Complaints

This profile includes complaints for Cannagenix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cannagenix

  14100 McCormick Dr Tampa, FL 33626-3018

• 

  Cannagenix

  14140 McCormick Dr Tampa, FL 33626

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received 2 parcels from ******************* ************************************************************************* of of a supplement Verdi that I did not order. Havent been charged yet but am lead to believe I may be charged in 2-4 weeks. A long list of scams from this outfit.

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with the company over a year ago, date unknown. I did not cancel within the 10 day trial period, so my credit card was charged 80-something dollars for a product that was not worth anywhere near that.. Now out of the clear blue sky I have been getting harrassing phone calls saying I owe them money because according to them they did not charge me enough for the product intially. I have a different credit card now, so apparently they cannot automatically take the money from me (steal from me). On the latest phone call I was told that they were just going to start sending me product and if I didn't pay for it they would "contacct the three credit bureaus and ruin my credit". It is well over a year later and I don't understand what initiated this. If they had a product that people wanted, they wouldn't have to pull this unethical c*** to get more money.

  Business Response

  Date: 10/28/2022

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

  Business Response

  Date: 11/23/2022

  Hello *****,

  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.

  As per checking, you account has been cancelled on 10/28/22. Rest assured, the account is canceled and you won't receive any further charges and shipments.

   

  Thank you

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past month I have been receiving phone calls from Cannagenix stating I purchased cbd oils from them. My debit/credit card was compromised with several internet charges I did not authorize, several purchase attempts in ******* as well as Cannagenix. I have never been to ******* and this is what triggered me to notify my bank and dispute the charges. Here we are about a year later and this company Cannagenix starts calling me wanting me to pay to cancel a subscription with them for cbd oils. I have informed them on several occasions to stop the harrassing phone calls and even offered to supply them with the dispute information if they would transfer me to the fraud ***** which the state they do not have! This is becoming a daily harassment by them and needs to stop!

  Business Response

  Date: 09/29/2022

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a debt collector for this product, claiming that I owe them $89.20 for the product and that I only paid the shipping fee. They referenced an old address and claimed they had my signature on a **** receipt. When I told them I had not received it, nor any prior notice to pay I was called a liar by the rep on the phone (************** - who also claimed to be a supervisor when I asked for one). When I asked for proof of my signature I was told that would be sent to me after I paid the $89. The collector was extremely rude and would not allow me to speak, raising his voice and speaking over me as I was asking for proof. He finally got his supervisor (****) on the phone and she offered me a one time deal to pay $29.99 but she too said she could not provide me with any proof that I had ordered or received this product (which I didnt). I refused her offer and told her I would be reporting the company to the BBB.

  Business Response

  Date: 09/27/2022

  Hello ***,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  
  Thank you
  
  

• Initial Complaint

  Date:08/25/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased product in Sept. 2021, and paid with credit card for amount charged. Don't remember exact amount, but sure it was under $100.00. They now say I owe them $ ******(?). Keep harassing for illegal payment. If product hadn't been paid for upon purchase product would not have been sent. Did not agree to automatic reorder.

• Initial Complaint

  Date:08/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business repeatedly calls saying I owe them money from a order I placed in July 2021. I paid when I ordered product. I received one shipment. I am not on a subscription.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/16) */ Hello *******, We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products. Rest assured, the account is cancelled and you won't receive any further charges or shipments Thank you

• Initial Complaint

  Date:08/09/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order *********** was placed on 7/26/2021 and arrived a few days later (see 2 att'd emails from Cannagenix) I paid the small shpg charge (no record, but six or seven dollars) to get the 3 items they were to send for 10 day trial at no cost. I received the three CBD products (see att'd emails) as promised. Neither they nor I have records of my call to them during the 10 day trial period cancelling further continuation of monthly shipments. My memory says I called them within the ten days, they deny getting a call from me. Sometime after the date of my credit card pymt of the shpg (July 2021), my card was compromised and had to be cancelled. Two weeks ago (a year after the transaction) I suddenly started getting calls from them saying my card on file was invalid and asking for a new card to bill. I refused, and asked for a copy of the invoice as I don't give out my card number over the phone to a caller I don't know. The callers were difficult to understand due to accent. They gave generally the same name, Amanda L, but the calling voices were different, leading me to distrust their integrity. Searching on 'Cannagenix scam' and your BBB site, I found there were many customers like myself whose word was questioned and payments testily demanded by Cannagenix. They refused to send an invoice or copy of the original agreement, saying their 'email department' did not allow sending me anything. No effort was extended to resolve the issue, just a demand that I pay eighty seven dollars and they would cancel the agreement.

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/08/16) */ Hello ******, We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products. Rest assured, the account is cancelled and you won't receive any further charges or shipments Thank you Consumer Response /* (2000, 7, 2022/08/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Case was satisfactorily resolved and calls from the company ended. Thank you, BBB for quick efficient help.

• Initial Complaint

  Date:08/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product with just pay shipping. Email to cancel and never received a confirmation. Tried calling but number doesn't work. Now a year later they want to charge me for monthly shipments. Just want to be done with this company and no future shipments or account manager calls from India.

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/16) */ Hello *****, We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products. Rest assured, the account is canceled and you won't receive any further charges. Thank you Consumer Response /* (3000, 7, 2022/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm confused. Can you please explain? I get 2 phone calls a day form someone in India trying to collect money from me on this matter but refuses to send me an email about it. Need to get this figured out and resolved. I don't like being called during work hours on something that should have been resolved over a year ago. Thanks for your assistance in this matter.

• Initial Complaint

  Date:07/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cannagenix sent me a bottle of CBD Oil 500mg for a free trial and just pay shipping which I did and I then received the product advertised . I tried the product (3/6 drops on my back) twice and the results were less than the product I was using (nerve pain in my lower back). Within a week I received a call and was asked if I received the product and if I was using it. I explained to the caller that I received the product and only used it twice with less results than what I was using and to cancel this offer and subscription. Now I am constantly receiving calls about this product and saying I did not cancel. Again, the phone calls are now threatening and I now finally informed them I would be reporting them to an agency. They said they would be shipping me more product and would be using my charge card for payment (shipping/Product). I told them not to and I still had the full bottle in my medicine cabinet and send me a return envelope and I will send the bottle back. I could hardly understand them, both the originator of the call and then the manager who kept over talking me. I really don't want to send this complaint to my lawyer and waste everyone's time so I am filing this complaint with the BBB now since you are familiar with the way this Company operates and I am respectfully requesting your assistance in this matter by sending me a return mailing address and the postage to return their product, or just stop these calls, many of them made during dinner time. Your help to resolve this problem would be appreciated. I have their 99% full bottle in my Medicine cabinet. Thx, ****** *******

  Business Response

  Date: 07/28/2022

  Business Response /* (1000, 5, 2022/07/28) */ Hello, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. We went ahead and cancelled your account. Rest assured, you won't receive any further charges and shipments. Thank you Consumer Response /* (2000, 7, 2022/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Response was accepted. Their response was solely in accord due to BBB's assistance and did not address the invasive manner and numerous phone calls always placed in the evening and at time of dinner. Their advertisements are deceptive and their phone calls after delivery accepting responses but not forwarding the customers response about the product but waiting till after the notification time runs out, then demanding shipment and purchase charges for a product not used, with the customer willing to send the product back is very deceiving........................... Consumer Response /* (3000, 12, 2022/08/09) */ First, I want to thank you for your quick response for accepting, investigating and resolving my complaint. Once you had served them a notice of my complaint they called, to discuss the merits of my complaint and immediately they emailed me stating that the fabricated charges would be revised and there would not be any more phone calls. I requested if they would send me the postage if they wanted the product back. As of this date I have not received the UPS sticker that is needed to send this product in the mail. I am planning to notify them if I don't receive the return UPS sticker in another 30 days I will empty the contents and place the bottle in the trash. As of this date, I have not received the postage required to mail this type of product. Thanking you for your assistance in this matter. Business Response /* (4000, 14, 2022/08/16) */ Hello ******, Thanks for providing us with detailed feedback about our service. We guarantee that your account has been canceled. As a one-time courtesy, we are letting you keep the product instead of making a return for less hassle. If you have any further questions, please do not hesitate to ask. We are happy to help. Thank you

• Initial Complaint

  Date:06/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I completed an online survey and was rewarded with the choices of free items to only pay shipping and handling. I choosed cbd gummies and cbd oil from WholeLeaf. The address it shipped from was ****************** Tampa Fl, 33626. I recived the product and was only billed for shipping. However I just recieved both of these again without ordering them and was charged $179.65 for these items. I do not want them and I wasn't sure how to handle this. I have looked for a way to cancel this but there doesn't seem to be a way to do it.

  Business Response

  Date: 07/06/2022

  Consumer Response /* (2000, 10, 2022/07/05) */ Phone call was made and refund was issued