Complaints

This profile includes complaints for Keto Burn Xtreme's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Keto Burn Xtreme

  10028 S Church Ave Ste 18827 Tampa, FL 33629

• 

  Keto Burn Xtreme

  708 W Adalee St Tampa, FL 33603-5513

• 

  Keto Burn Xtreme

  PO Box 7000 Smyrna, TN 37167-7000

• 

  Keto Burn Xtreme

  1002B S Church Ave STE 18827 Tampa, FL 33629-5018

• 

  Keto Burn Xtreme

  PO Box 1093 Tampa, FL 33601-1093

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** made on August 18,2023 for $198.78 for a one time charge. A second charge was made on September 17,2023 for $198.78 and product was sent to my house. I have the initial email of purchase for one time and did not get one for the second and have tried calling the number listed on the credit charge but does not get an answer and unknown how to stop charges.

• Initial Complaint

  Date:08/28/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28th, 2023 I placed an order for 3 bottles of Keto gummies from Xtremefit. I checked carefully on the site to see if it was a subscription, because if it had been, I wouldn't have made the purchase. They shipped the order on July 31. Then today, August 27, 2023, I received an alert message from my bank about a charge I needed to verify. For the same amount. However, the company name was different. I declined the charge, then realized that it was probably from the same company. The first charge appeared on my billing statement as TOTALK *********** FL and was for "Other Business/Office." The most recent one was from BOOSTKPRO *********** NY and said it was for "LABORATORY/MEDICAL/DENTAL/OPHTHALMIC HOSPITAL EQUIPMENT AND SUPPLIES."While I did receive a receipt for the initial purchase, as well as a shipping notification, I received neither for the second one. No where on either email did it say anything about a recurring charge or a subscription. I also have not gotten any packages. If I do, I plan to return it as I did not order it. I would like a confirmation from the company that any subscription service they signed me up for - without my knowledge - will be cancelled and that I will receive no more charges like this.

• Initial Complaint

  Date:06/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered what i thought was weight loss bottles x2 for less than ***** per advertisement but ended up being charged ****** on 5/2. I emailed and got a response that due to a misunderstanding they would credit me ****** and never got. Then yesterday 6/5 I get another shipment that I did not authorize and charged another ******. I am sending the order I received on 6/5 back to vendor today. I expect credits for the ****** and for the last unauthorized shipment of ******.

  Business Response

  Date: 06/27/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Keto gummies for weight loss & tried them for a month they DID NOT WORK. Unbeknownst to me I was to cancel my subscription within that month! (October 24th, 2022 $199.88). They sent the next month I just received (Dec 5, 2022) & they charged me another $199.88 (Nov 23,2022) . I could not find an address or a phone number without calling my credit card company to get their information. When I called to find out how to send the unopened tablets back the lady I talked to was "****" in Asia (Dec 7, 2022) she was unable to give me an address to send the unopened tablets back nor did she want to pay for shipping. I was able to cancel my account & she did give me a cancelation confirmation #********. I would like my money back all $399.76 total. I think this is a scam the tablets taste good but they do not help with weight loss at all & I would like them taken off the market.

  Business Response

  Date: 12/26/2022

  Hello *****,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $199.88 today without the need to return any of our products. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.
  
  Rest assured, the account is cancelled, and you won't receive any further charges. 

  Thank you for being so patient. If you need anything else, let me know if I can help.
  
  

  Customer Answer

  Date: 12/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 bottles to try them and discovered I was allergic to the pills. I sent them back with a letter explaining this and I wanted my money back and NOT to send me anymore. This was ordered in July 2022, since then I have received 2 bottles each month after. The last statement from the bank I got was on 9/16/22 and now I have another shipment on 10/20/22. I can't get this stopped and want to know what I can do? Cancel my debit card? I have tried several phone numbers that have all been disconnected. This is over ****** a month and I need it to stop. Please help me and let me know how I can stop this? Thank you

  Business Response

  Date: 11/25/2022

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As per checking, your account was canceled and partially refunded $20 for the last order in October. As a one time courtesy, we issued an additional refund of $59.50 without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  

• Initial Complaint

  Date:07/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  please see attached

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/07/28) */ Hello *********, We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions. We went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges. Thank you Consumer Response /* (3000, 7, 2022/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not intend to sign up for this subscription and have been unable to cancel it. I have not opened the product that they have sent to me unrequested for the pas 7 months and would like to return all of the unopened bottles for a full refund in the amount of $556.50, I have been trying to stop this unsuccessfully and do not feel as though I should be penalized for something I do not want. I would like to have a full refund of $556.50 and will be more than happy to return all of the unopened product. Business Response /* (4000, 9, 2022/08/16) */ Hello *********, We apologize for the inconvenience as we are limited with the policies in place for the products. Please note that we strictly follow our 30 days return and refund policy which is indicated in our Terms and Conditions. It appears that you placed the original order on 11/13/2021. We hope you understand the matter on the situation that occurred on these charges. As a one time courtesy, we went ahead and issued a full refund of $79.50 for the month of June. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled, and you won't receive any further charges. Thank you

• Initial Complaint

  Date:07/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for 3 bottles get two free for $39.95 then received a receipt for $199.88 plus $59.99. I tried to cancel before the product was shipped it was too late. When I tried to call I was immediately disconnected. This happened several times. I was finally advised to refuse the unopened package, which I did. I waited for a refund that never came. Then I get a second shipment and a third and a fourth. Each time I refused as previously instructed to in April, still no refund. I let them know that tracking shows they got the product but they still won't refund me the full amount of $617.09 that they owe me. I was able to finally get a partial refund of $179.62 on 07/12/22 but I'm still out $437.47. Mavis and Ordy were not helpful. Continued to act as if this was my fault for not having an RMA which I was never given. . Based on other reviews this seems to be their practice. I will not only share this with the BBB but I'm also reaching out to USPS because this does qualify as mail fraud. THIS IS A SCAM!!

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/07/25) */ Hello ****, We highly apologize for the inconvenience this has caused you. We cannot locate an account for the consumer. Please provide an account name, number, order ID, etc., to resolve this matter. And please double-check the name of the product on the label to ensure that you are reaching the right business. Thank you.

• Initial Complaint

  Date:05/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 30 day supply of dietary supplements and was billed and received 60 days worth. When I told I could return one 30 day bottle I followed their instructions. I requested a refund and I was told they were unable to refund to my original credit card but would issue an e-check. I have called numerous times since I returned the product on November 22, 2021. Last call was on May 16, 2022. No resolution to date and I can no longer reach a customer service agent via phone.

  Business Response

  Date: 06/22/2022

  Business Response /* (1000, 5, 2022/06/03) */ Hello ******, We apologize for the inconvenience. Unfortunately, we are unable to refund the money back to the card we have on file. This is a banking issue that we are working on. We understand you are due for a refund and the only option available for this is to send you an e-check. I escalated this issue to our billing department. We ask for your patience and understanding since we encountered an error processing the refund. We will give you an update as soon as possible. Again, my deepest apologies for any inconvenience we have caused you. Thnk you

• Initial Complaint

  Date:05/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  forced to order 6 bottles to get the one free. Ordered on 1/17/22. Returned all unused product 1/24/22. When I called to check on refund on March 3 (Katherine) I was told their system was down and could not refund credit card. Was told an echeck would be sent via email. Never received. Called again March 7 and spoke with Apple, was told check to be sent. Never received. Called again March 15 spoke with Sharron, was told they never recd returned product, yet I have tracking proving picked up by company on 1/26/2022. Filed dispute with credit card company and rep from credit card company on phone with me and Keto rep confirmed product recd at warehouse. I have since called at least 4 more times and have talked to a "manager" supposedly each time and each time I am told system is down and e check would be issued. I have not received. Today May 18 was told case was closed and they would not issuing a refund and stated not to call back per "manager" Nathan. I have now filed another dispute with my credit card company. I have documentation of date and name of person of every call to this Keto company. I would appreciate any help from the BBB as well.

  Business Response

  Date: 06/14/2022

  Business Response /* (1000, 5, 2022/05/28) */ Hello *****, We really do apologize if you went through this process. Your account has been cancelled after we received notification that you have initiated a dispute of the charges with your bank. Since you have filed a dispute, we are unable to issue any type of refunds and will continue resolving this matter directly with your bank. Thank you

• Initial Complaint

  Date:05/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document Click here to Get the File - use the Password: ******** *****************************************************

  Business Response

  Date: 06/22/2022

  Business Response /* (1000, 5, 2022/05/23) */ Hello, We appreciate you making us aware of your negative experience. We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. Please accept our apologies for the delay in your refund. I already escalated this issue to our billing department, and as a one-time courtesy, I went ahead and waived the restocking fee for the returned products. So, instead of getting $104.78, you will receive the full remaining refund of $179.50. Please check your email (**********@gmail.com) within 7-10 business days. Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future. Thank you Consumer Response /* (3000, 11, 2022/06/10) */ I still have not received my refund. Business Response /* (4000, 13, 2022/06/14) */ Hello *****. We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. This concern was raised and handled by the Financial Department. We will confirm with our billing department to look up the E-Check processed for you. Please allow us some time to check the refund, and we appreciate your patience and understanding. We assure you will receive the refund as soon as possible as promised. Consumer Response /* (2000, 15, 2022/06/20) */ received my echeck.. said money will be in my bank account by June 21... thank you!