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Business Profile

Health Products

Bio Science Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/2/23 I purchased gummies and capsules for $199.99. I was never notified that it was a subscription. Today I received my second shipment of gummies and capsules. When I looked at my account I have been charged $1,399.93. I have been charged for the last 7 months for a product that I did not ask for and did not receive.

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-24-2023 my bank account was charged $59.98 from Bio Science Labs. I did not order anything and do not have an automatic refill of anything. None of the phone numbers I can find are legitimate numbers. An email address I found would not come up, so I can't contact them to find out what is going on. I don't want anything from them except my money back.

  • Initial Complaint

    Date:08/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product and it doesn't work. I paid for it in July, and did not know it was recurring. I have not recieved and more and don't want too. I am trying to cancel but don't know how to contact them

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the product and used it. I decided it wasnt for me. Then I get billed for another order. On my credit card statement it has no phone number listed. All it says is BioScience-OfficialProd ***** **. I would like to submit a complaint and get their official phone number.

  • Initial Complaint

    Date:08/14/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 7/03/2023 we made a one time purchase of $60 however we had another charge of $199.99 charged to our card that was not authorized, and on 8/12/2023 another unauthorized charge was debited for $199.99 neither charge was authorized. we made contact with the company who offered us a 50% refund we refused as we did not authorize the charges or request/purchase any product, the person we talked to said we signed up for a subscription and were being billed monthly and that we signed a terms of use authorizing this however we did not, and they stated on the phone that they could not refund the amount till after we returned product they had shipped to us. this company uses fraudelent advertising and deceptive practices to defraud unsuspecting customers they sign you up for a subscription service without consent and they ship product not purchased not authorized and at least in our case not wanted . we will be shipping back to them any product that is shipped to us including the original $60 that was the only authorized purchase and requesting a full refund. this company is nothing but a scam and needs shut down. bassed on what we have experinced someone should probably also go to jail. complaints will also be filed with the states consumer protection division as well as the ftc. should have read the complaints on the bbb website first and stayed away from this company but it was only $60 however they billed us almost $460 for a $60 order. total fraud and i believe its criminal.

  • Initial Complaint

    Date:08/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband was charged $60 for the *** Gummies. A one-time purchase! This company has charged my account $199.99 every month since April and I cannot find a way to get ahold of them!! I am still searching; the charges may go back even further. My husband has tried finding a way to contact their customer service department. Short of completely closing my bank account, does anyone have any suggestions??

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The initial transaction was with BioScience **************** ************) CBD Gummies on 6/11/23 $99.98 purchased through online advertisement. Website stated 100% guarantee. Unused items could be returned for a full refund. No mention of a restocking fee. When I was placing the order online, the total amount that was charged to my credit card showed $259. I immediately called BioScience. I talked to the representative. She apologized and adjusted 2 credits one for $100 and another for $29.99. I confirmed that this was a one time purchase and not reoccurring auto ship. I received the initial order about 7 days later. On 7/13/23 a $99.98 charge was posted to my mastercard account from ************* immediately called BioScience on 7/13/23. I talked to ***. *** said this charge was for reoccurring auto ship and it was TOO late to cancel the shipment. I told her I did NOT authorize this reoccurring shipment. *** told me not to open the package when I received it and refuse it. Return it to the post office. This is questionable since I didnt receive the package until 7/26/ Tracking #***********************. On 7/27/23 the package was sent back/refused via **** tracking #***********************. RMA: GREEN63026. BioScience received the package per **** on 7/28/23 @ 8:14 AM. Refund/credit wasnt posted to my Mastercard so I calling BioScience again on 8/5/23 and talked to ******. She confirmed they received returned merchandise & refund needs to started. My ? to her why this hadnt been started? If I hadnt called today, it wouldnt be processed. I received following email yesterday, 8/5/23:*****, As promised, $64.98 has been refunded to your Mastercard **** for order #C81E494D3C. Please find the summary of your refund below. Card Refunded. Mastercard **** Refund Amount $64.98 Refund Date 08/05/2023 Order ************. I called BioScience again. ***** said $35 was deducted for restocking fee. I refused the shipment! Plus their website said nothing restocking fee.

  • Initial Complaint

    Date:08/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered keto gummies from this company in *** 2023. The offer was advertised as buy one get on free for $59.99. However, I was charged full price for both bottles - $129.99 in ***, the first month. I did receive two bottles of keto gummies, even though per the website I should have gotten one bottle free. In ****, I was charged $129.99 but I DID NOT receive any additional product. They tried to charge me the same amount in the month of July, and again I DID NOT receive any additional product. Luckily my credit card company alerted me to a possible fraudulent charge. I would like ensure a full refund for **** and July charges, and I would really like $65 refunded for *** since the website said buy one get one free. It's obvious this company is corrupt and taking advantage of people. Anytime I order something online, I always look for hidden clauses and there was nothing on the website about a subscription or automatic monthly ordering. This was a one time purchase and that is how it was advertised. I see there are multiple other complaints about this company. Please do more to hold them accountable. Thank you.

  • Initial Complaint

    Date:07/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Jeti gummies as a one-time purchase but they continue to send and bill me. I have tried unsuccesfully to contact them to stop the refills but every number listed is invalid. I don't care for a refund (though I have all the product and if given an address am willing to return), I just want them to stop charging me for something I did not request. Any assistance you can give is appreciated.

  • Initial Complaint

    Date:07/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ACV gummies. They do not work, I returned all the product at my own expense with a promise of a refund. They only refunded a small amount of my money. They still owe me $60.00. I have sent them many emails as there is no phone number where you can contact them. I see that lots of other people have had the same problem. This company promised a full refund, but they never do it even with proof that the product was returned. This company is crooked and should be investigated for fraud.

Bio Science Labs is NOT a BBB Accredited Business.

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