ComplaintsforFerman Chevrolet/ Ferman Mazda of Brandon

• Initial Complaint

  09/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2018 ******* from this dealer on May 25, 2024 and paid cash in full. Upon arriving home with it, we discovered a brake line hanging low to the ground and a headlight not working. Ferman was great with getting this fixed. Only inconvenience was having to get it back to them to do so. Then with a couple weeks, the battery died. They were kind and refunded me the money I spent to have AAA come replace. Then a month later my son got in an accident on wet roads. Thankfully nobody was hurt, however he slid into a curb causing over 1k in damage, which doesn't include the body work that needs to be done or a whole new set of tires that were needed. When the shop checked it all out they informed me that the tires had dry rot and were unsafe. I purchased all new tires to be safe. I then took 1 of the bad tires to a tire kingdom. I informed them that I had already replaced the tires but wanted their opinion of it. They also said it was dry rot. I then had another mechanic check it out and he said the same thing, That tire is dry rot, completely unsafe to drive on. I had just purchased this vehicle and it was already unsafe. I asked Ferman to at least refund me for the tires and they refused. My son could have been seriously hurt!!! I am asking for refund of the repairs and tires for this vehicle. I have the receipt for the repairs and tires. We have not gotten quote for the cosmetic repairs that are needed but would like that taken care of as well.

  Business response

  09/18/2024

  On 9/6, our manager, ***** ******, emailed Ms. ******* and explained that he received authorization to reimburse her for the set of tires. He asked her to send the receipt, and we would cut her a check. We have not received a copy of the receipt as of 9/18. 

   

  Customer response

  09/19/2024

   
  Complaint: 22300725
  
  I am rejecting this response because: I never received an email from anyone. I had a missed call from the dealership phone number but no message or anything as to who called or why. 
  
  Sincerely,
  
  ******* *******

  Business response

  09/19/2024

  I have attached a copy of the email.

  Please send the copy of the invoice and we will get you a check cut. 

  email to *********************************************************

   

   

  Customer response

  09/20/2024

   
  Complaint: 22300725
  
  I am rejecting this response because: I went thru all my emails, spam ,trash, etc. There was no email. Here is receipt for tires and damage due to the tires being bad. 
  
  Sincerely,
  
  ******* *******

  Business response

  09/23/2024

  Thank you for the copy, but we need a full invoice that shows the vehicle the tires were put on and a guest name on it. 

   

  Customer response

  09/23/2024

   
  Complaint: 22300725
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  Customer response

  09/24/2024

   
  Complaint: 22300725
  
  I am rejecting this response because: attached is the receipt they are asking for.
  
  Sincerely,
  
  ******* *******

  Business response

  09/24/2024

  Thank you for the copy of the invoice, I will send a check request to our accounting office today. We will mail to your address. 

   

  Customer response

  09/25/2024

   
  Complaint: 22300725
  
  I am rejecting this response because: I will wait to see if I receive a check. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a used truck with low miles about a year ago from this dealership. I saw the ad online. It looked decent and it had custom wheels. I made an appointment to take a look it the truck a day later. Once I arrived, the truck had different wheels than what was advertised. The sales person stated that the wheels had to be removed and replaced with factory wheels in order for the truck to qualify for warranty. I agreed to purchase the truck with those wheels (OEM). Several months later (I drive it on occasion) I noticed the wheels and tires rubbing on the control arms. I called the dealership and made an appointment for May ****** to have it checked. Upon inspection the mechanic at that dealership told us (the sales person, service advisor, and myself) that the reason for the wheels and tire rubbing on the control arms had to do with the truck being lifted from the previous owner. I asked them why was that overlooked by you guys and where are the wheels that you guys removed? The service advisor told me to wait until they can figure out what they need to do. It is now 3.5 months now. I have not yet received any response. I have called countless of times. I even called ***** GM for support. All I get from ***** GM is to continue to work with the dealership. The dealership gives me the run around and it is always a different person handling the case. According to **, a service manger by the name of ***** Rabeu stated that they will not cover the repair because I had an accident. I stated to **, that the statement is false. If I had an accident, there would be documentation and I also have drive safe and save on my vehicle. Eventually I spoke to ***** from the dealership. He stated that it was a mistake from **. I emailed ***** documents for the repair kit that I found and photos of the truck was emailed. I am still waiting for his response. I emailed several times more afterwords. Do not conduct business with Ferman Mazda/Ferman Chevrolet of Tampa.

  Business response

  09/09/2024

  We had already agreed to pay for the repair kit, if Mr. ***** would like to send a copy of the invoice, we would be glad to send a reimbursement check to him. 

  My email address is *********************************************************

  Customer response

  09/23/2024

   
  Better Business Bureau:
  
  I agree for the dealership to pay for the repair kit. Attached you will find an updated estimate invoice. Please contact me on how we can move forward.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle has been at the dealership service department since 4-30-23, I am constantly icronored but my service advisor. I believe my vehicle was damaged in there care and I am being charged for the repair. I have been treated very poorly by my service advisor. I have filled a complaint with the corporate office. I have discovered the paperwork on my vehicle has been done incorrectly. I really feel like what is being done to me is on purpose,and I don't know why.

  Business response

  07/09/2024

  The vehicle came into our dealership already taken apart, we found the cylinder housing and steering column damaged before we serviced. We repaired the vehicle after guest approval. Attached is a copy of the repair order, that shows the notes of damage before we repaired. 

   

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I buy a truck from Ferman Chevrolet last year on November 2023 on last days of March beginning of April of 2024 I have some issues with the truck engine is not powers at all bring to the dealer and they keep the truck for check out and possible repairs or replace motor in case approval by GM group warranty 8 weeks later they still not have a answer for me about the problem of my truck and the solution to corrected I need you guys step in and resolve this issue with this business please

  Business response

  06/12/2024

  We have traded **************** out of his 2023 Silverado and into a new 2024 Silverado. 

   

  Customer response

  06/27/2024

   
  Complaint: 21773719
  
  I am rejecting this response because:

   Ferman Chevrolet respond satisfactory trade my truck for a 2024 and thats not true or at least not like they make look, the dealer inform me they will get my truck back and let me have a ********************************************* to be on the dealer with the same issue over and over and never fixed but for my surprise when u when to do the papers the coming up with some extra charges on my payment the I wasnt agree and back and forward with that and tell me the dealer will lost so much money on the trade in and so y so all lying like all there are at the end the truck was listed as ****** dollars and they increase to ********, that dealer is group off burglar with license by the state to do stills the money to the tax payers, they s**** me over and they live me no option I do that way or I keep going because I was give my truck to them already, my other truck over all was ********* and the other truck they put it for ********* and was listed for ********* including all their charges they are bunch of liars on that dealer
  
  Sincerely,
  
  ***********************

  Business response

  06/27/2024

  The 2023 Silverado that **************** purchased was a pre-owned vehicle that had 7400 miles on it. He purchased that vehicle for $56988.00 in November of 2023. The 2024 Silverado he has now is a new vehicle, and he purchased that for $70,175.00. 

  We gave him $57,000.00 in trade in for his vehicle.  We did everything we could to help him by getting him out of the vehicle that he did not want and into a brand new vehicle.

   

   

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Repeatedly lied to about time frame to be expected. Lied to about having all parts required. Lied to about original wait time as well as updated ones. Constantly disregard when attempting to reach management. Was told a 1 week job. Has been 3 months now.

  Business response

  05/28/2024

  The vehicle was delayed because of parts on backorder, parts are in now. Technician is finishing repairs on a vehicle that came in before Mr. ********* They should be starting repairs on ******************** vehicle on May 29th, with completion by the end of the week. 

  We apologize for the delays, but some of it is out of our control.

  *********************** (service manager) is working with technician to make sure this is complete. 

  Thank you.

  Customer response

  05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought truck 9-17-2022. Truck broke down 9/25/2023 and went to dealer 9/28/2023. It took 73 days to repair due to part being backordered. GM compensated us $6500 + $2500 attorney fees for breach of contract in not repairing vehicle in 30 day time period. Got truck back on 12-11-2023 and truck broke down again on 12/23/2023 and went back to dealer on 12/27/2023 for repairs. Truck was in the shop for 71 days for this repair because they couldn't get codes to clear. This repair was brake system failure. Got truck back on 3/7/2024 and check engine light is on again and going back to shop today 5/3/2024.

  Business response

  05/06/2024

  ************* brought the vehicle in late in the day and we asked him to leave it for us to diagnose it, but he refused. If he would like to bring it in earlier in the day, we would be glad to take a look at it and see if we can diagnose it while he waits. 

  Customer response

  05/06/2024

   
  Complaint: 21662038
  
  I am rejecting this response because: the last time they had my truck (Dec.-Mar) they literally had it 71 days and couldn't figure it out.  Before that (Sept-Dec) they had it 73 days and when we got it back it lasted 2 weeks.  I want them to take truck back and pay it off $50626 and give me My down payment back as well as payments made while it sat in their shop.  They literally told me last Friday that it has some sort of an electrical issue.  It is JUNK!  JUNK!!!  They just clear codes and give it back and it lasts a couple of weeks and same thing again.  Tired of it!
  
  Sincerely,
  
  *******************

  Business response

  05/09/2024

  ************** purchased a Pre-owned vehicle in Sept 2022 with approximately ****** miles, we didn't see the vehicle again until Sept. 2023 when it had approx ****** miles on it . GM did compensate ************** for the problem with the repair. 

  We are unable to do anything else at this time. 

   

• Initial Complaint

  04/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I am writing to inquire about the status of a part that was due to arrive by the end of April. Despite numerous attempts to obtain information, I have yet to receive a definitive answer. The truck's engine power is limited, displaying on the dashboard if I exceed 50mph. I would appreciate any assistance in expediting the delivery of this part.

  Business response

  04/30/2024

  This vehicle was taken to another dealership, and they have ordered the part. This part is on National Control (backorder) for everyone, so we have let the guest know that the other dealer will get the part before we would if we order now. We are sorry for any inconvenience, but it is out of our control. 

   

   

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  we purchased a car in january 2024 the cars are inspected before being sold from what i have been told several times. i have tried to contact someone over the past 3 1/2 weeks and no one is willing to help. we noticed a coil spring was half way off and we were told to take it to *** so we did and they fixed it then they said i needed an alignment and as a courtesy they did that as well and we were told the rotors are warped. they will not fix the rotors as we bought this car from ferman and ferman will not fix them either. so basically we were sold a car with 3 big things wrong with it we were able to get *** to fix 2 of those and have been in contact with service managers and reps promising calls back and a solution and we are heading into march and no one will correct the issue. it is obvious that the car was never inspected and someone dropped the ball.i would like the car to be brought in for a full point inspection that was never done and i would like my rotors to be fixed asap. i am paying over 30k for a vehicle i have a 90 day warranty and extended warranty and no one is willing to correct the issue.

  Business response

  02/29/2024

  It looks like ************ has an appointment on Saturday (March 2) to get his brakes looked at, he should have his service advisor contact ************************* (Used Car Director) and he will see how he can help. 

   

• Initial Complaint

  02/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This is what happened I went to Ferman Chevrolet for an oil change I wasn't there to buy a vehicle I was crying because I had lost my husband due to COVID.**** one of the sales guys came up to me and I told him what happened that I was struggling to pay for both trucks with my husband check both of those trucks got paid but since he died I no longer had his help. **** said he could take both trucks off my back but that I would have to buy one in return. So I decided to buy one but when it came time to sign the papers **** the man who would usually fill our contracts was on vacation in *********. I have nothing bad to say about him it's the new guy who filled them out this time. Now everytime me and my husband would sign a contract it was always a paper contract we're we would see what we signing this time they used a tablet type of thing to sign the contract I never saw what I was signing because he just opened up one yellow box after another so I couldn't read it and when we were done I thought he was going to give me a copy of the contract he told me to come tomorrow for it because the printers were already turned off and i believed him since it was around 9:00 to 9:30. Oh and before I left I asked **** and the man signing my papers how much was my negative equity and all they did was look at each other like they had something planned out So I left and came back the next day to get it. And still the next day they didn't want to give it to me so I asked to speak to the manager and he told **** to tell me to be grateful that I wasn't going to have to pay $1,500 that now I was only going to have to pay $998. So I told him to give me back my trucks and **** told me that he had already sold my 2018 for an additional $3000 more than what I owed on it and that the other one was going to get sold for $10000 more than what I owed so why did they slapped on $8,000 of negative equity on my new truck that's enough to buy a used car if I would have known I wouldn't of tookit

  Business response

  02/29/2024

  *************************, purchased this vehicle in October of 2023 and was happy with the payment and the purchase. 

  We apologize that she is unhappy now, but she does have a service contract that she can cancel if she would like to, but that won't change her monthly payment. It will lower the amount of the loan. If she would like that done, please contact us and we will be glad to help. 

   

   

• Initial Complaint

  01/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In September Ferman Chevrolet located in Brandon fixed my front brakes and supposedly changed my rotors. In October they fixed my rear brakes. Shortly after that I noticed every time I had to brake my truck would shake. I called them and took the truck back to them to be checked out. They said problem was no fault of theirs and it came from hard braking. I called the corporate office and spoke with someone named ******************* who did absolutely nothing. I do not believe they changed the rotors or anything.. the brakes are worse now than before I had them fixed.

  Business response

  01/24/2024

  The service manager is contacting the guest about bringing the car in to find the problem. 

   

  Customer response

  01/25/2024

   
  Complaint: 21113432
  
  I am rejecting this response because: The business manager did not contact me, also I took my truck in already and was told it was not an installation problem
  
  Sincerely,
  
  ***************************

  Business response

  02/13/2024

  Guest came in to the dealership and we have addresses all of her complaints. She is happy with the results. 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩