ComplaintsforJames Rivard Buick Pontiac GMC

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dropped company provided truck at this dealership. At the request of my company's fleet management. It needed a fuel door housing,a new keyless entry remote, and according to them a fuel module. Upper management authorized the repair and after over a month they finally call me to let me know the truck was finished. I was extatic it was finally finished. To my surprise the front windshield is now cracked by someone in the establishment. The company I work for refuses to pay for damaged caused by the lousy personnel at this location. I went and told the service advisor assigned and she stated the manager is going to get with me. So they send me a glass guy they have onsite working for another company. ( Definitely not the manager like I'm stupid) Anyhow the vehicle is registered and insured in the state of ******* and the policy does not cover the windshield like they do in *******. Attached is the pictures taken prior to taking to the dealership. As well as the receipt for the work done. It's also absurd to think just because I signed a contract doesn't give you guys the right to cause damage to my vehicles. I understand accidents happen but the person who did this needs to own up to their mistake. Period. I need a new windshield like yesterday.

  Business response

  05/17/2024

  The dealership has provided the customer with a new windshield

  Customer response

  05/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They replaced the glass so that's all I needed. Thanks.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/8/2024 i called GMC Customer Assistance and spoke to ****** . I was explaining to her that my car was having shift to park manufactured problem from the day I purchased the vehicle . I took it to the dealership on 2022-2023 for a diagnostic and they said was the battery , I replaced then the car turned off a week later took it back and they said was the alternator and i spend another thousands on the car . I explained to the dealership by that time the issue with the shift to park draining my battery because sometimes the car wont turn off and if i dont pay attention stays on all night . The dealership said new battery will fix it But it never did the issue is worst I explained all this to the dealer . i then proceed and took it to Rival dealership again after i spoke to GMC customer service directly they diagnose the car again to now said the car have a shift to park issue and parts need to be replaced ***** repair . So ofcourse i called ****** from GMC and she said what I already know ohh u have no warranty sorry we cant pay for this $180 for the diagnostic test . I told ************** felt Misleading in this situation and i needed her to cover that amount . She said Nop we will Not . I ask for her manager and ask for her to pulled the call since they all recorded and she deny my request just because I mentioned that i was on a consultation with a lawyer to get to the bottom of my car situation. She got very angry and said she will not pulled the call . I am seeking $180 reimbursement from them for misleading damages and emotional distress they put me through.

  Business response

  03/22/2024

  We are unable to find history for this vehicle under the name ***************************** or the phone number *************. Please send the *** identification number or another name so we may look into this complaint further.

  Customer response

  03/25/2024

   
  Complaint: 21429031
  
  I am rejecting this response because:

   

  my VIN number . *****************

   

  *********************** or ***************************** and *******************************
  
  Sincerely,
  
  *****************************

  Business response

  04/03/2024

  I looked at the history of this vehicle at out Dealership. A battery was replaced on 03/06/2023 at ***** miles for a stall and no restart. A generator was replaced on 04/25/2023 at ***** miles for no power to vehicle. The only other repair we have is from 03/12/2024 at ****** miles and it states shift to park issue. The customer declined the repair. The customer was dealing with ************** on this last issue and they declined any warranty repairs due to the age (2017) and the mileage (******). The original warranty was 3 years or ****** miles from original time of purchase which it far supersedes both parameters.

  Customer response

  04/08/2024

   
  Complaint: 21429031
  
  I am rejecting this response because:
  

  The original complaint when i took my vehicle to this location was having issues with the  shift to park  in whrmen the vehicle was staying on most of the time , the situation with the shift to park started since I purchased the vehicle and base on research this is a manufacturer issue thats being going on a lot of 2017 GMC. Any ways the request was ignored by the mechanic on charge and said that my battery was drained and needed replacement, I mentioned again the Shift to park issue he said that the diagnostic didnt show nothing with the shift to park that all i needed was a replacement battery in were i know that was not gona solve the issue but i went with the flow and trusted the professionals a week or so later my car didnt turn on and was towed to the location and find out was the alternator!! Why this was not solved in the first trip to the dealership!! I pid again for the replacement of the alternator and again the soo professional mechanic said that replacing the battery and alternator was gona solved the shift to park issue !! If you look back at this Vin number with Car *** maybe you will find more answers i do not have ! Im looking in to a class action law suit to see how f theres one in ******* were they can help me . GMC mislead me on this repair with the interntion to get more money on the repair 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Tuesday December 13th I dropped my car off the night before for a code on emissions and check engine light . I had an appointment at 930 am on Tuesday. I did not hear from them so around 2:00 I called and they stated they did not look at car and would not get to it till next day . The consultant was rude about and didnt even call me I had to call them . Then on Wednesday night I went to pick up my car they brought it to the front and the consultant and I noticed a rattle noise that was not there before I dropped it off . So he had me keep it there one more day so they could figure out the issue . When they called me the next day the told me a bracket was broken and that I would have to pay 404 dollars to Have it replaced not covered under warranty, I stated the noise was not there before it sat on their lot for 4 days . They stated they would do nothing for me but fix it for 404 . So I took it to my *************** and they took pictures and found that there was no broken bracket and the rattling was coming from a flex pipe but no issue . So they flexed the metal out and no rattling. So filing a complaint for falsely stating something was wrong and were going to charge me 404 for nothing broken. I called GM and they say the stand by their service station. I have pictures of pieces under my car and you can clearly see no problems . And no rattling anymore .GM didnt want to address this and neither did Rivard . They were condescending to me and treated me with no respect . And falsely were going to do unnecessary repair .

  Business response

  01/04/2023

  The proper repair as per GM bulletin PIP5681C is to replace the pipe. I attached the bulletin. This repair is not covered after the factory warranty has expired. 

  Customer response

  01/05/2023

   
  Complaint: 18618684
  
  I am rejecting this response because: I understand the bulletin but its not the fact that the repair was what was suggested in the bulletin . But I was specifically told they needed to repair the pipe because the bracket was broken which clearly it was not . So still fraudulent request to make a change to repair something not broken . If the bracket was broken then bulletin would be true and I would have been fine with repair but that was not the issue . The clicking came from manufacturer defect with flex pipe of metal too close not bracket . And GM knowing this and Rivard knowing this they should have not stated my bracket was broken . So this is not acceptable.  And Rivard refuses to take ownership of their blatant negligence and didnt have the decency to call me back. This is why my complaint is still valid . And my car is not making the clicking noise anymore since a mechanic adjusted the flex pipe slightly . 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  12/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I purchased a 2017 Chevrolet Silverado **** ***** Edition from your dealership on August 13th, 2022. Despite my many attempts, as of todays date, I still have not received the title. My final payment to GM financial was made on September 27th, 2022 and the vehicle has been paid off since. I received an email from GM Financial on Wednesday October 19, 2022 stating my title is on the way. The vehicle is paid off and the title should be in my possession and no one elses. The temporary tags on my vehicle expired on September 11th, 2022 and I have not been able to legally drive the vehicle since that day. The vehicle remains unregistered and untitled in the *********** on this day December 2, 2022. The dealership is claiming that it is out of their hands as a third party agency is handling the title and registration of my vehicle. They refuse to disclose to me who the third party agency is.

  Business response

  12/19/2022

  We will not issue a refund. The tag and title work is in the hands of **************. 

  Customer response

  12/19/2022

   
  Complaint: 18513430
  
  I am rejecting this response because: Simply put, the registration process took over 4 months from time of purchase of the vehicle. It is against ** state law for a vehicle to remain unregistered beyond 45 days from time of purchase. I also do not have the tags that I am required to have for my line of work.Rivard was supposed to transfer my previous plates that were paid up however they did not. They registered my vehicle with new tags. Due to my profession i require property carrying plates in the ***********************. I was never notified that the tag transfer was "rejected" until the new tags were already purchased. I demanded they make it right by providing me with property carrying tags and they stopped responding to my correspondence.
  

  Along with the title issue, the salesman stopped returning my calls regarding a dent in the rear bumper that was not supposed to be there. I have correspondence from the salesman stating I'd be reimbursed for fixing of the dent however he stopped responding. The representative that delivered the truck told me the warranty was bumper to bumper when it was in fact only drive train. The ** blower motor went out the week after purchasing the truck. But most of all I am blown away at the duration of the title and registration process and that they refuse to make it right by providing property carrying plates.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/16/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I spoke to five salesmen; every salesman was rude and disrespectful. They change the price (and literally the vehicle) if they like you. I spoke to Cade, the Owner and expressed my concern for the terrible service, and dishonesty. He rudely told me I was wasting time and not ready to buy. Yet, within 4 minutes of my phone call, I literally PICKED A CAR WITH THE OWNER OF THE DEALERSHIP AND GOT A PRICE! I asked to verify price was out the door. He said this was not his part as owner, he connected me to a salesperson. In the beginning he got all information and sent in writing to me the final price of the vehicle with my GM employee discount. I called him on phone with wife as witness; verified price was with taxes, tags, fees and ALL. He confirmed and made me aware would be less if transferred tags. He assured me he would hold vehicle, after took $1,000 deposit and never give a receipt or any proof of my payment; when I asked for follow up- Literally in text message stated he was "doing me a favor" and "taking time out of his busy schedule" to help me. Even to the point of trying to blackmail me and say I would forfeit my deposit and car would be sold from under us. After calling dealer 6 times I was connected to the sales manager who further lied and misconstrued information regarding this transaction in coming days (over 40 emails documenting). I called Cade on repeated occasions and he was too busy to call. I asked about accessories and for pricing prior to installation. I explained before anything to verify availability. They went ahead and installed parts on my vehicle without consent. This is against law in the Florida Motor Vehicle Repair Act. I sent Cade emails and evidence. Now Cade (the owner) is trying to cancel the transaction, when he already ran my wife's credit, put all my personal info into database,his team tried to change price (again), they took $1,000 of my money, as well as hours of my time and days of missed work because of their unethical acts.

  Business response

  04/19/2022

  Business Response /* (1000, 11, 2022/04/05) */ We have decided it is not in our best interest to do business with someone who thinks we are unethical. Consumer threatened legal action and we will not proceed with someone who threatens litigation. Consumer Response /* (3000, 13, 2022/04/04) */ As a supporting update. The dealership took it upon themselves to enter mine and my wife's confidential/personal information into various systems and databases without our consent or knowledge (we only found out when our cards started getting BILLED for a car we do not even own!). This is a direct violation of the privacy act with which I made Cade (the owner) aware of and he told me it's okay he could do what he wants because it's a free service. How does the owner of a dealership not know the federal law? So they changed the price about a dozen times, extremely rude salespeople, bait and switch. And they enter your information illegally without your consent. Beyond that they ran our credit for no reason. Put our credit card information into further systems and services without our consent. THEY EVEN: "CALLED THERE LAWYER" . Literally the dealership committed fraud and then called there lawyer and had an email correspondence with them to try and bully and intimidate us. They committed fraud on every document, lied and attempted to manipulate by giving an ultimatum with threatening legal action (Since when does a dealership have a lawyer call a customer about to buy a car!?). Stay far away from this steelership. If nothing else I hope this serves to warn, educate and advise future people looking to purchase from this facility. We are not purchasing our car from these people. I have contacted GM Corporate and FTC to report fraud. This will serve as first, only and final notice that we demand all of our information be removed entirely from Rivard Buick GMC and ANY AND ALL of its affiliates and assocaites. Be warned!!! VERY VERY deceitful and unethical (illegal) activity going on here at Rivard Buick GMC. Business Response /* (4000, 15, 2022/04/12) */ At this time our position is unchanged. It is not in the customers or our best interest to proceed in that the customer feels we have acted unethically. The personal information that was used was in accordance to the credit app we received electronically from the customer. Other non sensitive information was used in accordance with a regular transaction until we could no longer satisfy the level of service the consumer required.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Had a leak in the back window of my Acadia "fixed" after going through a car wash in March of 2021. Water poured through a hole from somewhere. Took my car through a car wash again (car is usually hand washed) Dec. 12 and the SAME EXACT leak was still there. This leads me to believe it was never fixed to begin with. Upon contacting service I was informed that I would need to pay $510 (or half as a courtesy to me per the service manager) because the repair was over the 12k miles that came with the repair but within the 12 months. I wholeheartedly feel the original problem was the brake light that was not replaced/repaired and now I am being forced to pay. One female associate asked why I chose to come to that location and not to where I bought the car new-another GMC dealer on the other side of town. While her thoughts had no ill-intent, as a customer I choose where to service my vehicle. The fact that she would assume the Century GMC dealer would be better that this location needs to be addressed. Whether she meant it that way or not, it should not have been said. I would appreciate a phone call from someone that can assure this issue will be taken care of. I have placed a call to Rick who is the director to no avail the secretary said calls are usually returned in 24-48 hours or I can come on site to speak with him in person. In order to schedule the car I had to walk in and speak with the service manager Troy because the advisor did not return promised phone calls. Highly disappointed with this location. Would rather trade my car and not deal with GMC anymore if this is the service they render to consumers.

  Business response

  01/21/2022

  Business Response /* (1000, 5, 2021/12/28) */ VEHICLE CAME IN IN MARCH FOR A WATER LEAK AT 36043 MILES, TECHNICIAN REPAIRED WATER DEFLECTION SEAL AND REPOSITIONED WEATHERSTRIP, RETESTED VEHICLE AND RETURNED TO CUSTOMER. VEHICLE CAME IN IN JUNE AND IN OCTOBER FOR ROUTINE MAINTENANCE AND THERE WAS NO MENTION OF A WATERLEAK REOCCURRING. VEHICLE RETURNED IN DECEMBER FOR A WATERLEAK AND WAS DIAGNOSED AS THIRD BRAKE LIGHT ASSEMBLY LEAKING. DEALERSHIP MADE AN OFFER TO PROVIDE THE LABOR FOR TESTING AND FOR REPLACING COMPONENT AND THE CUSTOMER WOULD PAY FOR THE PART. CUSTOMER DECLINED REPAIR AT THIS TIME Consumer Response /* (3000, 7, 2021/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need for this business to be HONEST! I brought the car in PRIOR to the end of the extended warranty. As I stated before I did NOT take my car through the car wash until December of this year. To make it seem as if I am telling a lie or have a reason for filing this complaint is outright disgusting and dishonest on your part. If I had an issue why would I continue to bring my car to your business on the two additional occasions? This response shows exactly your care for customers. Paying $240 is not the issue in any way shape or form as I am sure you are aware! The issue is the fact that the SAME thing happens again 7 months later and you're service team are going to act as if there is a new problem that has come up. This is unacceptable and we will NOT recommend nor chose to do business with this establishment anymore. Business Response /* (4000, 9, 2021/12/29) */ We decline any further correspondence regarding this issue. We will not be bullied into fixing a separate issue that arose significantly later than the original issue. Consume is encouraged to find another service center for all future needs on the vehicle.

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