Complaints

This profile includes complaints for Mercedes-Benz of Tampa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mercedes-Benz of Tampa

  4400 N Dale Mabry Hwy Tampa, FL 33614

• 

  Mercedes-Benz of Tampa

  2905 Premiere Pkwy Ste 300 Duluth, GA 30097-5240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Mercedes Benz of Tampa on September 2, 2023. At the time of purchase, I was provided a temporary tag and informed that I would receive the permanent tag via mail within a few weeks. As of October 4, 2023 I had not received the permanent tag, and my temporary tag expired on October 1st. I called this dealership on the early morning of October 4th to speak with someone in reference to this. The receptionist ****** answered and informed me that I would need to speak with the finance manager ***, in reference to my tag issue, however she believed he was not in the office yet. I was transferred to his voicemail and I left a message. In the meantime, I called the cell phone of the sales rep that assisted me with the purchase of the car, and he informed me that he is no longer with the company. After I explained my dilemma to the former rep, he stated in this situation the dealership will either overnight a new temporary tag to me or send me an email of a new temp tag that I can printout. After a few hours passed with no call from the dealership. I called back several times, each time being transferred to a different voicemail and I left messages. After about the 5th call to the dealership, I explained to ****** the urgency of the matter as my daughter uses the vehicle to drive to and from school. I asked ****** if she could please allow me to speak with someone and not a voicemail...if she could perhaps walk over to someone in the dealership and explain the situation and ask that they speak with me in an effort to assist me. She said "no, I'm on the sales floor." Then in a sarcastic manner said, "I will send and email to the manager informing them that you have called 100 times and for them to call you back." I also sent an email requesting assistance via the Mercedes Benz of Tampa website. I NEVER received a call from anyone from this dealership. We cannot drive this car without a new temp tag.

  Business Response

  Date: 10/11/2023

  I apologize for any inconvenience that this matter has caused.

  The tag has been overnighted to the customer and will arrive tomorrow, 10/12/23.

  The customer has been notified of this.

  ********************** considers this matter closed.

   

   

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle into ******** on July 5, and again on July 12, 2023.Both included noise I was hearing for, what appeared to come from the rear, I thought maybe tires. At times the noise seemed to come from the front or the back; but I left to the experts to figuer out.******** said they heard no noises and I did not need rear brakes yet.They charged me for the service.On July 12, 2023, I returned the car again for the same squeaky noise. Again, they said they heard no noises. They said, they drove and checked the vehicle. I have no reason to doubt them, but I saw thru the viewing window them bring my vehicle in and watched them the entire time until my service advisor come to me and told me they heard no noise. I never saw the vehicle moved from the time they brought it into the service area. So I question when did the tech ever drive it to check for the noise.I asked my service advisor if he could ask the Service Repair guy to ride with me, he said no. But that he would ride with me himself. That was all fine, but he's not the experience repair guy. They charged me again, for the same reason to tell me they still did not here the noise. I feel there should not have been a second charge.I called them again, for the same noise a few days later and I was supposed to receive a call back to schedule the car in a 3rd time, but I never got that call.I took the vehicle to a different ********, they heard the noise. The vehicle was scheduled to be diagnosed but than cancelled due to the hurricane. I have had 2 additional diagnosis for the noise and both came back the noise were from rear brakes and I needed to replace them.********-benz charged an additional me $200+ on a second visit for the same issue they checked before.On Monday, Sept. 18, 2023, I had the brakes replaced.I am disappointed that ********-benz Tampa is the best of the best. So I am surprised that they charged me again and that they did not resolve the issue.

  Business Response

  Date: 09/27/2023

  The vehicle in question is a 2015 ************* ML400 with ******* miles.

  The customer was charged $644.82 on May 31st for a Service B and replacing the brake light bulbs (no diagnostic fee was charged on this visit)

  The customer returned with the vehicle on July 12th after driving the vehicle **** miles and stated there was a spongy noise underneath the vehicle while driving. We charged the customer a discounted diagnostic fee of $145 for the vehicle and replaced her wiper. 

  Only one diagnostic fee was ever charged. Please call *********************** with any questions at ************

  Mercedes-Benz of Tampa considers this matter closed. 

   

   

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20649674
  
  I am rejecting this response because:

  The person I am asked me to call, please respond  to BBB with an appointment *************.  Then I will call. 

  But I find the response unprofessional and filled with anger,  arrogance and an I don't care attitude.  However, this behavior is consistent with what I have experienced over the years th a disrespect for women at the Tampa location.  If I were a man, we probably would not be having this conversation.
  
  The derogatory comment about the year of my vehicle is irrelevant.  Miles false.  But, it should not matter if I had a **** *********benz with a million miles.  It's irrelevant, that's why I pay you, to make sure is running properly.   Without vehicle needing repairs a lot of people would be out of jobs, because there would be no need for service department. 
  
  To note, you did not make the year of my vehicle an issue when I paid ******** $6,000 for a single repair.  Don't get upset with me because ******** makes high quality vehicles that still holds up after many years of driving. 
  
  But getting back to the issues, it's a simple one. Why would ********, want to charge me  anything.  As $250.00 (this was the original quote) for an issue you had previously diagnosed?   I continued to hear the same noise.  Regardless of how long it took you to get me in for another appointment, it was to address the same ongoing noise issues.  As text shows,  and not as you suggest. 
  
  As you know diagnosis fees are charged for any issue you're checking, but removed if you get the work done.  But usually not charge if your are checking the same issue.  On the May 31 visit,  I had the work done, so it would no show a diagnosis fee.
  
  My payment to recheck this issues was $207.52, this may or may not have included something additional.   I just know what the bank statement shows.  See attached.
  
  I don't under,  you want to charge me but refuse to allow a service Technician to drive with me to listen.  A do appreciate my service advisor. He is only doing what he's told.  He a very nice guy.
  
  

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 2023 a credit application was submitted for the vehicle purchase of a 2023 ************* AMG GLC 43. A salesman named **** reached out to provide assistance. Because I was making such a large vehicle purchase, I wanted to be sure that the *** ( ( Manufactured Certificate of Origin ) Manufacturer's Certificate of Origin (***): A *** is a very important document provided by the manufacturer of a vehicle that certifies its origin and authenticity. The *** is a crucial document in the buying process. It establishes the vehicle's legal status, proving that it is a legitimate product of the manufacturer. The *** contains essential information about the vehicle, such as the *** (Vehicle Identification Number), make, model, year of manufacture, and the manufacturer's information.When a new vehicle is purchased from a manufacturer or dealership, the *** is provided to the buyer. When buying a car, the dealership is legally required to provide the necessary documents requested by the buyer to ensure a legal and transparent transaction. In addition to the legally required documents, the buyer may request other documents for their records or for specific purposes. These additional documents could include the vehicle's history report, service records, safety inspection reports, and maintenance manuals. During the negotiation and purchasing process, these documents were requested and I was denied by Mercedes Benz Of Tampa per the salesman ****.Furthermore, because my social security number was used and I received NO benefit. This is proof of fraudulent activity on behalf of Mercedes Benz Of Tampa. In addition the Consumer never received a letter of Adverse Action from the dealership to notify the consumer who to call at the dealership within 60 days to receive the reasons. I tried getting in contact with management, left messages and no call back. I took my business to *** and purchased a new vehcile with them and was provided with all the documents I requested.

  Business Response

  Date: 09/19/2023

  Mercedes-Benz of Tampa will provide a copy of the *** to all customers that request it after they purchase the vehicle.

  All other facts about the consumer's credit are private information.

  Please contact *****************, our General Sales Manager, with any further questions. His direct line is ************.

  We deny that anything we did was fraudulent. This claim is false and ridiculous. 

  Mercedes-Benz of Tampa considers this matter closed.

   

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have owned ************* (MB) vehicles for many years and have dealt with four dealerships in the past. When I am in the market for a MB, I start at the ***** website since it allows me to find vehicles within a miles radius and for the Trade-In value tab. This has assisted me with past purchases when working with a dealership.Once I found the vehicle I contacted the dealership and provided the trade-in value report that ***** provided me, a copy of my drivers license, loan approval letter with dealership documents, a tentative deal of $21,500 out the door price, and a timeframe to arrive at the dealership to review the vehicle, finish up the purchase and head back home.The dealership came back with a low ball trade in offer which was a red flag that I should have listened too. Against my better judgement I agreed to an $24K out the door price. Tampa was the first MB dealership to not accept the ***** Trade-In value report.Once at home I discovered that the out the door price was $24,371.89 and that the back license plate was missing two screws. The dealership sent me the screws but are saying they can't do anything about the additional $371.89 that was added to the out the door price. I should be going for the $3,000.00 trade-in difference but I agreed to $24K out the door so it is not unreasonable for MB of Tampa to send me a check for $371.89 to cover the amount over our agreed upon price.

  Business Response

  Date: 08/22/2023

  The $371.89 difference is the taxes that ******* charged.

  This was an out-of-state deal, and the customer signed a buyer's order that states he or she will be responsible for any differences in federal/local/county taxes.

  I apologize, but these charges did not come from the dealership.

  We consider this matter closed.

   

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20502672
  
  I am rejecting this response because:
  

  My out the door agreement was with ************* (MB) of Tampa not with the State to be licensed.  MB of Tampa knew that I had driven seven hours to get to their dealership and they knew I had limited time to do the paperwork because of the seven-hour return drive and that I was relying on the paperwork being correct and accurate.

  Every dealership that I have dealt with over the years always honored the out the door price and would tweak the **** or the trade in value to make the numbers match the out the door price.

  All of my past dealings with MB have always been great and in a way to be expected from the first luxury car manufacturer.  It would appear that MB of Tampa does not live up to their word or to the MB standards.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* has a recalled on the brakes for my GL450 and I was instructed by ******************************** to stop driving my car immediately and to used car rental and ******** will reimburse me for up to 90 days. I took my car to ******** of Tampa in February when the part arrived and submitted my rental invoices to ******** of Tampa service Manager on February 10,,2023. I have called **** numerous times and was told repeatedly that the reimbursement is not ready. ********************* didnt return many of my phone calls so I spoke to ********* , ***** supervisor. She also told me that she will be working with **** to get this issues resolved. Another month went by and nothing happened. I left another voice mail to ********* and no response.

  Business Response

  Date: 07/17/2023

  As we have stated to the customer, we will continue to ask ************* *** for approval in regard to her rental car reimbursement.

  This reimbursement is approved by and sent from ************* *** Corporate, not our dealership.

  We will, however, continue to call on the customer's behalf.

   

  Customer Answer

  Date: 07/19/2023

   
  Complaint: 20309694
  
  I am rejecting this response because:
  It has been almost six months since I submitted the rental receipts.  I have spoke to ******************************** and I was told that ********************** should reimburse me for the car rental and that she have left message for ********************* to process the reimbursement.  Mercedes Benz excuse is not acceptable especially after I spoke to ******************************** Department 
  Sincerely,
  
  *************

  Business Response

  Date: 07/22/2023

  We have contacted ************* *** and are still waiting for them to approve the reimbursement.

  This reimbursement comes from ************* Corporate, not the store.

  As soon as the reimbursement is approved, we will send the money to the customer.

  We have also contacted ********************** and they are aware of the process.

   

   

   

   

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20309694
  
  I am rejecting this response because: it has been almost six months.  ************* *** customer care told me that ******** of ********************** can reimburse me and they I turn will reimburse ******** of tampa.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attachment ( Complaint Affidavit )

  Business Response

  Date: 06/28/2023

  Dear Sir or Madam:

  I represent Precision Motorcars, Inc. d/b/a Mercedes Benz of Tampa (MBT), an ****** Automotive Group dealership. I am in receipt of Complaint No. ******** submitted to your office by *****************************.

  Attached is MBT's response to a complaint filed by ****************** with Hillsborough County Consumer Protection Services.  ****************** also filed complaints with the ******* ********** of ******* Safety and Motor Vehicles and the ******* ********** of *********** and Consumer Services.  As set forth in the attached response, ********************** claim that he was somehow deceived into leasing a vehicle for 60 months instead of 36 months is demonstrably false.  It is indisputable that all of the terms of his agreement were disclosed to ****************** at the time of his transaction and that his claim to the contrary is per se frivolous.  ********************** complaint is nothing more than a garden-variety case of buyer's remorse.

  For each of these reasons, MBT respectfully requests that BBB close this matter.

   

   

   

   

   

   

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20194958
  
  I am rejecting this response because: *********** has already shown it dishonest behavior just take a look at my cancellation request dated back 12/14/2022. When I cancelled three warranties and too this day only received one payment. They deal in bad faith in every department in Mercedes Benz of Tampa. The matter that disturbs me the most is the fact, they are leaving out the most important part. Not allowing, me the consumer  to receive a copy of the contract, the day the contract was signed. This prevented me from challenging any of the discrepancies I bring forth now. Am I the only consumer that dont receive a copy of what I have signed after the contract has been sign. I requested a copy and their sale representative refused to give me one. This fact was witnessed by my friend whom wrote a statement about this fact. So this company did not allow me to use my buyers-remorse. They deprive me of my right not to take possession  of vehicle on this day that would have prevented me from experiencing the harsh behavior of this company. They sit you down and throw paper in front of you and when its all done, them giving you a copy of when the contract is a reasonable request. The only reason I was giving a copy is because they knew I would not agree to these terms. I want to how could this happen to a consumer.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car on April 30, 2023. It is June 5, ************************************************ payment book. We have called ****************** AND the dealership 5 times. ****************** said they cant find anything for us and cant help. The dealership in Tampa hasnt even bothered to call us back. We want to get someone to find the account so our credit isnt hurt by this companys lack of help!

  Business Response

  Date: 06/29/2023

  We apologize for any inconvenience that this may have caused. We always strive to provide the best customer service possible.

  Our customer service representative contacted the customer and was informed that the vehicle has been paid off.

  Mercedes-Benz of Tampa considers this matter closed.

   

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new car from Mercedes benz of tampa in February 2023. We registered and insured our car in *********** where we reside. Our license plates were supposedly being sent to ** within two weeks to our *********** home. It is now june 1 st and we have no plates. I have called texted spoke with different departments countless times and still no plates

  Business Response

  Date: 06/01/2023

  We have contacted the customer and informed them of date they should be receiving the plates.

  We apologize for the delay.

  Mercedes-Benz of Tampa considers this matter closed.

   

   

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/1/22 get serviced because engine light came on vehicle was cutting off in traffic. 4/7/22 vehicle was ready for pick up issue was fuel hose leaking. Engine light came on AGAIN took vehicle back 5/18/22 same issue. 6/3/22 vehicle was ready for pick up issue was a new gas tank covered under warranty. Couple incidents after engine light came on advisor told me to check gas cap continue to drive it light will eventually go off. After he told me that felt it was important to record conversation and/or conversate text to have proof. November engine light comes on AGAIN! 11/16/22 4 days before 1yr wedding anniversary take car for service no loaner available so i had to get a rental for my anniversary weekend. 11/21/22 i reach out to my advisor cuz havent heard anything. Knows nothing about car issue yet but does have a loaner for me to pickup. 12/1/22 after inspection contaminated fuel clogging suction jet and fuel pump screen. ANOTHER!! tank. i asked what could cause this and was told bad gas. Warranty wouldnt cover it because they said it was my fault for putting bad gas in tank. Advisor and a MOD suggested i make an insurance claim. I did that but when insurance adjuster got there, there was no gas to test. Said it had evaporated but he told me on a message he left on my voicemail that they said its because waiting too long to put gas in tank causing the contamination so they rejected my claim and insurance go up. ended up having to take my loaner back while i come up with $4580.63 to fix issue. Got a rental for a month and took out loans. Got car fixed & engine light came on AGAIN! From the time i got car back it was fueling issues. Advisor told me it was the nozzles at the gas station also should trade vehicle ($5000 DOWN PAYMENT) because this issue will never go away after paying $5000. Took car for a 2nd opinion was told it was the handle on carbon canister that rusted & was deteriorating. He said previous mechanic never looked past the gas tank for other issues.

  Business Response

  Date: 04/17/2023

  All issues regarding the 2017 ************* C300 and the contamination issue have been documented and photographed.

  All warranty decisions are made by ************* USA, not our dealership.

  We cannot base any decisions on a second opinion from a service department that is not ours.

  The customer has since traded the vehicle in for a 2022 GLC at our dealership.

  Mercedes-Benz of Tampa considers this matter closed. 

   

   

   

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** complaint letter Dear Better Business Bureau,I am writing to file a complaint against ******** regarding the repair of my car's sunroof. I am deeply disappointed with the poor customer service and unsatisfactory repair work provided by the dealership.I was told that was a 2 years warranty on the service, done on 02/04/2022.I brought my C300 to the ******** dealership to have the sunroof repaired. I was assured by the service advisor that the repair would be completed in a timely manner and that the sunroof would function properly after the repair.I starting noticed water sipping on the corners of the back column and the headliner fabric started coming off.I have called and report the problem to ********, scheduled a service repair on 12/19/2022.Upon arriving at the dealer for the service, I was told I would be charged over $450.00 for a diagnostic, and a separate charge to replace the headliner.I explained that should be cover under warranty promised. I have called before to report rattling noises coming form the sunroof mechanism, which it was never there before the repair.I tried to reach out *************************, General Manager, ************, left few messages, never got a return call back.The retraction fabric is also stuck and it doesnt close anymore, after the sunroof is closed, allowing the sun light thru the sunroof glass, heating up the car and possible causing damage on the interior leather. The dealer should repair it, at no cost to me, since it is part of the warranty repair, and damage on the headliner is highly probable caused due to the repair, since it appeared after of it.

  Business Response

  Date: 03/28/2023

  The customer has spoken to our service manager, ************************

  They have come to a mutual resolution.

  Mercedes-Benz of Tampa considers this matter closed.

   

  Customer Answer

  Date: 03/28/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

  After I spoke with ****, and he proposed to cover 50% of the "diagnostic" fee, which, I'm still responsible for the other 50% of the fee, and there is just to check the problem.

  I might be still responsible for repair and parts, after diagnostic. 

  At this point, I started to share my experience and case with ******** with a local news that is interested on it.

  I will keep a record of all communication for future reference and reserve the right to share online and to the news my personal experience with the service; which it took a claim with BBB to get a call back from a representative from Mercedes.

  Still an on-going case, with a scheduled drop-off day for my car to have the diagnostic completed, then a report for service, labor, parts and price will be provided.
  Until then, this case is open and running.

  Please let me know if you have any concerns,

  
  Sincerely,
  
  *****************

  Business Response

  Date: 03/29/2023

  The original repair was done to the vehicle on February 4th, 2022. The vehicle had approx. ****** miles.

  The car is a 2015 C300 with ****** (recorded in December of 2022)

  Mercedes-Benz of Tampa will waive the diagnosis fee with no charge to the customer.

  If the customer chooses to repair the vehicle and pay any repair costs, we will provide a loaner until the repairs are completed.

  If the parts, we originally installed were the cause of the problem, we will cover the repair under warranty.

  We hope to see the customer soon. If this is not satisfactory, please feel free to contact ****************************** at **************.

  ********************** considers this matter closed.

   

   

  Customer Answer

  Date: 04/06/2023

  
  Better Business Bureau:
  
  Regarding complaint ID ********, I have carefully reviewed the business's response and find their approach to resolving the issue to be reasonable.
  Following a conversation with ***** on 04/06/2023, it was discovered that the defective part in question is covered by the warranty, which confirms my previous suggestion.

  The business has arranged to return the vehicle tomorrow, 04/07/2023, and provided a loaner car in the meantime.

  Sincerely,
  
  ********************* Sa