda CX90 with a broken windshield. I don't know what else to do. My understanding under the Florida law they need to fix a broken windshield no fix it.If there is anything else I can do to get a solution for this. The vehicle was purchased on 10./21/2024.
Business Response
Date: 12/30/2024
We have the new windshield in stock, if Ms. ******** would contact our Service Manager *** ****** at ********************** he can help her schedule an appt to install it.
Initial Complaint
Date:11/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********* to buy a new car. Due to the fact I am a Cancer patient, we told Ferman we wanted to keep the payment the same as what we were paying now for 60 months about $375.00 a month they said ok. I went home to discuss with my wife. When I went back they showed totally differret pays. I said no way. The credit **** said that my score was low. I informed them that we had just refinanced our home and all debt were paid by the refinance company. They said that doesnt matter. I gave them my bank account and asked them to call and verify I paid off all the debt. Wont do it. Have to stay with credit report. Two days latter i was called that they have every ready at the payments i requested plus $20.00 more a month. I then sold my *** to a company that buys all cars. Since I no longer have a car they drove me to the dealer.The sales departmen gave me the documents to sign. However, they scamed me by raisibg ther term to 84 months @9.89%interest. I went back to credit **** and they refused to verify my paying off all debt. Now I have no car. I must trave to ******* to get Cancer treatments. I had no choice and I signed. I told them I could have waited for the credit bureaus to cath up the payoffs. I did not have a choice I signed and left with the car.THANK YOU ****** SARNERA
Business Response
Date: 12/09/2024
In Response to Complaint # ********

Guest had knowledge of the $3,000 down payment and terms of finance. Our intentions are not to "scam" anyone. We are confident that all paperwork and financing options were fully disclosed to *** ******.
I have attached signed copy of down payment check and proposal that was signed at time of purchase.

Let us know if you have any questions.
Customer Answer
Date: 01/03/2025

Complaint: 22575880

I am rejecting this response because:
I dont accept their response. However, I cant deny that I signed the documents. Obviously, the salesman and credit department just dont care. Iwill call Florida State attorneys office and file with them. I guess they forgot the finance guy offered me $1600 off the price. What was that for?

Thank you for your help

Sincerely,

****** ******
Business Response
Date: 01/03/2025
We apologize for any inconvenience caused however we are not aware of any Price Discount other than $500 off MSRP. Attached is a copy of our negotiated price which is signed by both Mr. ****** and Management.

thank you.
****** *****

Customer Answer
Date: 01/06/2025

Complaint: 22575880

I am rejecting this response because:

Sincerely,

****** ******
Customer Answer
Date: 01/07/2025

Complaint: 22575880

I am rejecting this response because:
After all the paperwork was done, I was sent downstairs to speak with their financial expert. I said what's the use, I am stuck with the deal. You must see him. I went down stairs and saw the financial person. He immediately said how would you like to save $1500-1600 dollars. I did not like the way the offer was made. The transaction was signed and sealed. I said no. I said after the way was treated now you want to help.
Why? No answer. I left. I will testify to this event under oath.

Sincerely,

****** ******
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ferman has had my car in the service department since August 9th it is now October 23rd and they still have my car. I have reach out multiple times each week for updates and sometimes it takes multiple days for someone to respond. I started off with one advisor named *******, then they switched me to a lady named ****** but she apparently got fired shortly afterwards so then I had a mother new advisor named ******. Once I I got the new advisor he informed me that he had to double check the situation of my vehicle since he was new on my claim first thing he does is tell me there are more repairs needed that my prior advisor didnt find for som reason causing more delay. Finally after 11 week I text ****** is there any update on my car? Can I expect to get it today or this week this was at 6am Monday 10/21 this guy replied at around 6:30am I just got into work and found a check on my seat for your car from your insurance you can come get your car anytime 10/21/24 I was working so I wasnt able to come in until the next day 10/22. I messaged the advisor through out the day to let him know I would be coming to get the car after work. I even tried to call multiple times and kept getting put on hold. I finally got off work and caught a **** up to the dealership only to find out that fermans accounting department had misplaced the check from my insurance and because of that I wouldnt be able to get my car until they find the check. The manager **** was very rude about the situation and was literally arguing with my insurance company via phone because my insurance company said not only did ferman receive the check 3 weeks ago but it already had been cashed for weeks also. This is not the first time Ive had terrible experience with the service department here but this is by far the worst situation ever I will never be returning to this location.
Business Response
Date: 10/23/2024
We are sorry for the confusion, but progressive had stopped payment on the first check which is why we were waiting for the second check.
Everything is paid now, and the guest has been notified that the vehicle is ready to picked up.
Initial Complaint
Date:10/23/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 29th, 2024 I purchased a brand new 2024 Mazda CX90. I also traded in a ****** Rav 4. We had asked the sales representative how much were we going to get for our vehicle. Her answer was $17,963, without any further explanation. She insisted for me to sign the offer sheet and I did, think that that was what I would get for my vehicle. The dealership paid to my lender $16,181, which according to what the sales representative had told me, meant that I should get back $1,782. We have been trying to get an explanation from the dealership and they just say the owe us $600 which we will get back, but they don't even say when we will get it back and they also said the salesperson explained to us that the amount of $17,953 included some tax credits that the sales person explained to us... the sales person did not explain any of that. When we contacted ******, the sales manager on call on the day of the sale, he just said that the documents were signed and that there's nothing they can do. I did sign the documents, but when we asked for clarification of the information, the answer was misleading. He also hung up the phone on my husband. When I called back, they said ****** would call me back in 5 minutes. He did not. We also requested a copy of the offer sheet I signed. They emailed me a copy without my signature. I requested a signed copy. Have not heard back from them.
Business Response
Date: 11/12/2024
A check for $654.43, was chut and mailed on 10/24/24, for the Payoff difference of the vehicle.

Customer Answer
Date: 11/12/2024

Complaint: 22460149

I am rejecting this response because:
Today is November 12, 2024. As of today, the check has not arrived to my home. Not receiving a check after 18 days says to me this is a lie. It is not a mistake of address, because I have received other documents from them. However, I have not received said check nor have I received the signed document I requested from them.
Their response to BBB is a lie, further proof of their dishonest practices.

Sincerely,

***** ******
Business Response
Date: 11/13/2024
I spoke with Ms. ****** today, I was incorrect, and the check had not been mailed yet. I have overnighted it today and she will receive tomorrow.

Customer Answer
Date: 11/14/2024

Complaint: 22460149

I am rejecting this response because:
We have the *********** system we're we are notified of incoming mail. Report does not include this check. Since Ferman Mazda has had a constantly deceitful way of operating with us, we cannot accept the response until we receive the check.
Once more, receiving the check is a partial response. They have not even apologized for the rudeness with which they have treated us, and for not returning our calls. Also, we still have not received the signed copy of the offer letter. They sent a copy without my signature.

Sincerely,

***** ******
Customer Answer
Date: 11/15/2024

Better Business Bureau:

Yes, I did receive the check. They used ***** that's why it wasn't reflected in the *********** report.

Sincerely,

***** ******
Initial Complaint
Date:10/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/19/24, I took my 22 ***** Silverado to Ferman ***** service department due to a ticking noise under the hood and a shaking vibration while driving. The service department stated there was a 3 week wait for any service loaner vehicles to become available and that they do not partner with a car rental agency nor do they have sister store to give us a loaner/rental during the time they have our truck. Since the truck is our only vehicle in our household, we had to buy a rental until we figured out the problem with the truck. On 9/20/24, we were informed that the only mechanic at the entire dealership that could work on the truck to see what the issue was, was out of town and will be back until Monday 9/23/24. On 9/23/24, after numerous calls, messages and texts were sent to the dealership with no reply, we went to the dealership to find out that our diagnosis was a transmission issue and we were quoted $3,316.34. We were informed by the service adjuster ***** *******, that this is a common issue. I did not agree so I called a ** representative and made a case with them to help get some answers as to why a 2 year old truck transmission went. (GM case#9-13698404615). ** stated that they were going to reach out to Ferman to request more details and documents and reach back out to us. For the next week we constantly had to call the dealership to ask them to send the requested documents that ** needed from them. We spoke with the advisor, Asst **** **** Service Director and the General Manager to ask what the update was from **. We have text messages to show that one person insisted it will be sent, however it never was. It has been a constant lie with them. We finally took it out of their shop to another dealership who fixed the truck within 48 hours. I feel as though Ferman was trying to rip us off since we are females who own a pickup truck, that we wouldnt know any better, and we had to put out for a rental that was not needed if they did their jobs correctly.
Business Response
Date: 11/07/2024
Our service manager had explained to the guest that we would have to disassemble part of the engine to find out the exact cause of the problem, then we would be able to ask General motors for assistance with the repair. The guest would not authorize cost of the disassemble, so we were unable to try and get any help from the manufacturer.
The guest knew when they dropped off the vehicle that we were about 2 weeks out to look at her car, and she decided to leave it anyway.

Customer Answer
Date: 11/12/2024

Complaint: 22418549

I am rejecting this response because: there was no mention that Ferman was waiting on us in order for them to respond to the ** **** I attached the text messages that show the ********** ****** stating that all they are waiting on is for their Director to send everything over and they ***eatedly told us that they were going to send it but never did. They gave us the estimate of charges on 9/20/24, we disagreed & called the ** *** to see what they thought of it, then the ** *** stated they were working on it with Ferman and waiting on paperwork from Ferman. So we kept calling and messaging Ferman to send the paperwork and they either never answered us or stated that they would send what ** was asking for. ****** stated he would personally do it, but then stated his manager would, then stated his director would send it over. It was not until 10 days later, when I finally decided to go to the store to get better answers of why they never sent it yet, did they mention that they were waiting on us approve to open the engine to be able to respond to **.
We did not take out our car for 10 days because 1. We were told by ***** *******, that if we drove it, it will make the problem worse and the truck will stop working and 2. we were being told paperwork was being sent and handled so we would keep giving Ferman/** time to go over paperwork and it led to 10 days before we finally said enough is enough and took our truck to another shop.
My vehicle did not need to be sitting, untouched in a service shop for 10 days. It was never mentioned or implied in any conversation that they were waiting on us to open the engine before they could give ** the requested documents.

Sincerely,

***** *******
Initial Complaint
Date:09/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2018 ******* from this dealer on May 25, 2024 and paid cash in full. Upon arriving home with it, we discovered a brake line hanging low to the ground and a headlight not working. Ferman was great with getting this fixed. Only inconvenience was having to get it back to them to do so. Then with a couple weeks, the battery died. They were kind and refunded me the money I spent to have AAA come replace. Then a month later my son got in an accident on wet roads. Thankfully nobody was hurt, however he slid into a curb causing over 1k in damage, which doesn't include the body work that needs to be done or a whole new set of tires that were needed. When the shop checked it all out they informed me that the tires had dry rot and were unsafe. I purchased all new tires to be safe. I then took 1 of the bad tires to a tire kingdom. I informed them that I had already replaced the tires but wanted their opinion of it. They also said it was dry rot. I then had another mechanic check it out and he said the same thing, That tire is dry rot, completely unsafe to drive on. I had just purchased this vehicle and it was already unsafe. I asked Ferman to at least refund me for the tires and they refused. My son could have been seriously hurt!!! I am asking for refund of the repairs and tires for this vehicle. I have the receipt for the repairs and tires. We have not gotten quote for the cosmetic repairs that are needed but would like that taken care of as well.
Business Response
Date: 09/18/2024
On 9/6, our manager, ***** ******, emailed Ms. ******* and explained that he received authorization to reimburse her for the set of tires. He asked her to send the receipt, and we would cut her a check. We have not received a copy of the receipt as of 9/18.

Customer Answer
Date: 09/19/2024

Complaint: 22300725

I am rejecting this response because: I never received an email from anyone. I had a missed call from the dealership phone number but no message or anything as to who called or why.

Sincerely,

******* *******
Business Response
Date: 09/19/2024
I have attached a copy of the email.
Please send the copy of the invoice and we will get you a check cut.
email to *********************************************************

Customer Answer
Date: 09/20/2024

Complaint: 22300725

I am rejecting this response because: I went thru all my emails, spam ,trash, etc. There was no email. Here is receipt for tires and damage due to the tires being bad.

Sincerely,

******* *******
Business Response
Date: 09/23/2024
Thank you for the copy, but we need a full invoice that shows the vehicle the tires were put on and a guest name on it.

Customer Answer
Date: 09/23/2024

Complaint: 22300725

I am rejecting this response because:

Sincerely,

******* *******
Customer Answer
Date: 09/24/2024

Complaint: 22300725

I am rejecting this response because: attached is the receipt they are asking for.

Sincerely,

******* *******
Business Response
Date: 09/24/2024
Thank you for the copy of the invoice, I will send a check request to our accounting office today. We will mail to your address.

Customer Answer
Date: 09/25/2024

Complaint: 22300725

I am rejecting this response because: I will wait to see if I receive a check.

Sincerely,

******* *******

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Ferman Chevrolet/ Ferman Mazda of Brandon is BBB Accredited.