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Business Profile

Health Products

Lancee Perfector Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Lancee Perfector Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lancee Perfector Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company said they mailed product which I did not receive. I then stopped payment and had them cancel subscription,they call 20 times harassing me daily, I block the call and they just change the number. I did not receive their product nor do I want it. Can you help me to get them to stop harassing me.

      Business Response

      Date: 09/14/2022

      Hello,

      Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).


      Thank you.

    • Initial Complaint

      Date:06/15/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had the same experience as most others based on their reviews and complaints. I ordered a sample for $7.97 for shipping. Then they sent more jars of facial cream, which I didn't order so I called them repeatedly to cancel, and they charged my card $117. I didn't know what the charge was so I called my bank and disputed with my bank, who, after investigation, eventually informed me that they charged me b/c I never cancelled with this company. My bank gave me the number in which they were able to reach a live person. I called that number so many times and finally cancelled. Because of the conduct and lack of communication and ethics of this company, my bank's fraud department suggested getting a new card, so I did. I never received another package. That was over a year ago (Winter/Spring of 2021). This Monday, Tuesday, and today (Wednesday) - June 13-15, 2022, they have been calling me from random St. Louis MO numbers and stating I'm delinquent and OWE them for products. When I told them I cancelled over a year ago, they asked for the confirmation number. Obviously I don't have that! Never got one. Every day, they call claiming this and that they will escalate to collections. I don't know if they have the ability to do so, when this is obviously a scam, but I know they should not be able to. If this is not a legitimate business, can they? Today, they called again. I had them confirm that they have not sent me any products in over a year so when I asked "if you haven't sent me any products in over a year, why would I owe you any money?" She hung up on me. Every time I try calling the numbers back, they are not valid. I've looked up the numbers and the results brought up different elderly people and their obituaries.

      Business Response

      Date: 07/06/2022

      Business Response /* (1000, 5, 2022/06/22) */ Hello ***, Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under). Thank you.

    Lancee Perfector Company is NOT a BBB Accredited Business.

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